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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2025, over 1,018,651 companies are currently using one or more Contact Center software. Out of these, there are 752,953 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 80.08% of market share, Zendesk with 10.43% of market share, Freshworks with 2.17% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (8,840), Consulting (5,845), Project Management (5,435).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

142

Technologies Tracked

1579331

Companies Tracked

Categories related to Contact Center

Customer Experience

Live Chat

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Contact Center technologies in 2025

Over 1579331 companies are using Contact Center tools. Wix with 80.08% market share (1264669 customers), Zendesk with 10.43% market share (164707 customers), Freshworks with 2.17% market share (34304 customers).

Technology

Market Share (Est.)

Customers

Wix

80.08%

1264669

Zendesk

10.43%

164707

Freshworks

2.17%

34304

Agile CRM

1.77%

27970

Salesforce Service Cloud

0.58%

9090

Others

4.98%

78591

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (872087 companies), 20 - 49 employees (278138 companies), 10 - 19 employees (163863 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 752953 (58.52%), United Kingdom with 138677 (10.78%), Canada with 78263 (6.08%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (8840), Consulting (5845), Project Management (5435).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	1264669	80.08
2	Zendesk	164707	10.43
3	Freshworks	34304	2.17
4	Agile CRM	27970	1.77
5	Salesforce Service Cloud	9090	0.58
6	Bitrix24	8353	0.53
7	Mitel	7371	0.47
8	LiveAgent	6663	0.42
9	Zoho Desk	5179	0.33
10	Genesys	4540	0.29
11	Wipro	3694	0.23
12	PICS	3629	0.23
13	Avaya Contact Center	3343	0.21
14	NICE inContact	2926	0.19
15	Genesys PureCloud	2842	0.18
16	Five9	2734	0.17
17	Aircall	2689	0.17
18	LogMeIn Rescue	2469	0.16
19	Comm100 Live Chat	2187	0.14
20	Verint	1860	0.12
21	Talkdesk	1171	0.07
22	Genesys Contact Center	1116	0.07
23	HappyFox	999	0.06
24	Helpshift	978	0.06
25	NewVoiceMedia	946	0.06
26	Avaya CMS	894	0.06
27	Creatio	826	0.05
28	Vonage Business	795	0.05
29	Cisco Finesse	748	0.05
30	Desk.com Chat	687	0.04
31	Oracle Service Cloud	684	0.04
32	Genesys Inbound	600	0.04
33	Toky	529	0.03
34	Genesys Outbound	503	0.03
35	Gladly	433	0.03
36	Mitel Contact Center Solutions	382	0.02
37	Nortel Symposium	314	0.02
38	VICIdial	302	0.02
39	Dixa	277	0.02
40	Avaya Aura Call Center Elite	241	0.02
41	Twilio Flex	235	0.01
42	Nextiva	232	0.01
43	MiContact Center	224	0.01
44	Vivocha	206	0.01
45	RingCentral Contact Center	195	0.01
46	Clarabridge	188	0.01
47	Genesys PureConnect	185	0.01
48	Twilio Contact Center	161	0.01
49	Oracle TeleSales	157	0.01
50	Zoom Contact Center	153	0.01
51	CallFire	150	0.01
52	ePowerCenter	107	0.01
53	Wix Answers	107	0.01
54	VanillaSoft	106	0.01
55	Livevox	106	0.01
56	Netcall	103	0.01
57	Cisco Packaged Contact Center Enterprise	95	0.01
58	Vocalcom	91	0.01
59	Corizon	84	0.01
60	Oracle Teleservice	79	0.01
61	Alvaria	78	0.00
62	PhoneBurner	77	0.00
63	PlayVox	77	0.00
64	Bright Pattern	75	0.00
65	Xperience	73	0.00
66	Freshcaller	71	0.00
67	Manhattan Contact Center	63	0.00
68	UJET	55	0.00
69	Regal	55	0.00
70	Zingtree	49	0.00
71	InfoFlo	45	0.00
72	Sharpen	43	0.00
73	VCC Live	41	0.00
74	PanTerra	40	0.00
75	Aloware	40	0.00
76	DialMyCalls	39	0.00
77	Magnetic North	36	0.00
78	XCALLY	33	0.00
79	8x8 Virtual Office	31	0.00
80	Aspect Via	30	0.00
81	Sitel	30	0.00
82	Aspect Zipwire	29	0.00
83	prairieFyre	29	0.00
84	Vozy	28	0.00
85	Clarity Connect	28	0.00
86	Cloudtalk	28	0.00
87	RingCentral RingCX	27	0.00
88	Zent.io	22	0.00
89	CallHub	22	0.00
90	Cisco Unified Intelligent Contact Management Enterprise	21	0.00
91	Scorebuddy	20	0.00
92	contactSPACE	19	0.00
93	ChaseData	19	0.00
94	Avaya Contact Center Control Manager	19	0.00
95	Shelf	18	0.00
96	Avaya Callback Assist	18	0.00
97	XenCALL	17	0.00
98	Zailab	16	0.00
99	CallTools	16	0.00
100	AireContact	14	0.00
101	Atos Unify OpenScape Voice	13	0.00
102	CrazyCall	12	0.00
103	Convoso	12	0.00
104	Connect First	10	0.00
105	Newfies-Dialer	10	0.00
106	Click2Coach	10	0.00
107	Branch Messenger	10	0.00
108	Avaya Contact Analyzer	10	0.00
109	CozTel	9	0.00
110	Dezide	9	0.00
111	AuguTech	8	0.00
112	Cisco Outbound Option	8	0.00
113	ProcedureFlow	7	0.00
114	T-Max Predictive Dialer	7	0.00
115	FluentStream	6	0.00
116	Ameyo	6	0.00
117	Pims Auto Dialer	6	0.00
118	Ottspott	5	0.00
119	Cross CRM	5	0.00
120	eSpace Contact Center	5	0.00
121	SpiceCSM	5	0.00
122	VHT Cloud	4	0.00
123	Callmaker	4	0.00
124	3CLogic	4	0.00
125	Autom8 Enterprise	4	0.00
126	PhoneCall	4	0.00
127	CallSquad	4	0.00
128	SolusOne	3	0.00
129	InGenius	3	0.00
130	Fenero	3	0.00
131	uContact	3	0.00
132	EducationFolder	3	0.00
133	CloudCall	2	0.00
134	OneContact CC	2	0.00
135	LiveOps	2	0.00
136	Cingo	2	0.00
137	Track My Leads	2	0.00
138	CallBlitzer	2	0.00
139	CallidusCloud CX	2	0.00
140	SalesExec	2	0.00
141	USAN	2	0.00
142	Nice SmartCenter	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Freshworks. Here, you can view a full list of Contact Center tools in the market.