Question 1

What are the different markets in which
        Agile CRM and
        Freshworks compete against each other?

Accepted Answer

Agile CRM and
        Freshworks compete against each other in
        the Contact Center, Project Collaboration, Analytics, Auto Dialer, Call Tracking.

Question 2

How does the market share of
        Agile CRM
        and Freshworks compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Agile CRM has a
        2.03%
        market share in comparison to
        Freshworks’s
        1.81%.
        Since it has a better market share coverage,
        Agile CRM holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Freshworks holds the
        4th spot.

Question 3

How many customers are acquired by
        Agile CRM and
        Freshworks in the
        Contact Center segment?

Accepted Answer

Agile CRM has
        41,670 customers and
        Freshworks has
        37,148 customers in the
        Contact Center
        segment. Agile CRM has
        4522 more customers than
        Freshworks in this category.

Question 4

What are the countries in which
        Agile CRM and
        Freshworks has more customers?

Accepted Answer

Agile CRM has more customers in United States, United Kingdom and India.
Freshworks has more customers in United States, United Kingdom and India.

Agile CRM Vs Freshworks : In-Depth Comparison

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Comparing the customer bases of Agile CRM and Freshworks

Comparing the market share of Agile CRM and Freshworks

Compare Agile CRM vs Freshworks customers by geography

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