NICE inContact
NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), ...Read more
Market Share of NICE inContact
Current Customer(s)
2926
Market Share (Est.)
0.19%
Ranking
#14
Top Competitors and Alternatives of NICE inContact
The top three of NICE inContact’s competitors in the Contact Center category are Wix with 80.08%, Zendesk with 10.43%, Freshworks with 2.17% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 1264669 | 80.08% | NICE inContact vs Wix |
| Zendesk | 164707 | 10.43% | NICE inContact vs Zendesk |
| Freshworks | 34304 | 2.17% | NICE inContact vs Freshworks |
| Agile CRM | 27970 | 1.77% | NICE inContact vs Agile CRM |
| Salesforce Service Cloud | 9090 | 0.58% | NICE inContact vs Salesforce Service Cloud |
| Bitrix24 | 8353 | 0.53% | NICE inContact vs Bitrix24 |
| Mitel | 7371 | 0.47% | NICE inContact vs Mitel |
| LiveAgent | 6663 | 0.42% | NICE inContact vs LiveAgent |
| Zoho Desk | 5179 | 0.33% | NICE inContact vs Zoho Desk |
| Genesys | 4540 | 0.29% | NICE inContact vs Genesys |
| Wipro | 3694 | 0.23% | NICE inContact vs Wipro |
| PICS | 3629 | 0.23% | NICE inContact vs PICS |
| Avaya Contact Center | 3343 | 0.21% | NICE inContact vs Avaya Contact Center |
| Genesys PureCloud | 2842 | 0.18% | NICE inContact vs Genesys PureCloud |
| Five9 | 2734 | 0.17% | NICE inContact vs Five9 |
| Aircall | 2689 | 0.17% | NICE inContact vs Aircall |
| LogMeIn Rescue | 2469 | 0.16% | NICE inContact vs LogMeIn Rescue |
| Comm100 Live Chat | 2187 | 0.14% | NICE inContact vs Comm100 Live Chat |
| Verint | 1860 | 0.12% | NICE inContact vs Verint |
| Talkdesk | 1171 | 0.07% | NICE inContact vs Talkdesk |
Popular Comparisons
Top Competitors and Alternatives of NICE inContact
The top three of NICE inContact’s competitors in the Contact Center category are Wix with 80.08%, Zendesk with 10.43%, Freshworks with 2.17% market share.
NICE inContact vs Wix
NICE inContact vs Zendesk
NICE inContact vs Freshworks
NICE inContact vs Agile CRM
NICE inContact vs Salesforce Service Cloud
NICE inContact vs Bitrix24
NICE inContact vs Mitel
NICE inContact vs LiveAgent
Customers of NICE inContact
Around the world in 2025, over 2926 companies have started using NICE inContact as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| US Army | 10,000+ | Arlington | Virginia | United States |     |
| Johns Hopkins University | 10,000+ | Baltimore | Maryland | United States | |
| Hartford HealthCare | 10,000+ | Hartford | Connecticut | United States | |
| TruGreen | 10,000+ | Memphis | Tennessee | United States | |
| University Of Southern California | 10,000+ | Los Angeles | California | United States | |
| Rate | 10,000+ | Chicago | Illinois | United States | |
| Hard Rock Cafe | 10,000+ | Davie | Florida | United States | |
| Banfield Pet Hospital | 10,000+ | Vancouver | Washington | United States | |
| Internal Revenue Service | 10,000+ | Washington, D.C. | Washington, D.C. | United States | |
| Optum | 10,000+ | Eden Prairie | Minnesota | United States | |
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NICE inContact Customers by Products and Services
The top three products and services offering customers that use NICE inContact for Contact Center are Managed Services (32), Consulting (28), Customer Service (27).
Customers
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NICE inContact Customers by Employee Size
The majority of NICE inContact's customers for the contact-center category fall in the company size of 0 - 9 employees (842 companies), 20 - 49 employees (435 companies), 100 - 249 employees (352 companies).
Employee Size
NICE inContact Customers by Geography
The top three geographies of NICE inContact for contact-center are the United States with 2624(91.36%), Canada with 75(2.61%), United Kingdom with 63(2.19%) customers respectively.
Customers
Employees of NICE inContact
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FAQ
Find answers to the most often asked questions by users.
Who are the top NICE inContact competitors?
NICE inContact’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of NICE inContact competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of NICE inContact and 40,000 other technologies on the internet. You can also compare NICE inContact and its feature with top competitors here : NICE inContact vs Wix NICE inContact vs Zendesk NICE inContact vs Freshworks.
What is NICE inContact customer distribution based on company size?
What is NICE inContact market share in the contact-center?
What are the top countries that use NICE inContact?
What are the top industries that use NICE inContact?
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