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Avaya Contact Center

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Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, w...Read more

Contact Center
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Market Share of Avaya Contact Center

Current Customer(s)

6146

Market Share (Est.)

0.38%

Ranking

#11

Top Competitors and Alternatives of Avaya Contact Center

The top three of Avaya Contact Center’s competitors in the Contact Center category are Wix with 76.83%, Zendesk with 10.67%, Agile CRM with 2.71% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix122912376.83%Avaya Contact Center vs Wix
Zendesk17063710.67%Avaya Contact Center vs Zendesk
Agile CRM434282.71%Avaya Contact Center vs Agile CRM
Freshworks355532.22%Avaya Contact Center vs Freshworks
Mitel123980.77%Avaya Contact Center vs Mitel
Salesforce Service Cloud117090.73%Avaya Contact Center vs Salesforce Service Cloud
Bitrix2485950.54%Avaya Contact Center vs Bitrix24
Genesys76490.48%Avaya Contact Center vs Genesys
LiveAgent69180.43%Avaya Contact Center vs LiveAgent
Wipro64910.41%Avaya Contact Center vs Wipro
Zoho Desk60450.38%Avaya Contact Center vs Zoho Desk
Verint37560.23%Avaya Contact Center vs Verint
Five937010.23%Avaya Contact Center vs Five9
PICS36180.23%Avaya Contact Center vs PICS
Genesys PureCloud36030.23%Avaya Contact Center vs Genesys PureCloud
Aircall33980.21%Avaya Contact Center vs Aircall
NICE inContact31710.20%Avaya Contact Center vs NICE inContact
LogMeIn Rescue25710.16%Avaya Contact Center vs LogMeIn Rescue
Comm100 Live Chat21030.13%Avaya Contact Center vs Comm100 Live Chat
Genesys Contact Center19020.12%Avaya Contact Center vs Genesys Contact Center
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Popular Comparisons

Top Competitors and Alternatives of Avaya Contact Center

The top three of Avaya Contact Center’s competitors in the Contact Center category are Wix with 76.83%, Zendesk with 10.67%, Agile CRM with 2.71% market share.

Avaya Contact Center vs Wix

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Avaya Contact Center vs Zendesk

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Avaya Contact Center vs Agile CRM

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Avaya Contact Center vs Freshworks

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Avaya Contact Center vs Mitel

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Avaya Contact Center vs Salesforce Service Cloud

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Avaya Contact Center vs Bitrix24

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Avaya Contact Center vs Genesys

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Customers of Avaya Contact Center

Around the world in 2025, over 6145 companies have started using Avaya Contact Center as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
DXC Technology10,000+AshburnVirginiaUnited States
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Grupo Financiero Banorte SAB de CV 10,000+MonterreyNuevo LeonMexico
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U.S. Department Of State10,000+Washington, D.C.Washington, D.C.United States
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Qualfon10,000+Highland ParkMichiganUnited States
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JPMorgan Chase10,000+New York CityNew YorkUnited States
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American Express10,000+New York CityNew YorkUnited States
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Arthur J. Gallagher10,000+ItascaIllinoisUnited States
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Nedbank10,000+JohannesburgGautengSouth Africa
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TPV10,000+ManausAmazonasBrazil
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Aflac10,000+ColumbusGeorgiaUnited States
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Avaya Contact Center Customers by Products and Services

The top three products and services offering customers that use Avaya Contact Center for Contact Center are Cloud Services (231), Managed Services (200), Unified Communications (148).

Customers

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Avaya Contact Center Customers by Employee Size

The majority of Avaya Contact Center's customers for the contact-center category fall in the company size of 10,000+ employees (1172 companies), 1,000 - 4,999 employees (1148 companies), 100 - 249 employees (1070 companies).

Employee Size

Avaya Contact Center Customers by Geography

The top three geographies of Avaya Contact Center for contact-center are the United States with 3028(63.73%), United Kingdom with 514(10.82%), Canada with 255(5.37%) customers respectively.

Customers

Employees of Avaya Contact Center

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Also see other Products/Services by Avaya Contact Center in:

Contact Center
Sales Enablement

FAQ

Find answers to the most often asked questions by users.

Who are the top Avaya Contact Center competitors?

Avaya Contact Center’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Avaya Contact Center competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Avaya Contact Center and 40,000 other technologies on the internet. You can also compare Avaya Contact Center and its feature with top competitors here : Avaya Contact Center vs Wix Avaya Contact Center vs Zendesk Avaya Contact Center vs Agile CRM.

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What is Avaya Contact Center customer distribution based on company size?

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What is Avaya Contact Center market share in the contact-center?

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What are the top countries that use Avaya Contact Center?

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What are the top industries that use Avaya Contact Center?

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