Question 1

What are the different markets in which
        Genesys PureCloud and
        LiveAgent compete against each other?

Accepted Answer

Genesys PureCloud and
        LiveAgent compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Auto Dialer, Communication.

Question 2

How does the market share of
        Genesys PureCloud
        and LiveAgent compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys PureCloud has a
        0.53%
        market share in comparison to
        LiveAgent’s
        0.31%.
        Since it has a better market share coverage,
        Genesys PureCloud holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        LiveAgent holds the
        10th spot.

Question 3

How many customers are acquired by
        Genesys PureCloud and
        LiveAgent in the
        Contact Center segment?

Accepted Answer

Genesys PureCloud has
        10,983 customers and
        LiveAgent has
        6,465 customers in the
        Contact Center
        segment. Genesys PureCloud has
        4518 more customers than
        LiveAgent in this category.

Question 4

What are the countries in which
        Genesys PureCloud and
        LiveAgent has more customers?

Accepted Answer

Genesys PureCloud has more customers in United States, Australia and India.
LiveAgent has more customers in United States, United Kingdom and Canada.

Genesys PureCloud Vs LiveAgent : In-Depth Comparison

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Comparing the customer bases of Genesys PureCloud and LiveAgent

Comparing the market share of Genesys PureCloud and LiveAgent

Compare Genesys PureCloud vs LiveAgent customers by geography

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