Genesys
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well...Read more
Market Share of Genesys
Current Customer(s)
4552
Market Share (Est.)
0.29%
Ranking
#10
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Contact Center category are Wix with 79.21%, Zendesk with 10.44%, Agile CRM with 2.78% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 1255062 | 79.21% | Genesys vs Wix |
| Zendesk | 165482 | 10.44% | Genesys vs Zendesk |
| Agile CRM | 44104 | 2.78% | Genesys vs Agile CRM |
| Freshworks | 32098 | 2.03% | Genesys vs Freshworks |
| Salesforce Service Cloud | 8160 | 0.51% | Genesys vs Salesforce Service Cloud |
| Bitrix24 | 8094 | 0.51% | Genesys vs Bitrix24 |
| Mitel | 7356 | 0.46% | Genesys vs Mitel |
| LiveAgent | 6679 | 0.42% | Genesys vs LiveAgent |
| Zoho Desk | 5207 | 0.33% | Genesys vs Zoho Desk |
| Wipro | 3652 | 0.23% | Genesys vs Wipro |
| PICS | 3593 | 0.23% | Genesys vs PICS |
| Avaya Contact Center | 3302 | 0.21% | Genesys vs Avaya Contact Center |
| NICE inContact | 2883 | 0.18% | Genesys vs NICE inContact |
| Aircall | 2796 | 0.18% | Genesys vs Aircall |
| Five9 | 2776 | 0.18% | Genesys vs Five9 |
| Genesys PureCloud | 2773 | 0.18% | Genesys vs Genesys PureCloud |
| Verint | 2661 | 0.17% | Genesys vs Verint |
| LogMeIn Rescue | 2315 | 0.15% | Genesys vs LogMeIn Rescue |
| Comm100 Live Chat | 2099 | 0.13% | Genesys vs Comm100 Live Chat |
| Talkdesk | 1298 | 0.08% | Genesys vs Talkdesk |
Popular Comparisons
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Contact Center category are Wix with 79.21%, Zendesk with 10.44%, Agile CRM with 2.78% market share.
Genesys vs Wix
Genesys vs Zendesk
Genesys vs Agile CRM
Genesys vs Freshworks
Genesys vs Salesforce Service Cloud
Genesys vs Bitrix24
Genesys vs Mitel
Genesys vs LiveAgent
Customers of Genesys
Around the world in 2025, over 4437 companies have started using Genesys as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Teradata | 10,000+ | San Diego | California | United States |     |
| University Of Michigan | 10,000+ | Ann Arbor | Michigan | United States | |
| Genesis HealthCare | 10,000+ | Kennett Square | Pennsylvania | United States | |
| Amdocs | 10,000+ | Chesterfield | Missouri | United States | |
| New India Assurance | 10,000+ | Mumbai | Maharashtra | India | |
| Dialog Direct | 10,000+ | Highland Park | Michigan | United States | |
| Softtek | 10,000+ | Monterrey | Nuevo Leon | Mexico | |
| Sears | 10,000+ | Hoffman Estates | Illinois | United States | |
| Zain | 10,000+ | Kuwait City | Al Asimah | Kuwait | |
| FACULDADES CATOLICAS | 10,000+ | Rio de Janeiro | Rio de Janeiro | Brazil | |
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Genesys Customers by Products and Services
The top three products and services offering customers that use Genesys for Contact Center are Insurance (174), Cloud Services (137), Wealth Management (122).
Customers
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Genesys Customers by Employee Size
The majority of Genesys's customers for the contact-center category fall in the company size of 10,000+ employees (945 companies), 1,000 - 4,999 employees (822 companies), 100 - 249 employees (664 companies).
Employee Size
Genesys Customers by Geography
The top three geographies of Genesys for contact-center are the United States with 1925(56.09%), United Kingdom with 294(8.57%), Australia with 287(8.36%) customers respectively.
Customers
Employees of Genesys
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FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Wix Genesys vs Zendesk Genesys vs Agile CRM.
What is Genesys customer distribution based on company size?
What is Genesys market share in the contact-center?
What are the top countries that use Genesys?
What are the top industries that use Genesys?
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