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Gladly

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Gladly is a cloud-based customer service platform that helps agents to track client communication occurring on multiple channels through a single inte...Read more

Contact Center
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Market Share of Gladly

Current Customer(s)

381

Market Share (Est.)

0.02%

Ranking

#36

Top Competitors and Alternatives of Gladly

The top three of Gladly’s competitors in the Contact Center category are Wix with 79.21%, Zendesk with 10.44%, Agile CRM with 2.78% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix125506279.21%Gladly vs Wix
Zendesk16548210.44%Gladly vs Zendesk
Agile CRM441042.78%Gladly vs Agile CRM
Freshworks320982.03%Gladly vs Freshworks
Salesforce Service Cloud81600.51%Gladly vs Salesforce Service Cloud
Bitrix2480940.51%Gladly vs Bitrix24
Mitel73560.46%Gladly vs Mitel
LiveAgent66790.42%Gladly vs LiveAgent
Zoho Desk52070.33%Gladly vs Zoho Desk
Genesys45520.29%Gladly vs Genesys
Wipro36520.23%Gladly vs Wipro
PICS35930.23%Gladly vs PICS
Avaya Contact Center33020.21%Gladly vs Avaya Contact Center
NICE inContact28830.18%Gladly vs NICE inContact
Aircall27960.18%Gladly vs Aircall
Five927760.18%Gladly vs Five9
Genesys PureCloud27730.18%Gladly vs Genesys PureCloud
Verint26610.17%Gladly vs Verint
LogMeIn Rescue23150.15%Gladly vs LogMeIn Rescue
Comm100 Live Chat20990.13%Gladly vs Comm100 Live Chat
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Popular Comparisons

Top Competitors and Alternatives of Gladly

The top three of Gladly’s competitors in the Contact Center category are Wix with 79.21%, Zendesk with 10.44%, Agile CRM with 2.78% market share.

Gladly vs Wix

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Gladly vs Zendesk

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Gladly vs Agile CRM

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Gladly vs Freshworks

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Gladly vs Salesforce Service Cloud

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Gladly vs Bitrix24

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Gladly vs Mitel

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Gladly vs LiveAgent

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Customers of Gladly

Around the world in 2025, over 372 companies have started using Gladly as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Jetblue Airways Corporation10,000+Long Island CityNew YorkUnited States
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Funsicle10,000+BentonvilleArkansasUnited States
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Hot Topic5,000 - 9,999Rowland HeightsCaliforniaUnited States
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Birkenstock5,000 - 9,999NovatoCaliforniaUnited States
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Rothy's1,000 - 4,999San FranciscoCaliforniaUnited States
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Clubmonaco1,000 - 4,999HalifaxNova ScotiaCanada
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The New Yorker1,000 - 4,999New York CityNew YorkUnited States
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Lillian Vernon1,000 - 4,999Colorado SpringsColoradoUnited States
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T2 Tea1,000 - 4,999CollingwoodVictoriaAustralia
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Almacenes Vidri1,000 - 4,999San SalvadorSan SalvadorEl Salvador
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Gladly Customers by Products and Services

The top three products and services offering customers that use Gladly for Contact Center are Retail (13), Footwear (13), Accessories (12).

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Gladly Customers by Employee Size

The majority of Gladly's customers for the contact-center category fall in the company size of 20 - 49 employees (104 companies), 0 - 9 employees (88 companies), 100 - 249 employees (86 companies).

Employee Size

Gladly Customers by Geography

The top three geographies of Gladly for contact-center are the United States with 307(85.99%), Canada with 22(6.16%), United Kingdom with 8(2.24%) customers respectively.

Customers

Employees of Gladly

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Also see other Products/Services by Gladly in:

Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Gladly competitors?

Gladly’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Gladly competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Gladly and 40,000 other technologies on the internet. You can also compare Gladly and its feature with top competitors here : Gladly vs Wix Gladly vs Zendesk Gladly vs Agile CRM.

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What is Gladly customer distribution based on company size?

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What is Gladly market share in the contact-center?

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What are the top countries that use Gladly?

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What are the top industries that use Gladly?

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