Question 1

What are the different markets in which
        Zendesk and
        Twilio Flex compete against each other?

Accepted Answer

Zendesk and
        Twilio Flex compete against each other in
        the Contact Center, Customer Experience, Instant Messaging And Chat, Interactive Voice Response (IVR), Knowledge Management.

Question 2

How does the market share of
        Zendesk
        and Twilio Flex compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Zendesk has a
        13.00%
        market share in comparison to
        Twilio Flex’s
        0.02%.
        Since it has a better market share coverage,
        Zendesk holds the
        2nd
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Twilio Flex holds the
        43rd spot.

Question 3

How many customers are acquired by
        Zendesk and
        Twilio Flex in the
        Contact Center segment?

Accepted Answer

Zendesk has
        164,474 customers and
        Twilio Flex has
        299 customers in the
        Contact Center
        segment. Zendesk has
        164175 more customers than
        Twilio Flex in this category.

Question 4

What are the countries in which
        Zendesk and
        Twilio Flex has more customers?

Accepted Answer

Zendesk has more customers in United States, United Kingdom and Australia.
Twilio Flex has more customers in United States, Australia and United Kingdom.

Zendesk Vs Twilio Flex : In-Depth Comparison

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Comparing the customer bases of Zendesk and Twilio Flex

Comparing the market share of Zendesk and Twilio Flex

Compare Zendesk vs Twilio Flex customers by geography

Customer Movements for this month

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