Genesys Contact Center
Genesys Contact Center provides the best contact centre software to drive remarkable customer experiences for organisations of any size.
Market Share of Genesys Contact Center
Current Customer(s)
2036
Market Share (Est.)
0.10%
Ranking
#21
Top Competitors and Alternatives of Genesys Contact Center
The top three of Genesys Contact Center’s competitors in the Contact Center category are Wix with 81.34%, Zendesk with 8.69%, Agile CRM with 2.03% market share.
Popular Comparisons
Top Competitors and Alternatives of Genesys Contact Center
The top three of Genesys Contact Center’s competitors in the Contact Center category are Wix with 81.34%, Zendesk with 8.69%, Agile CRM with 2.03% market share.
Genesys Contact Center vs Wix
Genesys Contact Center vs Zendesk
Genesys Contact Center vs Agile CRM
Genesys Contact Center vs Freshworks
Genesys Contact Center vs Salesforce Service Cloud
Genesys Contact Center vs Mitel
Genesys Contact Center vs Bitrix24
Genesys Contact Center vs Genesys
Customers of Genesys Contact Center
Around the world in 2025, over 2032 companies have started using Genesys Contact Center as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| First Citizens Bank | 10,000+ | Raleigh | North Carolina | United States |     |
| Mphasis | 10,000+ | Bengaluru | Karnataka | India | |
| Southern California Edison | 10,000+ | Rosemead | California | United States | |
| B. Braun | 10,000+ | Melsungen | Hesse | Germany | |
| Sun Life | 10,000+ | Toronto | Ontario | Canada | |
| Cardinal Health | 10,000+ | Dublin | Ohio | United States | |
| Adobe | 10,000+ | San Jose | California | United States | |
| Travelers | 10,000+ | New York City | New York | United States | |
| T-Mobile | 10,000+ | Bellevue | Washington | United States | |
| K-Electric | 10,000+ | Karachi | Sindh | Pakistan | |
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Genesys Contact Center Customers by Products and Services
The top three products and services offering customers that use Genesys Contact Center for Contact Center are Cloud Services (117), Insurance (99), Wealth Management (92).
Customers
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Genesys Contact Center Customers by Employee Size
The majority of Genesys Contact Center's customers for the contact-center category fall in the company size of 10,000+ employees (628 companies), 1,000 - 4,999 employees (404 companies), 100 - 249 employees (252 companies).
Employee Size
Genesys Contact Center Customers by Geography
The top three geographies of Genesys Contact Center for contact-center are the United States with 966(64.83%), Canada with 83(5.57%), India with 77(5.17%) customers respectively.
Customers
Employees of Genesys Contact Center
Also see other Products/Services by Genesys Contact Center in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys Contact Center competitors?
Genesys Contact Center’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Genesys Contact Center competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys Contact Center and 40,000 other technologies on the internet. You can also compare Genesys Contact Center and its feature with top competitors here : Genesys Contact Center vs Wix Genesys Contact Center vs Zendesk Genesys Contact Center vs Agile CRM.
What is Genesys Contact Center customer distribution based on company size?
What is Genesys Contact Center market share in the contact-center?
What are the top countries that use Genesys Contact Center?
What are the top industries that use Genesys Contact Center?
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