Question 1

What are the different markets in which
        Verint and
        Genesys Contact Center compete against each other?

Accepted Answer

Verint and
        Genesys Contact Center compete against each other in
        the Contact Center, Market Research, Workforce Management.

Question 2

How does the market share of
        Verint
        and Genesys Contact Center compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Verint has a
        0.12%
        market share in comparison to
        Genesys Contact Center’s
        0.07%.
        Since it has a better market share coverage,
        Verint holds the
        20th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Genesys Contact Center holds the
        22nd spot.

Question 3

How many customers are acquired by
        Verint and
        Genesys Contact Center in the
        Contact Center segment?

Accepted Answer

Verint has
        1,860 customers and
        Genesys Contact Center has
        1,116 customers in the
        Contact Center
        segment. Verint has
        744 more customers than
        Genesys Contact Center in this category.

Question 4

What are the countries in which
        Verint and
        Genesys Contact Center has more customers?

Accepted Answer

Verint has more customers in United States, United Kingdom and India.
Genesys Contact Center has more customers in United States, Canada and India.

Verint Vs Genesys Contact Center : In-Depth Comparison

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Comparing the customer bases of Verint and Genesys Contact Center

Comparing the market share of Verint and Genesys Contact Center

Compare Verint vs Genesys Contact Center customers by geography

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