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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2026, over 964,060 companies are currently using one or more Contact Center software. Out of these, there are 963,351 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 81.62% of market share, Zendesk with 8.68% of market share, Agile CRM with 2.00% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (8,768), Consulting (6,373), Project Management (5,769).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

141

Technologies Tracked

2057162

Companies Tracked

Categories related to Contact Center

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Live Chat

Top 5 Contact Center technologies in 2026

Over 2057162 companies are using Contact Center tools. Wix with 81.62% market share (1678960 customers), Zendesk with 8.68% market share (178656 customers), Agile CRM with 2.00% market share (41150 customers).

Technology

Market Share (Est.)

Customers

Wix

81.62%

1678960

Zendesk

8.68%

178656

Agile CRM

2.00%

41150

Freshworks

1.80%

36955

Salesforce Service Cloud

0.59%

12049

Others

5.32%

109392

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (1304141 companies), 20 - 49 employees (315073 companies), 10 - 19 employees (132991 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 963351 (57.67%), United Kingdom with 193217 (11.57%), Canada with 97310 (5.83%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (8768), Consulting (6373), Project Management (5769).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	1678960	81.62
2	Zendesk	178656	8.68
3	Agile CRM	41150	2.00
4	Freshworks	36955	1.80
5	Salesforce Service Cloud	12049	0.59
6	Genesys PureCloud	10983	0.53
7	Bitrix24	9601	0.47
8	Mitel	9432	0.46
9	Genesys	7188	0.35
10	LiveAgent	6465	0.31
11	Zoho Desk	6206	0.30
12	Wipro	5008	0.24
13	PICS	4865	0.24
14	Avaya Contact Center	4831	0.23
15	Aircall	3668	0.18
16	Five9	3372	0.16
17	Verint	3233	0.16
18	NICE inContact	2956	0.14
19	LogMeIn Rescue	2425	0.12
20	Talkdesk	2088	0.10
21	Comm100 Live Chat	1936	0.09
22	Genesys Contact Center	1885	0.09
23	NewVoiceMedia	1380	0.07
24	Creatio	1327	0.06
25	Avaya CMS	1227	0.06
26	Oracle Service Cloud	1202	0.06
27	Cisco Finesse	1172	0.06
28	HappyFox	1032	0.05
29	Genesys Outbound	1029	0.05
30	Vonage Business	1016	0.05
31	Helpshift	987	0.05
32	Genesys Inbound	957	0.05
33	Desk.com Chat	911	0.04
34	Toky	690	0.03
35	Gladly	545	0.03
36	Mitel Contact Center Solutions	544	0.03
37	Nextiva	538	0.03
38	VICIdial	432	0.02
39	Nortel Symposium	405	0.02
40	Twilio Contact Center	353	0.02
41	Zoom Contact Center	351	0.02
42	Twilio Flex	345	0.02
43	Dixa	327	0.02
44	Avaya Aura Call Center Elite	307	0.01
45	MiContact Center	292	0.01
46	Manhattan Contact Center	284	0.01
47	Vocalcom	275	0.01
48	RingCentral RingCX	275	0.01
49	RingCentral Contact Center	256	0.01
50	Livevox	254	0.01
51	Clarabridge	232	0.01
52	Genesys PureConnect	222	0.01
53	Oracle TeleSales	209	0.01
54	ePowerCenter	198	0.01
55	Vozy	172	0.01
56	Freshcaller	165	0.01
57	CallFire	164	0.01
58	Cisco Packaged Contact Center Enterprise	164	0.01
59	Alvaria	163	0.01
60	Bright Pattern	150	0.01
61	Netcall	149	0.01
62	PlayVox	147	0.01
63	Cloudtalk	125	0.01
64	VanillaSoft	112	0.01
65	Regal	97	0.00
66	Vivocha	95	0.00
67	Wix Answers	94	0.00
68	Oracle Teleservice	89	0.00
69	PhoneBurner	86	0.00
70	Corizon	86	0.00
71	UJET	84	0.00
72	Aloware	75	0.00
73	Sharpen	74	0.00
74	DialMyCalls	69	0.00
75	Scorebuddy	64	0.00
76	Xperience	57	0.00
77	8x8 Virtual Office	56	0.00
78	Magnetic North	55	0.00
79	CallHub	50	0.00
80	Ameyo	48	0.00
81	XCALLY	48	0.00
82	Aspect Zipwire	46	0.00
83	PanTerra	45	0.00
84	InfoFlo	44	0.00
85	Clarity Connect	41	0.00
86	FluentStream	40	0.00
87	Zingtree	39	0.00
88	ProcedureFlow	37	0.00
89	VCC Live	37	0.00
90	Convoso	37	0.00
91	Avaya Callback Assist	36	0.00
92	Avaya Contact Center Control Manager	35	0.00
93	Aspect Via	33	0.00
94	Shelf	32	0.00
95	Sitel	28	0.00
96	prairieFyre	27	0.00
97	XenCALL	26	0.00
98	CallTools	25	0.00
99	Zent.io	23	0.00
100	3CLogic	21	0.00
101	uContact	19	0.00
102	Avaya Contact Analyzer	18	0.00
103	Cisco Unified Intelligent Contact Management Enterprise	16	0.00
104	USAN	14	0.00
105	Dezide	12	0.00
106	ChaseData	12	0.00
107	CrazyCall	11	0.00
108	contactSPACE	11	0.00
109	Atos Unify OpenScape Voice	11	0.00
110	SpiceCSM	10	0.00
111	Cisco Outbound Option	10	0.00
112	Newfies-Dialer	9	0.00
113	eSpace Contact Center	9	0.00
114	Click2Coach	9	0.00
115	Ytel Platform	8	0.00
116	T-Max Predictive Dialer	8	0.00
117	Connect First	7	0.00
118	CozTel	7	0.00
119	Zailab	7	0.00
120	VHT Cloud	6	0.00
121	AireContact	6	0.00
122	Nice SmartCenter	6	0.00
123	Ottspott	5	0.00
124	Callmaker	5	0.00
125	Pims Auto Dialer	5	0.00
126	SalesExec	5	0.00
127	OneContact CC	4	0.00
128	Fenero	4	0.00
129	Cross CRM	3	0.00
130	Autom8 Enterprise	3	0.00
131	PhoneCall	3	0.00
132	CallSquad	3	0.00
133	Branch Messenger	3	0.00
134	inConcert Contact Center	3	0.00
135	Scopedesk	2	0.00
136	LiveOps	2	0.00
137	InGenius	2	0.00
138	Cingo	2	0.00
139	CallBlitzer	2	0.00
140	CallidusCloud CX	2	0.00
141	Smartz Solutions	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.