Twilio Flex
Twilio Flex is a programmable cloud contact center platform that gives a company complete control over how, when and what to deploy.
Market Share of Twilio Flex
Current Customer(s)
511
Market Share (Est.)
0.02%
Ranking
#43
Top Competitors and Alternatives of Twilio Flex
The top three of Twilio Flex’s competitors in the Contact Center category are Wix with 79.99%, Zendesk with 8.48%, Freshworks with 1.94% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 1702360 | 79.99% | Twilio Flex vs Wix |
| Zendesk | 180414 | 8.48% | Twilio Flex vs Zendesk |
| Freshworks | 41343 | 1.94% | Twilio Flex vs Freshworks |
| Agile CRM | 40229 | 1.89% | Twilio Flex vs Agile CRM |
| Salesforce Service Cloud | 15895 | 0.75% | Twilio Flex vs Salesforce Service Cloud |
| Mitel | 15868 | 0.75% | Twilio Flex vs Mitel |
| Genesys | 11246 | 0.53% | Twilio Flex vs Genesys |
| Genesys PureCloud | 10554 | 0.50% | Twilio Flex vs Genesys PureCloud |
| Bitrix24 | 10043 | 0.47% | Twilio Flex vs Bitrix24 |
| Wipro | 8415 | 0.40% | Twilio Flex vs Wipro |
| Avaya Contact Center | 8316 | 0.39% | Twilio Flex vs Avaya Contact Center |
| Zoho Desk | 7296 | 0.34% | Twilio Flex vs Zoho Desk |
| LiveAgent | 6018 | 0.28% | Twilio Flex vs LiveAgent |
| Five9 | 4952 | 0.23% | Twilio Flex vs Five9 |
| Verint | 4710 | 0.22% | Twilio Flex vs Verint |
| PICS | 4582 | 0.22% | Twilio Flex vs PICS |
| Aircall | 4225 | 0.20% | Twilio Flex vs Aircall |
| NICE inContact | 3650 | 0.17% | Twilio Flex vs NICE inContact |
| Genesys Contact Center | 3151 | 0.15% | Twilio Flex vs Genesys Contact Center |
| Talkdesk | 2849 | 0.13% | Twilio Flex vs Talkdesk |
Popular Comparisons
Top Competitors and Alternatives of Twilio Flex
The top three of Twilio Flex’s competitors in the Contact Center category are Wix with 79.99%, Zendesk with 8.48%, Freshworks with 1.94% market share.
Twilio Flex vs Wix
Twilio Flex vs Zendesk
Twilio Flex vs Freshworks
Twilio Flex vs Agile CRM
Twilio Flex vs Salesforce Service Cloud
Twilio Flex vs Mitel
Twilio Flex vs Genesys
Twilio Flex vs Genesys PureCloud
Customers of Twilio Flex
Around the world in 2026, over 505 companies have started using Twilio Flex as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| IBM | 10,000+ | Armonk | New York | United States |     |
| Conduent | 10,000+ | Florham Park | New Jersey | United States | |
| Concentrix | 10,000+ | Newark | California | United States | |
| Gupy | 10,000+ | Sao Paulo | Sao Paulo | Brazil | |
| HGS MENA FZ LLC | 10,000+ | Chicago | Illinois | United States | |
| Infosys BPM | 10,000+ | Bengaluru | Karnataka | India | |
| HCL | 10,000+ | Noida | Uttar Pradesh | India | |
| Virtusa | 10,000+ | Southborough | Massachusetts | United States | |
| CorroHealth | 10,000+ | Plano | Texas | United States | |
| Maricopa County | 10,000+ | Phoenix | Arizona | United States | |
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Twilio Flex Customers by Products and Services
The top three products and services offering customers that use Twilio Flex for Contact Center are Digital Transformation (21), Cloud Services (17), Consulting (16).
Customers
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Twilio Flex Customers by Employee Size
The majority of Twilio Flex's customers for the contact-center category fall in the company size of 10,000+ employees (93 companies), 1,000 - 4,999 employees (84 companies), 100 - 249 employees (75 companies).
Employee Size
Twilio Flex Customers by Geography
The top three geographies of Twilio Flex for contact-center are the United States with 244(54.10%), Australia with 64(14.19%), United Kingdom with 46(10.20%) customers respectively.
Customers
Employees of Twilio Flex
Also see other Products/Services by Twilio Flex in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Twilio Flex competitors?
Twilio Flex’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Twilio Flex competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Twilio Flex and 40,000 other technologies on the internet. You can also compare Twilio Flex and its feature with top competitors here : Twilio Flex vs Wix Twilio Flex vs Zendesk Twilio Flex vs Freshworks.
What is Twilio Flex customer distribution based on company size?
What is Twilio Flex market share in the contact-center?
What are the top countries that use Twilio Flex?
What are the top industries that use Twilio Flex?
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