Contact Center

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

142

Technologies Tracked

1095838

Companies Tracked

Categories related to Contact Center

Live Chat
Customer Experience
Forms And Surveys
Membership Management
Customer Engagement

Top 5 Contact Center technologies in 2024

Over 1095838 companies are using Contact Center tools. Wix with 73.19% market share (802062 customers), Zendesk with 13.77% market share (150872 customers), Freshworks with 2.80% market share (30662 customers).

Technology

Market Share (Est.)

Customers

  • Wix

    73.19%

    802062

  • Zendesk

    13.77%

    150872

  • Freshworks

    2.80%

    30662

  • Agile CRM

    2.37%

    25930

  • Salesforce Service Cloud

    0.95%

    10388

  • Others

    6.93%

    75924

  • Contact Center Customers by Employee Size

    The majority of Contact Center category falls in the company size of 0 - 9 employees (513486 companies), 20 - 49 employees (195060 companies), 10 - 19 employees (117269 companies).

    Employee Size

    Contact Center Customers by Geography

    Companies using Contact Center technology software are majorly from the United States with 551214 (64.05%), United Kingdom with 84527 (9.82%), Canada with 50361 (5.85%) customers respectively.

    Customers

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    Company Logo

    Contact Center Customers by Industry

    Top industries that use Contact Center for Marketing (8579), Consulting (5779), Project Management (5426).

    Customers

    Market Share for Top Contact Center Technologies

    Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Wix80206273.19
    2Zendesk15087213.77
    3Freshworks306622.80
    4Agile CRM259302.37
    5Salesforce Service Cloud103880.95
    6Mitel76010.69
    7LiveAgent63780.58
    8Bitrix2460530.55
    9Genesys49950.46
    10Zoho Desk49460.45
    11Wipro37140.34
    12Avaya Contact Center34560.32
    13NICE inContact30780.28
    14PICS29570.27
    15Genesys PureCloud28600.26
    16Five927010.25
    17LogMeIn Rescue24060.22
    18Aircall22590.21
    19Verint19220.18
    20Comm100 Live Chat19160.17
    21Genesys Contact Center13660.12
    22NewVoiceMedia9770.09
    23HappyFox9740.09
    24Talkdesk9550.09
    25Helpshift9410.09
    26Avaya CMS9140.08
    27Cisco Finesse7800.07
    28Vonage Business7790.07
    29Oracle Service Cloud7150.07
    30Desk.com Chat6910.06
    31Creatio6600.06
    32Vivocha6380.06
    33Genesys Inbound6260.06
    34Genesys Outbound5660.05
    35Gladly3940.04
    36Mitel Contact Center Solutions3840.04
    37Toky3820.03
    38Nortel Symposium3150.03
    39VICIdial3070.03
    40Avaya Aura Call Center Elite3050.03
    41Nextiva3020.03
    42Dixa2900.03
    43Twilio Flex2650.02
    44MiContact Center2270.02
    45Genesys PureConnect2140.02
    46Clarabridge2060.02
    47RingCentral Contact Center2030.02
    48Zoom Contact Center1670.02
    49Oracle TeleSales1570.01
    50CallFire1560.01
    51ePowerCenter1290.01
    52Twilio Contact Center1280.01
    53Cisco Packaged Contact Center Enterprise1210.01
    54Netcall1150.01
    55Wix Answers1140.01
    56Livevox1120.01
    57VanillaSoft1020.01
    58Vocalcom990.01
    59Alvaria980.01
    60PlayVox880.01
    61PhoneBurner820.01
    62Corizon790.01
    63Oracle Teleservice780.01
    64Freshcaller750.01
    65Bright Pattern690.01
    66UJET680.01
    67Xperience640.01
    68Manhattan Contact Center620.01
    69Zingtree550.01
    70Sharpen530.00
    71Aloware430.00
    72InfoFlo420.00
    73Sitel400.00
    74DialMyCalls390.00
    75PanTerra380.00
    76Magnetic North370.00
    77Cloudtalk370.00
    78XCALLY360.00
    79Vozy350.00
    80VCC Live350.00
    81Aspect Zipwire320.00
    82Aspect Via300.00
    83prairieFyre290.00
    84Clarity Connect280.00
    85Shelf270.00
    868x8 Virtual Office250.00
    87CallHub220.00
    88ChaseData220.00
    89Avaya Contact Center Control Manager220.00
    90Cisco Unified Intelligent Contact Management Enterprise220.00
    91Zent.io210.00
    92Scorebuddy200.00
    93Avaya Callback Assist190.00
    94Zailab170.00
    95CallTools170.00
    96contactSPACE170.00
    97Convoso160.00
    98XenCALL160.00
    99Atos Unify OpenScape Voice150.00
    100AireContact140.00
    101Branch Messenger130.00
    102CrazyCall110.00
    103Newfies-Dialer110.00
    104Connect First100.00
    105Avaya Contact Analyzer100.00
    106Click2Coach90.00
    107Cisco Outbound Option90.00
    108CozTel80.00
    109Dezide80.00
    1103CLogic80.00
    111T-Max Predictive Dialer80.00
    112FluentStream70.00
    113AuguTech70.00
    114Ytel Platform70.00
    115ProcedureFlow60.00
    116Ameyo60.00
    117Pims Auto Dialer60.00
    118Cross CRM50.00
    119eSpace Contact Center50.00
    120RingCentral RingCX50.00
    121Ottspott40.00
    122SolusOne40.00
    123VHT Cloud40.00
    124SpiceCSM40.00
    125Autom8 Enterprise40.00
    126PhoneCall40.00
    127USAN40.00
    128CloudCall30.00
    129LiveOps30.00
    130Fenero30.00
    131uContact30.00
    132CallSquad30.00
    133OneContact CC20.00
    134Callmaker20.00
    135InGenius20.00
    136Cingo20.00
    137Track My Leads20.00
    138CallBlitzer20.00
    139CallidusCloud CX20.00
    140SalesExec20.00
    141EducationFolder20.00
    142Nice SmartCenter20.00

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Contact Center software market leaders?

    Top leaders in the category for Contact Center software are Wix, Zendesk, Freshworks. Here, you can view a full list of Contact Center tools in the market.

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    How many companies use Contact Center software these days?

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    Which company has the most significant market share in the Contact Center software space?

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    What are the top industries that usually use Contact Center softwares?

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