Contact Center

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

143

Technologies

1109429

Companies

Movements

Categories related to Contact Center

Top 5 Contact Center technologies in 2023

Over 1,109,429 companies are using Contact Center tools. Wix with 68.00% market share (754,417 customers), Zendesk with 15.74% market share (174,638 customers), Agile CRM with 2.94% market share (32,632 customers),

Wix

68.00 %

Market Share

754417

Customers
Zendesk

15.74 %

Market Share

174638

Customers
Agile CRM

2.94 %

Market Share

32632

Customers
Freshworks

2.70 %

Market Share

29999

Customers
Bitrix24

1.76 %

Market Share

19537

Customers
Others

8.85 %

Market Share

98206

Customers

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (491,285 companies), 20 - 49 employees (215,714 companies), 10 - 19 employees (91,274 companies).

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 582,669 (66.26%), United Kingdom with 86,253 (9.81%), Canada with 37,663 (4.28%) customers respectively.

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Contact Center Customers by Industry

Top industries that use Contact Center for Professional Services (279,814), Technology (123,306), Retail and CPG (90,338).

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Wix	754417	68.00 (%)
2	Zendesk	174638	15.74 (%)
3	Agile CRM	32632	2.94 (%)
4	Freshworks	29999	2.70 (%)
5	Bitrix24	19537	1.76 (%)
6	Salesforce Service Cloud	11149	1.00 (%)
7	Mitel	10574	0.95 (%)
8	LiveAgent	8494	0.77 (%)
9	Genesys	6018	0.54 (%)
10	Wipro	4960	0.45 (%)
11	Avaya Contact Center	4766	0.43 (%)
12	Zoho Desk	4668	0.42 (%)
13	Wix Answers	3724	0.34 (%)
14	OneContact CC	3615	0.33 (%)
15	NICE inContact	3272	0.29 (%)
16	LogMeIn Rescue	2899	0.26 (%)
17	Five9	2867	0.26 (%)
18	Verint	2555	0.23 (%)
19	PICS	2478	0.22 (%)
20	Genesys PureCloud	2181	0.20 (%)
21	Comm100 Live Chat	2170	0.20 (%)
22	Aircall	1536	0.14 (%)
23	Genesys Contact Center	1459	0.13 (%)
24	NewVoiceMedia	1179	0.11 (%)
25	Oracle Service Cloud	962	0.09 (%)
26	Helpshift	925	0.08 (%)
27	Desk.com Chat	905	0.08 (%)
28	Cisco Finesse	899	0.08 (%)
29	Vonage Business	846	0.08 (%)
30	HappyFox	831	0.07 (%)
31	Talkdesk	765	0.07 (%)
32	Genesys Outbound	709	0.06 (%)
33	Genesys Inbound	643	0.06 (%)
34	Creatio	622	0.06 (%)
35	Nortel Symposium	495	0.04 (%)
36	Avaya Aura Call Center Elite	415	0.04 (%)
37	Toky	399	0.04 (%)
38	VICIdial	395	0.04 (%)
39	Fenero	358	0.03 (%)
40	Nextiva	354	0.03 (%)
41	Genesys PureConnect	326	0.03 (%)
42	Clarabridge	293	0.03 (%)
43	Ameyo	287	0.03 (%)
44	MiContact Center	274	0.02 (%)
45	Mitel Contact Center Solutions	273	0.02 (%)
46	Dixa	269	0.02 (%)
47	CallFire	261	0.02 (%)
48	Zingtree	241	0.02 (%)
49	Twilio Flex	215	0.02 (%)
50	Oracle TeleSales	212	0.02 (%)
51	Cloudagent	206	0.02 (%)
52	Vocalcom	175	0.02 (%)
53	Vivocha	165	0.01 (%)
54	8x8 Virtual Office	163	0.01 (%)
55	Gladly	161	0.01 (%)
56	Livevox	148	0.01 (%)
57	RingCentral Contact Center	128	0.01 (%)
58	Bright Pattern	126	0.01 (%)
59	Cisco Packaged Contact Center Enterprise	123	0.01 (%)
60	Avaya CMS	121	0.01 (%)
61	VanillaSoft	119	0.01 (%)
62	Oracle Teleservice	110	0.01 (%)
63	Smart Queue by AVOXI	109	0.01 (%)
64	Twilio Contact Center	102	0.01 (%)
65	Clarity Connect	98	0.01 (%)
66	ePowerCenter	91	0.01 (%)
67	InGenius	89	0.01 (%)
68	PlayVox	88	0.01 (%)
69	Manhattan Contact Center	82	0.01 (%)
70	Alvaria	81	0.01 (%)
71	PhoneBurner	79	0.01 (%)
72	Click2Coach	79	0.01 (%)
73	Freshcaller	78	0.01 (%)
74	Sitel	77	0.01 (%)
75	Netcall	74	0.01 (%)
76	Vozy	73	0.01 (%)
77	XCALLY	72	0.01 (%)
78	Scorebuddy	71	0.01 (%)
79	UJET	68	0.01 (%)
80	DialMyCalls	62	0.01 (%)
81	Aloware	56	0.01 (%)
82	ProcedureFlow	56	0.01 (%)
83	Corizon	56	0.01 (%)
84	Magnetic North	52	0.00 (%)
85	CrazyCall	49	0.00 (%)
86	Sharpen	48	0.00 (%)
87	Cloudtalk	48	0.00 (%)
88	Xperience	47	0.00 (%)
89	PanTerra	45	0.00 (%)
90	Aspect Zipwire	44	0.00 (%)
91	Convoso	41	0.00 (%)
92	VCC Live	40	0.00 (%)
93	prairieFyre	40	0.00 (%)
94	ChaseData	38	0.00 (%)
95	RingSky	36	0.00 (%)
96	FluentStream	36	0.00 (%)
97	Shelf	35	0.00 (%)
98	Zailab	26	0.00 (%)
99	InfoFlo	25	0.00 (%)
100	CallHub	24	0.00 (%)
101	Zent.io	23	0.00 (%)
102	Aspect Via	22	0.00 (%)
103	Noble Solution Suite	22	0.00 (%)
104	Observe.AI	22	0.00 (%)
105	XenCALL	18	0.00 (%)
106	Avaya Contact Analyzer	18	0.00 (%)
107	Connect First	16	0.00 (%)
108	contactSPACE	15	0.00 (%)
109	Nectar Desk	15	0.00 (%)
110	Newfies-Dialer	14	0.00 (%)
111	Ytel Platform	13	0.00 (%)
112	Branch Messenger	13	0.00 (%)
113	Cisco Outbound Option	13	0.00 (%)
114	Speak2Leads	12	0.00 (%)
115	SpiceCSM	12	0.00 (%)
116	VHT Cloud	10	0.00 (%)
117	T-Max Predictive Dialer	10	0.00 (%)
118	eSpace Contact Center	9	0.00 (%)
119	PhoneCall	9	0.00 (%)
120	Dezide	9	0.00 (%)
121	Callmaker	9	0.00 (%)
122	CloudCall	8	0.00 (%)
123	AuguTech	8	0.00 (%)
124	Avaya Callback Assist	8	0.00 (%)
125	Avaya Contact Center Control Manager	7	0.00 (%)
126	Pims Auto Dialer	7	0.00 (%)
127	EducationFolder	6	0.00 (%)
128	Atos Unify OpenScape Voice	6	0.00 (%)
129	AireContact	6	0.00 (%)
130	Cingo	5	0.00 (%)
131	CallSquad	5	0.00 (%)
132	Cross CRM	5	0.00 (%)
133	Ottspott	4	0.00 (%)
134	CozTel	4	0.00 (%)
135	uContact	4	0.00 (%)
136	Nice SmartCenter	4	0.00 (%)
137	Track My Leads	3	0.00 (%)
138	Autom8 Enterprise	3	0.00 (%)
139	CallidusCloud CX	3	0.00 (%)
140	LiveOps	2	0.00 (%)
141	CallTools	2	0.00 (%)
142	3CLogic	2	0.00 (%)
143	SalesExec	2	0.00 (%)

Technology	Market share
Wix	68.00 (%)
Zendesk	15.74 (%)
Agile CRM	2.94 (%)
Freshworks	2.70 (%)
Bitrix24	1.76 (%)
Salesforce Service Cloud	1.00 (%)
Mitel	0.95 (%)
LiveAgent	0.77 (%)
Genesys	0.54 (%)
Wipro	0.45 (%)
Avaya Contact Center	0.43 (%)
Zoho Desk	0.42 (%)
Wix Answers	0.34 (%)
OneContact CC	0.33 (%)
NICE inContact	0.29 (%)
LogMeIn Rescue	0.26 (%)
Five9	0.26 (%)
Verint	0.23 (%)
PICS	0.22 (%)
Genesys PureCloud	0.20 (%)
Comm100 Live Chat	0.20 (%)
Aircall	0.14 (%)
Genesys Contact Center	0.13 (%)
NewVoiceMedia	0.11 (%)
Oracle Service Cloud	0.09 (%)
Helpshift	0.08 (%)
Desk.com Chat	0.08 (%)
Cisco Finesse	0.08 (%)
Vonage Business	0.08 (%)
HappyFox	0.07 (%)
Talkdesk	0.07 (%)
Genesys Outbound	0.06 (%)
Genesys Inbound	0.06 (%)
Creatio	0.06 (%)
Nortel Symposium	0.04 (%)
Avaya Aura Call Center Elite	0.04 (%)
Toky	0.04 (%)
VICIdial	0.04 (%)
Fenero	0.03 (%)
Nextiva	0.03 (%)
Genesys PureConnect	0.03 (%)
Clarabridge	0.03 (%)
Ameyo	0.03 (%)
MiContact Center	0.02 (%)
Mitel Contact Center Solutions	0.02 (%)
Dixa	0.02 (%)
CallFire	0.02 (%)
Zingtree	0.02 (%)
Twilio Flex	0.02 (%)
Oracle TeleSales	0.02 (%)
Cloudagent	0.02 (%)
Vocalcom	0.02 (%)
Vivocha	0.01 (%)
8x8 Virtual Office	0.01 (%)
Gladly	0.01 (%)
Livevox	0.01 (%)
RingCentral Contact Center	0.01 (%)
Bright Pattern	0.01 (%)
Cisco Packaged Contact Center Enterprise	0.01 (%)
Avaya CMS	0.01 (%)
VanillaSoft	0.01 (%)
Oracle Teleservice	0.01 (%)
Smart Queue by AVOXI	0.01 (%)
Twilio Contact Center	0.01 (%)
Clarity Connect	0.01 (%)
ePowerCenter	0.01 (%)
InGenius	0.01 (%)
PlayVox	0.01 (%)
Manhattan Contact Center	0.01 (%)
Alvaria	0.01 (%)
PhoneBurner	0.01 (%)
Click2Coach	0.01 (%)
Freshcaller	0.01 (%)
Sitel	0.01 (%)
Netcall	0.01 (%)
Vozy	0.01 (%)
XCALLY	0.01 (%)
Scorebuddy	0.01 (%)
UJET	0.01 (%)
DialMyCalls	0.01 (%)
Aloware	0.01 (%)
ProcedureFlow	0.01 (%)
Corizon	0.01 (%)
Magnetic North	0.00 (%)
CrazyCall	0.00 (%)
Sharpen	0.00 (%)
Cloudtalk	0.00 (%)
Xperience	0.00 (%)
PanTerra	0.00 (%)
Aspect Zipwire	0.00 (%)
Convoso	0.00 (%)
VCC Live	0.00 (%)
prairieFyre	0.00 (%)
ChaseData	0.00 (%)
RingSky	0.00 (%)
FluentStream	0.00 (%)
Shelf	0.00 (%)
Zailab	0.00 (%)
InfoFlo	0.00 (%)
CallHub	0.00 (%)
Zent.io	0.00 (%)
Aspect Via	0.00 (%)
Noble Solution Suite	0.00 (%)
Observe.AI	0.00 (%)
XenCALL	0.00 (%)
Avaya Contact Analyzer	0.00 (%)
Connect First	0.00 (%)
contactSPACE	0.00 (%)
Nectar Desk	0.00 (%)
Newfies-Dialer	0.00 (%)
Ytel Platform	0.00 (%)
Branch Messenger	0.00 (%)
Cisco Outbound Option	0.00 (%)
Speak2Leads	0.00 (%)
SpiceCSM	0.00 (%)
VHT Cloud	0.00 (%)
T-Max Predictive Dialer	0.00 (%)
eSpace Contact Center	0.00 (%)
PhoneCall	0.00 (%)
Dezide	0.00 (%)
Callmaker	0.00 (%)
CloudCall	0.00 (%)
AuguTech	0.00 (%)
Avaya Callback Assist	0.00 (%)
Avaya Contact Center Control Manager	0.00 (%)
Pims Auto Dialer	0.00 (%)
EducationFolder	0.00 (%)
Atos Unify OpenScape Voice	0.00 (%)
AireContact	0.00 (%)
Cingo	0.00 (%)
CallSquad	0.00 (%)
Cross CRM	0.00 (%)
Ottspott	0.00 (%)
CozTel	0.00 (%)
uContact	0.00 (%)
Nice SmartCenter	0.00 (%)
Track My Leads	0.00 (%)
Autom8 Enterprise	0.00 (%)
CallidusCloud CX	0.00 (%)
LiveOps	0.00 (%)
CallTools	0.00 (%)
3CLogic	0.00 (%)
SalesExec	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.

How many companies use Contact Center software these days?

Around the world in 2023, over 1,069,729 companies are currently using one or more Contact Center software. Out of these, there are 582,669 companies using Contact Center tools that are originally from the United States .

Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 68.00 % of market share, and Zendesk with 15.74 % of market share and Agile CRM with 2.94 % of market share . Check for other Contact Center technologies market share here.