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Avaya CMS

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Avaya Call Management System (CMS) is an integrated analysis and reporting solution that helps to keep in touch with virtually everything in the conta...Read more

Contact Center
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Market Share of Avaya CMS

Current Customer(s)

1064

Market Share (Est.)

0.08%

Ranking

#24

Top Competitors and Alternatives of Avaya CMS

The top three of Avaya CMS’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix93464072.12%Avaya CMS vs Wix
Zendesk16976213.10%Avaya CMS vs Zendesk
Freshworks345082.66%Avaya CMS vs Freshworks
Agile CRM319102.46%Avaya CMS vs Agile CRM
Bitrix24220001.70%Avaya CMS vs Bitrix24
Salesforce Service Cloud149711.16%Avaya CMS vs Salesforce Service Cloud
Mitel116300.90%Avaya CMS vs Mitel
LiveAgent76210.59%Avaya CMS vs LiveAgent
Genesys66910.52%Avaya CMS vs Genesys
Wipro58940.45%Avaya CMS vs Wipro
Zoho Desk53310.41%Avaya CMS vs Zoho Desk
Avaya Contact Center52820.41%Avaya CMS vs Avaya Contact Center
Five934010.26%Avaya CMS vs Five9
NICE inContact33910.26%Avaya CMS vs NICE inContact
PICS32030.25%Avaya CMS vs PICS
Genesys PureCloud30500.24%Avaya CMS vs Genesys PureCloud
LogMeIn Rescue27560.21%Avaya CMS vs LogMeIn Rescue
Verint26870.21%Avaya CMS vs Verint
Aircall25100.19%Avaya CMS vs Aircall
Comm100 Live Chat22520.17%Avaya CMS vs Comm100 Live Chat
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Popular Comparisons

Top Competitors and Alternatives of Avaya CMS

The top three of Avaya CMS’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.

Avaya CMS vs Wix

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Avaya CMS vs Zendesk

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Avaya CMS vs Freshworks

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Avaya CMS vs Agile CRM

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Avaya CMS vs Bitrix24

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Avaya CMS vs Salesforce Service Cloud

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Avaya CMS vs Mitel

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Avaya CMS vs LiveAgent

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Customers of Avaya CMS

Around the world in 2024, over 1064 companies have started using Avaya CMS as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Movate1,000 - 4,999ChennaiTamil NaduIndia
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General Dynamics Information Technology10,000+Falls ChurchVirginiaUnited States
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CommScope Holding Company, Inc.10,000+HickoryNorth CarolinaUnited States
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Dimension Data10,000+PleasantonCaliforniaUnited States
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International Business Machines Corporation (IBM)10,000+ArmonkNew YorkUnited States
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EXL10,000+New York CityNew YorkUnited States
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Walgreens10,000+DeerfieldIllinoisUnited States
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[24] 7.ai10,000+San JoseCaliforniaUnited States
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Standard Chartered Bank10,000+LondonEnglandUnited Kingdom
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Conduent Incorporated10,000+Florham ParkNew JerseyUnited States
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Avaya CMS Customers by Products and Services

The top three products and services offering customers that use Avaya CMS for Contact Center are Insurance (61), Cloud Services (49), Wealth Management (45).

Customers

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Avaya CMS Customers by Employee Size

The majority of Avaya CMS's customers for the contact-center category fall in the company size of 10,000+ employees (347 companies), 1,000 - 4,999 employees (291 companies), 5,000 - 9,999 employees (114 companies).

Employee Size

Avaya CMS Customers by Geography

The top three geographies of Avaya CMS for contact-center are the United States with 660(71.58%), United Kingdom with 73(7.92%), India with 61(6.62%) customers respectively.

Customers

Employees of Avaya CMS

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Also see other Products/Services by Avaya CMS in:

Contact Center
Cloud Business Telephony

FAQ

Find answers to the most often asked questions by users.

Who are the top Avaya CMS competitors?

Avaya CMS’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Avaya CMS competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Avaya CMS and 40,000 other technologies on the internet. You can also compare Avaya CMS and its feature with top competitors here : Avaya CMS vs Wix Avaya CMS vs Zendesk Avaya CMS vs Freshworks.

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What is Avaya CMS customer distribution based on company size?

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What is Avaya CMS market share in the contact-center?

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What are the top countries that use Avaya CMS?

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What are the top industries that use Avaya CMS?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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