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Cisco Finesse

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Cisco Finesse is a next-generation agent and supervisor desktop. It helps improve the customer care experience that contact center delivers.

Contact Center
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Market Share of Cisco Finesse

Current Customer(s)

1057

Market Share (Est.)

0.08%

Ranking

#25

Top Competitors and Alternatives of Cisco Finesse

The top three of Cisco Finesse’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix93464072.12%Cisco Finesse vs Wix
Zendesk16976213.10%Cisco Finesse vs Zendesk
Freshworks345082.66%Cisco Finesse vs Freshworks
Agile CRM319102.46%Cisco Finesse vs Agile CRM
Bitrix24220001.70%Cisco Finesse vs Bitrix24
Salesforce Service Cloud149711.16%Cisco Finesse vs Salesforce Service Cloud
Mitel116300.90%Cisco Finesse vs Mitel
LiveAgent76210.59%Cisco Finesse vs LiveAgent
Genesys66910.52%Cisco Finesse vs Genesys
Wipro58940.45%Cisco Finesse vs Wipro
Zoho Desk53310.41%Cisco Finesse vs Zoho Desk
Avaya Contact Center52820.41%Cisco Finesse vs Avaya Contact Center
Five934010.26%Cisco Finesse vs Five9
NICE inContact33910.26%Cisco Finesse vs NICE inContact
PICS32030.25%Cisco Finesse vs PICS
Genesys PureCloud30500.24%Cisco Finesse vs Genesys PureCloud
LogMeIn Rescue27560.21%Cisco Finesse vs LogMeIn Rescue
Verint26870.21%Cisco Finesse vs Verint
Aircall25100.19%Cisco Finesse vs Aircall
Comm100 Live Chat22520.17%Cisco Finesse vs Comm100 Live Chat
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Popular Comparisons

Top Competitors and Alternatives of Cisco Finesse

The top three of Cisco Finesse’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.

Cisco Finesse vs Wix

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Cisco Finesse vs Zendesk

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Cisco Finesse vs Freshworks

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Cisco Finesse vs Agile CRM

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Cisco Finesse vs Bitrix24

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Cisco Finesse vs Salesforce Service Cloud

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Cisco Finesse vs Mitel

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Cisco Finesse vs LiveAgent

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Customers of Cisco Finesse

Around the world in 2024, over 1057 companies have started using Cisco Finesse as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Oakwood Homes500 - 999DenverColoradoUnited States
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Université Laval5,000 - 9,999QuebecQuebecCanada
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Sogeti10,000+Issy-les-MoulineauxIle-de-FranceFrance
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NTT Data10,000+PlanoTexasUnited States
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Sysco Corporation10,000+HoustonTexasUnited States
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University Of Southern California10,000+Los AngelesCaliforniaUnited States
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Yale New Haven Hospital10,000+New HavenConnecticutUnited States
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Wake Forest Baptist Health10,000+Winston-SalemNorth CarolinaUnited States
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VITAS Healthcare10,000+MiamiFloridaUnited States
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AutoNation, Inc.10,000+Fort LauderdaleFloridaUnited States
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Cisco Finesse Customers by Products and Services

The top three products and services offering customers that use Cisco Finesse for Contact Center are Managed Services (61), Cloud Services (60), Healthcare Services (42).

Customers

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Cisco Finesse Customers by Employee Size

The majority of Cisco Finesse's customers for the contact-center category fall in the company size of 10,000+ employees (294 companies), 1,000 - 4,999 employees (270 companies), 5,000 - 9,999 employees (110 companies).

Employee Size

Cisco Finesse Customers by Geography

The top three geographies of Cisco Finesse for contact-center are the United States with 712(74.24%), Canada with 58(6.05%), United Kingdom with 56(5.84%) customers respectively.

Customers

Employees of Cisco Finesse

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Also see other Products/Services by Cisco Finesse in:

Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Cisco Finesse competitors?

Cisco Finesse’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Cisco Finesse competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Cisco Finesse and 40,000 other technologies on the internet. You can also compare Cisco Finesse and its feature with top competitors here : Cisco Finesse vs Wix Cisco Finesse vs Zendesk Cisco Finesse vs Freshworks.

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What is Cisco Finesse customer distribution based on company size?

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What is Cisco Finesse market share in the contact-center?

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What are the top countries that use Cisco Finesse?

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What are the top industries that use Cisco Finesse?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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