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Salesforce Service Cloud

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Salesforce is the Customer Success Platform. Their social and mobile cloud technologies including their flagship sales and CRM applications help comp...Read more

Contact Center
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Market Share of Salesforce Service Cloud

Current Customer(s)

8511

Market Share (Est.)

0.54%

Ranking

#5

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Contact Center category are Wix with 80.43%, Zendesk with 10.14%, Freshworks with 2.12% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix127021780.43%Salesforce Service Cloud vs Wix
Zendesk16009410.14%Salesforce Service Cloud vs Zendesk
Freshworks334772.12%Salesforce Service Cloud vs Freshworks
Agile CRM279531.77%Salesforce Service Cloud vs Agile CRM
Bitrix2483020.53%Salesforce Service Cloud vs Bitrix24
Mitel74440.47%Salesforce Service Cloud vs Mitel
LiveAgent62400.40%Salesforce Service Cloud vs LiveAgent
Zoho Desk51970.33%Salesforce Service Cloud vs Zoho Desk
Genesys43770.28%Salesforce Service Cloud vs Genesys
PICS36940.23%Salesforce Service Cloud vs PICS
Wipro36560.23%Salesforce Service Cloud vs Wipro
Avaya Contact Center33070.21%Salesforce Service Cloud vs Avaya Contact Center
NICE inContact28680.18%Salesforce Service Cloud vs NICE inContact
Five927930.18%Salesforce Service Cloud vs Five9
Aircall27880.18%Salesforce Service Cloud vs Aircall
Genesys PureCloud27760.18%Salesforce Service Cloud vs Genesys PureCloud
Verint26030.16%Salesforce Service Cloud vs Verint
LogMeIn Rescue24100.15%Salesforce Service Cloud vs LogMeIn Rescue
Comm100 Live Chat21810.14%Salesforce Service Cloud vs Comm100 Live Chat
Talkdesk12740.08%Salesforce Service Cloud vs Talkdesk
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Popular Comparisons

Top Competitors and Alternatives of Salesforce Service Cloud

The top three of Salesforce Service Cloud’s competitors in the Contact Center category are Wix with 80.43%, Zendesk with 10.14%, Freshworks with 2.12% market share.

Salesforce Service Cloud vs Wix

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Salesforce Service Cloud vs Zendesk

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Salesforce Service Cloud vs Freshworks

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Salesforce Service Cloud vs Agile CRM

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Salesforce Service Cloud vs Bitrix24

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Salesforce Service Cloud vs Mitel

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Salesforce Service Cloud vs LiveAgent

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Salesforce Service Cloud vs Zoho Desk

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Customers of Salesforce Service Cloud

Around the world in 2025, over 8511 companies have started using Salesforce Service Cloud as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Southern New Hampshire University10,000+ManchesterNew HampshireUnited States
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Asian Paints10,000+MumbaiMaharashtraIndia
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University Of California, Riverside10,000+RiversideCaliforniaUnited States
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GE Appliances10,000+LouisvilleKentuckyUnited States
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Chevron10,000+San RamonCaliforniaUnited States
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Yakult Honsha10,000+TokyoTokyoJapan
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Western Governors University10,000+Salt Lake CityUtahUnited States
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University Of Central Florida10,000+OrlandoFloridaUnited States
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The North Face10,000+AlamedaCaliforniaUnited States
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The Warehouse10,000+AucklandAucklandNew Zealand
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Salesforce Service Cloud Customers by Products and Services

The top three products and services offering customers that use Salesforce Service Cloud for Contact Center are Salesforce (222), Crm (177), Digital Transformation (146).

Customers

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Salesforce Service Cloud Customers by Employee Size

The majority of Salesforce Service Cloud's customers for the contact-center category fall in the company size of 1,000 - 4,999 employees (1396 companies), 100 - 249 employees (1306 companies), 20 - 49 employees (1118 companies).

Employee Size

Salesforce Service Cloud Customers by Geography

The top three geographies of Salesforce Service Cloud for contact-center are the United States with 4550(64.11%), United Kingdom with 616(8.68%), Canada with 366(5.16%) customers respectively.

Customers

Employees of Salesforce Service Cloud

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Also see other Products/Services by Salesforce Service Cloud in:

Customer Experience
Customer Support Services
Knowledge Management
Contact Center
Customer Engagement

FAQ

Find answers to the most often asked questions by users.

Who are the top Salesforce Service Cloud competitors?

Salesforce Service Cloud’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Salesforce Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Salesforce Service Cloud and 40,000 other technologies on the internet. You can also compare Salesforce Service Cloud and its feature with top competitors here : Salesforce Service Cloud vs Wix Salesforce Service Cloud vs Zendesk Salesforce Service Cloud vs Freshworks.

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What is Salesforce Service Cloud customer distribution based on company size?

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What is Salesforce Service Cloud market share in the contact-center?

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What are the top countries that use Salesforce Service Cloud?

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What are the top industries that use Salesforce Service Cloud?

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