Question 1

What are the different markets in which
        Agile CRM and
        Genesys PureCloud compete against each other?

Accepted Answer

Agile CRM and
        Genesys PureCloud compete against each other in
        the Auto Dialer, Communication, Contact Center, Analytics, Call Tracking.

Question 2

How does the market share of
        Agile CRM
        and Genesys PureCloud compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Agile CRM has a
        1.77%
        market share in comparison to
        Genesys PureCloud’s
        0.18%.
        Since it has a better market share coverage,
        Agile CRM holds the
        4th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Genesys PureCloud holds the
        15th spot.

Question 3

How many customers are acquired by
        Agile CRM and
        Genesys PureCloud in the
        Contact Center segment?

Accepted Answer

Agile CRM has
        27,970 customers and
        Genesys PureCloud has
        2,842 customers in the
        Contact Center
        segment. Agile CRM has
        25128 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        Agile CRM and
        Genesys PureCloud has more customers?

Accepted Answer

Agile CRM has more customers in United States, United Kingdom and India.
Genesys PureCloud has more customers in United States, United Kingdom and Australia.

Agile CRM Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of Agile CRM and Genesys PureCloud

Comparing the market share of Agile CRM and Genesys PureCloud

Compare Agile CRM vs Genesys PureCloud customers by geography

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