Cisco Finesse is a next-generation agent and supervisor desktop. It helps improve the customer care experience that contact center delivers.
Current Customer(s)
Market Share (Est.)
Ranking
The top three of Cisco Finesse’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.
Technology | Domains | Market Share (Est.) | Versus page |
---|---|---|---|
Wix | 934640 | 72.12% | Cisco Finesse vs Wix |
Zendesk | 169762 | 13.10% | Cisco Finesse vs Zendesk |
Freshworks | 34508 | 2.66% | Cisco Finesse vs Freshworks |
Agile CRM | 31910 | 2.46% | Cisco Finesse vs Agile CRM |
Bitrix24 | 22000 | 1.70% | Cisco Finesse vs Bitrix24 |
Salesforce Service Cloud | 14971 | 1.16% | Cisco Finesse vs Salesforce Service Cloud |
Mitel | 11630 | 0.90% | Cisco Finesse vs Mitel |
LiveAgent | 7621 | 0.59% | Cisco Finesse vs LiveAgent |
Genesys | 6691 | 0.52% | Cisco Finesse vs Genesys |
Wipro | 5894 | 0.45% | Cisco Finesse vs Wipro |
Zoho Desk | 5331 | 0.41% | Cisco Finesse vs Zoho Desk |
Avaya Contact Center | 5282 | 0.41% | Cisco Finesse vs Avaya Contact Center |
Five9 | 3401 | 0.26% | Cisco Finesse vs Five9 |
NICE inContact | 3391 | 0.26% | Cisco Finesse vs NICE inContact |
PICS | 3203 | 0.25% | Cisco Finesse vs PICS |
Genesys PureCloud | 3050 | 0.24% | Cisco Finesse vs Genesys PureCloud |
LogMeIn Rescue | 2756 | 0.21% | Cisco Finesse vs LogMeIn Rescue |
Verint | 2687 | 0.21% | Cisco Finesse vs Verint |
Aircall | 2510 | 0.19% | Cisco Finesse vs Aircall |
Comm100 Live Chat | 2252 | 0.17% | Cisco Finesse vs Comm100 Live Chat |
Popular Comparisons
The top three of Cisco Finesse’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.
Cisco Finesse vs Wix
Cisco Finesse vs Zendesk
Cisco Finesse vs Freshworks
Cisco Finesse vs Agile CRM
Cisco Finesse vs Bitrix24
Cisco Finesse vs Salesforce Service Cloud
Cisco Finesse vs Mitel
Cisco Finesse vs LiveAgent
Around the world in 2024, over 1057 companies have started using Cisco Finesse as Contact Center tool.
Customers | Employee Range | City | Region | Country | Social Links |
---|---|---|---|---|---|
Oakwood Homes | 500 - 999 | Denver | Colorado | United States | |
Université Laval | 5,000 - 9,999 | Quebec | Quebec | Canada | |
Sogeti | 10,000+ | Issy-les-Moulineaux | Ile-de-France | France | |
NTT Data | 10,000+ | Plano | Texas | United States | |
Sysco Corporation | 10,000+ | Houston | Texas | United States | |
University Of Southern California | 10,000+ | Los Angeles | California | United States | |
Yale New Haven Hospital | 10,000+ | New Haven | Connecticut | United States | |
Wake Forest Baptist Health | 10,000+ | Winston-Salem | North Carolina | United States | |
VITAS Healthcare | 10,000+ | Miami | Florida | United States | |
AutoNation, Inc. | 10,000+ | Fort Lauderdale | Florida | United States |
The top three products and services offering customers that use Cisco Finesse for Contact Center are Managed Services (61), Cloud Services (60), Healthcare Services (42).
Customers
The majority of Cisco Finesse's customers for the contact-center category fall in the company size of 10,000+ employees (294 companies), 1,000 - 4,999 employees (270 companies), 5,000 - 9,999 employees (110 companies).
Employee Size
The top three geographies of Cisco Finesse for contact-center are the United States with 712(74.24%), Canada with 58(6.05%), United Kingdom with 56(5.84%) customers respectively.
Customers
Find answers to the most often asked questions by users.
Who are the top Cisco Finesse competitors?
Cisco Finesse’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Cisco Finesse competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Cisco Finesse and 40,000 other technologies on the internet. You can also compare Cisco Finesse and its feature with top competitors here : Cisco Finesse vs Wix Cisco Finesse vs Zendesk Cisco Finesse vs Freshworks.
What is Cisco Finesse customer distribution based on company size?
What is Cisco Finesse market share in the contact-center?
What are the top countries that use Cisco Finesse?
What are the top industries that use Cisco Finesse?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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