Categories where Zendesk and Genesys PureCloud compete
Zendesk
Comparing the customer bases of Zendesk and Genesys PureCloud, we can see that Zendesk has 164474 customer(s), while Genesys PureCloud has 3060 customer(s). In the Contact Center category, with 164474 customer(s) Zendesk stands at 2nd place by ranking, while Genesys PureCloud with 3060 customer(s), is at the 16th place.
Zendesk
2nd
164474 Customer
Genesys PureCloud
16th
3060 Customer
Zendesk has a 13.00% market share in the Contact Center category, while Genesys PureCloud has a 0.24% market share in the same space.
Comparing Zendesk and Genesys PureCloud customers based on their geographic location, we can see that Zendesk has more customers in United States, United Kingdom and Australia, while Genesys PureCloud has more customers in United States.
Zendesk
Genesys PureCloud
Gain actionable insights about the buying patterns of Zendesk vs Genesys PureCloud’s target audience.
Zendesk
New
771 Customer
Lost
1062 Customer
Genesys PureCloud
New
46 Customer
Lost
91 Customer
Find answers to the most often asked questions by users.
What are the different markets in which Zendesk and Genesys PureCloud compete against each other?
Zendesk and Genesys PureCloud compete against each other in the Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR), Auto Dialer.
How does the market share of Zendesk and Genesys PureCloud compare in the Contact Center market?
How many customers are acquired by Zendesk and Genesys PureCloud in the Contact Center segment?
What are the countries in which Zendesk and Genesys PureCloud has more customers?
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