Genesys Contact Center provides the best contact centre software to drive remarkable customer experiences for organisations of any size.
Current Customer(s)
Market Share (Est.)
Ranking
The top three of Genesys Contact Center’s competitors in the Contact Center category are Wix with 80.20%, Zendesk with 10.34%, Freshworks with 2.15% market share.
Popular Comparisons
The top three of Genesys Contact Center’s competitors in the Contact Center category are Wix with 80.20%, Zendesk with 10.34%, Freshworks with 2.15% market share.
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Genesys Contact Center vs Zendesk
Genesys Contact Center vs Freshworks
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Around the world in 2025, over 1067 companies have started using Genesys Contact Center as Contact Center tool.
Customers | Employee Range | City | Region | Country | Social Links |
---|---|---|---|---|---|
Vanguard | 10,000+ | Malvern | Pennsylvania | United States | |
AAA | 10,000+ | Heathrow | Florida | United States | |
SAP | 10,000+ | Walldorf | Baden-Wuerttemberg | Germany | |
United Overseas Bank | 10,000+ | Singapore | Central Singapore | Singapore | |
Atos | 10,000+ | Bezons | Ile-de-France | France | |
Australia Post | 10,000+ | Melbourne | Victoria | Australia | |
Falck | 10,000+ | Copenhagen | Capital Region | Denmark | |
Vodafone Idea Limited | 10,000+ | Mumbai | Maharashtra | India | |
Allergan | 10,000+ | Kyiv | Kyiv City | Ukraine | |
Bpost | 10,000+ | Brussels | Brussels Capital | Belgium |
The top three products and services offering customers that use Genesys Contact Center for Contact Center are Cloud Services (61), Insurance (54), Managed Services (51).
Customers
The majority of Genesys Contact Center's customers for the contact-center category fall in the company size of 10,000+ employees (359 companies), 1,000 - 4,999 employees (186 companies), 5,000 - 9,999 employees (134 companies).
Employee Size
The top three geographies of Genesys Contact Center for contact-center are the United States with 551(67.03%), United Kingdom with 45(5.47%), Canada with 43(5.23%) customers respectively.
Customers
Find answers to the most often asked questions by users.
Who are the top Genesys Contact Center competitors?
Genesys Contact Center’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Genesys Contact Center competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys Contact Center and 40,000 other technologies on the internet. You can also compare Genesys Contact Center and its feature with top competitors here : Genesys Contact Center vs Wix Genesys Contact Center vs Zendesk Genesys Contact Center vs Freshworks.
What is Genesys Contact Center customer distribution based on company size?
What is Genesys Contact Center market share in the contact-center?
What are the top countries that use Genesys Contact Center?
What are the top industries that use Genesys Contact Center?
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