Question 1

What are the different markets in which
        Zendesk and
        Bitrix24 compete against each other?

Accepted Answer

Zendesk and
        Bitrix24 compete against each other in
        the Contact Center, Instant Messaging And Chat, Knowledge Management, Business Phone Systems, Communication.

Question 2

How does the market share of
        Zendesk
        and Bitrix24 compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        10.34%
        market share in comparison to
        Bitrix24’s
        0.53%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Bitrix24 holds the
        6th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Bitrix24 in the
        Contact Center segment?

Accepted Answer

Zendesk has
        163,257 customers and
        Bitrix24 has
        8,321 customers in the
        Contact Center
        segment. Zendesk has
        154936 more customers than
        Bitrix24 in this category.

Question 4

What are the countries in which
        Zendesk and
        Bitrix24 has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Bitrix24 has more customers in Brazil, United States and Ukraine.

Zendesk Vs Bitrix24 : In-Depth Comparison

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Comparing the customer bases of Zendesk and Bitrix24

Comparing the market share of Zendesk and Bitrix24

Compare Zendesk vs Bitrix24 customers by geography

Customer Movements for this month

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