Question 1

What are the different markets in which
        Zoho Desk and
        NICE inContact compete against each other?

Accepted Answer

Zoho Desk and
        NICE inContact compete against each other in
        the Contact Center, Call Recording, Cloud Contact Center Software, Communication, Customer Engagement.

Question 2

How does the market share of
        Zoho Desk
        and NICE inContact compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zoho Desk has a
        0.33%
        market share in comparison to
        NICE inContact’s
        0.18%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        NICE inContact holds the
        14th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        NICE inContact in the
        Contact Center segment?

Accepted Answer

Zoho Desk has
        5,272 customers and
        NICE inContact has
        2,896 customers in the
        Contact Center
        segment. Zoho Desk has
        2376 more customers than
        NICE inContact in this category.

Question 4

What are the countries in which
        Zoho Desk and
        NICE inContact has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Australia.
NICE inContact has more customers in United States, Canada and United Kingdom.

Zoho Desk Vs NICE inContact : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and NICE inContact

Comparing the market share of Zoho Desk and NICE inContact

Compare Zoho Desk vs NICE inContact customers by geography

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