Question 1

What are the different markets in which
        Zendesk and
        Zoho Desk compete against each other?

Accepted Answer

Zendesk and
        Zoho Desk compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Knowledge Management, Customer Engagement.

Question 2

How does the market share of
        Zendesk
        and Zoho Desk compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        10.43%
        market share in comparison to
        Zoho Desk’s
        0.33%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Zoho Desk holds the
        9th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Zoho Desk in the
        Contact Center segment?

Accepted Answer

Zendesk has
        164,707 customers and
        Zoho Desk has
        5,179 customers in the
        Contact Center
        segment. Zendesk has
        159528 more customers than
        Zoho Desk in this category.

Question 4

What are the countries in which
        Zendesk and
        Zoho Desk has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Zoho Desk has more customers in United States, India and Australia.

Zendesk Vs Zoho Desk : In-Depth Comparison

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Comparing the customer bases of Zendesk and Zoho Desk

Comparing the market share of Zendesk and Zoho Desk

Compare Zendesk vs Zoho Desk customers by geography

Customer Movements for this month

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