Technology Profile
Market Share
Top Competitors
Customers
Customers by Industry
Customers by Size
Customers by Geo
Employees
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Zendesk
Yes, I use this too
No, I don't use this
Zendesk is a cloud-based customer service software solution trusted by over 40,000 organizations worldwide. Companies such as Groupon, Box, and Zappos are using Zendesk to lower costs, raise producti...vity, and increase customer satisfaction. Loved by both customer service teams and their customers for its beautifully simple interface. Read more
Market Share of Zendesk
- Current Customer(s) The number of companies that currently use Zendesk
- 187618
- Websites Added The number of companies that have started using Zendesk in the past month.
1381- compared to last month
- Websites Dropped The number of companies that have stopped using Zendesk in the past month.
1539- compared to last month
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Contact Center category are Wix with 67.70%, Agile CRM with 2.80%, Freshworks with 2.76% market share.
Popular Comparisons
Top Competitors and Alternatives of Zendesk
The top three of Zendesk’s competitors in the Contact Center category are Wix with 67.70%, Agile CRM with 2.80%, Freshworks with 2.76% market share.
Customers of Zendesk
Around the world in 2023, over 121918 companies have started using Zendesk as Contact Center tool.
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Zendesk Customers by Industry
The three top industries that use Zendesk for Contact Center are Marketing (2426), Technology (2093), E-Commerce (1818).
Zendesk Customers by Employee Size
The majority of Zendesk’s customers for the contact-center category fall in the company size of 0 - 9 employees (62165 companies), 20 - 49 employees (46724 companies), 100 - 249 employees (20702 companies).
Zendesk Customers by Geography
The top three geographies of Zendesk for contact-center are the United States with 78445(41.81%), United Kingdom with 16780(8.94%), India with 7465(3.98%) customers respectively.
Employees of Zendesk
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FAQ
Find answers to the most often asked questions by users.
Who are the top Zendesk competitors?
Zendesk’s Top competitors in the contact-center category are Wix, Agile CRM, Freshworks. You can view a full list of Zendesk competitors . 6sense uses advanced data mining and AI algorithms to track customers and of Zendesk and 40,000 other technologies on the internet.You can also compare Zendesk and its feature with top competitors here : Zendesk vs Wix Zendesk vs Agile CRM Zendesk vs Freshworks .
What is Zendesk customer distribution based on company size?
The majority of Zendesk’s customers for the contact-center category fall in the company size of 0 - 9 employees (62165 companies), 20 - 49 employees (46724 companies), 100 - 249 employees (20702 companies). You can view a distribution chart of Zendesk customers by company size .
What is Zendesk market share in the contact-center?
Zendesk has market share of 16.02% in contact-center market. Zendesk competes with 142 competitor tools in contact-center category. The top alternatives for Zendesk contact-center tool are Wix with 67.70%, Agile CRM with 2.80%, Freshworks with 2.76% market share.
What are the top industries that use Zendesk?
Top industries that use Zendesk for contact-center are Marketing (2426), Technology (2093), E-Commerce (1818).
What are the top countries that use Zendesk?
Around the world in 2023, over 121918 companies have started using Zendesk as contact-center tool. Companies using Zendesk for contact-center are majorly from United States with 78445 customers. 41.81% of Zendesk customers are from the United States. Other top countries using Zendesk are United Kingdom and India with 16780(8.94%) and 7465(3.98%) customers respectively.
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