Question 1

What are the different markets in which
        Zendesk and
        Aircall compete against each other?

Accepted Answer

Zendesk and
        Aircall compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Aircall compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        13.00%
        market share in comparison to
        Aircall’s
        0.20%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Aircall holds the
        19th spot.

Question 3

How many customers are acquired by
        Zendesk and
        Aircall in the
        Contact Center segment?

Accepted Answer

Zendesk has
        169,150 customers and
        Aircall has
        2,550 customers in the
        Contact Center
        segment. Zendesk has
        166600 more customers than
        Aircall in this category.

Question 4

What are the countries in which
        Zendesk and
        Aircall has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Aircall has more customers in United States, France and Germany.

Zendesk Vs Aircall : In-Depth Comparison

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Comparing the customer bases of Zendesk and Aircall

Comparing the market share of Zendesk and Aircall

Compare Zendesk vs Aircall customers by geography

Customer Movements for this month

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