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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2026, over 968,152 companies are currently using one or more Contact Center software. Out of these, there are 1,033,360 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 82.27% of market share, Zendesk with 8.47% of market share, Agile CRM with 1.89% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (8,603), Consulting (6,289), Project Management (5,710).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

140

Technologies Tracked

2180235

Companies Tracked

Categories related to Contact Center

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Customer Experience

Top 5 Contact Center technologies in 2026

Over 2180235 companies are using Contact Center tools. Wix with 82.27% market share (1793762 customers), Zendesk with 8.47% market share (184712 customers), Agile CRM with 1.89% market share (41188 customers).

Technology

Market Share (Est.)

Customers

Wix

82.27%

1793762

Zendesk

8.47%

184712

Agile CRM

1.89%

41188

Freshworks

1.67%

36438

Salesforce Service Cloud

0.55%

12010

Others

5.14%

112125

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (1399966 companies), 20 - 49 employees (321735 companies), 10 - 19 employees (145602 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 1033360 (58.17%), United Kingdom with 202816 (11.42%), Canada with 102510 (5.77%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (8603), Consulting (6289), Project Management (5710).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	1793762	82.27
2	Zendesk	184712	8.47
3	Agile CRM	41188	1.89
4	Freshworks	36438	1.67
5	Salesforce Service Cloud	12010	0.55
6	Genesys PureCloud	11963	0.55
7	Bitrix24	9834	0.45
8	Mitel	9425	0.43
9	Genesys	7109	0.33
10	LiveAgent	6384	0.29
11	Zoho Desk	6233	0.29
12	PICS	5040	0.23
13	Wipro	5012	0.23
14	Avaya Contact Center	4823	0.22
15	Aircall	3736	0.17
16	Five9	3368	0.15
17	Verint	3259	0.15
18	NICE inContact	3009	0.14
19	LogMeIn Rescue	2448	0.11
20	Talkdesk	2333	0.11
21	Comm100 Live Chat	1933	0.09
22	Genesys Contact Center	1916	0.09
23	NewVoiceMedia	1386	0.06
24	Creatio	1346	0.06
25	Avaya CMS	1233	0.06
26	Oracle Service Cloud	1189	0.05
27	Cisco Finesse	1178	0.05
28	Genesys Outbound	1046	0.05
29	HappyFox	1026	0.05
30	LiveOps	1012	0.05
31	Helpshift	1010	0.05
32	Vonage Business	976	0.04
33	Genesys Inbound	956	0.04
34	Desk.com Chat	913	0.04
35	Toky	691	0.03
36	Nextiva	547	0.03
37	Mitel Contact Center Solutions	543	0.02
38	Gladly	522	0.02
39	VICIdial	435	0.02
40	Nortel Symposium	405	0.02
41	Twilio Contact Center	392	0.02
42	Zoom Contact Center	357	0.02
43	Twilio Flex	330	0.02
44	Avaya Aura Call Center Elite	310	0.01
45	Dixa	301	0.01
46	MiContact Center	297	0.01
47	Vocalcom	278	0.01
48	RingCentral Contact Center	276	0.01
49	RingCentral RingCX	263	0.01
50	Livevox	246	0.01
51	Manhattan Contact Center	233	0.01
52	Clarabridge	231	0.01
53	Genesys PureConnect	223	0.01
54	Oracle TeleSales	209	0.01
55	ePowerCenter	195	0.01
56	CallFire	172	0.01
57	Vozy	170	0.01
58	Cisco Packaged Contact Center Enterprise	168	0.01
59	Freshcaller	165	0.01
60	Alvaria	158	0.01
61	Netcall	152	0.01
62	PlayVox	147	0.01
63	Bright Pattern	146	0.01
64	Cloudtalk	136	0.01
65	VanillaSoft	116	0.01
66	Vivocha	99	0.00
67	Regal	96	0.00
68	Wix Answers	94	0.00
69	Oracle Teleservice	89	0.00
70	Corizon	86	0.00
71	UJET	84	0.00
72	PhoneBurner	82	0.00
73	Sharpen	82	0.00
74	Aloware	77	0.00
75	DialMyCalls	68	0.00
76	Scorebuddy	62	0.00
77	8x8 Virtual Office	57	0.00
78	Magnetic North	56	0.00
79	Xperience	55	0.00
80	PanTerra	51	0.00
81	CallHub	50	0.00
82	Ameyo	48	0.00
83	XCALLY	48	0.00
84	Shelf	45	0.00
85	Aspect Zipwire	45	0.00
86	InfoFlo	42	0.00
87	Convoso	42	0.00
88	FluentStream	41	0.00
89	Clarity Connect	41	0.00
90	ProcedureFlow	37	0.00
91	VCC Live	37	0.00
92	Zingtree	37	0.00
93	Avaya Callback Assist	37	0.00
94	Aspect Via	35	0.00
95	Avaya Contact Center Control Manager	35	0.00
96	XenCALL	29	0.00
97	Sitel	29	0.00
98	prairieFyre	27	0.00
99	CallTools	24	0.00
100	3CLogic	24	0.00
101	Zent.io	22	0.00
102	uContact	19	0.00
103	Avaya Contact Analyzer	18	0.00
104	USAN	17	0.00
105	Cisco Unified Intelligent Contact Management Enterprise	16	0.00
106	ChaseData	14	0.00
107	Atos Unify OpenScape Voice	14	0.00
108	SpiceCSM	13	0.00
109	CrazyCall	12	0.00
110	Dezide	11	0.00
111	contactSPACE	11	0.00
112	Cisco Outbound Option	10	0.00
113	Newfies-Dialer	9	0.00
114	eSpace Contact Center	9	0.00
115	Click2Coach	9	0.00
116	Connect First	8	0.00
117	Ytel Platform	8	0.00
118	CozTel	7	0.00
119	Zailab	7	0.00
120	inConcert Contact Center	7	0.00
121	Ottspott	6	0.00
122	VHT Cloud	6	0.00
123	Callmaker	6	0.00
124	AireContact	6	0.00
125	T-Max Predictive Dialer	6	0.00
126	Autom8 Enterprise	5	0.00
127	Pims Auto Dialer	5	0.00
128	SalesExec	5	0.00
129	Nice SmartCenter	5	0.00
130	OneContact CC	4	0.00
131	Cross CRM	4	0.00
132	Fenero	4	0.00
133	Branch Messenger	4	0.00
134	InGenius	3	0.00
135	Cingo	3	0.00
136	PhoneCall	3	0.00
137	CallBlitzer	2	0.00
138	CallidusCloud CX	2	0.00
139	CallSquad	2	0.00
140	Smartz Solutions	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.