Question 1

What are the different markets in which
        Avaya Contact Center and
        Five9 compete against each other?

Accepted Answer

Avaya Contact Center and
        Five9 compete against each other in
        the Contact Center, Sales Enablement, Auto Dialer, Call Recording, Communication.

Question 2

How does the market share of
        Avaya Contact Center
        and Five9 compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Avaya Contact Center has a
        0.21%
        market share in comparison to
        Five9’s
        0.17%.
        Since it has a better market share coverage,
        Avaya Contact Center holds the
        13th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Five9 holds the
        16th spot.

Question 3

How many customers are acquired by
        Avaya Contact Center and
        Five9 in the
        Contact Center segment?

Accepted Answer

Avaya Contact Center has
        3,343 customers and
        Five9 has
        2,734 customers in the
        Contact Center
        segment. Avaya Contact Center has
        609 more customers than
        Five9 in this category.

Question 4

What are the countries in which
        Avaya Contact Center and
        Five9 has more customers?

Accepted Answer

Avaya Contact Center has more customers in United States, United Kingdom and Canada.
Five9 has more customers in United States, Canada and United Kingdom.

Avaya Contact Center Vs Five9 : In-Depth Comparison

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Comparing the customer bases of Avaya Contact Center and Five9

Comparing the market share of Avaya Contact Center and Five9

Compare Avaya Contact Center vs Five9 customers by geography

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