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Genesys Contact Center

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Genesys Contact Center provides the best contact centre software to drive remarkable customer experiences for organisations of any size.

Contact Center
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Market Share of Genesys Contact Center

Current Customer(s)

1067

Market Share (Est.)

0.07%

Ranking

#22

Top Competitors and Alternatives of Genesys Contact Center

The top three of Genesys Contact Center’s competitors in the Contact Center category are Wix with 80.20%, Zendesk with 10.34%, Freshworks with 2.15% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix126672780.20%Genesys Contact Center vs Wix
Zendesk16325710.34%Genesys Contact Center vs Zendesk
Freshworks339582.15%Genesys Contact Center vs Freshworks
Agile CRM279511.77%Genesys Contact Center vs Agile CRM
Salesforce Service Cloud87670.56%Genesys Contact Center vs Salesforce Service Cloud
Bitrix2483210.53%Genesys Contact Center vs Bitrix24
Mitel74870.47%Genesys Contact Center vs Mitel
LiveAgent64640.41%Genesys Contact Center vs LiveAgent
Zoho Desk52720.33%Genesys Contact Center vs Zoho Desk
Genesys44090.28%Genesys Contact Center vs Genesys
Wipro36780.23%Genesys Contact Center vs Wipro
PICS35990.23%Genesys Contact Center vs PICS
Avaya Contact Center33270.21%Genesys Contact Center vs Avaya Contact Center
NICE inContact28960.18%Genesys Contact Center vs NICE inContact
Genesys PureCloud27940.18%Genesys Contact Center vs Genesys PureCloud
Five927150.17%Genesys Contact Center vs Five9
Aircall26940.17%Genesys Contact Center vs Aircall
LogMeIn Rescue24540.16%Genesys Contact Center vs LogMeIn Rescue
Verint23050.15%Genesys Contact Center vs Verint
Comm100 Live Chat21570.14%Genesys Contact Center vs Comm100 Live Chat
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Popular Comparisons

Top Competitors and Alternatives of Genesys Contact Center

The top three of Genesys Contact Center’s competitors in the Contact Center category are Wix with 80.20%, Zendesk with 10.34%, Freshworks with 2.15% market share.

Genesys Contact Center vs Wix

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Genesys Contact Center vs Zendesk

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Genesys Contact Center vs Freshworks

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Genesys Contact Center vs Agile CRM

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Genesys Contact Center vs Salesforce Service Cloud

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Genesys Contact Center vs Bitrix24

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Genesys Contact Center vs Mitel

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Genesys Contact Center vs LiveAgent

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Customers of Genesys Contact Center

Around the world in 2025, over 1067 companies have started using Genesys Contact Center as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Vanguard10,000+MalvernPennsylvaniaUnited States
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AAA10,000+HeathrowFloridaUnited States
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SAP10,000+WalldorfBaden-WuerttembergGermany
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United Overseas Bank10,000+SingaporeCentral SingaporeSingapore
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Atos10,000+BezonsIle-de-FranceFrance
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Australia Post10,000+MelbourneVictoriaAustralia
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Falck10,000+CopenhagenCapital RegionDenmark
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Vodafone Idea Limited10,000+MumbaiMaharashtraIndia
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Allergan10,000+KyivKyiv CityUkraine
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Bpost10,000+BrusselsBrussels CapitalBelgium
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Genesys Contact Center Customers by Products and Services

The top three products and services offering customers that use Genesys Contact Center for Contact Center are Cloud Services (61), Insurance (54), Managed Services (51).

Customers

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Genesys Contact Center Customers by Employee Size

The majority of Genesys Contact Center's customers for the contact-center category fall in the company size of 10,000+ employees (359 companies), 1,000 - 4,999 employees (186 companies), 5,000 - 9,999 employees (134 companies).

Employee Size

Genesys Contact Center Customers by Geography

The top three geographies of Genesys Contact Center for contact-center are the United States with 551(67.03%), United Kingdom with 45(5.47%), Canada with 43(5.23%) customers respectively.

Customers

Employees of Genesys Contact Center

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Also see other Products/Services by Genesys Contact Center in:

Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Genesys Contact Center competitors?

Genesys Contact Center’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Genesys Contact Center competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys Contact Center and 40,000 other technologies on the internet. You can also compare Genesys Contact Center and its feature with top competitors here : Genesys Contact Center vs Wix Genesys Contact Center vs Zendesk Genesys Contact Center vs Freshworks.

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What is Genesys Contact Center customer distribution based on company size?

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What is Genesys Contact Center market share in the contact-center?

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What are the top countries that use Genesys Contact Center?

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What are the top industries that use Genesys Contact Center?

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