Zendesk
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappo...Read more
Market Share of Zendesk
Current Customer(s)
166487
Market Share (Est.)
13.13%
Ranking
#2
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Contact Center category are Wix with 73.95%, Freshworks with 2.66%, Agile CRM with 2.50% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 937753 | 73.95% | Zendesk vs Wix |
| Freshworks | 33684 | 2.66% | Zendesk vs Freshworks |
| Agile CRM | 31749 | 2.50% | Zendesk vs Agile CRM |
| Salesforce Service Cloud | 14100 | 1.11% | Zendesk vs Salesforce Service Cloud |
| Mitel | 8683 | 0.68% | Zendesk vs Mitel |
| LiveAgent | 7609 | 0.60% | Zendesk vs LiveAgent |
| Bitrix24 | 7021 | 0.55% | Zendesk vs Bitrix24 |
| Genesys | 5563 | 0.44% | Zendesk vs Genesys |
| Zoho Desk | 5243 | 0.41% | Zendesk vs Zoho Desk |
| Wipro | 4390 | 0.35% | Zendesk vs Wipro |
| Avaya Contact Center | 3961 | 0.31% | Zendesk vs Avaya Contact Center |
| NICE inContact | 3446 | 0.27% | Zendesk vs NICE inContact |
| PICS | 3195 | 0.25% | Zendesk vs PICS |
| Five9 | 3078 | 0.24% | Zendesk vs Five9 |
| Genesys PureCloud | 3021 | 0.24% | Zendesk vs Genesys PureCloud |
| LogMeIn Rescue | 2675 | 0.21% | Zendesk vs LogMeIn Rescue |
| Aircall | 2447 | 0.19% | Zendesk vs Aircall |
| Comm100 Live Chat | 2266 | 0.18% | Zendesk vs Comm100 Live Chat |
| Verint | 2219 | 0.17% | Zendesk vs Verint |
| Genesys Contact Center | 1414 | 0.11% | Zendesk vs Genesys Contact Center |
Popular Comparisons
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Contact Center category are Wix with 73.95%, Freshworks with 2.66%, Agile CRM with 2.50% market share.
Zendesk vs Wix
Zendesk vs Freshworks
Zendesk vs Agile CRM
Zendesk vs Salesforce Service Cloud
Zendesk vs Mitel
Zendesk vs LiveAgent
Zendesk vs Bitrix24
Zendesk vs Genesys
Customers of Zendesk
Around the world in 2024, over 166442 companies have started using Zendesk as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Krones | 10,000+ | Neutraubling | Bavaria | Germany |     |
| Centene Corporation | 10,000+ | St. Louis | Missouri | United States | |
| University Of California - San Diego | 10,000+ | La Jolla | California | United States | |
| Perrigo Company | 10,000+ | Dublin | Leinster | Ireland | |
| State Of Missouri | 10,000+ | Jefferson City | Missouri | United States | |
| Swarovski | 10,000+ | Wattens | Tyrol | Austria | |
| Performance Food Group Company | 10,000+ | Richmond | Virginia | United States | |
| Hennepin County | 10,000+ | Minneapolis | Minnesota | United States | |
| Cathay Pacific Airways | 10,000+ | Hong Kong | Hong Kong SAR | People's Republic of China | |
| Shanghai Media Group | 10,000+ | Shanghai | Shanghai | People's Republic of China | |
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Zendesk Customers by Products and Services
The top three products and services offering customers that use Zendesk for Contact Center are Marketing (1914), Technology (1600), E-Commerce (1427).
Customers
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Zendesk Customers by Employee Size
The majority of Zendesk's customers for the contact-center category fall in the company size of 0 - 9 employees (54237 companies), 20 - 49 employees (39469 companies), 10 - 19 employees (20506 companies).
Employee Size
Zendesk Customers by Geography
The top three geographies of Zendesk for contact-center are the United States with 68088(53.51%), United Kingdom with 14708(11.56%), Australia with 6202(4.87%) customers respectively.
Customers
Employees of Zendesk
Also see other Products/Services by Zendesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Zendesk competitors?
Zendesk’s Top competitors in the contact-center category are Wix, Freshworks, Agile CRM. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs Wix Zendesk vs Freshworks Zendesk vs Agile CRM.
What is Zendesk customer distribution based on company size?
What is Zendesk market share in the contact-center?
What are the top countries that use Zendesk?
What are the top industries that use Zendesk?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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