Question 1

What are the different markets in which
        Zendesk and
        Genesys compete against each other?

Accepted Answer

Zendesk and
        Genesys compete against each other in
        the Contact Center, Customer Experience, Interactive Voice Response (IVR), Communication, Instant Messaging And Chat.

Question 2

How does the market share of
        Zendesk
        and Genesys compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        8.48%
        market share in comparison to
        Genesys’s
        0.53%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Genesys holds the
        7th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Genesys in the
        Contact Center segment?

Accepted Answer

Zendesk has
        180,414 customers and
        Genesys has
        11,246 customers in the
        Contact Center
        segment. Zendesk has
        169168 more customers than
        Genesys in this category.

Question 4

What are the countries in which
        Zendesk and
        Genesys has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Genesys has more customers in United States, United Kingdom and Australia.

Zendesk Vs Genesys : In-Depth Comparison

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Comparing the customer bases of Zendesk and Genesys

Comparing the market share of Zendesk and Genesys

Compare Zendesk vs Genesys customers by geography

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