Question 1

What are the different markets in which
        NICE inContact and
        Twilio Flex compete against each other?

Accepted Answer

NICE inContact and
        Twilio Flex compete against each other in
        the Contact Center, Call Recording, Cloud Contact Center Software, Communication, Help Desk And Ticketing.

Question 2

How does the market share of
        NICE inContact
        and Twilio Flex compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        NICE inContact has a
        0.18%
        market share in comparison to
        Twilio Flex’s
        0.02%.
        Since it has a better market share coverage,
        NICE inContact holds the
        14th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Twilio Flex holds the
        40th spot.

Question 3

How many customers are acquired by
        NICE inContact and
        Twilio Flex in the
        Contact Center segment?

Accepted Answer

NICE inContact has
        2,896 customers and
        Twilio Flex has
        257 customers in the
        Contact Center
        segment. NICE inContact has
        2639 more customers than
        Twilio Flex in this category.

Question 4

What are the countries in which
        NICE inContact and
        Twilio Flex has more customers?

Accepted Answer

NICE inContact has more customers in United States, Canada and United Kingdom.
Twilio Flex has more customers in United States, Australia and United Kingdom.

NICE inContact Vs Twilio Flex : In-Depth Comparison

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Comparing the customer bases of NICE inContact and Twilio Flex

Comparing the market share of NICE inContact and Twilio Flex

Compare NICE inContact vs Twilio Flex customers by geography

Customer Movements for this month

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