Question 1

What are the different markets in which
        Bitrix24 and
        Gladly compete against each other?

Accepted Answer

Bitrix24 and
        Gladly compete against each other in
        the Contact Center, Business Phone Systems, Communication, Document Management, Employee Scheduling.

Question 2

How does the market share of
        Bitrix24
        and Gladly compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Bitrix24 has a
        0.45%
        market share in comparison to
        Gladly’s
        0.02%.
        Since it has a better market share coverage,
        Bitrix24 holds the
        6th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Gladly holds the
        37th spot.

Question 3

How many customers are acquired by
        Bitrix24 and
        Gladly in the
        Contact Center segment?

Accepted Answer

Bitrix24 has
        10,006 customers and
        Gladly has
        549 customers in the
        Contact Center
        segment. Bitrix24 has
        9457 more customers than
        Gladly in this category.

Question 4

What are the countries in which
        Bitrix24 and
        Gladly has more customers?

Accepted Answer

Bitrix24 has more customers in Brazil, United States and Kazakhstan.
Gladly has more customers in United States, Canada and United Kingdom.

Bitrix24 Vs Gladly : In-Depth Comparison

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Comparing the customer bases of Bitrix24 and Gladly

Comparing the market share of Bitrix24 and Gladly

Compare Bitrix24 vs Gladly customers by geography

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