Twilio Flex
Twilio Flex is a programmable cloud contact center platform that gives a company complete control over how, when and what to deploy.
Market Share of Twilio Flex
Current Customer(s)
235
Market Share (Est.)
0.01%
Ranking
#41
Top Competitors and Alternatives of Twilio Flex
The top three of Twilio Flex’s competitors in the Contact Center category are Wix with 80.08%, Zendesk with 10.43%, Freshworks with 2.17% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Wix | 1264669 | 80.08% | Twilio Flex vs Wix |
| Zendesk | 164707 | 10.43% | Twilio Flex vs Zendesk |
| Freshworks | 34304 | 2.17% | Twilio Flex vs Freshworks |
| Agile CRM | 27970 | 1.77% | Twilio Flex vs Agile CRM |
| Salesforce Service Cloud | 9090 | 0.58% | Twilio Flex vs Salesforce Service Cloud |
| Bitrix24 | 8353 | 0.53% | Twilio Flex vs Bitrix24 |
| Mitel | 7371 | 0.47% | Twilio Flex vs Mitel |
| LiveAgent | 6663 | 0.42% | Twilio Flex vs LiveAgent |
| Zoho Desk | 5179 | 0.33% | Twilio Flex vs Zoho Desk |
| Genesys | 4540 | 0.29% | Twilio Flex vs Genesys |
| Wipro | 3694 | 0.23% | Twilio Flex vs Wipro |
| PICS | 3629 | 0.23% | Twilio Flex vs PICS |
| Avaya Contact Center | 3343 | 0.21% | Twilio Flex vs Avaya Contact Center |
| NICE inContact | 2926 | 0.19% | Twilio Flex vs NICE inContact |
| Genesys PureCloud | 2842 | 0.18% | Twilio Flex vs Genesys PureCloud |
| Five9 | 2734 | 0.17% | Twilio Flex vs Five9 |
| Aircall | 2689 | 0.17% | Twilio Flex vs Aircall |
| LogMeIn Rescue | 2469 | 0.16% | Twilio Flex vs LogMeIn Rescue |
| Comm100 Live Chat | 2187 | 0.14% | Twilio Flex vs Comm100 Live Chat |
| Verint | 1860 | 0.12% | Twilio Flex vs Verint |
Popular Comparisons
Top Competitors and Alternatives of Twilio Flex
The top three of Twilio Flex’s competitors in the Contact Center category are Wix with 80.08%, Zendesk with 10.43%, Freshworks with 2.17% market share.
Twilio Flex vs Wix
Twilio Flex vs Zendesk
Twilio Flex vs Freshworks
Twilio Flex vs Agile CRM
Twilio Flex vs Salesforce Service Cloud
Twilio Flex vs Bitrix24
Twilio Flex vs Mitel
Twilio Flex vs LiveAgent
Customers of Twilio Flex
Around the world in 2025, over 235 companies have started using Twilio Flex as Contact Center tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Twilio | 5,000 - 9,999 | San Francisco | California | United States |     |
| Swebus | 5,000 - 9,999 | Solna | Stockholm | Sweden | |
| Budget Insurance | 1,000 - 4,999 | Peterborough | England | United Kingdom | |
| Dial Direct | 1,000 - 4,999 | Peterborough | England | United Kingdom | |
| Recoveriescorp | 1,000 - 4,999 | Melbourne | Victoria | Australia | |
| PolskiBus | 1,000 - 4,999 | Poland | | ||
| FlixBus | 1,000 - 4,999 | Munich | Bavaria | Germany | |
| Triple Zero Victoria | 1,000 - 4,999 | Burwood East | Victoria | Australia | |
| Pinkerton | 1,000 - 4,999 | Ann Arbor | Michigan | United States | |
| DEECA | 1,000 - 4,999 | Melbourne | Victoria | Australia | |
Uncover hidden demand and identify accounts ready to buy with 6sense Intent Data.
Twilio Flex Customers by Products and Services
The top three products and services offering customers that use Twilio Flex for Contact Center are Plumbing (9), Digital Transformation (8), Heating (7).
Customers
Download the 6sense Chrome Extension to get verified contact data of Twilio Flex employees
Install Now
Twilio Flex Customers by Employee Size
The majority of Twilio Flex's customers for the contact-center category fall in the company size of 100 - 249 employees (42 companies), 20 - 49 employees (41 companies), 1,000 - 4,999 employees (33 companies).
Employee Size
Twilio Flex Customers by Geography
The top three geographies of Twilio Flex for contact-center are the United States with 106(47.11%), Australia with 66(29.33%), United Kingdom with 18(8.00%) customers respectively.
Customers
Employees of Twilio Flex
Also see other Products/Services by Twilio Flex in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Twilio Flex competitors?
Twilio Flex’s Top competitors in the contact-center category are Wix, Zendesk, Freshworks. You can view a full list of Twilio Flex competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Twilio Flex and 40,000 other technologies on the internet. You can also compare Twilio Flex and its feature with top competitors here : Twilio Flex vs Wix Twilio Flex vs Zendesk Twilio Flex vs Freshworks.
What is Twilio Flex customer distribution based on company size?
What is Twilio Flex market share in the contact-center?
What are the top countries that use Twilio Flex?
What are the top industries that use Twilio Flex?
Get everything in one place
Close deals faster by understanding your clients well. Know their technology stack, contract renewal date, top decision-makers, hiring trends, and top company news in one place.
Get a demoGet instant access to B2B contact data across the web
Sign Up Today
