Question 1

What are the different markets in which
        Zendesk and
        NICE inContact compete against each other?

Accepted Answer

Zendesk and
        NICE inContact compete against each other in
        the Contact Center, Interactive Voice Response (IVR), Call Recording, Cloud Contact Center Software, Communication.

Question 2

How does the market share of
        Zendesk
        and NICE inContact compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        10.43%
        market share in comparison to
        NICE inContact’s
        0.19%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        NICE inContact holds the
        14th spot.

Question 3

How many customers are acquired by
        Zendesk and
        NICE inContact in the
        Contact Center segment?

Accepted Answer

Zendesk has
        164,707 customers and
        NICE inContact has
        2,926 customers in the
        Contact Center
        segment. Zendesk has
        161781 more customers than
        NICE inContact in this category.

Question 4

What are the countries in which
        Zendesk and
        NICE inContact has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
NICE inContact has more customers in United States, Canada and United Kingdom.

Zendesk Vs NICE inContact : In-Depth Comparison

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Comparing the customer bases of Zendesk and NICE inContact

Comparing the market share of Zendesk and NICE inContact

Compare Zendesk vs NICE inContact customers by geography

Customer Movements for this month

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