Question 1

What are the different markets in which
        Genesys and
        Twilio Flex compete against each other?

Accepted Answer

Genesys and
        Twilio Flex compete against each other in
        the Contact Center, Communication, Customer Experience, Interactive Voice Response (IVR).

Question 2

How does the market share of
        Genesys
        and Twilio Flex compare in the
        Contact Center market?

Accepted Answer

In the Contact Center market,
        Genesys has a
        0.29%
        market share in comparison to
        Twilio Flex’s
        0.01%.
        Since it has a better market share coverage,
        Genesys holds the
        10th
        spot in 6sense's Market Share Ranking Index for
        the Contact Center category, while
        Twilio Flex holds the
        41st spot.

Question 3

How many customers are acquired by
        Genesys and
        Twilio Flex in the
        Contact Center segment?

Accepted Answer

Genesys has
        4,540 customers and
        Twilio Flex has
        235 customers in the
        Contact Center
        segment. Genesys has
        4305 more customers than
        Twilio Flex in this category.

Question 4

What are the countries in which
        Genesys and
        Twilio Flex has more customers?

Accepted Answer

Genesys has more customers in United States, United Kingdom and Australia.
Twilio Flex has more customers in United States, Australia and United Kingdom.

Genesys Vs Twilio Flex : In-Depth Comparison

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Comparing the customer bases of Genesys and Twilio Flex

Comparing the market share of Genesys and Twilio Flex

Compare Genesys vs Twilio Flex customers by geography

Customer Movements for this month

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