Question 1

What are the different markets in which
        Agile CRM and
        Genesys compete against each other?

Accepted Answer

Agile CRM and
        Genesys compete against each other in
        the Communication, Contact Center, Analytics, Auto Dialer, Call Tracking.

Question 2

How does the market share of
        Agile CRM
        and Genesys compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Agile CRM has a
        1.77%
        market share in comparison to
        Genesys’s
        0.29%.
        Since it has a better market share coverage,
        Agile CRM holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Genesys holds the
        10th spot.

Question 3

How many customers are acquired by
        Agile CRM and
        Genesys in the
        Contact Center segment?

Accepted Answer

Agile CRM has
        27,970 customers and
        Genesys has
        4,540 customers in the
        Contact Center
        segment. Agile CRM has
        23430 more customers than
        Genesys in this category.

Question 4

What are the countries in which
        Agile CRM and
        Genesys has more customers?

Accepted Answer

Agile CRM has more customers in United States, United Kingdom and India.
Genesys has more customers in United States, United Kingdom and Australia.

Agile CRM Vs Genesys : In-Depth Comparison

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Comparing the customer bases of Agile CRM and Genesys

Comparing the market share of Agile CRM and Genesys

Compare Agile CRM vs Genesys customers by geography

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