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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2025, over 998,784 companies are currently using one or more Contact Center software. Out of these, there are 744,108 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 79.21% of market share, Zendesk with 10.44% of market share, Agile CRM with 2.78% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (8,659), Consulting (5,774), Project Management (5,452).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

138

Technologies Tracked

1584485

Companies Tracked

Categories related to Contact Center

Customer Experience

Live Chat

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Contact Center technologies in 2025

Over 1584485 companies are using Contact Center tools. Wix with 79.21% market share (1255062 customers), Zendesk with 10.44% market share (165482 customers), Agile CRM with 2.78% market share (44104 customers).

Technology

Market Share (Est.)

Customers

Wix

79.21%

1255062

Zendesk

10.44%

165482

Agile CRM

2.78%

44104

Freshworks

2.03%

32098

Salesforce Service Cloud

0.51%

8160

Others

5.02%

79579

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (929076 companies), 20 - 49 employees (293913 companies), 100 - 249 employees (104073 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 744108 (58.90%), United Kingdom with 134181 (10.62%), Canada with 77280 (6.12%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (8659), Consulting (5774), Project Management (5452).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	1255062	79.21
2	Zendesk	165482	10.44
3	Agile CRM	44104	2.78
4	Freshworks	32098	2.03
5	Salesforce Service Cloud	8160	0.51
6	Bitrix24	8094	0.51
7	Mitel	7356	0.46
8	LiveAgent	6679	0.42
9	Zoho Desk	5207	0.33
10	Genesys	4552	0.29
11	Wipro	3652	0.23
12	PICS	3593	0.23
13	Avaya Contact Center	3302	0.21
14	NICE inContact	2883	0.18
15	Aircall	2796	0.18
16	Five9	2776	0.18
17	Genesys PureCloud	2773	0.18
18	Verint	2661	0.17
19	LogMeIn Rescue	2315	0.15
20	Comm100 Live Chat	2099	0.13
21	Talkdesk	1298	0.08
22	Creatio	1201	0.08
23	Genesys Contact Center	1118	0.07
24	Helpshift	1021	0.06
25	NewVoiceMedia	941	0.06
26	HappyFox	934	0.06
27	Vonage Business	880	0.06
28	Avaya CMS	875	0.06
29	Cisco Finesse	719	0.05
30	Desk.com Chat	676	0.04
31	Oracle Service Cloud	648	0.04
32	Genesys Inbound	611	0.04
33	Genesys Outbound	536	0.03
34	Toky	528	0.03
35	Nextiva	409	0.03
36	Gladly	381	0.02
37	Mitel Contact Center Solutions	345	0.02
38	Livevox	320	0.02
39	Nortel Symposium	307	0.02
40	VICIdial	299	0.02
41	Dixa	252	0.02
42	Twilio Flex	239	0.02
43	RingCentral Contact Center	212	0.01
44	Avaya Aura Call Center Elite	206	0.01
45	MiContact Center	189	0.01
46	Clarabridge	188	0.01
47	8x8 Virtual Office	188	0.01
48	Twilio Contact Center	181	0.01
49	Genesys PureConnect	160	0.01
50	Oracle TeleSales	156	0.01
51	Zoom Contact Center	146	0.01
52	CallFire	131	0.01
53	ePowerCenter	113	0.01
54	VanillaSoft	110	0.01
55	Wix Answers	109	0.01
56	Cisco Packaged Contact Center Enterprise	103	0.01
57	Netcall	99	0.01
58	Vocalcom	85	0.01
59	Bright Pattern	80	0.01
60	RingCentral RingCX	78	0.00
61	Corizon	77	0.00
62	Oracle Teleservice	76	0.00
63	Alvaria	75	0.00
64	PlayVox	73	0.00
65	Aloware	71	0.00
66	Vivocha	69	0.00
67	UJET	64	0.00
68	PhoneBurner	64	0.00
69	Vozy	62	0.00
70	Manhattan Contact Center	60	0.00
71	Xperience	56	0.00
72	Regal	55	0.00
73	DialMyCalls	51	0.00
74	VCC Live	44	0.00
75	Freshcaller	42	0.00
76	InfoFlo	41	0.00
77	PanTerra	38	0.00
78	Magnetic North	37	0.00
79	Sharpen	37	0.00
80	Zingtree	34	0.00
81	Sitel	33	0.00
82	XCALLY	32	0.00
83	Aspect Zipwire	31	0.00
84	Aspect Via	30	0.00
85	prairieFyre	29	0.00
86	Cloudtalk	28	0.00
87	Clarity Connect	27	0.00
88	Shelf	25	0.00
89	Zent.io	21	0.00
90	CallHub	21	0.00
91	Avaya Callback Assist	20	0.00
92	Avaya Contact Center Control Manager	20	0.00
93	Cisco Unified Intelligent Contact Management Enterprise	20	0.00
94	Scorebuddy	19	0.00
95	XenCALL	18	0.00
96	CallTools	17	0.00
97	contactSPACE	17	0.00
98	ChaseData	15	0.00
99	Convoso	14	0.00
100	Avaya Contact Analyzer	12	0.00
101	AireContact	11	0.00
102	Click2Coach	10	0.00
103	CrazyCall	9	0.00
104	ProcedureFlow	9	0.00
105	Dezide	9	0.00
106	Atos Unify OpenScape Voice	9	0.00
107	Connect First	8	0.00
108	AuguTech	8	0.00
109	Branch Messenger	8	0.00
110	Cisco Outbound Option	8	0.00
111	Newfies-Dialer	7	0.00
112	T-Max Predictive Dialer	7	0.00
113	CozTel	6	0.00
114	Ameyo	6	0.00
115	Cross CRM	5	0.00
116	eSpace Contact Center	5	0.00
117	SpiceCSM	5	0.00
118	3CLogic	5	0.00
119	Pims Auto Dialer	5	0.00
120	Ottspott	4	0.00
121	VHT Cloud	4	0.00
122	FluentStream	4	0.00
123	Ytel Platform	4	0.00
124	SolusOne	3	0.00
125	Zailab	3	0.00
126	Callmaker	3	0.00
127	Autom8 Enterprise	3	0.00
128	Fenero	3	0.00
129	uContact	3	0.00
130	SalesExec	3	0.00
131	EducationFolder	3	0.00
132	OneContact CC	2	0.00
133	Track My Leads	2	0.00
134	CallBlitzer	2	0.00
135	CallidusCloud CX	2	0.00
136	PhoneCall	2	0.00
137	CallSquad	2	0.00
138	Nice SmartCenter	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.