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Oracle Service Cloud

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Oracle Service Cloud is an enterprise scale suite of customer service and contact centre software to improve the customer experience across all channe...Read more

Contact Center
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Market Share of Oracle Service Cloud

Current Customer(s)

678

Market Share (Est.)

0.04%

Ranking

#31

Top Competitors and Alternatives of Oracle Service Cloud

The top three of Oracle Service Cloud’s competitors in the Contact Center category are Wix with 80.20%, Zendesk with 10.34%, Freshworks with 2.15% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix126672780.20%Oracle Service Cloud vs Wix
Zendesk16325710.34%Oracle Service Cloud vs Zendesk
Freshworks339582.15%Oracle Service Cloud vs Freshworks
Agile CRM279511.77%Oracle Service Cloud vs Agile CRM
Salesforce Service Cloud87670.56%Oracle Service Cloud vs Salesforce Service Cloud
Bitrix2483210.53%Oracle Service Cloud vs Bitrix24
Mitel74870.47%Oracle Service Cloud vs Mitel
LiveAgent64640.41%Oracle Service Cloud vs LiveAgent
Zoho Desk52720.33%Oracle Service Cloud vs Zoho Desk
Genesys44090.28%Oracle Service Cloud vs Genesys
Wipro36780.23%Oracle Service Cloud vs Wipro
PICS35990.23%Oracle Service Cloud vs PICS
Avaya Contact Center33270.21%Oracle Service Cloud vs Avaya Contact Center
NICE inContact28960.18%Oracle Service Cloud vs NICE inContact
Genesys PureCloud27940.18%Oracle Service Cloud vs Genesys PureCloud
Five927150.17%Oracle Service Cloud vs Five9
Aircall26940.17%Oracle Service Cloud vs Aircall
LogMeIn Rescue24540.16%Oracle Service Cloud vs LogMeIn Rescue
Verint23050.15%Oracle Service Cloud vs Verint
Comm100 Live Chat21570.14%Oracle Service Cloud vs Comm100 Live Chat
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Popular Comparisons

Top Competitors and Alternatives of Oracle Service Cloud

The top three of Oracle Service Cloud’s competitors in the Contact Center category are Wix with 80.20%, Zendesk with 10.34%, Freshworks with 2.15% market share.

Oracle Service Cloud vs Wix

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Oracle Service Cloud vs Zendesk

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Oracle Service Cloud vs Freshworks

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Oracle Service Cloud vs Agile CRM

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Oracle Service Cloud vs Salesforce Service Cloud

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Oracle Service Cloud vs Bitrix24

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Oracle Service Cloud vs Mitel

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Oracle Service Cloud vs LiveAgent

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Customers of Oracle Service Cloud

Around the world in 2025, over 678 companies have started using Oracle Service Cloud as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Cognizant10,000+TeaneckNew JerseyUnited States
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Persistent10,000+PuneMaharashtraIndia
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Bed Bath & Beyond10,000+UnionNew JerseyUnited States
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Trimble10,000+SunnyvaleCaliforniaUnited States
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Nabors Industries10,000+HoustonTexasUnited States
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Poly10,000+Palo AltoCaliforniaUnited States
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Ventia10,000+North SydneyNew South WalesAustralia
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Deloitte10,000+LondonEnglandUnited Kingdom
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Alorica10,000+IrvineCaliforniaUnited States
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Citigroup Inc10,000+New York CityNew YorkUnited States
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Oracle Service Cloud Customers by Products and Services

The top three products and services offering customers that use Oracle Service Cloud for Contact Center are Cloud Services (38), Digital Transformation (34), Cybersecurity (23).

Customers

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Oracle Service Cloud Customers by Employee Size

The majority of Oracle Service Cloud's customers for the contact-center category fall in the company size of 10,000+ employees (208 companies), 1,000 - 4,999 employees (150 companies), 5,000 - 9,999 employees (110 companies).

Employee Size

Oracle Service Cloud Customers by Geography

The top three geographies of Oracle Service Cloud for contact-center are the United States with 372(65.03%), United Kingdom with 61(10.66%), Australia with 36(6.29%) customers respectively.

Customers

Employees of Oracle Service Cloud

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Also see other Products/Services by Oracle Service Cloud in:

Contact Center
Customer Experience
Communication
Sales Force Automation

FAQ

Find answers to the most often asked questions by users.

Who are the top Oracle Service Cloud competitors?

Oracle Service Cloud’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Oracle Service Cloud competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Oracle Service Cloud and 40,000 other technologies on the internet. You can also compare Oracle Service Cloud and its feature with top competitors here : Oracle Service Cloud vs Wix Oracle Service Cloud vs Zendesk Oracle Service Cloud vs Freshworks.

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What is Oracle Service Cloud customer distribution based on company size?

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What is Oracle Service Cloud market share in the contact-center?

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What are the top countries that use Oracle Service Cloud?

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What are the top industries that use Oracle Service Cloud?

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