Categories where Zendesk and Genesys compete
Zendesk
Comparing the customer bases of Zendesk and Genesys, we can see that Zendesk has 166487 customer(s), while Genesys has 5563 customer(s). In the Contact Center category, with 166487 customer(s) Zendesk stands at 2nd place by ranking, while Genesys with 5563 customer(s), is at the 9th place.
Zendesk
2nd
166487 Customer
Genesys
9th
5563 Customer
Zendesk has a 13.13% market share in the Contact Center category, while Genesys has a 0.44% market share in the same space.
Comparing Zendesk and Genesys customers based on their geographic location, we can see that Zendesk has more customers in United States, United Kingdom and Australia, while Genesys has more customers in United States.
Zendesk
Genesys
Gain actionable insights about the buying patterns of Zendesk vs Genesys’s target audience.
Zendesk
New
737 Customer
Lost
980 Customer
Genesys
New
24 Customer
Lost
32 Customer
Find answers to the most often asked questions by users.
What are the different markets in which Zendesk and Genesys compete against each other?
Zendesk and Genesys compete against each other in the Contact Center, Customer Experience, Interactive Voice Response (IVR), Communication, Instant Messaging And Chat.
How does the market share of Zendesk and Genesys compare in the Contact Center market?
How many customers are acquired by Zendesk and Genesys in the Contact Center segment?
What are the countries in which Zendesk and Genesys has more customers?
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