Question 1

Who are the top Avaya Contact Center competitors?

Accepted Answer

Avaya Contact Center’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Avaya Contact Center competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Avaya Contact Center and 40,000 other technologies on the internet. You can also compare Avaya Contact Center and its feature with top competitors here : Avaya Contact Center vs Wix Avaya Contact Center vs Zendesk Avaya Contact Center vs Agile CRM.

Question 2

What is Avaya Contact Center customer distribution based on
            company size?

Accepted Answer

The majority of Avaya Contact Center’s customers for the contact-center category fall in the company size of 10,000+ employees (1,172 companies). You can view a distribution chart of Avaya Contact Center customers by company size here.

Question 3

What is Avaya Contact Center market share in the
            contact-center?

Accepted Answer

Avaya Contact Center has market share of
            0.38%
            in contact-center market.
            Avaya Contact Center competes
            with 139 competitor tools in
            contact-center category. The top alternatives for
            Avaya Contact Center contact-center tool are
            Wix with
                76.83%, Zendesk with
                10.67%, Agile CRM with
                2.71% market share.

Question 4

What are the top countries that use Avaya Contact Center?

Accepted Answer

Around the world in 2025, over
          6,145 companies
          have started using Avaya Contact Center as
          contact-center tool. Companies using
          Avaya Contact Center for contact-center are majorly
          from United States with
          3,028 customers.
          63.73% of Avaya Contact Center
          customers are from the United States. Other top countries
          using Avaya Contact Center are
          United Kingdom and Canada with 514(10.82%) and 255(5.37%) customers respectively.

Question 5

What are the top industries that use Avaya Contact Center?

Accepted Answer

Top industries that use Avaya Contact Center for
            contact-center are Cloud Services (231), Managed Services (200), Unified Communications (148).

Technology	Domains	Market Share (Est.)	Versus page
Wix	1229123	76.83%	Avaya Contact Center vs Wix
Zendesk	170637	10.67%	Avaya Contact Center vs Zendesk
Agile CRM	43428	2.71%	Avaya Contact Center vs Agile CRM
Freshworks	35553	2.22%	Avaya Contact Center vs Freshworks
Mitel	12398	0.77%	Avaya Contact Center vs Mitel
Salesforce Service Cloud	11709	0.73%	Avaya Contact Center vs Salesforce Service Cloud
Bitrix24	8595	0.54%	Avaya Contact Center vs Bitrix24
Genesys	7649	0.48%	Avaya Contact Center vs Genesys
LiveAgent	6918	0.43%	Avaya Contact Center vs LiveAgent
Wipro	6491	0.41%	Avaya Contact Center vs Wipro
Zoho Desk	6045	0.38%	Avaya Contact Center vs Zoho Desk
Verint	3756	0.23%	Avaya Contact Center vs Verint
Five9	3701	0.23%	Avaya Contact Center vs Five9
PICS	3618	0.23%	Avaya Contact Center vs PICS
Genesys PureCloud	3603	0.23%	Avaya Contact Center vs Genesys PureCloud
Aircall	3398	0.21%	Avaya Contact Center vs Aircall
NICE inContact	3171	0.20%	Avaya Contact Center vs NICE inContact
LogMeIn Rescue	2571	0.16%	Avaya Contact Center vs LogMeIn Rescue
Comm100 Live Chat	2103	0.13%	Avaya Contact Center vs Comm100 Live Chat
Genesys Contact Center	1902	0.12%	Avaya Contact Center vs Genesys Contact Center

Customers	Employee Range	City	Region	Country
DXC Technology	10,000+	Ashburn	Virginia	United States
Grupo Financiero Banorte SAB de CV	10,000+	Monterrey	Nuevo Leon	Mexico
U.S. Department Of State	10,000+	Washington, D.C.	Washington, D.C.	United States
Qualfon	10,000+	Highland Park	Michigan	United States
JPMorgan Chase	10,000+	New York City	New York	United States
American Express	10,000+	New York City	New York	United States
Arthur J. Gallagher	10,000+	Itasca	Illinois	United States
Nedbank	10,000+	Johannesburg	Gauteng	South Africa
TPV	10,000+	Manaus	Amazonas	Brazil
Aflac	10,000+	Columbus	Georgia	United States

Avaya Contact Center

Market Share of Avaya Contact Center

6146

0.38%

#11

Top Competitors and Alternatives of Avaya Contact Center

Top Competitors and Alternatives of Avaya Contact Center

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Avaya Contact Center Customers by Products and Services

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Avaya Contact Center Customers by Employee Size

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