Genesys Contact Center
Genesys Contact Center provides the best contact centre software to drive remarkable customer experiences for organisations of any size.
Market Share of Genesys Contact Center
Current Customer(s)
1116
Market Share (Est.)
0.07%
Ranking
#22
Top Competitors and Alternatives of Genesys Contact Center
The top three of Genesys Contact Center’s competitors in the Contact Center category are Wix with 80.08%, Zendesk with 10.43%, Freshworks with 2.17% market share.
Popular Comparisons
Top Competitors and Alternatives of Genesys Contact Center
The top three of Genesys Contact Center’s competitors in the Contact Center category are Wix with 80.08%, Zendesk with 10.43%, Freshworks with 2.17% market share.
Genesys Contact Center vs Wix
Genesys Contact Center vs Zendesk
Genesys Contact Center vs Freshworks
Genesys Contact Center vs Agile CRM
Genesys Contact Center vs Salesforce Service Cloud
Genesys Contact Center vs Bitrix24
Genesys Contact Center vs Mitel
Genesys Contact Center vs LiveAgent
Customers of Genesys Contact Center
Around the world in 2025, over 1116 companies have started using Genesys Contact Center as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Softtek | 10,000+ | Monterrey | Nuevo Leon | Mexico |     |
| Truist Financial Corporation | 10,000+ | Charlotte | North Carolina | United States | |
| Fiserv | 10,000+ | Brookfield | Wisconsin | United States | |
| Avaya | 10,000+ | Santa Clara | California | United States | |
| TietoEVRY | 10,000+ | Helsinki | Uusimaa | Finland | |
| Nuance Communications | 10,000+ | Burlington | Massachusetts | United States | |
| Axis Bank | 10,000+ | Mumbai | Maharashtra | India | |
| Pirelli | 10,000+ | Milan | Lombardy | Italy | |
| Deloitte | 10,000+ | London | England | United Kingdom | |
| U.S. Bank | 10,000+ | Minneapolis | Minnesota | United States | |
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Genesys Contact Center Customers by Products and Services
The top three products and services offering customers that use Genesys Contact Center for Contact Center are Cloud Services (63), Insurance (56), Managed Services (52).
Customers
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Genesys Contact Center Customers by Employee Size
The majority of Genesys Contact Center's customers for the contact-center category fall in the company size of 10,000+ employees (365 companies), 1,000 - 4,999 employees (193 companies), 5,000 - 9,999 employees (143 companies).
Employee Size
Genesys Contact Center Customers by Geography
The top three geographies of Genesys Contact Center for contact-center are the United States with 585(67.16%), Canada with 50(5.74%), India with 46(5.28%) customers respectively.
Customers
Employees of Genesys Contact Center
Also see other Products/Services by Genesys Contact Center in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys Contact Center competitors?
Genesys Contact Center’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Genesys Contact Center competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys Contact Center and 40,000 other technologies on the internet. You can also compare Genesys Contact Center and its feature with top competitors here : Genesys Contact Center vs Wix Genesys Contact Center vs Zendesk Genesys Contact Center vs Freshworks.
What is Genesys Contact Center customer distribution based on company size?
What is Genesys Contact Center market share in the contact-center?
What are the top countries that use Genesys Contact Center?
What are the top industries that use Genesys Contact Center?
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