Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.
Current Customer(s)
Market Share (Est.)
Ranking
The top three of Desk.com Chat’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.
Technology | Domains | Market Share (Est.) | Versus page |
---|---|---|---|
Wix | 934640 | 72.12% | Desk.com Chat vs Wix |
Zendesk | 169762 | 13.10% | Desk.com Chat vs Zendesk |
Freshworks | 34508 | 2.66% | Desk.com Chat vs Freshworks |
Agile CRM | 31910 | 2.46% | Desk.com Chat vs Agile CRM |
Bitrix24 | 22000 | 1.70% | Desk.com Chat vs Bitrix24 |
Salesforce Service Cloud | 14971 | 1.16% | Desk.com Chat vs Salesforce Service Cloud |
Mitel | 11630 | 0.90% | Desk.com Chat vs Mitel |
LiveAgent | 7621 | 0.59% | Desk.com Chat vs LiveAgent |
Genesys | 6691 | 0.52% | Desk.com Chat vs Genesys |
Wipro | 5894 | 0.45% | Desk.com Chat vs Wipro |
Zoho Desk | 5331 | 0.41% | Desk.com Chat vs Zoho Desk |
Avaya Contact Center | 5282 | 0.41% | Desk.com Chat vs Avaya Contact Center |
Five9 | 3401 | 0.26% | Desk.com Chat vs Five9 |
NICE inContact | 3391 | 0.26% | Desk.com Chat vs NICE inContact |
PICS | 3203 | 0.25% | Desk.com Chat vs PICS |
Genesys PureCloud | 3050 | 0.24% | Desk.com Chat vs Genesys PureCloud |
LogMeIn Rescue | 2756 | 0.21% | Desk.com Chat vs LogMeIn Rescue |
Verint | 2687 | 0.21% | Desk.com Chat vs Verint |
Aircall | 2510 | 0.19% | Desk.com Chat vs Aircall |
Comm100 Live Chat | 2252 | 0.17% | Desk.com Chat vs Comm100 Live Chat |
Popular Comparisons
The top three of Desk.com Chat’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.
Desk.com Chat vs Wix
Desk.com Chat vs Zendesk
Desk.com Chat vs Freshworks
Desk.com Chat vs Agile CRM
Desk.com Chat vs Bitrix24
Desk.com Chat vs Salesforce Service Cloud
Desk.com Chat vs Mitel
Desk.com Chat vs LiveAgent
Around the world in 2024, over 1042 companies have started using Desk.com Chat as Contact Center tool.
Customers | Employee Range | City | Region | Country | Social Links |
---|---|---|---|---|---|
Oracle Corporation | 10,000+ | Austin | Texas | United States | |
Charles Schwab Corporation | 10,000+ | Westlake | Texas | United States | |
Total System Services, Inc. | 10,000+ | Columbus | Georgia | United States | |
EF Education First | 10,000+ | Newton | Massachusetts | United States | |
TEKsystems | 10,000+ | Hanover | Maryland | United States | |
United Airlines Holdings, Inc. | 10,000+ | Chicago | Illinois | United States | |
ABS - CBN Corporation | 10,000+ | Quezon City | Metro Manila | Philippines | |
Wells Fargo & Company | 10,000+ | San Francisco | California | United States | |
City Of Philadelphia | 10,000+ | Philadelphia | Pennsylvania | United States | |
Facebook, Inc. | 10,000+ | Menlo Park | California | United States |
The top three products and services offering customers that use Desk.com Chat for Contact Center are Online Learning (32), Consulting (31), Cloud Services (29).
Customers
The majority of Desk.com Chat's customers for the contact-center category fall in the company size of 1,000 - 4,999 employees (180 companies), 10,000+ employees (169 companies), 20 - 49 employees (152 companies).
Employee Size
The top three geographies of Desk.com Chat for contact-center are the United States with 791(81.97%), Canada with 48(4.97%), United Kingdom with 41(4.25%) customers respectively.
Customers
Find answers to the most often asked questions by users.
Who are the top Desk.com Chat competitors?
Desk.com Chat’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Desk.com Chat competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Desk.com Chat and 40,000 other technologies on the internet. You can also compare Desk.com Chat and its feature with top competitors here : Desk.com Chat vs Wix Desk.com Chat vs Zendesk Desk.com Chat vs Freshworks.
What is Desk.com Chat customer distribution based on company size?
What is Desk.com Chat market share in the contact-center?
What are the top countries that use Desk.com Chat?
What are the top industries that use Desk.com Chat?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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