Contact Center

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

138

Technologies Tracked

1584485

Companies Tracked

Categories related to Contact Center

Customer Experience
Live Chat
Forms And Surveys
Customer Engagement
Membership Management

Top 5 Contact Center technologies in 2025

Over 1584485 companies are using Contact Center tools. Wix with 79.21% market share (1255062 customers), Zendesk with 10.44% market share (165482 customers), Agile CRM with 2.78% market share (44104 customers).

Technology

Market Share (Est.)

Customers

  • Wix

    79.21%

    1255062

  • Zendesk

    10.44%

    165482

  • Agile CRM

    2.78%

    44104

  • Freshworks

    2.03%

    32098

  • Salesforce Service Cloud

    0.51%

    8160

  • Others

    5.02%

    79579

  • Contact Center Customers by Employee Size

    The majority of Contact Center category falls in the company size of 0 - 9 employees (929076 companies), 20 - 49 employees (293913 companies), 100 - 249 employees (104073 companies).

    Employee Size

    Contact Center Customers by Geography

    Companies using Contact Center technology software are majorly from the United States with 744108 (58.90%), United Kingdom with 134181 (10.62%), Canada with 77280 (6.12%) customers respectively.

    Customers

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    Contact Center Customers by Industry

    Top industries that use Contact Center for Marketing (8659), Consulting (5774), Project Management (5452).

    Customers

    Market Share for Top Contact Center Technologies

    Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Wix125506279.21
    2Zendesk16548210.44
    3Agile CRM441042.78
    4Freshworks320982.03
    5Salesforce Service Cloud81600.51
    6Bitrix2480940.51
    7Mitel73560.46
    8LiveAgent66790.42
    9Zoho Desk52070.33
    10Genesys45520.29
    11Wipro36520.23
    12PICS35930.23
    13Avaya Contact Center33020.21
    14NICE inContact28830.18
    15Aircall27960.18
    16Five927760.18
    17Genesys PureCloud27730.18
    18Verint26610.17
    19LogMeIn Rescue23150.15
    20Comm100 Live Chat20990.13
    21Talkdesk12980.08
    22Creatio12010.08
    23Genesys Contact Center11180.07
    24Helpshift10210.06
    25NewVoiceMedia9410.06
    26HappyFox9340.06
    27Vonage Business8800.06
    28Avaya CMS8750.06
    29Cisco Finesse7190.05
    30Desk.com Chat6760.04
    31Oracle Service Cloud6480.04
    32Genesys Inbound6110.04
    33Genesys Outbound5360.03
    34Toky5280.03
    35Nextiva4090.03
    36Gladly3810.02
    37Mitel Contact Center Solutions3450.02
    38Livevox3200.02
    39Nortel Symposium3070.02
    40VICIdial2990.02
    41Dixa2520.02
    42Twilio Flex2390.02
    43RingCentral Contact Center2120.01
    44Avaya Aura Call Center Elite2060.01
    45MiContact Center1890.01
    46Clarabridge1880.01
    478x8 Virtual Office1880.01
    48Twilio Contact Center1810.01
    49Genesys PureConnect1600.01
    50Oracle TeleSales1560.01
    51Zoom Contact Center1460.01
    52CallFire1310.01
    53ePowerCenter1130.01
    54VanillaSoft1100.01
    55Wix Answers1090.01
    56Cisco Packaged Contact Center Enterprise1030.01
    57Netcall990.01
    58Vocalcom850.01
    59Bright Pattern800.01
    60RingCentral RingCX780.00
    61Corizon770.00
    62Oracle Teleservice760.00
    63Alvaria750.00
    64PlayVox730.00
    65Aloware710.00
    66Vivocha690.00
    67UJET640.00
    68PhoneBurner640.00
    69Vozy620.00
    70Manhattan Contact Center600.00
    71Xperience560.00
    72Regal550.00
    73DialMyCalls510.00
    74VCC Live440.00
    75Freshcaller420.00
    76InfoFlo410.00
    77PanTerra380.00
    78Magnetic North370.00
    79Sharpen370.00
    80Zingtree340.00
    81Sitel330.00
    82XCALLY320.00
    83Aspect Zipwire310.00
    84Aspect Via300.00
    85prairieFyre290.00
    86Cloudtalk280.00
    87Clarity Connect270.00
    88Shelf250.00
    89Zent.io210.00
    90CallHub210.00
    91Avaya Callback Assist200.00
    92Avaya Contact Center Control Manager200.00
    93Cisco Unified Intelligent Contact Management Enterprise200.00
    94Scorebuddy190.00
    95XenCALL180.00
    96CallTools170.00
    97contactSPACE170.00
    98ChaseData150.00
    99Convoso140.00
    100Avaya Contact Analyzer120.00
    101AireContact110.00
    102Click2Coach100.00
    103CrazyCall90.00
    104ProcedureFlow90.00
    105Dezide90.00
    106Atos Unify OpenScape Voice90.00
    107Connect First80.00
    108AuguTech80.00
    109Branch Messenger80.00
    110Cisco Outbound Option80.00
    111Newfies-Dialer70.00
    112T-Max Predictive Dialer70.00
    113CozTel60.00
    114Ameyo60.00
    115Cross CRM50.00
    116eSpace Contact Center50.00
    117SpiceCSM50.00
    1183CLogic50.00
    119Pims Auto Dialer50.00
    120Ottspott40.00
    121VHT Cloud40.00
    122FluentStream40.00
    123Ytel Platform40.00
    124SolusOne30.00
    125Zailab30.00
    126Callmaker30.00
    127Autom8 Enterprise30.00
    128Fenero30.00
    129uContact30.00
    130SalesExec30.00
    131EducationFolder30.00
    132OneContact CC20.00
    133Track My Leads20.00
    134CallBlitzer20.00
    135CallidusCloud CX20.00
    136PhoneCall20.00
    137CallSquad20.00
    138Nice SmartCenter20.00

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Contact Center software market leaders?

    Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.

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    How many companies use Contact Center software these days?

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    Which company has the most significant market share in the Contact Center software space?

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    What are the top industries that usually use Contact Center softwares?

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