Twilio Flex is a programmable cloud contact center platform that gives a company complete control over how, when and what to deploy.
Current Customer(s)
Market Share (Est.)
Ranking
The top three of Twilio Flex’s competitors in the Contact Center category are Wix with 73.95%, Zendesk with 13.13%, Freshworks with 2.66% market share.
Technology | Domains | Market Share (Est.) | Versus page |
---|---|---|---|
Wix | 937753 | 73.95% | Twilio Flex vs Wix |
Zendesk | 166487 | 13.13% | Twilio Flex vs Zendesk |
Freshworks | 33684 | 2.66% | Twilio Flex vs Freshworks |
Agile CRM | 31749 | 2.50% | Twilio Flex vs Agile CRM |
Salesforce Service Cloud | 14100 | 1.11% | Twilio Flex vs Salesforce Service Cloud |
Mitel | 8683 | 0.68% | Twilio Flex vs Mitel |
LiveAgent | 7609 | 0.60% | Twilio Flex vs LiveAgent |
Bitrix24 | 7021 | 0.55% | Twilio Flex vs Bitrix24 |
Genesys | 5563 | 0.44% | Twilio Flex vs Genesys |
Zoho Desk | 5243 | 0.41% | Twilio Flex vs Zoho Desk |
Wipro | 4390 | 0.35% | Twilio Flex vs Wipro |
Avaya Contact Center | 3961 | 0.31% | Twilio Flex vs Avaya Contact Center |
NICE inContact | 3446 | 0.27% | Twilio Flex vs NICE inContact |
PICS | 3195 | 0.25% | Twilio Flex vs PICS |
Five9 | 3078 | 0.24% | Twilio Flex vs Five9 |
Genesys PureCloud | 3021 | 0.24% | Twilio Flex vs Genesys PureCloud |
LogMeIn Rescue | 2675 | 0.21% | Twilio Flex vs LogMeIn Rescue |
Aircall | 2447 | 0.19% | Twilio Flex vs Aircall |
Comm100 Live Chat | 2266 | 0.18% | Twilio Flex vs Comm100 Live Chat |
Verint | 2219 | 0.17% | Twilio Flex vs Verint |
Popular Comparisons
The top three of Twilio Flex’s competitors in the Contact Center category are Wix with 73.95%, Zendesk with 13.13%, Freshworks with 2.66% market share.
Twilio Flex vs Wix
Twilio Flex vs Zendesk
Twilio Flex vs Freshworks
Twilio Flex vs Agile CRM
Twilio Flex vs Salesforce Service Cloud
Twilio Flex vs Mitel
Twilio Flex vs LiveAgent
Twilio Flex vs Bitrix24
Around the world in 2024, over 301 companies have started using Twilio Flex as Contact Center tool.
Customers | Employee Range | City | Region | Country | Social Links |
---|---|---|---|---|---|
Department Of Justice & Community Safety | 10,000+ | Melbourne | Victoria | Australia | |
Flix | 5,000 - 9,999 | Milwaukee | Wisconsin | United States | |
FlixBus Sverige AB | 5,000 - 9,999 | Stockholm | Stockholm | Sweden | |
Twilio, Inc. | 5,000 - 9,999 | San Francisco | California | United States | |
Department Of Jobs, Precincts & Regions | 1,000 - 4,999 | Melbourne | Victoria | Australia | |
Budget Insurance | 1,000 - 4,999 | Peterborough | England | United Kingdom | |
Victorian Gambling & Casino Control Commission | 1,000 - 4,999 | Richmond | Victoria | Australia | |
Visitor Information Centre | 1,000 - 4,999 | East Melbourne | Victoria | Australia | |
Victoria State Government Education & Training | 1,000 - 4,999 | Melbourne | Victoria | Australia | |
FLIXBUS | 1,000 - 4,999 | Levallois-Perret | Ile-de-France | France |
The top three products and services offering customers that use Twilio Flex for Contact Center are Plumbing (10), Artificial Intelligence (9), Software (8).
Customers
The majority of Twilio Flex's customers for the contact-center category fall in the company size of 20 - 49 employees (57 companies), 1,000 - 4,999 employees (55 companies), 100 - 249 employees (45 companies).
Employee Size
The top three geographies of Twilio Flex for contact-center are the United States with 144(51.25%), Australia with 61(21.71%), United Kingdom with 29(10.32%) customers respectively.
Customers
Find answers to the most often asked questions by users.
Who are the top Twilio Flex competitors?
Twilio Flex’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Twilio Flex competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Twilio Flex and 40,000 other technologies on the internet. You can also compare Twilio Flex and its feature with top competitors here : Twilio Flex vs Wix Twilio Flex vs Zendesk Twilio Flex vs Freshworks.
What is Twilio Flex customer distribution based on company size?
What is Twilio Flex market share in the contact-center?
What are the top countries that use Twilio Flex?
What are the top industries that use Twilio Flex?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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