Avaya Call Management System (CMS) is an integrated analysis and reporting solution that helps to keep in touch with virtually everything in the conta...Read more
Current Customer(s)
Market Share (Est.)
Ranking
The top three of Avaya CMS’s competitors in the Contact Center category are Wix with 80.20%, Zendesk with 10.34%, Freshworks with 2.15% market share.
Technology | Domains | Market Share (Est.) | Versus page |
---|---|---|---|
Wix | 1266727 | 80.20% | Avaya CMS vs Wix |
Zendesk | 163257 | 10.34% | Avaya CMS vs Zendesk |
Freshworks | 33958 | 2.15% | Avaya CMS vs Freshworks |
Agile CRM | 27951 | 1.77% | Avaya CMS vs Agile CRM |
Salesforce Service Cloud | 8767 | 0.56% | Avaya CMS vs Salesforce Service Cloud |
Bitrix24 | 8321 | 0.53% | Avaya CMS vs Bitrix24 |
Mitel | 7487 | 0.47% | Avaya CMS vs Mitel |
LiveAgent | 6464 | 0.41% | Avaya CMS vs LiveAgent |
Zoho Desk | 5272 | 0.33% | Avaya CMS vs Zoho Desk |
Genesys | 4409 | 0.28% | Avaya CMS vs Genesys |
Wipro | 3678 | 0.23% | Avaya CMS vs Wipro |
PICS | 3599 | 0.23% | Avaya CMS vs PICS |
Avaya Contact Center | 3327 | 0.21% | Avaya CMS vs Avaya Contact Center |
NICE inContact | 2896 | 0.18% | Avaya CMS vs NICE inContact |
Genesys PureCloud | 2794 | 0.18% | Avaya CMS vs Genesys PureCloud |
Five9 | 2715 | 0.17% | Avaya CMS vs Five9 |
Aircall | 2694 | 0.17% | Avaya CMS vs Aircall |
LogMeIn Rescue | 2454 | 0.16% | Avaya CMS vs LogMeIn Rescue |
Verint | 2305 | 0.15% | Avaya CMS vs Verint |
Comm100 Live Chat | 2157 | 0.14% | Avaya CMS vs Comm100 Live Chat |
Popular Comparisons
The top three of Avaya CMS’s competitors in the Contact Center category are Wix with 80.20%, Zendesk with 10.34%, Freshworks with 2.15% market share.
Avaya CMS vs Wix
Avaya CMS vs Zendesk
Avaya CMS vs Freshworks
Avaya CMS vs Agile CRM
Avaya CMS vs Salesforce Service Cloud
Avaya CMS vs Bitrix24
Avaya CMS vs Mitel
Avaya CMS vs LiveAgent
Around the world in 2025, over 890 companies have started using Avaya CMS as Contact Center tool.
Customers | Employee Range | City | Region | Country | Social Links |
---|---|---|---|---|---|
Sage | 10,000+ | Newcastle upon Tyne | England | United Kingdom | |
ING Groep NV | 10,000+ | Amsterdam | North Holland | Netherlands | |
Aegon | 10,000+ | The Hague | South Holland | Netherlands | |
Cognizant | 10,000+ | Teaneck | New Jersey | United States | |
Four Seasons Hotels | 10,000+ | Los Angeles | California | United States | |
United States Coast Guard | 10,000+ | Washington, D.C. | Washington, D.C. | United States | |
Manpower | 10,000+ | Milwaukee | Wisconsin | United States | |
Telecom Argentina SA | 10,000+ | Buenos Aires | Buenos Aires F.D. | Argentina | |
Stanford University | 10,000+ | Stanford | California | United States | |
Xerox | 10,000+ | Norwalk | Connecticut | United States |
The top three products and services offering customers that use Avaya CMS for Contact Center are Insurance (51), Cloud Services (43), Wealth Management (37).
Customers
The majority of Avaya CMS's customers for the contact-center category fall in the company size of 10,000+ employees (330 companies), 1,000 - 4,999 employees (175 companies), 5,000 - 9,999 employees (153 companies).
Employee Size
The top three geographies of Avaya CMS for contact-center are the United States with 538(71.16%), United Kingdom with 70(9.26%), India with 46(6.08%) customers respectively.
Customers
Find answers to the most often asked questions by users.
Who are the top Avaya CMS competitors?
Avaya CMS’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Avaya CMS competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Avaya CMS and 40,000 other technologies on the internet. You can also compare Avaya CMS and its feature with top competitors here : Avaya CMS vs Wix Avaya CMS vs Zendesk Avaya CMS vs Freshworks.
What is Avaya CMS customer distribution based on company size?
What is Avaya CMS market share in the contact-center?
What are the top countries that use Avaya CMS?
What are the top industries that use Avaya CMS?
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