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Avaya CMS

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Avaya Call Management System (CMS) is an integrated analysis and reporting solution that helps to keep in touch with virtually everything in the conta...Read more

Contact Center
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Market Share of Avaya CMS

Current Customer(s)

890

Market Share (Est.)

0.06%

Ranking

#26

Top Competitors and Alternatives of Avaya CMS

The top three of Avaya CMS’s competitors in the Contact Center category are Wix with 80.20%, Zendesk with 10.34%, Freshworks with 2.15% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix126672780.20%Avaya CMS vs Wix
Zendesk16325710.34%Avaya CMS vs Zendesk
Freshworks339582.15%Avaya CMS vs Freshworks
Agile CRM279511.77%Avaya CMS vs Agile CRM
Salesforce Service Cloud87670.56%Avaya CMS vs Salesforce Service Cloud
Bitrix2483210.53%Avaya CMS vs Bitrix24
Mitel74870.47%Avaya CMS vs Mitel
LiveAgent64640.41%Avaya CMS vs LiveAgent
Zoho Desk52720.33%Avaya CMS vs Zoho Desk
Genesys44090.28%Avaya CMS vs Genesys
Wipro36780.23%Avaya CMS vs Wipro
PICS35990.23%Avaya CMS vs PICS
Avaya Contact Center33270.21%Avaya CMS vs Avaya Contact Center
NICE inContact28960.18%Avaya CMS vs NICE inContact
Genesys PureCloud27940.18%Avaya CMS vs Genesys PureCloud
Five927150.17%Avaya CMS vs Five9
Aircall26940.17%Avaya CMS vs Aircall
LogMeIn Rescue24540.16%Avaya CMS vs LogMeIn Rescue
Verint23050.15%Avaya CMS vs Verint
Comm100 Live Chat21570.14%Avaya CMS vs Comm100 Live Chat
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Popular Comparisons

Top Competitors and Alternatives of Avaya CMS

The top three of Avaya CMS’s competitors in the Contact Center category are Wix with 80.20%, Zendesk with 10.34%, Freshworks with 2.15% market share.

Avaya CMS vs Wix

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Avaya CMS vs Zendesk

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Avaya CMS vs Freshworks

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Avaya CMS vs Agile CRM

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Avaya CMS vs Salesforce Service Cloud

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Avaya CMS vs Bitrix24

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Avaya CMS vs Mitel

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Avaya CMS vs LiveAgent

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Customers of Avaya CMS

Around the world in 2025, over 890 companies have started using Avaya CMS as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Sage10,000+Newcastle upon TyneEnglandUnited Kingdom
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ING Groep NV10,000+AmsterdamNorth HollandNetherlands
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Aegon10,000+The HagueSouth HollandNetherlands
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Cognizant10,000+TeaneckNew JerseyUnited States
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Four Seasons Hotels10,000+Los AngelesCaliforniaUnited States
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United States Coast Guard10,000+Washington, D.C.Washington, D.C.United States
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Manpower10,000+MilwaukeeWisconsinUnited States
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Telecom Argentina SA10,000+Buenos AiresBuenos Aires F.D.Argentina
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Stanford University10,000+StanfordCaliforniaUnited States
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Xerox10,000+NorwalkConnecticutUnited States
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Avaya CMS Customers by Products and Services

The top three products and services offering customers that use Avaya CMS for Contact Center are Insurance (51), Cloud Services (43), Wealth Management (37).

Customers

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Avaya CMS Customers by Employee Size

The majority of Avaya CMS's customers for the contact-center category fall in the company size of 10,000+ employees (330 companies), 1,000 - 4,999 employees (175 companies), 5,000 - 9,999 employees (153 companies).

Employee Size

Avaya CMS Customers by Geography

The top three geographies of Avaya CMS for contact-center are the United States with 538(71.16%), United Kingdom with 70(9.26%), India with 46(6.08%) customers respectively.

Customers

Employees of Avaya CMS

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Also see other Products/Services by Avaya CMS in:

Contact Center
Cloud Business Telephony

FAQ

Find answers to the most often asked questions by users.

Who are the top Avaya CMS competitors?

Avaya CMS’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Avaya CMS competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Avaya CMS and 40,000 other technologies on the internet. You can also compare Avaya CMS and its feature with top competitors here : Avaya CMS vs Wix Avaya CMS vs Zendesk Avaya CMS vs Freshworks.

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What is Avaya CMS customer distribution based on company size?

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What is Avaya CMS market share in the contact-center?

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What are the top countries that use Avaya CMS?

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What are the top industries that use Avaya CMS?

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