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Zendesk

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Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappo...Read more

Contact Center
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Market Share of Zendesk

Current Customer(s)

165482

Market Share (Est.)

10.44%

Ranking

#2

Top Competitors and Alternatives of Zendesk

The top three of Zendesk’s competitors in the Contact Center category are Wix with 79.21%, Agile CRM with 2.78%, Freshworks with 2.03% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix125506279.21%Zendesk vs Wix
Agile CRM441042.78%Zendesk vs Agile CRM
Freshworks320982.03%Zendesk vs Freshworks
Salesforce Service Cloud81600.51%Zendesk vs Salesforce Service Cloud
Bitrix2480940.51%Zendesk vs Bitrix24
Mitel73560.46%Zendesk vs Mitel
LiveAgent66790.42%Zendesk vs LiveAgent
Zoho Desk52070.33%Zendesk vs Zoho Desk
Genesys45520.29%Zendesk vs Genesys
Wipro36520.23%Zendesk vs Wipro
PICS35930.23%Zendesk vs PICS
Avaya Contact Center33020.21%Zendesk vs Avaya Contact Center
NICE inContact28830.18%Zendesk vs NICE inContact
Aircall27960.18%Zendesk vs Aircall
Five927760.18%Zendesk vs Five9
Genesys PureCloud27730.18%Zendesk vs Genesys PureCloud
Verint26610.17%Zendesk vs Verint
LogMeIn Rescue23150.15%Zendesk vs LogMeIn Rescue
Comm100 Live Chat20990.13%Zendesk vs Comm100 Live Chat
Talkdesk12980.08%Zendesk vs Talkdesk
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Popular Comparisons

Top Competitors and Alternatives of Zendesk

The top three of Zendesk’s competitors in the Contact Center category are Wix with 79.21%, Agile CRM with 2.78%, Freshworks with 2.03% market share.

Zendesk vs Wix

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Zendesk vs Agile CRM

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Zendesk vs Freshworks

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Zendesk vs Salesforce Service Cloud

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Zendesk vs Bitrix24

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Zendesk vs Mitel

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Zendesk vs LiveAgent

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Zendesk vs Zoho Desk

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Customers of Zendesk

Around the world in 2025, over 162273 companies have started using Zendesk as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Insight10,000+ChandlerArizonaUnited States
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BizLink Group10,000+FremontCaliforniaUnited States
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Emtelco10,000+MedellinAntioquiaColombia
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Unilabs10,000+GeneveGenevaSwitzerland
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Research Reports World10,000+PuneMaharashtraIndia
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Bhip10,000+MelissaTexasUnited States
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Nuance Communications10,000+BurlingtonMassachusettsUnited States
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Pirelli10,000+MilanLombardyItaly
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Ontex10,000+AalstFlandersBelgium
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Nature Portfolio10,000+New York CityNew YorkUnited States
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Zendesk Customers by Products and Services

The top three products and services offering customers that use Zendesk for Contact Center are Marketing (1583), Technology (1374), Software (1235).

Customers

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Zendesk Customers by Employee Size

The majority of Zendesk's customers for the contact-center category fall in the company size of 0 - 9 employees (53385 companies), 20 - 49 employees (45161 companies), 100 - 249 employees (28407 companies).

Employee Size

Zendesk Customers by Geography

The top three geographies of Zendesk for contact-center are the United States with 68224(55.04%), United Kingdom with 13280(10.71%), Australia with 6249(5.04%) customers respectively.

Customers

Employees of Zendesk

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Also see other Products/Services by Zendesk in:

Interactive Voice Response (IVR)
Customer Experience
Knowledge Management
Contact Center
Instant Messaging And Chat

FAQ

Find answers to the most often asked questions by users.

Who are the top Zendesk competitors?

Zendesk’s Top competitors in the contact-center category are Wix, Agile CRM, Freshworks. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs Wix Zendesk vs Agile CRM Zendesk vs Freshworks.

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What is Zendesk customer distribution based on company size?

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What is Zendesk market share in the contact-center?

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What are the top countries that use Zendesk?

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What are the top industries that use Zendesk?

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