Question 1

What are the different markets in which
        NICE inContact and
        Verint compete against each other?

Accepted Answer

NICE inContact and
        Verint compete against each other in
        the Contact Center, Call Recording, Cloud Contact Center Software, Communication, Help Desk And Ticketing.

Question 2

How does the market share of
        NICE inContact
        and Verint compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        NICE inContact has a
        0.19%
        market share in comparison to
        Verint’s
        0.12%.
        Since it has a better market share coverage,
        NICE inContact holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Verint holds the
        20th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        Verint in the
        Contact Center segment?

Accepted Answer

NICE inContact has
        2,926 customers and
        Verint has
        1,860 customers in the
        Contact Center
        segment. NICE inContact has
        1066 more customers than
        Verint in this category.

Question 4

What are the countries in which
        NICE inContact and
        Verint has more customers?

Accepted Answer

NICE inContact has more customers in United States, Canada and United Kingdom.
Verint has more customers in United States, United Kingdom and India.

NICE inContact Vs Verint : In-Depth Comparison

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Comparing the customer bases of NICE inContact and Verint

Comparing the market share of NICE inContact and Verint

Compare NICE inContact vs Verint customers by geography

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