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Customer Experience

Q: How many companies use Customer Experience software these days?

Around the world in 2026, over 612,253 companies are currently using one or more Customer Experience software. Out of these, there are 534,896 companies using Customer Experience tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 14.71% of market share, Intercom with 13.06% of market share, Trustpilot with 12.58% of market share. Check for other Customer Experience technologies market share here.

Q: What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Marketing (9,464), Digital Marketing (7,991), Education (6,289).

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

250

Technologies Tracked

1265314

Companies Tracked

Categories related to Customer Experience

CRM Platforms

Sales Enablement

Sales Management

Live Chat

Customer Experience

Top 5 Customer Experience technologies in 2026

Over 1265314 companies are using Customer Experience tools. Zendesk with 14.71% market share (186183 customers), Intercom with 13.06% market share (165242 customers), Trustpilot with 12.58% market share (159197 customers).

Technology

Market Share (Est.)

Customers

Zendesk

14.71%

186183

Intercom

13.06%

165242

Trustpilot

12.58%

159197

Adobe Experience Cloud

9.13%

115484

Qualtrics

7.22%

91309

Others

43.30%

547899

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (525371 companies), 20 - 49 employees (272965 companies), 100 - 249 employees (142763 companies).

Employee Size

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 534896 (54.15%), United Kingdom with 132367 (13.40%), Germany with 51045 (5.17%) customers respectively.

Customers

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Marketing (9464), Digital Marketing (7991), Education (6289).

Customers

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Zendesk	186183	14.71
2	Intercom	165242	13.06
3	Trustpilot	159197	12.58
4	Adobe Experience Cloud	115484	9.13
5	Qualtrics	91309	7.22
6	Adobe Marketing Cloud	87367	6.90
7	Freshworks	37045	2.93
8	Smartlook	33254	2.63
9	Qualtrics Research Core	28358	2.24
10	Adobe Commerce Cloud	25518	2.02
11	Zoho CRM	24898	1.97
12	Yotpo	23128	1.83
13	Campaign Monitor	22033	1.74
14	Podium	21466	1.70
15	Pendo	21222	1.68
16	Pipedrive	18789	1.48
17	Smile.io	16861	1.33
18	OneAll	13969	1.10
19	Salesforce Service Cloud	12416	0.98
20	Sitecore	10965	0.87
21	ClickTale	10126	0.80
22	Bazaarvoice	8680	0.69
23	Survicate	8237	0.65
24	Genesys	7282	0.58
25	LiveAgent	6894	0.54
26	Zoho Desk	6186	0.49
27	Feefo	6042	0.48
28	Collect.chat	6027	0.48
29	Bookafy	5878	0.46
30	SendX	5178	0.41
31	Genesys PureCloud	4877	0.39
32	LivePerson	4506	0.36
33	WalkMe	4253	0.34
34	Five9	3426	0.27
35	Medallia	3201	0.25
36	NiceJob	3045	0.24
37	PowerReviews	2441	0.19
38	Kustomer	2311	0.18
39	iZooto	2250	0.18
40	Gigya	2076	0.16
41	Nebula CX by Kampyle	2004	0.16
42	CallPage	1644	0.13
43	SAP Hybris Cloud for Customer	1545	0.12
44	WebEngage	1535	0.12
45	Woobox	1507	0.12
46	ChurnZero	1424	0.11
47	Kayako	1275	0.10
48	QuantumMetric	1243	0.10
49	HelpCrunch	1184	0.09
50	Oracle Service Cloud	1125	0.09
51	Quantcast Choice	1039	0.08
52	ReferralCandy	1032	0.08
53	Yieldify	1021	0.08
54	Whatfix	937	0.07
55	Oracle CX	930	0.07
56	Airship	927	0.07
57	Grade.us	917	0.07
58	Qualtrics XM Customer Experience	861	0.07
59	amoCRM	842	0.07
60	OpinionLab	835	0.07
61	DecibelInsight	801	0.06
62	ProProfs Knowledge Base	791	0.06
63	UserTesting	747	0.06
64	Quadient	740	0.06
65	Confirmit	736	0.06
66	Dovetail	723	0.06
67	Adobe Experience Platform	683	0.05
68	NICE CXone	632	0.05
69	AskNicely	580	0.05
70	RumbleTalk	553	0.04
71	Zoho CRM Plus	527	0.04
72	Webtrekk	524	0.04
73	Nextiva	516	0.04
74	Vev	453	0.04
75	TINT	430	0.03
76	Thunderhead.com	423	0.03
77	Adobe Experience Manager Forms	411	0.03
78	Totango	378	0.03
79	Practice Ignition	377	0.03
80	Talisma	357	0.03
81	TeleTech	354	0.03
82	TapMango	341	0.03
83	Planhat	336	0.03
84	AnyRoad	313	0.02
85	VePlatform	307	0.02
86	GetFeedback	299	0.02
87	GatherUp	295	0.02
88	TeamSupport	293	0.02
89	LoginRadius	288	0.02
90	TrustAnalytica	285	0.02
91	Falcon.io	272	0.02
92	DeskDirector	269	0.02
93	Reevoo	264	0.02
94	Shipup	256	0.02
95	Clarabridge	239	0.02
96	Moxtra	237	0.02
97	Thought Industries	234	0.02
98	Oracle Unity Customer Data Platform	233	0.02
99	Qhub	229	0.02
100	Vocalcom	224	0.02
101	FICO Customer Lifecycle Products	218	0.02
102	SurveySparrow	212	0.02
103	InMoment	199	0.02
104	FiveStars	174	0.01
105	Barilliance	173	0.01
106	RocketLane	170	0.01
107	Q-nomy	169	0.01
108	ForeSee	161	0.01
109	Hippo Video	160	0.01
110	Vonage Communications APIs (formerly Nexmo)	156	0.01
111	Satmetrix	152	0.01
112	Bright Pattern	149	0.01
113	Key Survey	141	0.01
114	Kubra	141	0.01
115	Oracle Fatwire	141	0.01
116	KnowledgeOwl	136	0.01
117	ITSM 365	136	0.01
118	Conversocial	128	0.01
119	Cloudrexx	127	0.01
120	Backbase	118	0.01
121	ProProfs Survey Maker	115	0.01
122	ReviewTrackers	114	0.01
123	FUEL CYCLE	108	0.01
124	Zingle	103	0.01
125	HiConversion	102	0.01
126	Interakt	98	0.01
127	BEYABLE	97	0.01
128	Bluestone PIM	96	0.01
129	CustomerGauge	95	0.01
130	Wix Answers	95	0.01
131	UJET	86	0.01
132	Mvix Digital Signage	84	0.01
133	FuseDesk	84	0.01
134	Locobuzz	82	0.01
135	Sprinklr Modern Care	81	0.01
136	Nanorep	76	0.01
137	Alida	74	0.01
138	Servion	72	0.01
139	Oracle Banking Digital Experience	72	0.01
140	Nicereply	68	0.01
141	Sharpen	67	0.01
142	Antavo	67	0.01
143	Method:CRM	64	0.01
144	Navar	64	0.01
145	Comarch Loyalty Management	60	0.00
146	Cisco CX	59	0.00
147	Apptentive	56	0.00
148	Scorebuddy	52	0.00
149	Goodays	52	0.00
150	CX Index	50	0.00
151	CXGroup	49	0.00
152	Zonka Feedback	47	0.00
153	MaritzCX	44	0.00
154	Abacus Webvision Cloud	44	0.00
155	Retreaver	44	0.00
156	Chattermill	43	0.00
157	Pluck	38	0.00
158	Barcart	36	0.00
159	Aivo	32	0.00
160	SAS/ASSIST	30	0.00
161	UXPressia	29	0.00
162	AskingPoint	29	0.00
163	Rant & Rave	29	0.00
164	Ushur	26	0.00
165	Salesmachine	25	0.00
166	VenueLytics	25	0.00
167	Retently NPS	25	0.00
168	Toonimo	24	0.00
169	Oracle Real User Experience Insight	24	0.00
170	Movate	24	0.00
171	Zoomph	23	0.00
172	Userbrain	23	0.00
173	Talkus	21	0.00
174	Feedbackly	20	0.00
175	Engagor	20	0.00
176	Katabat	19	0.00
177	IBM Watson Customer Experience Analytics	19	0.00
178	ResponseTek	19	0.00
179	Avaya Business Advocate	19	0.00
180	Team Sales Agent	19	0.00
181	Pointillist	17	0.00
182	Yonyx	16	0.00
183	Whisbi	16	0.00
184	OXON	16	0.00
185	Wright XM	16	0.00
186	Google Trusted Stores	16	0.00
187	CMNTY	15	0.00
188	Cayzu	15	0.00
189	ProcedureFlow	14	0.00
190	Sitecore Experience Commerce	14	0.00
191	CloudCherry	13	0.00
192	Vocoll	12	0.00
193	SeeVolution	11	0.00
194	Slapfive	11	0.00
195	Honestly	10	0.00
196	oorjit	10	0.00
197	OneWelcome	10	0.00
198	Reputology	9	0.00
199	SimpleFeedback	9	0.00
200	Logicalware	9	0.00
201	UserRules	9	0.00
202	Zenloop	9	0.00
203	Easyway	9	0.00
204	Perkville	8	0.00
205	Pisano	8	0.00
206	Mi4biz	8	0.00
207	OpenText Communications Center Enterprise (CCE)	8	0.00
208	Auryc	8	0.00
209	SurveyLab	7	0.00
210	CrazyCall	7	0.00
211	eDigitalResearch (Maru EDR)	7	0.00
212	PeopleMetrics	7	0.00
213	Progress DXP	7	0.00
214	Survey Analytics	6	0.00
215	KANA Express	6	0.00
216	erxes Inc	6	0.00
217	Market Force Information	6	0.00
218	InviteManager	5	0.00
219	Intouch Insight	5	0.00
220	ServiceDock	5	0.00
221	Akio	5	0.00
222	Experiture	4	0.00
223	Belly	4	0.00
224	Cxense Insight	4	0.00
225	Antlere	4	0.00
226	SightMill	4	0.00
227	IBM Tealeaf	4	0.00
228	SuiteCX	4	0.00
229	Thanx Media	4	0.00
230	Touchpoint Dashboard	4	0.00
231	Akamai Intelligent Edge Platform	4	0.00
232	Clootrack	4	0.00
233	Concentrix Catalyst	4	0.00
234	JumpSeat	3	0.00
235	Acromobile	3	0.00
236	3CLogic	3	0.00
237	RenegadeWorks	3	0.00
238	Quiq Messaging	3	0.00
239	BankBuddy	3	0.00
240	Alterna CX	3	0.00
241	ThoughtBuzz	2	0.00
242	CallidusCloud CX	2	0.00
243	ShowHows	2	0.00
244	Gotcha	2	0.00
245	Lily Enterprise	2	0.00
246	QA Recorder	2	0.00
247	Now Interact	2	0.00
248	SnapSolv	2	0.00
249	eAlicia Customer Experience	2	0.00
250	Qwary	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk, Intercom, Trustpilot. Here, you can view a full list of Customer Experience tools in the market.