Question 1

What are the different markets in which
        NICE inContact and
        Gladly compete against each other?

Accepted Answer

NICE inContact and
        Gladly compete against each other in
        the Contact Center, Call Recording, Cloud Contact Center Software, Communication, Help Desk And Ticketing.

Question 2

How does the market share of
        NICE inContact
        and Gladly compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        NICE inContact has a
        0.19%
        market share in comparison to
        Gladly’s
        0.03%.
        Since it has a better market share coverage,
        NICE inContact holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Gladly holds the
        35th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        Gladly in the
        Contact Center segment?

Accepted Answer

NICE inContact has
        2,926 customers and
        Gladly has
        433 customers in the
        Contact Center
        segment. NICE inContact has
        2493 more customers than
        Gladly in this category.

Question 4

What are the countries in which
        NICE inContact and
        Gladly has more customers?

Accepted Answer

NICE inContact has more customers in United States, Canada and United Kingdom.
Gladly has more customers in United States, Canada and Australia.

NICE inContact Vs Gladly : In-Depth Comparison

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Comparing the customer bases of NICE inContact and Gladly

Comparing the market share of NICE inContact and Gladly

Compare NICE inContact vs Gladly customers by geography

Customer Movements for this month

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