Question 1

What are the different markets in which
        PICS and
        Avaya Contact Center compete against each other?

Accepted Answer

PICS and
        Avaya Contact Center compete against each other in
        the Contact Center, Applications Suite, Sales Enablement.

Question 2

How does the market share of
        PICS
        and Avaya Contact Center compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        PICS has a
        0.23%
        market share in comparison to
        Avaya Contact Center’s
        0.21%.
        Since it has a better market share coverage,
        PICS holds the
        12th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Avaya Contact Center holds the
        13th spot.

Question 3

How many customers are acquired by
        PICS and
        Avaya Contact Center in the
        Contact Center segment?

Accepted Answer

PICS has
        3,629 customers and
        Avaya Contact Center has
        3,343 customers in the
        Contact Center
        segment. PICS has
        286 more customers than
        Avaya Contact Center in this category.

Question 4

What are the countries in which
        PICS and
        Avaya Contact Center has more customers?

Accepted Answer

PICS has more customers in South Africa, United States and United Kingdom.
Avaya Contact Center has more customers in United States, United Kingdom and Canada.

PICS Vs Avaya Contact Center : In-Depth Comparison

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Comparing the customer bases of PICS and Avaya Contact Center

Comparing the market share of PICS and Avaya Contact Center

Compare PICS vs Avaya Contact Center customers by geography

Customer Movements for this month

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