Contact Center

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

143
Technologies
1109429
Companies
6
Movements
Categories related to Contact Center

Top 5 Contact Center technologies in 2023

Over 1,109,429 companies are using Contact Center tools. Wix with 68.00% market share (754,417 customers), Zendesk with 15.74% market share (174,638 customers), Agile CRM with 2.94% market share (32,632 customers),

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (491,285 companies), 20 - 49 employees (215,714 companies), 10 - 19 employees (91,274 companies).

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 582,669 (66.26%), United Kingdom with 86,253 (9.81%), Canada with 37,663 (4.28%) customers respectively.

Sign up for 6sense Revenue AI™ to get FREE verified B2B contact data.

CE img

Contact Center Customers by Industry

Top industries that use Contact Center for Professional Services (279,814), Technology (123,306), Retail and CPG (90,338).

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking Technology Customers Market share
1 Wix 754417 68.00 (%)
2 Zendesk 174638 15.74 (%)
3 Agile CRM 32632 2.94 (%)
4 Freshworks 29999 2.70 (%)
5 Bitrix24 19537 1.76 (%)
6 Salesforce Service Cloud 11149 1.00 (%)
7 Mitel 10574 0.95 (%)
8 LiveAgent 8494 0.77 (%)
9 Genesys 6018 0.54 (%)
10 Wipro 4960 0.45 (%)
11 Avaya Contact Center 4766 0.43 (%)
12 Zoho Desk 4668 0.42 (%)
13 Wix Answers 3724 0.34 (%)
14 OneContact CC 3615 0.33 (%)
15 NICE inContact 3272 0.29 (%)
16 LogMeIn Rescue 2899 0.26 (%)
17 Five9 2867 0.26 (%)
18 Verint 2555 0.23 (%)
19 PICS 2478 0.22 (%)
20 Genesys PureCloud 2181 0.20 (%)
21 Comm100 Live Chat 2170 0.20 (%)
22 Aircall 1536 0.14 (%)
23 Genesys Contact Center 1459 0.13 (%)
24 NewVoiceMedia 1179 0.11 (%)
25 Oracle Service Cloud 962 0.09 (%)
26 Helpshift 925 0.08 (%)
27 Desk.com Chat 905 0.08 (%)
28 Cisco Finesse 899 0.08 (%)
29 Vonage Business 846 0.08 (%)
30 HappyFox 831 0.07 (%)
31 Talkdesk 765 0.07 (%)
32 Genesys Outbound 709 0.06 (%)
33 Genesys Inbound 643 0.06 (%)
34 Creatio 622 0.06 (%)
35 Nortel Symposium 495 0.04 (%)
36 Avaya Aura Call Center Elite 415 0.04 (%)
37 Toky 399 0.04 (%)
38 VICIdial 395 0.04 (%)
39 Fenero 358 0.03 (%)
40 Nextiva 354 0.03 (%)
41 Genesys PureConnect 326 0.03 (%)
42 Clarabridge 293 0.03 (%)
43 Ameyo 287 0.03 (%)
44 MiContact Center 274 0.02 (%)
45 Mitel Contact Center Solutions 273 0.02 (%)
46 Dixa 269 0.02 (%)
47 CallFire 261 0.02 (%)
48 Zingtree 241 0.02 (%)
49 Twilio Flex 215 0.02 (%)
50 Oracle TeleSales 212 0.02 (%)
51 Cloudagent 206 0.02 (%)
52 Vocalcom 175 0.02 (%)
53 Vivocha 165 0.01 (%)
54 8x8 Virtual Office 163 0.01 (%)
55 Gladly 161 0.01 (%)
56 Livevox 148 0.01 (%)
57 RingCentral Contact Center 128 0.01 (%)
58 Bright Pattern 126 0.01 (%)
59 Cisco Packaged Contact Center Enterprise 123 0.01 (%)
60 Avaya CMS 121 0.01 (%)
61 VanillaSoft 119 0.01 (%)
62 Oracle Teleservice 110 0.01 (%)
63 Smart Queue by AVOXI 109 0.01 (%)
64 Twilio Contact Center 102 0.01 (%)
65 Clarity Connect 98 0.01 (%)
66 ePowerCenter 91 0.01 (%)
67 InGenius 89 0.01 (%)
68 PlayVox 88 0.01 (%)
69 Manhattan Contact Center 82 0.01 (%)
70 Alvaria 81 0.01 (%)
71 PhoneBurner 79 0.01 (%)
72 Click2Coach 79 0.01 (%)
73 Freshcaller 78 0.01 (%)
74 Sitel 77 0.01 (%)
75 Netcall 74 0.01 (%)
76 Vozy 73 0.01 (%)
77 XCALLY 72 0.01 (%)
78 Scorebuddy 71 0.01 (%)
79 UJET 68 0.01 (%)
80 DialMyCalls 62 0.01 (%)
81 Aloware 56 0.01 (%)
82 ProcedureFlow 56 0.01 (%)
83 Corizon 56 0.01 (%)
84 Magnetic North 52 0.00 (%)
85 CrazyCall 49 0.00 (%)
86 Sharpen 48 0.00 (%)
87 Cloudtalk 48 0.00 (%)
88 Xperience 47 0.00 (%)
89 PanTerra 45 0.00 (%)
90 Aspect Zipwire 44 0.00 (%)
91 Convoso 41 0.00 (%)
92 VCC Live 40 0.00 (%)
93 prairieFyre 40 0.00 (%)
94 ChaseData 38 0.00 (%)
95 RingSky 36 0.00 (%)
96 FluentStream 36 0.00 (%)
97 Shelf 35 0.00 (%)
98 Zailab 26 0.00 (%)
99 InfoFlo 25 0.00 (%)
100 CallHub 24 0.00 (%)
101 Zent.io 23 0.00 (%)
102 Aspect Via 22 0.00 (%)
103 Noble Solution Suite 22 0.00 (%)
104 Observe.AI 22 0.00 (%)
105 XenCALL 18 0.00 (%)
106 Avaya Contact Analyzer 18 0.00 (%)
107 Connect First 16 0.00 (%)
108 contactSPACE 15 0.00 (%)
109 Nectar Desk 15 0.00 (%)
110 Newfies-Dialer 14 0.00 (%)
111 Ytel Platform 13 0.00 (%)
112 Branch Messenger 13 0.00 (%)
113 Cisco Outbound Option 13 0.00 (%)
114 Speak2Leads 12 0.00 (%)
115 SpiceCSM 12 0.00 (%)
116 VHT Cloud 10 0.00 (%)
117 T-Max Predictive Dialer 10 0.00 (%)
118 eSpace Contact Center 9 0.00 (%)
119 PhoneCall 9 0.00 (%)
120 Dezide 9 0.00 (%)
121 Callmaker 9 0.00 (%)
122 CloudCall 8 0.00 (%)
123 AuguTech 8 0.00 (%)
124 Avaya Callback Assist 8 0.00 (%)
125 Avaya Contact Center Control Manager 7 0.00 (%)
126 Pims Auto Dialer 7 0.00 (%)
127 EducationFolder 6 0.00 (%)
128 Atos Unify OpenScape Voice 6 0.00 (%)
129 AireContact 6 0.00 (%)
130 Cingo 5 0.00 (%)
131 CallSquad 5 0.00 (%)
132 Cross CRM 5 0.00 (%)
133 Ottspott 4 0.00 (%)
134 CozTel 4 0.00 (%)
135 uContact 4 0.00 (%)
136 Nice SmartCenter 4 0.00 (%)
137 Track My Leads 3 0.00 (%)
138 Autom8 Enterprise 3 0.00 (%)
139 CallidusCloud CX 3 0.00 (%)
140 LiveOps 2 0.00 (%)
141 CallTools 2 0.00 (%)
142 3CLogic 2 0.00 (%)
143 SalesExec 2 0.00 (%)
Technology Market share
Wix 68.00 (%)
Zendesk 15.74 (%)
Agile CRM 2.94 (%)
Freshworks 2.70 (%)
Bitrix24 1.76 (%)
Salesforce Service Cloud 1.00 (%)
Mitel 0.95 (%)
LiveAgent 0.77 (%)
Genesys 0.54 (%)
Wipro 0.45 (%)
Avaya Contact Center 0.43 (%)
Zoho Desk 0.42 (%)
Wix Answers 0.34 (%)
OneContact CC 0.33 (%)
NICE inContact 0.29 (%)
LogMeIn Rescue 0.26 (%)
Five9 0.26 (%)
Verint 0.23 (%)
PICS 0.22 (%)
Genesys PureCloud 0.20 (%)
Comm100 Live Chat 0.20 (%)
Aircall 0.14 (%)
Genesys Contact Center 0.13 (%)
NewVoiceMedia 0.11 (%)
Oracle Service Cloud 0.09 (%)
Helpshift 0.08 (%)
Desk.com Chat 0.08 (%)
Cisco Finesse 0.08 (%)
Vonage Business 0.08 (%)
HappyFox 0.07 (%)
Talkdesk 0.07 (%)
Genesys Outbound 0.06 (%)
Genesys Inbound 0.06 (%)
Creatio 0.06 (%)
Nortel Symposium 0.04 (%)
Avaya Aura Call Center Elite 0.04 (%)
Toky 0.04 (%)
VICIdial 0.04 (%)
Fenero 0.03 (%)
Nextiva 0.03 (%)
Genesys PureConnect 0.03 (%)
Clarabridge 0.03 (%)
Ameyo 0.03 (%)
MiContact Center 0.02 (%)
Mitel Contact Center Solutions 0.02 (%)
Dixa 0.02 (%)
CallFire 0.02 (%)
Zingtree 0.02 (%)
Twilio Flex 0.02 (%)
Oracle TeleSales 0.02 (%)
Cloudagent 0.02 (%)
Vocalcom 0.02 (%)
Vivocha 0.01 (%)
8x8 Virtual Office 0.01 (%)
Gladly 0.01 (%)
Livevox 0.01 (%)
RingCentral Contact Center 0.01 (%)
Bright Pattern 0.01 (%)
Cisco Packaged Contact Center Enterprise 0.01 (%)
Avaya CMS 0.01 (%)
VanillaSoft 0.01 (%)
Oracle Teleservice 0.01 (%)
Smart Queue by AVOXI 0.01 (%)
Twilio Contact Center 0.01 (%)
Clarity Connect 0.01 (%)
ePowerCenter 0.01 (%)
InGenius 0.01 (%)
PlayVox 0.01 (%)
Manhattan Contact Center 0.01 (%)
Alvaria 0.01 (%)
PhoneBurner 0.01 (%)
Click2Coach 0.01 (%)
Freshcaller 0.01 (%)
Sitel 0.01 (%)
Netcall 0.01 (%)
Vozy 0.01 (%)
XCALLY 0.01 (%)
Scorebuddy 0.01 (%)
UJET 0.01 (%)
DialMyCalls 0.01 (%)
Aloware 0.01 (%)
ProcedureFlow 0.01 (%)
Corizon 0.01 (%)
Magnetic North 0.00 (%)
CrazyCall 0.00 (%)
Sharpen 0.00 (%)
Cloudtalk 0.00 (%)
Xperience 0.00 (%)
PanTerra 0.00 (%)
Aspect Zipwire 0.00 (%)
Convoso 0.00 (%)
VCC Live 0.00 (%)
prairieFyre 0.00 (%)
ChaseData 0.00 (%)
RingSky 0.00 (%)
FluentStream 0.00 (%)
Shelf 0.00 (%)
Zailab 0.00 (%)
InfoFlo 0.00 (%)
CallHub 0.00 (%)
Zent.io 0.00 (%)
Aspect Via 0.00 (%)
Noble Solution Suite 0.00 (%)
Observe.AI 0.00 (%)
XenCALL 0.00 (%)
Avaya Contact Analyzer 0.00 (%)
Connect First 0.00 (%)
contactSPACE 0.00 (%)
Nectar Desk 0.00 (%)
Newfies-Dialer 0.00 (%)
Ytel Platform 0.00 (%)
Branch Messenger 0.00 (%)
Cisco Outbound Option 0.00 (%)
Speak2Leads 0.00 (%)
SpiceCSM 0.00 (%)
VHT Cloud 0.00 (%)
T-Max Predictive Dialer 0.00 (%)
eSpace Contact Center 0.00 (%)
PhoneCall 0.00 (%)
Dezide 0.00 (%)
Callmaker 0.00 (%)
CloudCall 0.00 (%)
AuguTech 0.00 (%)
Avaya Callback Assist 0.00 (%)
Avaya Contact Center Control Manager 0.00 (%)
Pims Auto Dialer 0.00 (%)
EducationFolder 0.00 (%)
Atos Unify OpenScape Voice 0.00 (%)
AireContact 0.00 (%)
Cingo 0.00 (%)
CallSquad 0.00 (%)
Cross CRM 0.00 (%)
Ottspott 0.00 (%)
CozTel 0.00 (%)
uContact 0.00 (%)
Nice SmartCenter 0.00 (%)
Track My Leads 0.00 (%)
Autom8 Enterprise 0.00 (%)
CallidusCloud CX 0.00 (%)
LiveOps 0.00 (%)
CallTools 0.00 (%)
3CLogic 0.00 (%)
SalesExec 0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.

How many companies use Contact Center software these days?

Around the world in 2023, over 1,069,729 companies are currently using one or more Contact Center software. Out of these, there are 582,669 companies using Contact Center tools that are originally from the United States .

Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 68.00 % of market share, and Zendesk with 15.74 % of market share and Agile CRM with 2.94 % of market share . Check for other Contact Center technologies market share here.

What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Professional Services (279,814) , Technology (123,306) , Retail and CPG (90,338) .

Choose Technologies to Compare

vs