Genesys
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well...Read more
Market Share of Genesys
Current Customer(s)
7939
Market Share (Est.)
0.39%
Ranking
#8
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Contact Center category are Wix with 81.34%, Zendesk with 8.69%, Agile CRM with 2.03% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 1665873 | 81.34% | Genesys vs Wix |
| Zendesk | 177977 | 8.69% | Genesys vs Zendesk |
| Agile CRM | 41670 | 2.03% | Genesys vs Agile CRM |
| Freshworks | 37148 | 1.81% | Genesys vs Freshworks |
| Salesforce Service Cloud | 12924 | 0.63% | Genesys vs Salesforce Service Cloud |
| Mitel | 11852 | 0.58% | Genesys vs Mitel |
| Bitrix24 | 9634 | 0.47% | Genesys vs Bitrix24 |
| LiveAgent | 7064 | 0.34% | Genesys vs LiveAgent |
| Wipro | 6251 | 0.31% | Genesys vs Wipro |
| Zoho Desk | 6208 | 0.30% | Genesys vs Zoho Desk |
| Avaya Contact Center | 6004 | 0.29% | Genesys vs Avaya Contact Center |
| PICS | 4357 | 0.21% | Genesys vs PICS |
| Aircall | 3744 | 0.18% | Genesys vs Aircall |
| Verint | 3742 | 0.18% | Genesys vs Verint |
| Genesys PureCloud | 3658 | 0.18% | Genesys vs Genesys PureCloud |
| Five9 | 3548 | 0.17% | Genesys vs Five9 |
| NICE inContact | 3056 | 0.15% | Genesys vs NICE inContact |
| LogMeIn Rescue | 2586 | 0.13% | Genesys vs LogMeIn Rescue |
| Comm100 Live Chat | 2088 | 0.10% | Genesys vs Comm100 Live Chat |
| Genesys Contact Center | 2036 | 0.10% | Genesys vs Genesys Contact Center |
Popular Comparisons
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Contact Center category are Wix with 81.34%, Zendesk with 8.69%, Agile CRM with 2.03% market share.
Genesys vs Wix
Genesys vs Zendesk
Genesys vs Agile CRM
Genesys vs Freshworks
Genesys vs Salesforce Service Cloud
Genesys vs Mitel
Genesys vs Bitrix24
Genesys vs LiveAgent
Customers of Genesys
Around the world in 2025, over 7927 companies have started using Genesys as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| BARMER | 10,000+ | Berlin | Berlin | Germany |     |
| Johnson Controls | 10,000+ | Cork | Munster | Ireland | |
| Oi | 10,000+ | Rio de Janeiro | Rio de Janeiro | Brazil | |
| Banco Falabella Chile | 10,000+ | Santiago | Santiago Metropolitan | Chile | |
| Huawei Technologies | 10,000+ | Shenzhen | Guangdong | People's Republic of China | |
| Beenleigh Police Station | 10,000+ | Beenleigh | Queensland | Australia | |
| GE | 10,000+ | Boston | Massachusetts | United States | |
| Grupo Carrefour Brasil | 10,000+ | Sao Paulo | Sao Paulo | Brazil | |
| Swisscom | 10,000+ | Bern | Bern | Switzerland | |
| Apex America | 10,000+ | Cordoba | Cordoba | Argentina | |
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Genesys Customers by Products and Services
The top three products and services offering customers that use Genesys for Contact Center are Insurance (298), Cloud Services (251), Wealth Management (210).
Customers
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Genesys Customers by Employee Size
The majority of Genesys's customers for the contact-center category fall in the company size of 1,000 - 4,999 employees (1619 companies), 10,000+ employees (1469 companies), 100 - 249 employees (1138 companies).
Employee Size
Genesys Customers by Geography
The top three geographies of Genesys for contact-center are the United States with 3221(53.84%), United Kingdom with 490(8.19%), Australia with 454(7.59%) customers respectively.
Customers
Employees of Genesys
Also see other Products/Services by Genesys in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Wix Genesys vs Zendesk Genesys vs Agile CRM.
What is Genesys customer distribution based on company size?
What is Genesys market share in the contact-center?
What are the top countries that use Genesys?
What are the top industries that use Genesys?
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