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Customer Experience

Q: How many companies use Customer Experience software these days?

Around the world in 2026, over 607,747 companies are currently using one or more Customer Experience software. Out of these, there are 498,848 companies using Customer Experience tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 15.00% of market share, Intercom with 13.00% of market share, Trustpilot with 12.59% of market share. Check for other Customer Experience technologies market share here.

Q: What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Marketing (9,427), Digital Marketing (7,995), E-Commerce (6,289).

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

247

Technologies Tracked

1164344

Companies Tracked

Categories related to Customer Experience

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Live Chat

Top 5 Customer Experience technologies in 2026

Over 1164344 companies are using Customer Experience tools. Zendesk with 15.00% market share (174689 customers), Intercom with 13.00% market share (151307 customers), Trustpilot with 12.59% market share (146624 customers).

Technology

Market Share (Est.)

Customers

Zendesk

15.00%

174689

Intercom

13.00%

151307

Trustpilot

12.59%

146624

Adobe Experience Cloud

9.50%

110669

Adobe Marketing Cloud

7.04%

81957

Others

42.87%

499098

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (479743 companies), 20 - 49 employees (263923 companies), 100 - 249 employees (139517 companies).

Employee Size

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 498848 (53.80%), United Kingdom with 125382 (13.52%), Germany with 47600 (5.13%) customers respectively.

Customers

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Marketing (9427), Digital Marketing (7995), E-Commerce (6289).

Customers

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Zendesk	174689	15.00
2	Intercom	151307	13.00
3	Trustpilot	146624	12.59
4	Adobe Experience Cloud	110669	9.50
5	Adobe Marketing Cloud	81957	7.04
6	Qualtrics	68082	5.85
7	Freshworks	36031	3.09
8	Smartlook	31419	2.70
9	Qualtrics Research Core	25602	2.20
10	Adobe Commerce Cloud	25522	2.19
11	Zoho CRM	24193	2.08
12	Yotpo	22383	1.92
13	Campaign Monitor	22140	1.90
14	Podium	21059	1.81
15	Pendo	18357	1.58
16	Pipedrive	18296	1.57
17	Smile.io	15549	1.34
18	OneAll	14133	1.21
19	Salesforce Service Cloud	12228	1.05
20	Sitecore	10392	0.89
21	Genesys	7177	0.62
22	Bazaarvoice	6944	0.60
23	LiveAgent	6845	0.59
24	ClickTale	6278	0.54
25	Zoho Desk	6057	0.52
26	Bookafy	5974	0.51
27	Feefo	5844	0.50
28	Collect.chat	5798	0.50
29	SendX	5272	0.45
30	LivePerson	4177	0.36
31	Genesys PureCloud	3569	0.31
32	Five9	3350	0.29
33	Medallia	3112	0.27
34	WalkMe	2995	0.26
35	NiceJob	2914	0.25
36	Survicate	2407	0.21
37	PowerReviews	2361	0.20
38	Kustomer	2285	0.20
39	iZooto	1972	0.17
40	Gigya	1940	0.17
41	Nebula CX by Kampyle	1828	0.16
42	CallPage	1617	0.14
43	SAP Hybris Cloud for Customer	1555	0.13
44	WebEngage	1551	0.13
45	Woobox	1493	0.13
46	ChurnZero	1391	0.12
47	Kayako	1269	0.11
48	Oracle Service Cloud	1135	0.10
49	HelpCrunch	1127	0.10
50	Quantcast Choice	1010	0.09
51	ReferralCandy	985	0.08
52	Yieldify	958	0.08
53	QuantumMetric	956	0.08
54	Oracle CX	925	0.08
55	Airship	922	0.08
56	Qualtrics XM Customer Experience	860	0.07
57	Grade.us	848	0.07
58	Whatfix	840	0.07
59	amoCRM	805	0.07
60	ProProfs Knowledge Base	784	0.07
61	OpinionLab	770	0.07
62	DecibelInsight	768	0.07
63	Quadient	768	0.07
64	UserTesting	726	0.06
65	Confirmit	720	0.06
66	Dovetail	717	0.06
67	Adobe Experience Platform	669	0.06
68	NICE CXone	634	0.05
69	AskNicely	580	0.05
70	RumbleTalk	528	0.05
71	Zoho CRM Plus	520	0.04
72	Webtrekk	515	0.04
73	Nextiva	509	0.04
74	Vev	430	0.04
75	Thunderhead.com	420	0.04
76	TINT	414	0.04
77	Adobe Experience Manager Forms	396	0.03
78	Totango	376	0.03
79	Practice Ignition	369	0.03
80	TeleTech	356	0.03
81	Talisma	355	0.03
82	TapMango	336	0.03
83	Planhat	336	0.03
84	LoginRadius	319	0.03
85	GatherUp	311	0.03
86	AnyRoad	304	0.03
87	GetFeedback	295	0.03
88	Falcon.io	286	0.02
89	TeamSupport	286	0.02
90	VePlatform	284	0.02
91	Reevoo	282	0.02
92	TrustAnalytica	276	0.02
93	DeskDirector	274	0.02
94	Shipup	264	0.02
95	Thought Industries	242	0.02
96	Clarabridge	236	0.02
97	Moxtra	236	0.02
98	Oracle Unity Customer Data Platform	232	0.02
99	SurveySparrow	229	0.02
100	Vocalcom	225	0.02
101	Qhub	220	0.02
102	InMoment	208	0.02
103	FICO Customer Lifecycle Products	203	0.02
104	FiveStars	171	0.01
105	RocketLane	168	0.01
106	Q-nomy	167	0.01
107	Barilliance	165	0.01
108	Hippo Video	156	0.01
109	Bright Pattern	153	0.01
110	Satmetrix	151	0.01
111	ForeSee	150	0.01
112	ITSM 365	144	0.01
113	Oracle Fatwire	141	0.01
114	Kubra	139	0.01
115	Key Survey	135	0.01
116	KnowledgeOwl	134	0.01
117	Vonage Communications APIs (formerly Nexmo)	134	0.01
118	Conversocial	128	0.01
119	Cloudrexx	125	0.01
120	Backbase	116	0.01
121	ProProfs Survey Maker	114	0.01
122	ReviewTrackers	111	0.01
123	FUEL CYCLE	106	0.01
124	Interakt	105	0.01
125	Zingle	100	0.01
126	BEYABLE	100	0.01
127	HiConversion	99	0.01
128	Bluestone PIM	95	0.01
129	CustomerGauge	94	0.01
130	Wix Answers	94	0.01
131	Locobuzz	91	0.01
132	Mvix Digital Signage	86	0.01
133	Sprinklr Modern Care	85	0.01
134	FuseDesk	83	0.01
135	UJET	81	0.01
136	Alida	81	0.01
137	Nicereply	72	0.01
138	Servion	71	0.01
139	Antavo	70	0.01
140	Oracle Banking Digital Experience	69	0.01
141	Sharpen	67	0.01
142	Method:CRM	66	0.01
143	Nanorep	66	0.01
144	Navar	64	0.01
145	Comarch Loyalty Management	59	0.01
146	Cisco CX	58	0.00
147	Apptentive	56	0.00
148	CXGroup	56	0.00
149	Goodays	54	0.00
150	Scorebuddy	52	0.00
151	CX Index	50	0.00
152	MaritzCX	44	0.00
153	Zonka Feedback	44	0.00
154	Abacus Webvision Cloud	44	0.00
155	Retreaver	40	0.00
156	Barcart	39	0.00
157	Pluck	35	0.00
158	UXPressia	32	0.00
159	AskingPoint	30	0.00
160	Rant & Rave	30	0.00
161	SAS/ASSIST	29	0.00
162	Zoomph	26	0.00
163	Toonimo	25	0.00
164	VenueLytics	24	0.00
165	Userbrain	24	0.00
166	Oracle Real User Experience Insight	24	0.00
167	Salesmachine	23	0.00
168	Chattermill	23	0.00
169	Movate	23	0.00
170	Retently NPS	22	0.00
171	Aivo	21	0.00
172	Feedbackly	20	0.00
173	Katabat	19	0.00
174	IBM Watson Customer Experience Analytics	19	0.00
175	ResponseTek	19	0.00
176	Talkus	19	0.00
177	Avaya Business Advocate	19	0.00
178	Team Sales Agent	19	0.00
179	Pointillist	17	0.00
180	Engagor	17	0.00
181	Whisbi	16	0.00
182	Google Trusted Stores	16	0.00
183	Ushur	16	0.00
184	Cayzu	15	0.00
185	Yonyx	15	0.00
186	OXON	15	0.00
187	Vocoll	15	0.00
188	CMNTY	14	0.00
189	ProcedureFlow	14	0.00
190	Slapfive	14	0.00
191	CloudCherry	13	0.00
192	Sitecore Experience Commerce	12	0.00
193	SeeVolution	10	0.00
194	OneWelcome	10	0.00
195	Reputology	9	0.00
196	SimpleFeedback	9	0.00
197	Logicalware	9	0.00
198	UserRules	9	0.00
199	oorjit	9	0.00
200	Zenloop	9	0.00
201	Mi4biz	8	0.00
202	OpenText Communications Center Enterprise (CCE)	8	0.00
203	Easyway	8	0.00
204	SurveyLab	7	0.00
205	CrazyCall	7	0.00
206	Pisano	7	0.00
207	PeopleMetrics	7	0.00
208	Auryc	7	0.00
209	Progress DXP	7	0.00
210	Survey Analytics	6	0.00
211	KANA Express	6	0.00
212	eDigitalResearch (Maru EDR)	6	0.00
213	erxes Inc	6	0.00
214	Akio	6	0.00
215	Market Force Information	6	0.00
216	InviteManager	5	0.00
217	Intouch Insight	5	0.00
218	ServiceDock	5	0.00
219	Experiture	4	0.00
220	Cxense Insight	4	0.00
221	Antlere	4	0.00
222	SightMill	4	0.00
223	IBM Tealeaf	4	0.00
224	SuiteCX	4	0.00
225	Thanx Media	4	0.00
226	Touchpoint Dashboard	4	0.00
227	Akamai Intelligent Edge Platform	4	0.00
228	Clootrack	4	0.00
229	Concentrix Catalyst	4	0.00
230	Presence Customer eXperience Management	4	0.00
231	ThoughtBuzz	3	0.00
232	JumpSeat	3	0.00
233	Acromobile	3	0.00
234	Belly	3	0.00
235	3CLogic	3	0.00
236	RenegadeWorks	3	0.00
237	BankBuddy	3	0.00
238	Alterna CX	3	0.00
239	ShowHows	2	0.00
240	Quiq Messaging	2	0.00
241	Gotcha	2	0.00
242	Lily Enterprise	2	0.00
243	QA Recorder	2	0.00
244	Now Interact	2	0.00
245	SnapSolv	2	0.00
246	eAlicia Customer Experience	2	0.00
247	Qwary	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk, Intercom, Trustpilot. Here, you can view a full list of Customer Experience tools in the market.