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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2026, over 1,003,598 companies are currently using one or more Contact Center software. Out of these, there are 1,012,918 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 82.70% of market share, Zendesk with 8.26% of market share, Agile CRM with 1.91% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (9,099), Consulting (6,584), Project Management (5,955).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

141

Technologies Tracked

2159369

Companies Tracked

Categories related to Contact Center

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Customer Experience

Top 5 Contact Center technologies in 2026

Over 2159369 companies are using Contact Center tools. Wix with 82.70% market share (1785813 customers), Zendesk with 8.26% market share (178465 customers), Agile CRM with 1.91% market share (41176 customers).

Technology

Market Share (Est.)

Customers

Wix

82.70%

1785813

Zendesk

8.26%

178465

Agile CRM

1.91%

41176

Freshworks

1.73%

37320

Salesforce Service Cloud

0.58%

12473

Others

4.82%

104122

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (1372897 companies), 20 - 49 employees (328023 companies), 10 - 19 employees (140674 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 1012918 (57.76%), United Kingdom with 203516 (11.61%), Canada with 101889 (5.81%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (9099), Consulting (6584), Project Management (5955).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	1785813	82.70
2	Zendesk	178465	8.26
3	Agile CRM	41176	1.91
4	Freshworks	37320	1.73
5	Salesforce Service Cloud	12473	0.58
6	Bitrix24	9616	0.45
7	Mitel	9434	0.44
8	Genesys	7247	0.34
9	LiveAgent	6671	0.31
10	Zoho Desk	6165	0.29
11	Wipro	5017	0.23
12	Avaya Contact Center	4848	0.22
13	PICS	4662	0.22
14	Genesys PureCloud	4612	0.21
15	Aircall	3678	0.17
16	Five9	3368	0.16
17	Verint	3232	0.15
18	NICE inContact	2911	0.13
19	LogMeIn Rescue	2428	0.11
20	Talkdesk	2070	0.10
21	Comm100 Live Chat	1978	0.09
22	Genesys Contact Center	1917	0.09
23	NewVoiceMedia	1389	0.06
24	Creatio	1341	0.06
25	Oracle Service Cloud	1236	0.06
26	Avaya CMS	1231	0.06
27	Cisco Finesse	1171	0.05
28	Vonage Business	1050	0.05
29	Genesys Outbound	1042	0.05
30	HappyFox	1014	0.05
31	Helpshift	988	0.05
32	Genesys Inbound	979	0.05
33	Desk.com Chat	913	0.04
34	LiveOps	818	0.04
35	Toky	701	0.03
36	Mitel Contact Center Solutions	549	0.03
37	Gladly	527	0.02
38	Nextiva	513	0.02
39	VICIdial	428	0.02
40	Nortel Symposium	406	0.02
41	Twilio Contact Center	375	0.02
42	Dixa	371	0.02
43	Zoom Contact Center	350	0.02
44	Twilio Flex	340	0.02
45	Manhattan Contact Center	321	0.01
46	MiContact Center	299	0.01
47	Avaya Aura Call Center Elite	289	0.01
48	RingCentral RingCX	283	0.01
49	Vocalcom	275	0.01
50	RingCentral Contact Center	255	0.01
51	Livevox	247	0.01
52	Clarabridge	237	0.01
53	Genesys PureConnect	222	0.01
54	ePowerCenter	210	0.01
55	Oracle TeleSales	209	0.01
56	Vozy	180	0.01
57	Cisco Packaged Contact Center Enterprise	172	0.01
58	Alvaria	167	0.01
59	Freshcaller	165	0.01
60	CallFire	164	0.01
61	Bright Pattern	151	0.01
62	PlayVox	147	0.01
63	Netcall	135	0.01
64	Cloudtalk	122	0.01
65	VanillaSoft	113	0.01
66	Vivocha	98	0.00
67	Regal	97	0.00
68	Wix Answers	96	0.00
69	Oracle Teleservice	90	0.00
70	UJET	86	0.00
71	Corizon	86	0.00
72	PhoneBurner	84	0.00
73	Aloware	78	0.00
74	Sharpen	71	0.00
75	DialMyCalls	68	0.00
76	Scorebuddy	67	0.00
77	Xperience	59	0.00
78	Magnetic North	59	0.00
79	8x8 Virtual Office	56	0.00
80	CallHub	52	0.00
81	Ameyo	48	0.00
82	XCALLY	48	0.00
83	PanTerra	46	0.00
84	Aspect Zipwire	46	0.00
85	Zingtree	42	0.00
86	InfoFlo	41	0.00
87	Clarity Connect	41	0.00
88	Convoso	39	0.00
89	ProcedureFlow	38	0.00
90	FluentStream	38	0.00
91	VCC Live	37	0.00
92	Avaya Callback Assist	36	0.00
93	Aspect Via	34	0.00
94	Avaya Contact Center Control Manager	34	0.00
95	Shelf	30	0.00
96	CallTools	27	0.00
97	prairieFyre	27	0.00
98	XenCALL	26	0.00
99	Sitel	24	0.00
100	Zent.io	21	0.00
101	3CLogic	20	0.00
102	uContact	19	0.00
103	Avaya Contact Analyzer	18	0.00
104	Cisco Unified Intelligent Contact Management Enterprise	16	0.00
105	USAN	14	0.00
106	Dezide	12	0.00
107	ChaseData	12	0.00
108	CrazyCall	11	0.00
109	contactSPACE	11	0.00
110	SpiceCSM	10	0.00
111	Cisco Outbound Option	10	0.00
112	Atos Unify OpenScape Voice	10	0.00
113	Newfies-Dialer	9	0.00
114	eSpace Contact Center	9	0.00
115	Click2Coach	9	0.00
116	T-Max Predictive Dialer	9	0.00
117	Ytel Platform	8	0.00
118	Connect First	7	0.00
119	CozTel	7	0.00
120	Zailab	7	0.00
121	Nice SmartCenter	7	0.00
122	VHT Cloud	6	0.00
123	AireContact	6	0.00
124	Callmaker	5	0.00
125	Pims Auto Dialer	5	0.00
126	Ottspott	4	0.00
127	OneContact CC	4	0.00
128	Fenero	4	0.00
129	SalesExec	4	0.00
130	Cross CRM	3	0.00
131	Autom8 Enterprise	3	0.00
132	PhoneCall	3	0.00
133	CallSquad	3	0.00
134	Branch Messenger	3	0.00
135	inConcert Contact Center	3	0.00
136	InGenius	2	0.00
137	Cingo	2	0.00
138	CallBlitzer	2	0.00
139	CallidusCloud CX	2	0.00
140	EducationFolder	2	0.00
141	Smartz Solutions	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.