Question 1

What are the different markets in which
        Freshworks and
        Genesys PureCloud compete against each other?

Accepted Answer

Freshworks and
        Genesys PureCloud compete against each other in
        the Contact Center, Customer Experience, Auto Dialer, Communication, Customer Engagement.

Question 2

How does the market share of
        Freshworks
        and Genesys PureCloud compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        2.17%
        market share in comparison to
        Genesys PureCloud’s
        0.18%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Genesys PureCloud holds the
        15th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Genesys PureCloud in the
        Contact Center segment?

Accepted Answer

Freshworks has
        34,304 customers and
        Genesys PureCloud has
        2,842 customers in the
        Contact Center
        segment. Freshworks has
        31462 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        Freshworks and
        Genesys PureCloud has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Genesys PureCloud has more customers in United States, United Kingdom and Australia.

Freshworks Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of Freshworks and Genesys PureCloud

Comparing the market share of Freshworks and Genesys PureCloud

Compare Freshworks vs Genesys PureCloud customers by geography

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