Genesys
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well...Read more
Market Share of Genesys
Current Customer(s)
4540
Market Share (Est.)
0.29%
Ranking
#10
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Contact Center category are Wix with 80.08%, Zendesk with 10.43%, Freshworks with 2.17% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 1264669 | 80.08% | Genesys vs Wix |
| Zendesk | 164707 | 10.43% | Genesys vs Zendesk |
| Freshworks | 34304 | 2.17% | Genesys vs Freshworks |
| Agile CRM | 27970 | 1.77% | Genesys vs Agile CRM |
| Salesforce Service Cloud | 9090 | 0.58% | Genesys vs Salesforce Service Cloud |
| Bitrix24 | 8353 | 0.53% | Genesys vs Bitrix24 |
| Mitel | 7371 | 0.47% | Genesys vs Mitel |
| LiveAgent | 6663 | 0.42% | Genesys vs LiveAgent |
| Zoho Desk | 5179 | 0.33% | Genesys vs Zoho Desk |
| Wipro | 3694 | 0.23% | Genesys vs Wipro |
| PICS | 3629 | 0.23% | Genesys vs PICS |
| Avaya Contact Center | 3343 | 0.21% | Genesys vs Avaya Contact Center |
| NICE inContact | 2926 | 0.19% | Genesys vs NICE inContact |
| Genesys PureCloud | 2842 | 0.18% | Genesys vs Genesys PureCloud |
| Five9 | 2734 | 0.17% | Genesys vs Five9 |
| Aircall | 2689 | 0.17% | Genesys vs Aircall |
| LogMeIn Rescue | 2469 | 0.16% | Genesys vs LogMeIn Rescue |
| Comm100 Live Chat | 2187 | 0.14% | Genesys vs Comm100 Live Chat |
| Verint | 1860 | 0.12% | Genesys vs Verint |
| Talkdesk | 1171 | 0.07% | Genesys vs Talkdesk |
Popular Comparisons
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Contact Center category are Wix with 80.08%, Zendesk with 10.43%, Freshworks with 2.17% market share.
Genesys vs Wix
Genesys vs Zendesk
Genesys vs Freshworks
Genesys vs Agile CRM
Genesys vs Salesforce Service Cloud
Genesys vs Bitrix24
Genesys vs Mitel
Genesys vs LiveAgent
Customers of Genesys
Around the world in 2025, over 4540 companies have started using Genesys as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| PCCW Ltd | 10,000+ | Hong Kong | Hong Kong SAR | People's Republic of China |     |
| PGNiG | 10,000+ | Warsaw | Mazovia | Poland | |
| Whirlpool | 10,000+ | Benton Harbor | Michigan | United States | |
| The Hartford | 10,000+ | Hartford | Connecticut | United States | |
| ACEA | 10,000+ | Rome | Latium | Italy | |
| Maytag | 10,000+ | Benton Harbor | Michigan | United States | |
| Allied Bank | 5,000 - 9,999 | Lahore | Punjab | Pakistan | |
| University Of Phoenix | 5,000 - 9,999 | Phoenix | Arizona | United States | |
| Bank Millennium | 5,000 - 9,999 | Warsaw | Mazovia | Poland | |
| Mycanal | 5,000 - 9,999 | Warsaw | Mazovia | Poland | |
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Genesys Customers by Products and Services
The top three products and services offering customers that use Genesys for Contact Center are Insurance (168), Cloud Services (148), Managed Services (124).
Customers
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Genesys Customers by Employee Size
The majority of Genesys's customers for the contact-center category fall in the company size of 10,000+ employees (860 companies), 1,000 - 4,999 employees (822 companies), 100 - 249 employees (541 companies).
Employee Size
Genesys Customers by Geography
The top three geographies of Genesys for contact-center are the United States with 2028(56.62%), United Kingdom with 310(8.65%), Australia with 303(8.46%) customers respectively.
Customers
Employees of Genesys
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FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Wix Genesys vs Zendesk Genesys vs Freshworks.
What is Genesys customer distribution based on company size?
What is Genesys market share in the contact-center?
What are the top countries that use Genesys?
What are the top industries that use Genesys?
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