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Genesys PureConnect

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Genesys PureConnect is a hybrid call center solution that provides users with various tools and functionalities.

Contact Center
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Market Share of Genesys PureConnect

Current Customer(s)

315

Market Share (Est.)

0.02%

Ranking

#44

Top Competitors and Alternatives of Genesys PureConnect

The top three of Genesys PureConnect’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.

TechnologyDomainsMarket Share (Est.)Versus page
Wix93464072.12%Genesys PureConnect vs Wix
Zendesk16976213.10%Genesys PureConnect vs Zendesk
Freshworks345082.66%Genesys PureConnect vs Freshworks
Agile CRM319102.46%Genesys PureConnect vs Agile CRM
Bitrix24220001.70%Genesys PureConnect vs Bitrix24
Salesforce Service Cloud149711.16%Genesys PureConnect vs Salesforce Service Cloud
Mitel116300.90%Genesys PureConnect vs Mitel
LiveAgent76210.59%Genesys PureConnect vs LiveAgent
Genesys66910.52%Genesys PureConnect vs Genesys
Wipro58940.45%Genesys PureConnect vs Wipro
Zoho Desk53310.41%Genesys PureConnect vs Zoho Desk
Avaya Contact Center52820.41%Genesys PureConnect vs Avaya Contact Center
Five934010.26%Genesys PureConnect vs Five9
NICE inContact33910.26%Genesys PureConnect vs NICE inContact
PICS32030.25%Genesys PureConnect vs PICS
Genesys PureCloud30500.24%Genesys PureConnect vs Genesys PureCloud
LogMeIn Rescue27560.21%Genesys PureConnect vs LogMeIn Rescue
Verint26870.21%Genesys PureConnect vs Verint
Aircall25100.19%Genesys PureConnect vs Aircall
Comm100 Live Chat22520.17%Genesys PureConnect vs Comm100 Live Chat
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Popular Comparisons

Top Competitors and Alternatives of Genesys PureConnect

The top three of Genesys PureConnect’s competitors in the Contact Center category are Wix with 72.12%, Zendesk with 13.10%, Freshworks with 2.66% market share.

Genesys PureConnect vs Wix

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Genesys PureConnect vs Zendesk

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Genesys PureConnect vs Freshworks

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Genesys PureConnect vs Agile CRM

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Genesys PureConnect vs Bitrix24

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Genesys PureConnect vs Salesforce Service Cloud

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Genesys PureConnect vs Mitel

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Genesys PureConnect vs LiveAgent

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Customers of Genesys PureConnect

Around the world in 2024, over 315 companies have started using Genesys PureConnect as Contact Center tool.

CustomersEmployee RangeCityRegionCountrySocial Links
Blue Cross Blue Shield of Illinois10,000+ChicagoIllinoisUnited States
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Texas Tech University5,000 - 9,999LubbockTexasUnited States
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Filinvest1,000 - 4,999Mandaluyong CityMetro ManilaPhilippines
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California Department Of Insurance1,000 - 4,999SacramentoCaliforniaUnited States
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Blue Cross & Blue Shield Of Texas1,000 - 4,999RichardsonTexasUnited States
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Filinvest1,000 - 4,999Mandaluyong CityMetro ManilaPhilippines
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Ministry Of Finance1,000 - 4,999RiyadhAr RiyadSaudi Arabia
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Human Resources Development Fund1,000 - 4,999RiyadhAr RiyadSaudi Arabia
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Social Development Bank1,000 - 4,999RiyadhAr RiyadSaudi Arabia
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Next Retail1,000 - 4,999RoanokeVirginiaUnited States
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Genesys PureConnect Customers by Products and Services

The top three products and services offering customers that use Genesys PureConnect for Contact Center are Cloud Services (20), Managed Services (16), Consulting (13).

Customers

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Genesys PureConnect Customers by Employee Size

The majority of Genesys PureConnect's customers for the contact-center category fall in the company size of 1,000 - 4,999 employees (67 companies), 10,000+ employees (59 companies), 100 - 249 employees (30 companies).

Employee Size

Genesys PureConnect Customers by Geography

The top three geographies of Genesys PureConnect for contact-center are the United States with 165(61.80%), Canada with 23(8.61%), Netherlands with 20(7.49%) customers respectively.

Customers

Employees of Genesys PureConnect

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Also see other Products/Services by Genesys PureConnect in:

Contact Center

FAQ

Find answers to the most often asked questions by users.

Who are the top Genesys PureConnect competitors?

Genesys PureConnect’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Genesys PureConnect competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys PureConnect and 40,000 other technologies on the internet. You can also compare Genesys PureConnect and its feature with top competitors here : Genesys PureConnect vs Wix Genesys PureConnect vs Zendesk Genesys PureConnect vs Freshworks.

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What is Genesys PureConnect customer distribution based on company size?

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What is Genesys PureConnect market share in the contact-center?

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What are the top countries that use Genesys PureConnect?

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What are the top industries that use Genesys PureConnect?

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Justine Lyon

Justine Lyon

Senior VP of Sales, Ally

At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!

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