Genesys PureCloud
Genesys PureCoud is a cloud contact centre and employee collaboration solution that's easy to use, quick to deploy, and built for rapid innovation.
Market Share of Genesys PureCloud
Current Customer(s)
2842
Market Share (Est.)
0.18%
Ranking
#15
Top Competitors and Alternatives of Genesys PureCloud
The top three of Genesys PureCloud’s competitors in the Contact Center category are Wix with 80.08%, Zendesk with 10.43%, Freshworks with 2.17% market share.
Popular Comparisons
Top Competitors and Alternatives of Genesys PureCloud
The top three of Genesys PureCloud’s competitors in the Contact Center category are Wix with 80.08%, Zendesk with 10.43%, Freshworks with 2.17% market share.
Genesys PureCloud vs Wix
Genesys PureCloud vs Zendesk
Genesys PureCloud vs Freshworks
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Customers of Genesys PureCloud
Around the world in 2025, over 2842 companies have started using Genesys PureCloud as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Qantas | 10,000+ | Mascot | New South Wales | Australia |     |
| Advocate Health Care | 10,000+ | Downers Grove | Illinois | United States | |
| PCCW Ltd | 10,000+ | Hong Kong | Hong Kong SAR | People's Republic of China | |
| Pep Boys | 10,000+ | Philadelphia | Pennsylvania | United States | |
| Woolworths Financial Services | 10,000+ | Cape Town | Western Cape | South Africa | |
| Computershare | 10,000+ | Abbotsford | Victoria | Australia | |
| Aurora Health Care | 10,000+ | Milwaukee | Wisconsin | United States | |
| BD | 10,000+ | New Providence | New Jersey | United States | |
| CBS | 10,000+ | New York City | New York | United States | |
| Mazda Motor Corporation | 10,000+ | Irvine | California | United States | |
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Genesys PureCloud Customers by Products and Services
The top three products and services offering customers that use Genesys PureCloud for Contact Center are Insurance (73), Financial Services (54), Cloud Services (50).
Customers
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Genesys PureCloud Customers by Employee Size
The majority of Genesys PureCloud's customers for the contact-center category fall in the company size of 100 - 249 employees (478 companies), 1,000 - 4,999 employees (383 companies), 20 - 49 employees (345 companies).
Employee Size
Genesys PureCloud Customers by Geography
The top three geographies of Genesys PureCloud for contact-center are the United States with 1207(51.41%), United Kingdom with 361(15.37%), Australia with 360(15.33%) customers respectively.
Customers
Employees of Genesys PureCloud
Also see other Products/Services by Genesys PureCloud in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys PureCloud competitors?
Genesys PureCloud’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Genesys PureCloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys PureCloud and 40,000 other technologies on the internet. You can also compare Genesys PureCloud and its feature with top competitors here : Genesys PureCloud vs Wix Genesys PureCloud vs Zendesk Genesys PureCloud vs Freshworks.
What is Genesys PureCloud customer distribution based on company size?
What is Genesys PureCloud market share in the contact-center?
What are the top countries that use Genesys PureCloud?
What are the top industries that use Genesys PureCloud?
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