Question 1

What are the different markets in which
        Zoho Desk and
        Twilio Flex compete against each other?

Accepted Answer

Zoho Desk and
        Twilio Flex compete against each other in
        the Contact Center, Customer Engagement, Customer Experience, Helpdesk Tools, Instant Messaging And Chat.

Question 2

How does the market share of
        Zoho Desk
        and Twilio Flex compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zoho Desk has a
        0.33%
        market share in comparison to
        Twilio Flex’s
        0.02%.
        Since it has a better market share coverage,
        Zoho Desk holds the
        9th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Twilio Flex holds the
        40th spot.

Question 3

How many customers are acquired by
        Zoho Desk and
        Twilio Flex in the
        Contact Center segment?

Accepted Answer

Zoho Desk has
        5,272 customers and
        Twilio Flex has
        257 customers in the
        Contact Center
        segment. Zoho Desk has
        5015 more customers than
        Twilio Flex in this category.

Question 4

What are the countries in which
        Zoho Desk and
        Twilio Flex has more customers?

Accepted Answer

Zoho Desk has more customers in United States, India and Australia.
Twilio Flex has more customers in United States, Australia and United Kingdom.

Zoho Desk Vs Twilio Flex : In-Depth Comparison

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Comparing the customer bases of Zoho Desk and Twilio Flex

Comparing the market share of Zoho Desk and Twilio Flex

Compare Zoho Desk vs Twilio Flex customers by geography

Customer Movements for this month

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