Question 1

What are the different markets in which
        Freshworks and
        PICS compete against each other?

Accepted Answer

Freshworks and
        PICS compete against each other in
        the Contact Center, Applications Suite, Customer Experience, Customer Support Services, Knowledge Management.

Question 2

How does the market share of
        Freshworks
        and PICS compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        1.94%
        market share in comparison to
        PICS’s
        0.22%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        PICS holds the
        16th spot.

Question 3

How many customers are acquired by
        Freshworks and
        PICS in the
        Contact Center segment?

Accepted Answer

Freshworks has
        41,343 customers and
        PICS has
        4,582 customers in the
        Contact Center
        segment. Freshworks has
        36761 more customers than
        PICS in this category.

Question 4

What are the countries in which
        Freshworks and
        PICS has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
PICS has more customers in South Africa, United States and United Kingdom.

Freshworks Vs PICS : In-Depth Comparison

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Comparing the customer bases of Freshworks and PICS

Comparing the market share of Freshworks and PICS

Compare Freshworks vs PICS customers by geography

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