Question 1

What are the different markets in which
        Genesys PureCloud and
        Gladly compete against each other?

Accepted Answer

Genesys PureCloud and
        Gladly compete against each other in
        the Contact Center, Auto Dialer, Communication, Customer Engagement, Customer Experience.

Question 2

How does the market share of
        Genesys PureCloud
        and Gladly compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys PureCloud has a
        0.18%
        market share in comparison to
        Gladly’s
        0.03%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        15th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Gladly holds the
        35th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        Gladly in the
        Contact Center segment?

Accepted Answer

Genesys PureCloud has
        2,842 customers and
        Gladly has
        433 customers in the
        Contact Center
        segment. Genesys PureCloud has
        2409 more customers than
        Gladly in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        Gladly has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, United Kingdom and Australia.
Gladly has more customers in United States, Canada and Australia.

Genesys PureCloud Vs Gladly : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and Gladly

Comparing the market share of Genesys PureCloud and Gladly

Compare Genesys PureCloud vs Gladly customers by geography

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