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Zoom Contact Center

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Zoom Contact Center is an omnichannel contact center that helps businesses deliver prompt, accurate, and highly personalized customer experiences that...Read more

Contact Center
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Market Share of Zoom Contact Center

Current Customer(s)

372

Market Share (Est.)

0.02%

Ranking

#43

Top Competitors and Alternatives of Zoom Contact Center

The top three of Zoom Contact Center’s competitors in the Contact Center category are Wix with 81.34%, Zendesk with 8.69%, Agile CRM with 2.03% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix166587381.34%Zoom Contact Center vs Wix
Zendesk1779778.69%Zoom Contact Center vs Zendesk
Agile CRM416702.03%Zoom Contact Center vs Agile CRM
Freshworks371481.81%Zoom Contact Center vs Freshworks
Salesforce Service Cloud129240.63%Zoom Contact Center vs Salesforce Service Cloud
Mitel118520.58%Zoom Contact Center vs Mitel
Bitrix2496340.47%Zoom Contact Center vs Bitrix24
Genesys79390.39%Zoom Contact Center vs Genesys
LiveAgent70640.34%Zoom Contact Center vs LiveAgent
Wipro62510.31%Zoom Contact Center vs Wipro
Zoho Desk62080.30%Zoom Contact Center vs Zoho Desk
Avaya Contact Center60040.29%Zoom Contact Center vs Avaya Contact Center
PICS43570.21%Zoom Contact Center vs PICS
Aircall37440.18%Zoom Contact Center vs Aircall
Verint37420.18%Zoom Contact Center vs Verint
Genesys PureCloud36580.18%Zoom Contact Center vs Genesys PureCloud
Five935480.17%Zoom Contact Center vs Five9
NICE inContact30560.15%Zoom Contact Center vs NICE inContact
LogMeIn Rescue25860.13%Zoom Contact Center vs LogMeIn Rescue
Comm100 Live Chat20880.10%Zoom Contact Center vs Comm100 Live Chat
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Popular Comparisons

Top Competitors and Alternatives of Zoom Contact Center

The top three of Zoom Contact Center’s competitors in the Contact Center category are Wix with 81.34%, Zendesk with 8.69%, Agile CRM with 2.03% market share.

Zoom Contact Center vs Wix

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Zoom Contact Center vs Zendesk

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Zoom Contact Center vs Agile CRM

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Zoom Contact Center vs Freshworks

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Zoom Contact Center vs Salesforce Service Cloud

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Zoom Contact Center vs Mitel

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Zoom Contact Center vs Bitrix24

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Zoom Contact Center vs Genesys

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Customers of Zoom Contact Center

Around the world in 2025, over 371 companies have started using Zoom Contact Center as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Ubiquity10,000+New York CityNew YorkUnited States
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Orange Business10,000+ParisIle-de-FranceFrance
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Centene Corporation10,000+St. LouisMissouriUnited States
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Autodesk10,000+San FranciscoCaliforniaUnited States
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Johnson & Johnson10,000+New BrunswickNew JerseyUnited States
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Lumen Technologies10,000+MonroeLouisianaUnited States
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Boehringer Ingelheim10,000+MainzRheinland-PfalzGermany
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CDW10,000+Vernon HillsIllinoisUnited States
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Wipro10,000+BengaluruKarnatakaIndia
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AT&T10,000+DallasTexasUnited States
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Zoom Contact Center Customers by Products and Services

The top three products and services offering customers that use Zoom Contact Center for Contact Center are Cloud Services (17), Asset Management (16), Investment Banking (16).

Customers

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Zoom Contact Center Customers by Employee Size

The majority of Zoom Contact Center's customers for the contact-center category fall in the company size of 10,000+ employees (96 companies), 1,000 - 4,999 employees (84 companies), 100 - 249 employees (46 companies).

Employee Size

Zoom Contact Center Customers by Geography

The top three geographies of Zoom Contact Center for contact-center are the United States with 243(77.88%), United Kingdom with 12(3.85%), Australia with 10(3.21%) customers respectively.

Customers

Employees of Zoom Contact Center

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Also see other Products/Services by Zoom Contact Center in:

Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Zoom Contact Center competitors?

Zoom Contact Center’s Top competitors in the contact-center category are Wix, Zendesk, Agile CRM. You can view a full list of Zoom Contact Center competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Zoom Contact Center and 40,000 other technologies on the internet. You can also compare Zoom Contact Center and its feature with top competitors here : Zoom Contact Center vs Wix Zoom Contact Center vs Zendesk Zoom Contact Center vs Agile CRM.

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What is Zoom Contact Center customer distribution based on company size?

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What is Zoom Contact Center market share in the contact-center?

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What are the top countries that use Zoom Contact Center?

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What are the top industries that use Zoom Contact Center?

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