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Salesforce Service Cloud

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Salesforce is the Customer Success Platform. Their social and mobile cloud technologies including their flagship sales and CRM applications help comp...Read more

Contact Center
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Market Share of Salesforce Service Cloud

Current Customer(s)

8549

Market Share (Est.)

0.54%

Ranking

#5

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Contact Center category are Wix with 80.32%, Zendesk with 10.23%, Freshworks with 2.13% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix126843080.32%Salesforce Service Cloud vs Wix
Zendesk16160210.23%Salesforce Service Cloud vs Zendesk
Freshworks336782.13%Salesforce Service Cloud vs Freshworks
Agile CRM279651.77%Salesforce Service Cloud vs Agile CRM
Bitrix2483240.53%Salesforce Service Cloud vs Bitrix24
Mitel74520.47%Salesforce Service Cloud vs Mitel
LiveAgent65130.41%Salesforce Service Cloud vs LiveAgent
Zoho Desk51960.33%Salesforce Service Cloud vs Zoho Desk
Genesys43710.28%Salesforce Service Cloud vs Genesys
Wipro36610.23%Salesforce Service Cloud vs Wipro
PICS36360.23%Salesforce Service Cloud vs PICS
Avaya Contact Center33040.21%Salesforce Service Cloud vs Avaya Contact Center
NICE inContact28720.18%Salesforce Service Cloud vs NICE inContact
Genesys PureCloud27890.18%Salesforce Service Cloud vs Genesys PureCloud
Aircall27330.17%Salesforce Service Cloud vs Aircall
Five927030.17%Salesforce Service Cloud vs Five9
Verint25490.16%Salesforce Service Cloud vs Verint
LogMeIn Rescue24340.15%Salesforce Service Cloud vs LogMeIn Rescue
Comm100 Live Chat21250.13%Salesforce Service Cloud vs Comm100 Live Chat
Talkdesk12480.08%Salesforce Service Cloud vs Talkdesk
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Contact Center category are Wix with 80.32%, Zendesk with 10.23%, Freshworks with 2.13% market share.

Salesforce Service Cloud vs Wix

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Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Freshworks

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Salesforce Service Cloud vs Agile CRM

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Salesforce Service Cloud vs Bitrix24

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Salesforce Service Cloud vs Mitel

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Salesforce Service Cloud vs LiveAgent

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Salesforce Service Cloud vs Zoho Desk

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Customers of Salesforce Service Cloud

Around the world in 2025, over 8549 companies have started using Salesforce Service Cloud as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Victoria's Secret10,000+ReynoldsburgOhioUnited States
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Bank Of The Philippine Islands10,000+Makati CityMetro ManilaPhilippines
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GE Appliances10,000+LouisvilleKentuckyUnited States
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Unicharm Corp.10,000+TokyoTokyoJapan
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Vivint10,000+ProvoUtahUnited States
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Denver10,000+DenverColoradoUnited States
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Microsemi10,000+Aliso ViejoCaliforniaUnited States
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Ricoh10,000+TokyoTokyoJapan
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Hy-Vee10,000+West Des MoinesIowaUnited States
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University Of Alabama At Birmingham10,000+BirminghamAlabamaUnited States
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Contact Center are Salesforce (218), Crm (175), Digital Transformation (144).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the contact-center category fall in the company size of 1,000 - 4,999 employees (1315 companies), 100 - 249 employees (1295 companies), 20 - 49 employees (1136 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for contact-center are the United States with 4582(64.48%), United Kingdom with 610(8.58%), Canada with 366(5.15%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Support Services
Knowledge Management
Customer Experience
Contact Center
Customer Engagement

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Wix Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Freshworks.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the contact-center?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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