Question 1

What are the different markets in which
        Avaya Contact Center and
        Gladly compete against each other?

Accepted Answer

Avaya Contact Center and
        Gladly compete against each other in
        the Contact Center, Sales Enablement.

Question 2

How does the market share of
        Avaya Contact Center
        and Gladly compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Avaya Contact Center has a
        0.21%
        market share in comparison to
        Gladly’s
        0.03%.
        Since it has a better market share coverage,
        Avaya Contact Center holds the
        13th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Gladly holds the
        35th spot.

Question 3

How many customers are acquired by
        Avaya Contact Center and
        Gladly in the
        Contact Center segment?

Accepted Answer

Avaya Contact Center has
        3,343 customers and
        Gladly has
        433 customers in the
        Contact Center
        segment. Avaya Contact Center has
        2910 more customers than
        Gladly in this category.

Question 4

What are the countries in which
        Avaya Contact Center and
        Gladly has more customers?

Accepted Answer

Avaya Contact Center has more customers in United States, United Kingdom and Canada.
Gladly has more customers in United States, Canada and Australia.

Avaya Contact Center Vs Gladly : In-Depth Comparison

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Comparing the customer bases of Avaya Contact Center and Gladly

Comparing the market share of Avaya Contact Center and Gladly

Compare Avaya Contact Center vs Gladly customers by geography

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