Question 1

What are the different markets in which
        Freshworks and
        Bitrix24 compete against each other?

Accepted Answer

Freshworks and
        Bitrix24 compete against each other in
        the Contact Center, Knowledge Management, Project Collaboration, Business Phone Systems, Communication.

Question 2

How does the market share of
        Freshworks
        and Bitrix24 compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        2.17%
        market share in comparison to
        Bitrix24’s
        0.53%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Bitrix24 holds the
        6th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Bitrix24 in the
        Contact Center segment?

Accepted Answer

Freshworks has
        34,304 customers and
        Bitrix24 has
        8,353 customers in the
        Contact Center
        segment. Freshworks has
        25951 more customers than
        Bitrix24 in this category.

Question 4

What are the countries in which
        Freshworks and
        Bitrix24 has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Bitrix24 has more customers in Brazil, United States and Ukraine.

Freshworks Vs Bitrix24 : In-Depth Comparison

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Comparing the customer bases of Freshworks and Bitrix24

Comparing the market share of Freshworks and Bitrix24

Compare Freshworks vs Bitrix24 customers by geography

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