Question 1

What are the different markets in which
        Freshworks and
        Gladly compete against each other?

Accepted Answer

Freshworks and
        Gladly compete against each other in
        the Contact Center, Customer Experience, Customer Support Services, Knowledge Management, Project Collaboration.

Question 2

How does the market share of
        Freshworks
        and Gladly compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Freshworks has a
        2.17%
        market share in comparison to
        Gladly’s
        0.03%.
        Since it has a better market share coverage,
        Freshworks holds the
        3rd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Gladly holds the
        35th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Gladly in the
        Contact Center segment?

Accepted Answer

Freshworks has
        34,304 customers and
        Gladly has
        433 customers in the
        Contact Center
        segment. Freshworks has
        33871 more customers than
        Gladly in this category.

Question 4

What are the countries in which
        Freshworks and
        Gladly has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Gladly has more customers in United States, Canada and Australia.

Freshworks Vs Gladly : In-Depth Comparison

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Comparing the customer bases of Freshworks and Gladly

Comparing the market share of Freshworks and Gladly

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