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Contact Center

Q: How many companies use Contact Center software these days?

Around the world in 2026, over 1,015,452 companies are currently using one or more Contact Center software. Out of these, there are 1,024,313 companies using Contact Center tools that are originally from the United States.

Q: Which company has the most significant market share in the Contact Center software space?

The top few companies that have the most significant market share in the Contact Center space are Wix with 82.63% of market share, Zendesk with 8.46% of market share, Agile CRM with 1.86% of market share. Check for other Contact Center technologies market share here.

Q: What are the top industries that usually use Contact Center softwares?

The top industries that use Contact Center software are Marketing (9,153), Consulting (6,541), Project Management (5,973).

Gain market share and customer base information about the top Contact Center software. Check out our list of Contact Center Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

141

Technologies Tracked

2200010

Companies Tracked

Categories related to Contact Center

CRM Platforms

Sales Enablement

Sales Management

Live Chat

Customer Experience

Top 5 Contact Center technologies in 2026

Over 2200010 companies are using Contact Center tools. Wix with 82.63% market share (1817918 customers), Zendesk with 8.46% market share (186183 customers), Agile CRM with 1.86% market share (40934 customers).

Technology

Market Share (Est.)

Customers

Wix

82.63%

1817918

Zendesk

8.46%

186183

Agile CRM

1.86%

40934

Freshworks

1.68%

37045

Salesforce Service Cloud

0.56%

12416

Others

4.80%

105514

Contact Center Customers by Employee Size

The majority of Contact Center category falls in the company size of 0 - 9 employees (1391214 companies), 20 - 49 employees (337394 companies), 10 - 19 employees (132091 companies).

Employee Size

Contact Center Customers by Geography

Companies using Contact Center technology software are majorly from the United States with 1024313 (57.65%), United Kingdom with 206870 (11.64%), Canada with 103287 (5.81%) customers respectively.

Customers

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Contact Center Customers by Industry

Top industries that use Contact Center for Marketing (9153), Consulting (6541), Project Management (5973).

Customers

Market Share for Top Contact Center Technologies

Analyze the market share of popular Contact Center technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Wix	1817918	82.63
2	Zendesk	186183	8.46
3	Agile CRM	40934	1.86
4	Freshworks	37045	1.68
5	Salesforce Service Cloud	12416	0.56
6	Bitrix24	10006	0.45
7	Mitel	9531	0.43
8	Genesys	7282	0.33
9	LiveAgent	6894	0.31
10	Zoho Desk	6186	0.28
11	Wipro	5109	0.23
12	Genesys PureCloud	4877	0.22
13	Avaya Contact Center	4845	0.22
14	PICS	4836	0.22
15	Aircall	3757	0.17
16	Five9	3426	0.16
17	Verint	3379	0.15
18	NICE inContact	3052	0.14
19	LogMeIn Rescue	2502	0.11
20	Talkdesk	2101	0.10
21	Comm100 Live Chat	2065	0.09
22	Genesys Contact Center	1897	0.09
23	NewVoiceMedia	1400	0.06
24	Creatio	1287	0.06
25	Avaya CMS	1250	0.06
26	Cisco Finesse	1183	0.05
27	Oracle Service Cloud	1125	0.05
28	Vonage Business	1084	0.05
29	HappyFox	1038	0.05
30	Helpshift	1025	0.05
31	Genesys Outbound	1002	0.05
32	Genesys Inbound	948	0.04
33	Desk.com Chat	913	0.04
34	LiveOps	847	0.04
35	Toky	701	0.03
36	Mitel Contact Center Solutions	555	0.03
37	Gladly	549	0.02
38	Nextiva	516	0.02
39	VICIdial	437	0.02
40	Nortel Symposium	416	0.02
41	Twilio Contact Center	389	0.02
42	Dixa	374	0.02
43	Twilio Flex	355	0.02
44	Zoom Contact Center	342	0.02
45	Avaya Aura Call Center Elite	307	0.01
46	RingCentral RingCX	286	0.01
47	MiContact Center	275	0.01
48	Livevox	252	0.01
49	RingCentral Contact Center	240	0.01
50	Clarabridge	239	0.01
51	Genesys PureConnect	225	0.01
52	Vocalcom	224	0.01
53	ePowerCenter	210	0.01
54	Oracle TeleSales	210	0.01
55	Cisco Packaged Contact Center Enterprise	171	0.01
56	Vozy	165	0.01
57	Freshcaller	163	0.01
58	Alvaria	163	0.01
59	PlayVox	152	0.01
60	Bright Pattern	149	0.01
61	Netcall	144	0.01
62	CallFire	124	0.01
63	VanillaSoft	114	0.01
64	Cloudtalk	110	0.00
65	Regal	99	0.00
66	Wix Answers	95	0.00
67	Corizon	93	0.00
68	PhoneBurner	92	0.00
69	Oracle Teleservice	89	0.00
70	UJET	86	0.00
71	Manhattan Contact Center	85	0.00
72	Vivocha	84	0.00
73	Aloware	82	0.00
74	DialMyCalls	71	0.00
75	Sharpen	67	0.00
76	Xperience	64	0.00
77	Magnetic North	57	0.00
78	8x8 Virtual Office	57	0.00
79	Scorebuddy	52	0.00
80	Aspect Zipwire	47	0.00
81	XCALLY	46	0.00
82	Zingtree	43	0.00
83	Clarity Connect	42	0.00
84	InfoFlo	41	0.00
85	PanTerra	38	0.00
86	VCC Live	37	0.00
87	Avaya Callback Assist	37	0.00
88	FluentStream	35	0.00
89	CallHub	34	0.00
90	Aspect Via	34	0.00
91	Avaya Contact Center Control Manager	34	0.00
92	Convoso	33	0.00
93	prairieFyre	28	0.00
94	CallTools	27	0.00
95	XenCALL	25	0.00
96	Sitel	24	0.00
97	Shelf	20	0.00
98	Zent.io	20	0.00
99	uContact	20	0.00
100	Cisco Unified Intelligent Contact Management Enterprise	18	0.00
101	Avaya Contact Analyzer	17	0.00
102	ProcedureFlow	14	0.00
103	Atos Unify OpenScape Voice	12	0.00
104	Dezide	11	0.00
105	contactSPACE	11	0.00
106	Newfies-Dialer	10	0.00
107	SpiceCSM	10	0.00
108	ChaseData	10	0.00
109	Cisco Outbound Option	10	0.00
110	Click2Coach	9	0.00
111	Ytel Platform	9	0.00
112	T-Max Predictive Dialer	9	0.00
113	Connect First	8	0.00
114	CozTel	8	0.00
115	eSpace Contact Center	8	0.00
116	CrazyCall	7	0.00
117	Zailab	7	0.00
118	AireContact	7	0.00
119	Nice SmartCenter	7	0.00
120	Ameyo	6	0.00
121	VHT Cloud	5	0.00
122	Callmaker	5	0.00
123	Fenero	4	0.00
124	Pims Auto Dialer	4	0.00
125	SalesExec	4	0.00
126	Branch Messenger	4	0.00
127	Ottspott	3	0.00
128	OneContact CC	3	0.00
129	Cross CRM	3	0.00
130	3CLogic	3	0.00
131	Autom8 Enterprise	3	0.00
132	PhoneCall	3	0.00
133	CallSquad	3	0.00
134	inConcert Contact Center	3	0.00
135	InGenius	2	0.00
136	Cingo	2	0.00
137	CallBlitzer	2	0.00
138	CallidusCloud CX	2	0.00
139	EducationFolder	2	0.00
140	USAN	2	0.00
141	Smartz Solutions	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Contact Center software market leaders?

Top leaders in the category for Contact Center software are Wix, Zendesk, Agile CRM. Here, you can view a full list of Contact Center tools in the market.