Question 1

What are the different markets in which
        LiveAgent and
        Twilio Flex compete against each other?

Accepted Answer

LiveAgent and
        Twilio Flex compete against each other in
        the Contact Center, Customer Experience, Helpdesk Tools, Instant Messaging And Chat, Knowledge Management.

Question 2

How does the market share of
        LiveAgent
        and Twilio Flex compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        LiveAgent has a
        0.41%
        market share in comparison to
        Twilio Flex’s
        0.02%.
        Since it has a better market share coverage,
        LiveAgent holds the
        8th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Twilio Flex holds the
        40th spot.

Question 3

How many customers are acquired by
        LiveAgent and
        Twilio Flex in the
        Contact Center segment?

Accepted Answer

LiveAgent has
        6,464 customers and
        Twilio Flex has
        257 customers in the
        Contact Center
        segment. LiveAgent has
        6207 more customers than
        Twilio Flex in this category.

Question 4

What are the countries in which
        LiveAgent and
        Twilio Flex has more customers?

Accepted Answer

LiveAgent has more customers in United States, United Kingdom and Canada.
Twilio Flex has more customers in United States, Australia and United Kingdom.

LiveAgent Vs Twilio Flex : In-Depth Comparison

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Comparing the customer bases of LiveAgent and Twilio Flex

Comparing the market share of LiveAgent and Twilio Flex

Compare LiveAgent vs Twilio Flex customers by geography

Customer Movements for this month

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