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Customer Experience

Q: How many companies use Customer Experience software these days?

Around the world in 2025, over 577,351 companies are currently using one or more Customer Experience software. Out of these, there are 430,238 companies using Customer Experience tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 16.53% of market share, Intercom with 13.44% of market share, Trustpilot with 12.24% of market share. Check for other Customer Experience technologies market share here.

Q: What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Marketing (8,555), Digital Marketing (6,701), Education (5,945).

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

246

Technologies Tracked

1000830

Companies Tracked

Categories related to Customer Experience

Customer Experience

Live Chat

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Customer Experience technologies in 2025

Over 1000830 companies are using Customer Experience tools. Zendesk with 16.53% market share (165482 customers), Intercom with 13.44% market share (134514 customers), Trustpilot with 12.24% market share (122529 customers).

Technology

Market Share (Est.)

Customers

Zendesk

16.53%

165482

Intercom

13.44%

134514

Trustpilot

12.24%

122529

Adobe Marketing Cloud

7.25%

72538

Adobe Experience Cloud

6.66%

66653

Others

43.87%

439114

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (400703 companies), 20 - 49 employees (240105 companies), 100 - 249 employees (126223 companies).

Employee Size

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 430238 (54.65%), United Kingdom with 108065 (13.73%), Australia with 39131 (4.97%) customers respectively.

Customers

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Marketing (8555), Digital Marketing (6701), Education (5945).

Customers

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Zendesk	165482	16.53
2	Intercom	134514	13.44
3	Trustpilot	122529	12.24
4	Adobe Marketing Cloud	72538	7.25
5	Adobe Experience Cloud	66653	6.66
6	Qualtrics	48046	4.80
7	Freshworks	32098	3.21
8	Smartlook	27951	2.79
9	Podium	24964	2.49
10	Qualtrics Research Core	22780	2.28
11	Yotpo	22215	2.22
12	Campaign Monitor	22074	2.21
13	Zoho CRM	20336	2.03
14	Adobe Commerce Cloud	18776	1.88
15	Pendo	17091	1.71
16	OneAll	15246	1.52
17	Pipedrive	14770	1.48
18	Smile.io	14690	1.47
19	Sitecore	8902	0.89
20	Salesforce Service Cloud	8160	0.82
21	Bookafy	6739	0.67
22	LiveAgent	6679	0.67
23	Bazaarvoice	6586	0.66
24	Feefo	5764	0.58
25	Collect.chat	5569	0.56
26	Zoho Desk	5207	0.52
27	WalkMe	5206	0.52
28	Genesys	4552	0.45
29	LivePerson	4366	0.44
30	ClickTale	4049	0.40
31	Medallia	3097	0.31
32	NiceJob	2896	0.29
33	Five9	2776	0.28
34	Genesys PureCloud	2773	0.28
35	SendX	2519	0.25
36	PowerReviews	2505	0.25
37	Nebula CX by Kampyle	2183	0.22
38	Kustomer	2089	0.21
39	Gigya	1902	0.19
40	Survicate	1799	0.18
41	iZooto	1706	0.17
42	Woobox	1693	0.17
43	WebEngage	1663	0.17
44	CallPage	1552	0.16
45	QuantumMetric	1528	0.15
46	ChurnZero	1452	0.15
47	HelpCrunch	1304	0.13
48	Kayako	1128	0.11
49	SAP Hybris Cloud for Customer	1044	0.10
50	ReferralCandy	983	0.10
51	Yieldify	969	0.10
52	Quantcast Choice	948	0.09
53	OpinionLab	865	0.09
54	Grade.us	848	0.08
55	Whatfix	819	0.08
56	ProProfs Knowledge Base	774	0.08
57	Oracle CX	739	0.07
58	Confirmit	730	0.07
59	DecibelInsight	728	0.07
60	Airship	712	0.07
61	TINT	684	0.07
62	amoCRM	673	0.07
63	Oracle Service Cloud	648	0.06
64	UserTesting	579	0.06
65	AskNicely	546	0.05
66	Qualtrics XM Customer Experience	522	0.05
67	Webtrekk	511	0.05
68	TeamSupport	503	0.05
69	Quadient	501	0.05
70	NICE CXone	468	0.05
71	Adobe Experience Platform	468	0.05
72	RumbleTalk	440	0.04
73	Nextiva	409	0.04
74	Zoho CRM Plus	400	0.04
75	Vev	395	0.04
76	Thunderhead.com	363	0.04
77	GatherUp	357	0.04
78	TapMango	346	0.03
79	DeskDirector	320	0.03
80	FiveStars	307	0.03
81	AnyRoad	305	0.03
82	Practice Ignition	301	0.03
83	Talisma	297	0.03
84	Dovetail	291	0.03
85	TeleTech	287	0.03
86	Totango	270	0.03
87	Reevoo	265	0.03
88	Adobe Experience Manager Forms	265	0.03
89	Planhat	257	0.03
90	GetFeedback	248	0.02
91	TrustAnalytica	247	0.02
92	Shipup	241	0.02
93	ForeSee	226	0.02
94	Thought Industries	225	0.02
95	Qhub	221	0.02
96	Key Survey	210	0.02
97	Clarabridge	188	0.02
98	Moxtra	186	0.02
99	Q-nomy	174	0.02
100	Falcon.io	169	0.02
101	FICO Customer Lifecycle Products	163	0.02
102	Barilliance	160	0.02
103	Hippo Video	154	0.02
104	Vonage Communications APIs (formerly Nexmo)	145	0.01
105	InMoment	137	0.01
106	KnowledgeOwl	133	0.01
107	ReviewTrackers	126	0.01
108	Satmetrix	120	0.01
109	ProProfs Survey Maker	118	0.01
110	LoginRadius	118	0.01
111	Cloudrexx	118	0.01
112	Wix Answers	109	0.01
113	HiConversion	107	0.01
114	Oracle Unity Customer Data Platform	104	0.01
115	BEYABLE	102	0.01
116	SurveySparrow	101	0.01
117	Conversocial	101	0.01
118	ITSM 365	100	0.01
119	Kubra	95	0.01
120	Nanorep	88	0.01
121	Backbase	87	0.01
122	Vocalcom	85	0.01
123	CXGroup	85	0.01
124	FuseDesk	83	0.01
125	Oracle Fatwire	81	0.01
126	CustomerGauge	80	0.01
127	Bright Pattern	80	0.01
128	Zingle	78	0.01
129	Alida	70	0.01
130	Navar	68	0.01
131	FUEL CYCLE	67	0.01
132	Locobuzz	67	0.01
133	Bluestone PIM	66	0.01
134	UJET	64	0.01
135	Nicereply	62	0.01
136	Servion	54	0.01
137	Chattermill	52	0.01
138	Aivo	51	0.01
139	Goodays	51	0.01
140	Barcart	48	0.00
141	RocketLane	47	0.00
142	Interakt	45	0.00
143	Retreaver	44	0.00
144	Rant & Rave	44	0.00
145	Cisco CX	42	0.00
146	Method:CRM	41	0.00
147	VePlatform	39	0.00
148	Abacus Webvision Cloud	39	0.00
149	Zoomph	38	0.00
150	Apptentive	38	0.00
151	Comarch Loyalty Management	37	0.00
152	Sharpen	37	0.00
153	MaritzCX	36	0.00
154	Pluck	35	0.00
155	Oracle Banking Digital Experience	32	0.00
156	Avaya Business Advocate	28	0.00
157	AskingPoint	27	0.00
158	CX Index	27	0.00
159	Belly	25	0.00
160	Honestly	24	0.00
161	Retently NPS	23	0.00
162	ResponseTek	23	0.00
163	Google Trusted Stores	23	0.00
164	Oracle Real User Experience Insight	22	0.00
165	Engagor	21	0.00
166	Toonimo	20	0.00
167	Scorebuddy	19	0.00
168	UXPressia	19	0.00
169	VenueLytics	18	0.00
170	Whisbi	17	0.00
171	Talkus	17	0.00
172	SAS/ASSIST	17	0.00
173	Cayzu	15	0.00
174	Katabat	15	0.00
175	Team Sales Agent	15	0.00
176	Antavo	14	0.00
177	eDigitalResearch (Maru EDR)	14	0.00
178	Vocoll	14	0.00
179	Salesmachine	13	0.00
180	Pointillist	13	0.00
181	CMNTY	12	0.00
182	PeopleMetrics	12	0.00
183	Survey Analytics	11	0.00
184	SeeVolution	11	0.00
185	oorjit	11	0.00
186	OXON	11	0.00
187	Ushur	11	0.00
188	Movate	11	0.00
189	Reputology	10	0.00
190	Yonyx	10	0.00
191	CloudCherry	10	0.00
192	OneWelcome	10	0.00
193	SurveyLab	9	0.00
194	CrazyCall	9	0.00
195	Perkville	9	0.00
196	SimpleFeedback	9	0.00
197	UserRules	9	0.00
198	ProcedureFlow	9	0.00
199	Userbrain	9	0.00
200	Sitecore Experience Commerce	9	0.00
201	Zenloop	9	0.00
202	Slapfive	9	0.00
203	Now Interact	9	0.00
204	Logicalware	8	0.00
205	Market Force Information	8	0.00
206	Concentrix Catalyst	8	0.00
207	Experiture	7	0.00
208	InviteManager	7	0.00
209	OpenText Communications Center Enterprise (CCE)	7	0.00
210	Pisano	6	0.00
211	Mi4biz	6	0.00
212	ServiceDock	6	0.00
213	Lily Enterprise	6	0.00
214	Easyway	6	0.00
215	Starred	5	0.00
216	3CLogic	5	0.00
217	Cxense Insight	5	0.00
218	Antlere	5	0.00
219	KANA Express	5	0.00
220	IBM Tealeaf	5	0.00
221	Touchpoint Dashboard	5	0.00
222	Acromobile	4	0.00
223	Gotcha	4	0.00
224	IBM Watson Customer Experience Analytics	4	0.00
225	Auryc	4	0.00
226	Sprinklr Modern Care	4	0.00
227	ThoughtBuzz	3	0.00
228	JumpSeat	3	0.00
229	Zonka Feedback	3	0.00
230	Quiq Messaging	3	0.00
231	Intouch Insight	3	0.00
232	Thanx Media	3	0.00
233	erxes Inc	3	0.00
234	Bugwolf	2	0.00
235	Mvix Digital Signage	2	0.00
236	CallidusCloud CX	2	0.00
237	RenegadeWorks	2	0.00
238	ShowHows	2	0.00
239	SightMill	2	0.00
240	Reflex Appointment	2	0.00
241	Akio	2	0.00
242	SnapSolv	2	0.00
243	Akamai Intelligent Edge Platform	2	0.00
244	Clootrack	2	0.00
245	Halosight	2	0.00
246	Qloo	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk, Intercom, Trustpilot. Here, you can view a full list of Customer Experience tools in the market.