Question 1

What are the different markets in which
        Zendesk and
        Genesys PureCloud compete against each other?

Accepted Answer

Zendesk and
        Genesys PureCloud compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR), Auto Dialer.

Question 2

How does the market share of
        Zendesk
        and Genesys PureCloud compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        8.63%
        market share in comparison to
        Genesys PureCloud’s
        0.18%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Genesys PureCloud holds the
        15th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Genesys PureCloud in the
        Contact Center segment?

Accepted Answer

Zendesk has
        174,689 customers and
        Genesys PureCloud has
        3,569 customers in the
        Contact Center
        segment. Zendesk has
        171120 more customers than
        Genesys PureCloud in this category.

Question 4

What are the countries in which
        Zendesk and
        Genesys PureCloud has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Brazil.
Genesys PureCloud has more customers in United States, Australia and United Kingdom.

Zendesk Vs Genesys PureCloud : In-Depth Comparison

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Comparing the customer bases of Zendesk and Genesys PureCloud

Comparing the market share of Zendesk and Genesys PureCloud

Compare Zendesk vs Genesys PureCloud customers by geography

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