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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2026, over 962,077 companies are currently using one or more Contact Center software. Out of these, there are 1,014,218 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 79.99% of market share, Zendesk with 8.48% of market share, Freshworks with 1.94% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (9,367), Consulting (7,375), Project Management (6,445).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

142

Technologies Tracked

2128267

Companies Tracked

Categories related to Contact Center

CRM Platforms

Sales Enablement

Sales Management

Customer Experience

Lead Capture

Top 5 Contact Center technologies in 2026

Over 2128267 companies are using Contact Center tools. Wix with 79.99% market share (1702360 customers), Zendesk with 8.48% market share (180414 customers), Freshworks with 1.94% market share (41343 customers).

Technology

Market Share (Est.)

Customers

Wix

79.99%

1702360

Zendesk

8.48%

180414

Freshworks

1.94%

41343

Agile CRM

1.89%

40229

Salesforce Service Cloud

0.75%

15895

Others

6.96%

148026

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (1319547 companies), 20 - 49 employees (325183 companies), 10 - 19 employees (133432 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 1014218 (58.43%), United Kingdom with 195725 (11.28%), Canada with 100611 (5.80%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (9367), Consulting (7375), Project Management (6445).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	1702360	79.99
2	Zendesk	180414	8.48
3	Freshworks	41343	1.94
4	Agile CRM	40229	1.89
5	Salesforce Service Cloud	15895	0.75
6	Mitel	15868	0.75
7	Genesys	11246	0.53
8	Genesys PureCloud	10554	0.50
9	Bitrix24	10043	0.47
10	Wipro	8415	0.40
11	Avaya Contact Center	8316	0.39
12	Zoho Desk	7296	0.34
13	LiveAgent	6018	0.28
14	Five9	4952	0.23
15	Verint	4710	0.22
16	PICS	4582	0.22
17	Aircall	4225	0.20
18	NICE inContact	3650	0.17
19	Genesys Contact Center	3151	0.15
20	Talkdesk	2849	0.13
21	NewVoiceMedia	2714	0.13
22	LogMeIn Rescue	2671	0.13
23	Avaya CMS	2126	0.10
24	Oracle Service Cloud	2028	0.10
25	Cisco Finesse	2009	0.09
26	Desk.com Chat	1828	0.09
27	Comm100 Live Chat	1789	0.08
28	LiveOps	1641	0.08
29	Genesys Outbound	1617	0.08
30	Creatio	1592	0.07
31	Genesys Inbound	1528	0.07
32	Vonage Business	1475	0.07
33	HappyFox	1089	0.05
34	Helpshift	1029	0.05
35	Nextiva	973	0.05
36	Mitel Contact Center Solutions	965	0.05
37	VICIdial	827	0.04
38	Zoom Contact Center	756	0.04
39	Toky	739	0.03
40	Nortel Symposium	715	0.03
41	Twilio Contact Center	651	0.03
42	MiContact Center	542	0.03
43	Twilio Flex	511	0.02
44	RingCentral Contact Center	507	0.02
45	Gladly	502	0.02
46	Vocalcom	478	0.02
47	Dixa	392	0.02
48	Oracle TeleSales	390	0.02
49	Genesys PureConnect	378	0.02
50	Clarabridge	366	0.02
51	Livevox	346	0.02
52	ePowerCenter	328	0.02
53	Avaya Aura Call Center Elite	318	0.01
54	RingCentral RingCX	290	0.01
55	Vozy	279	0.01
56	Alvaria	267	0.01
57	PlayVox	266	0.01
58	Cisco Packaged Contact Center Enterprise	263	0.01
59	Manhattan Contact Center	255	0.01
60	Freshcaller	247	0.01
61	CallFire	230	0.01
62	Cloudtalk	219	0.01
63	VanillaSoft	192	0.01
64	Bright Pattern	187	0.01
65	Regal	179	0.01
66	Oracle Teleservice	174	0.01
67	Netcall	153	0.01
68	UJET	149	0.01
69	PhoneBurner	149	0.01
70	Sharpen	123	0.01
71	Scorebuddy	117	0.01
72	Corizon	116	0.01
73	XCALLY	105	0.00
74	Magnetic North	104	0.00
75	Vivocha	102	0.00
76	Aloware	102	0.00
77	Wix Answers	100	0.00
78	CallHub	95	0.00
79	Xperience	92	0.00
80	Zingtree	92	0.00
81	8x8 Virtual Office	89	0.00
82	Ameyo	83	0.00
83	PanTerra	81	0.00
84	Clarity Connect	79	0.00
85	InfoFlo	78	0.00
86	Avaya Callback Assist	76	0.00
87	Aspect Zipwire	73	0.00
88	Convoso	70	0.00
89	Avaya Contact Center Control Manager	68	0.00
90	DialMyCalls	63	0.00
91	prairieFyre	59	0.00
92	ProcedureFlow	57	0.00
93	Aspect Via	57	0.00
94	CallTools	55	0.00
95	FluentStream	53	0.00
96	Shelf	52	0.00
97	Sitel	51	0.00
98	Avaya Contact Analyzer	44	0.00
99	XenCALL	41	0.00
100	VCC Live	37	0.00
101	Cisco Unified Intelligent Contact Management Enterprise	37	0.00
102	uContact	36	0.00
103	3CLogic	25	0.00
104	Atos Unify OpenScape Voice	24	0.00
105	Click2Coach	22	0.00
106	VHT Cloud	19	0.00
107	Cisco Outbound Option	19	0.00
108	Zent.io	18	0.00
109	SpiceCSM	18	0.00
110	USAN	16	0.00
111	inConcert Contact Center	13	0.00
112	ChaseData	12	0.00
113	CrazyCall	11	0.00
114	Zailab	11	0.00
115	eSpace Contact Center	11	0.00
116	contactSPACE	10	0.00
117	InGenius	9	0.00
118	Newfies-Dialer	8	0.00
119	Dezide	8	0.00
120	Ytel Platform	8	0.00
121	Connect First	7	0.00
122	Fenero	7	0.00
123	CozTel	6	0.00
124	T-Max Predictive Dialer	6	0.00
125	Nice SmartCenter	6	0.00
126	Ottspott	5	0.00
127	Callmaker	5	0.00
128	AireContact	5	0.00
129	OneContact CC	4	0.00
130	Pims Auto Dialer	4	0.00
131	Autom8 Enterprise	3	0.00
132	SalesExec	3	0.00
133	Branch Messenger	3	0.00
134	Avaya Contact Center Performance Management	3	0.00
135	Cross CRM	2	0.00
136	Cingo	2	0.00
137	CallBlitzer	2	0.00
138	PhoneCall	2	0.00
139	Oracle RightNow Contact Center Experience	2	0.00
140	CallSquad	2	0.00
141	Smartz Solutions	2	0.00
142	Local Measure Engage	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Freshworks. Here, you can view a full list of Contact Center tools in the market.