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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2024, over 873,173 companies are currently using one or more Contact Center software. Out of these, there are 694,314 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 72.29% of market share, Zendesk with 13.00% of market share, Freshworks with 2.67% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (10,865), Consulting (7,292), Project Management (6,690).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

141

Technologies Tracked

1301249

Companies Tracked

Categories related to Contact Center

Live Chat

Customer Experience

Forms And Surveys

Membership Management

Contact Center

Top 5 Contact Center technologies in 2024

Over 1301249 companies are using Contact Center tools. Wix with 72.29% market share (940708 customers), Zendesk with 13.00% market share (169150 customers), Freshworks with 2.67% market share (34777 customers).

Technology

Market Share (Est.)

Customers

Wix

72.29%

940708

Zendesk

13.00%

169150

Freshworks

2.67%

34777

Agile CRM

2.44%

31756

Bitrix24

1.61%

20995

Others

7.98%

103863

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (686346 companies), 20 - 49 employees (196555 companies), 10 - 19 employees (161448 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 694314 (64.17%), United Kingdom with 105825 (9.78%), Canada with 61134 (5.65%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (10865), Consulting (7292), Project Management (6690).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	940708	72.29
2	Zendesk	169150	13.00
3	Freshworks	34777	2.67
4	Agile CRM	31756	2.44
5	Bitrix24	20995	1.61
6	Salesforce Service Cloud	15062	1.16
7	Mitel	11693	0.90
8	LiveAgent	7556	0.58
9	Genesys	6710	0.52
10	Wipro	5943	0.46
11	Zoho Desk	5384	0.41
12	Avaya Contact Center	5292	0.41
13	NICE inContact	3532	0.27
14	Five9	3428	0.26
15	PICS	3199	0.25
16	Genesys PureCloud	3084	0.24
17	LogMeIn Rescue	2773	0.21
18	Verint	2696	0.21
19	Aircall	2550	0.20
20	Comm100 Live Chat	2272	0.17
21	Genesys Contact Center	1632	0.13
22	NewVoiceMedia	1447	0.11
23	Helpshift	1113	0.09
24	Avaya CMS	1068	0.08
25	Cisco Finesse	1051	0.08
26	Desk.com Chat	1046	0.08
27	HappyFox	1036	0.08
28	Vonage Business	969	0.07
29	Oracle Service Cloud	961	0.07
30	Talkdesk	868	0.07
31	Creatio	682	0.05
32	Genesys Inbound	662	0.05
33	Genesys Outbound	660	0.05
34	Cloudagent	588	0.05
35	Mitel Contact Center Solutions	517	0.04
36	Nortel Symposium	492	0.04
37	VICIdial	473	0.04
38	Toky	443	0.03
39	Nextiva	433	0.03
40	Avaya Aura Call Center Elite	376	0.03
41	Gladly	355	0.03
42	Dixa	350	0.03
43	Twilio Flex	325	0.02
44	Clarabridge	324	0.02
45	Genesys PureConnect	308	0.02
46	MiContact Center	285	0.02
47	Oracle TeleSales	242	0.02
48	CallFire	223	0.02
49	RingCentral Contact Center	185	0.01
50	ePowerCenter	166	0.01
51	Livevox	153	0.01
52	Cisco Packaged Contact Center Enterprise	151	0.01
53	Vocalcom	147	0.01
54	Wix Answers	140	0.01
55	Twilio Contact Center	140	0.01
56	Corizon	117	0.01
57	Oracle Teleservice	117	0.01
58	VanillaSoft	113	0.01
59	InGenius	108	0.01
60	Bright Pattern	108	0.01
61	Manhattan Contact Center	99	0.01
62	PlayVox	97	0.01
63	Alvaria	92	0.01
64	Vivocha	91	0.01
65	UJET	81	0.01
66	Magnetic North	79	0.01
67	PanTerra	67	0.01
68	Sharpen	60	0.00
69	Freshcaller	58	0.00
70	Aloware	57	0.00
71	Sitel	55	0.00
72	PhoneBurner	54	0.00
73	Nectar Desk	50	0.00
74	Aspect Zipwire	47	0.00
75	XCALLY	47	0.00
76	prairieFyre	47	0.00
77	Clarity Connect	45	0.00
78	InfoFlo	44	0.00
79	Aspect Via	44	0.00
80	Zailab	42	0.00
81	8x8 Virtual Office	42	0.00
82	Avaya Callback Assist	41	0.00
83	DialMyCalls	39	0.00
84	Shelf	37	0.00
85	CallHub	37	0.00
86	Vozy	36	0.00
87	Zingtree	34	0.00
88	Cloudtalk	34	0.00
89	Avaya Contact Center Control Manager	33	0.00
90	XenCALL	32	0.00
91	ChaseData	29	0.00
92	Scorebuddy	28	0.00
93	Netcall	28	0.00
94	Convoso	23	0.00
95	Zent.io	22	0.00
96	SpiceCSM	22	0.00
97	CallTools	20	0.00
98	contactSPACE	19	0.00
99	Xperience	17	0.00
100	Click2Coach	16	0.00
101	Avaya Contact Analyzer	16	0.00
102	Atos Unify OpenScape Voice	15	0.00
103	AireContact	13	0.00
104	Branch Messenger	13	0.00
105	Cisco Outbound Option	13	0.00
106	Dezide	12	0.00
107	CrazyCall	11	0.00
108	T-Max Predictive Dialer	11	0.00
109	Connect First	10	0.00
110	Newfies-Dialer	10	0.00
111	Ameyo	10	0.00
112	CozTel	8	0.00
113	eSpace Contact Center	8	0.00
114	AuguTech	8	0.00
115	Ottspott	7	0.00
116	ProcedureFlow	7	0.00
117	FluentStream	7	0.00
118	Cross CRM	7	0.00
119	Pims Auto Dialer	7	0.00
120	VHT Cloud	6	0.00
121	Fenero	6	0.00
122	USAN	6	0.00
123	3CLogic	5	0.00
124	PhoneCall	5	0.00
125	CloudCall	4	0.00
126	LiveOps	4	0.00
127	Autom8 Enterprise	4	0.00
128	uContact	4	0.00
129	SolusOne	3	0.00
130	OneContact CC	3	0.00
131	Cingo	3	0.00
132	VCC Live	3	0.00
133	Ytel Platform	3	0.00
134	EducationFolder	3	0.00
135	Nice SmartCenter	3	0.00
136	Callmaker	2	0.00
137	Track My Leads	2	0.00
138	CallBlitzer	2	0.00
139	CallidusCloud CX	2	0.00
140	SalesExec	2	0.00
141	CallSquad	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Freshworks. Here, you can view a full list of Contact Center tools in the market.