Zendesk
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappo...Read more
Market Share of Zendesk
Current Customer(s)
165482
Market Share (Est.)
10.44%
Ranking
#2
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Contact Center category are Wix with 79.21%, Agile CRM with 2.78%, Freshworks with 2.03% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 1255062 | 79.21% | Zendesk vs Wix |
| Agile CRM | 44104 | 2.78% | Zendesk vs Agile CRM |
| Freshworks | 32098 | 2.03% | Zendesk vs Freshworks |
| Salesforce Service Cloud | 8160 | 0.51% | Zendesk vs Salesforce Service Cloud |
| Bitrix24 | 8094 | 0.51% | Zendesk vs Bitrix24 |
| Mitel | 7356 | 0.46% | Zendesk vs Mitel |
| LiveAgent | 6679 | 0.42% | Zendesk vs LiveAgent |
| Zoho Desk | 5207 | 0.33% | Zendesk vs Zoho Desk |
| Genesys | 4552 | 0.29% | Zendesk vs Genesys |
| Wipro | 3652 | 0.23% | Zendesk vs Wipro |
| PICS | 3593 | 0.23% | Zendesk vs PICS |
| Avaya Contact Center | 3302 | 0.21% | Zendesk vs Avaya Contact Center |
| NICE inContact | 2883 | 0.18% | Zendesk vs NICE inContact |
| Aircall | 2796 | 0.18% | Zendesk vs Aircall |
| Five9 | 2776 | 0.18% | Zendesk vs Five9 |
| Genesys PureCloud | 2773 | 0.18% | Zendesk vs Genesys PureCloud |
| Verint | 2661 | 0.17% | Zendesk vs Verint |
| LogMeIn Rescue | 2315 | 0.15% | Zendesk vs LogMeIn Rescue |
| Comm100 Live Chat | 2099 | 0.13% | Zendesk vs Comm100 Live Chat |
| Talkdesk | 1298 | 0.08% | Zendesk vs Talkdesk |
Popular Comparisons
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Contact Center category are Wix with 79.21%, Agile CRM with 2.78%, Freshworks with 2.03% market share.
Zendesk vs Wix
Zendesk vs Agile CRM
Zendesk vs Freshworks
Zendesk vs Salesforce Service Cloud
Zendesk vs Bitrix24
Zendesk vs Mitel
Zendesk vs LiveAgent
Zendesk vs Zoho Desk
Customers of Zendesk
Around the world in 2025, over 162273 companies have started using Zendesk as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Insight | 10,000+ | Chandler | Arizona | United States |     |
| BizLink Group | 10,000+ | Fremont | California | United States | |
| Emtelco | 10,000+ | Medellin | Antioquia | Colombia | |
| Unilabs | 10,000+ | Geneve | Geneva | Switzerland | |
| Research Reports World | 10,000+ | Pune | Maharashtra | India | |
| Bhip | 10,000+ | Melissa | Texas | United States | |
| Nuance Communications | 10,000+ | Burlington | Massachusetts | United States | |
| Pirelli | 10,000+ | Milan | Lombardy | Italy | |
| Ontex | 10,000+ | Aalst | Flanders | Belgium | |
| Nature Portfolio | 10,000+ | New York City | New York | United States | |
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Zendesk Customers by Products and Services
The top three products and services offering customers that use Zendesk for Contact Center are Marketing (1583), Technology (1374), Software (1235).
Customers
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Zendesk Customers by Employee Size
The majority of Zendesk's customers for the contact-center category fall in the company size of 0 - 9 employees (53385 companies), 20 - 49 employees (45161 companies), 100 - 249 employees (28407 companies).
Employee Size
Zendesk Customers by Geography
The top three geographies of Zendesk for contact-center are the United States with 68224(55.04%), United Kingdom with 13280(10.71%), Australia with 6249(5.04%) customers respectively.
Customers
Employees of Zendesk
Also see other Products/Services by Zendesk in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Zendesk competitors?
Zendesk’s Top competitors in the contact-center category are Wix, Agile CRM, Freshworks. You can view a full list of Zendesk competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zendesk and 40,000 other technologies on the internet. You can also compare Zendesk and its feature with top competitors here : Zendesk vs Wix Zendesk vs Agile CRM Zendesk vs Freshworks.
What is Zendesk customer distribution based on company size?
What is Zendesk market share in the contact-center?
What are the top countries that use Zendesk?
What are the top industries that use Zendesk?
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