Customer Experience

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

255
Technologies
805253
Companies
18
Movements
Categories related to Customer Experience

Top 5 Customer Experience technologies in 2023

Over 805,253 companies are using Customer Experience tools. Zendesk with 21.69% market share (174,638 customers), Trustpilot with 13.14% market share (105,815 customers), Adobe Marketing Cloud with 7.78% market share (62,612 customers),

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (331,160 companies), 20 - 49 employees (245,096 companies), 100 - 249 employees (99,923 companies).

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 505,837 (61.87%), United Kingdom with 100,819 (12.33%), India with 39,696 (4.86%) customers respectively.

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Professional Services (168,636), Technology (99,168), Retail and CPG (86,474).

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking Technology Customers Market share
1 Zendesk 174638 21.69 (%)
2 Trustpilot 105815 13.14 (%)
3 Adobe Marketing Cloud 62612 7.78 (%)
4 Intercom 53949 6.70 (%)
5 Freshworks 29999 3.73 (%)
6 Campaign Monitor 27312 3.39 (%)
7 Qualtrics 26443 3.28 (%)
8 Podium 23618 2.93 (%)
9 Yotpo 22638 2.81 (%)
10 Smile.io 18598 2.31 (%)
11 Qualtrics Research Core 17699 2.20 (%)
12 Zoho CRM 17225 2.14 (%)
13 Smartlook 15439 1.92 (%)
14 Pendo 12373 1.54 (%)
15 OneAll 12077 1.50 (%)
16 Sitecore 11432 1.42 (%)
17 Pipedrive 11375 1.41 (%)
18 Salesforce Service Cloud 11149 1.38 (%)
19 LiveAgent 8494 1.05 (%)
20 Bazaarvoice 7870 0.98 (%)
21 Zoho CRM Plus 6872 0.85 (%)
22 LivePerson 6771 0.84 (%)
23 Genesys 6018 0.75 (%)
24 Feefo 5275 0.66 (%)
25 KANA Express 5245 0.65 (%)
26 Zoho Desk 4668 0.58 (%)
27 Adobe Experience Cloud 3862 0.48 (%)
28 Wix Answers 3724 0.46 (%)
29 Collect.chat 3640 0.45 (%)
30 Medallia 3413 0.42 (%)
31 Bookafy 3367 0.42 (%)
32 PowerReviews 3279 0.41 (%)
33 Nebula CX by Kampyle 3148 0.39 (%)
34 Gigya 3095 0.38 (%)
35 Five9 2867 0.36 (%)
36 ClickTale 2647 0.33 (%)
37 Usabilla 2624 0.33 (%)
38 WalkMe 2614 0.32 (%)
39 Cxense Insight 2324 0.29 (%)
40 Kayako 2196 0.27 (%)
41 Genesys PureCloud 2181 0.27 (%)
42 RumbleTalk 2136 0.27 (%)
43 SendX 1816 0.23 (%)
44 NiceJob 1766 0.22 (%)
45 CallPage 1520 0.19 (%)
46 ProProfs Knowledge Base 1429 0.18 (%)
47 Kustomer 1405 0.17 (%)
48 Quantcast Choice 1279 0.16 (%)
49 Woobox 1178 0.15 (%)
50 WebEngage 1176 0.15 (%)
51 QuantumMetric 1168 0.15 (%)
52 iZooto 1163 0.14 (%)
53 Grade.us 1130 0.14 (%)
54 HelpCrunch 1124 0.14 (%)
55 Method:CRM 1084 0.13 (%)
56 GatherUp 1077 0.13 (%)
57 Antlere 1070 0.13 (%)
58 Confirmit 984 0.12 (%)
59 Oracle Service Cloud 962 0.12 (%)
60 amoCRM 941 0.12 (%)
61 Thunderhead.com 932 0.12 (%)
62 ReferralCandy 926 0.11 (%)
63 SAP Hybris Cloud for Customer 921 0.11 (%)
64 Oracle CX 860 0.11 (%)
65 OpinionLab 858 0.11 (%)
66 Survicate 829 0.10 (%)
67 Whisbi 811 0.10 (%)
68 Thunderhead ONE Engagement Hub 758 0.09 (%)
69 ChurnZero 753 0.09 (%)
70 Whatfix 741 0.09 (%)
71 DecibelInsight 733 0.09 (%)
72 Yieldify 630 0.08 (%)
73 Webtrekk 612 0.08 (%)
74 UserTesting 539 0.07 (%)
75 NICE CXone 452 0.06 (%)
76 ForeSee 450 0.06 (%)
77 Adobe Experience Platform 442 0.05 (%)
78 Talisma 427 0.05 (%)
79 TINT 417 0.05 (%)
80 LoginRadius 410 0.05 (%)
81 Practice Ignition 409 0.05 (%)
82 GetFeedback 400 0.05 (%)
83 Adobe Commerce Cloud 384 0.05 (%)
84 Market Force Information 384 0.05 (%)
85 Antavo 384 0.05 (%)
86 Thought Industries 379 0.05 (%)
87 Quadient 375 0.05 (%)
88 Totango 364 0.05 (%)
89 Nextiva 354 0.04 (%)
90 HiConversion 354 0.04 (%)
91 AskNicely 330 0.04 (%)
92 Retently NPS 330 0.04 (%)
93 TeamSupport 308 0.04 (%)
94 Adobe Experience Manager Forms 302 0.04 (%)
95 Key Survey 294 0.04 (%)
96 Clarabridge 293 0.04 (%)
97 Reevoo 291 0.04 (%)
98 TapMango 289 0.04 (%)
99 Shipup 289 0.04 (%)
100 Qhub 275 0.03 (%)
101 Vev 267 0.03 (%)
102 DeskDirector 264 0.03 (%)
103 Cloudrexx 244 0.03 (%)
104 Barilliance 243 0.03 (%)
105 Falcon.io 240 0.03 (%)
106 Nanorep 234 0.03 (%)
107 Perkville 230 0.03 (%)
108 Kubra 228 0.03 (%)
109 Hippo Video 219 0.03 (%)
110 UXPressia 215 0.03 (%)
111 Pisano 213 0.03 (%)
112 Akio 208 0.03 (%)
113 Moxtra 191 0.02 (%)
114 Satmetrix 189 0.02 (%)
115 Vocalcom 175 0.02 (%)
116 Conversocial 162 0.02 (%)
117 Pointillist 156 0.02 (%)
118 Honestly 155 0.02 (%)
119 Client Heartbeat 152 0.02 (%)
120 Dovetail 146 0.02 (%)
121 Mvix Digital Signage 146 0.02 (%)
122 Zingle 144 0.02 (%)
123 InMoment 137 0.02 (%)
124 Vonage Communications APIs (formerly Nexmo) 137 0.02 (%)
125 KnowledgeOwl 134 0.02 (%)
126 Appirio 133 0.02 (%)
127 Planhat 130 0.02 (%)
128 Oracle Fatwire 127 0.02 (%)
129 Bright Pattern 126 0.02 (%)
130 Belly 120 0.01 (%)
131 Q-nomy 119 0.01 (%)
132 ProProfs Survey Maker 116 0.01 (%)
133 Backbase 113 0.01 (%)
134 Zoomph 111 0.01 (%)
135 Cayzu 107 0.01 (%)
136 Impel 104 0.01 (%)
137 ReviewTrackers 103 0.01 (%)
138 Userbrain 95 0.01 (%)
139 Abacus Webvision Cloud 95 0.01 (%)
140 FUEL CYCLE 93 0.01 (%)
141 VePlatform 91 0.01 (%)
142 Intouch Insight 91 0.01 (%)
143 CustomerGauge 91 0.01 (%)
144 Yonyx 90 0.01 (%)
145 SurveySparrow 88 0.01 (%)
146 Apptentive 88 0.01 (%)
147 BEYABLE 79 0.01 (%)
148 PeopleMetrics 74 0.01 (%)
149 Picnic 71 0.01 (%)
150 FuseDesk 71 0.01 (%)
151 Starred 71 0.01 (%)
152 Scorebuddy 71 0.01 (%)
153 Survey Analytics 69 0.01 (%)
154 UJET 68 0.01 (%)
155 Slapfive 68 0.01 (%)
156 Comarch Loyalty Management 61 0.01 (%)
157 Bluestone PIM 60 0.01 (%)
158 Alida 59 0.01 (%)
159 Feedbackly 59 0.01 (%)
160 Servion 58 0.01 (%)
161 CXGroup 58 0.01 (%)
162 Quiq Messaging 56 0.01 (%)
163 ProcedureFlow 56 0.01 (%)
164 ResponseTek 55 0.01 (%)
165 CMNTY 54 0.01 (%)
166 Nicereply 52 0.01 (%)
167 Locobuzz 52 0.01 (%)
168 erxes Inc 51 0.01 (%)
169 CrazyCall 49 0.01 (%)
170 Moxie Concierge 48 0.01 (%)
171 Collect Loyalty 48 0.01 (%)
172 Sharpen 48 0.01 (%)
173 Emolytics 48 0.01 (%)
174 Talkus 45 0.01 (%)
175 SeeVolution 44 0.01 (%)
176 Touchpoint Dashboard 42 0.01 (%)
177 Chattermill 40 0.00 (%)
178 MaritzCX 39 0.00 (%)
179 UserReplay 38 0.00 (%)
180 Zonka Feedback 37 0.00 (%)
181 INDE Broadcast AR 35 0.00 (%)
182 Sitecore Experience Commerce 34 0.00 (%)
183 Zenloop 34 0.00 (%)
184 Engagor 34 0.00 (%)
185 Pluck 34 0.00 (%)
186 Toonimo 31 0.00 (%)
187 Interakt 31 0.00 (%)
188 Google Trusted Stores 30 0.00 (%)
189 Rant & Rave 27 0.00 (%)
190 eDigitalResearch (Maru EDR) 27 0.00 (%)
191 Oracle Banking Digital Experience 27 0.00 (%)
192 AskingPoint 26 0.00 (%)
193 Katabat 24 0.00 (%)
194 SurveyLab 23 0.00 (%)
195 SAS/ASSIST 23 0.00 (%)
196 Preferred Patron Loyalty 23 0.00 (%)
197 Retreaver 22 0.00 (%)
198 Temper.io 22 0.00 (%)
199 Experiture 22 0.00 (%)
200 Vocoll 19 0.00 (%)
201 UXprobe 19 0.00 (%)
202 oorjit 18 0.00 (%)
203 SightMill 18 0.00 (%)
204 SurveyExpression 18 0.00 (%)
205 Bugwolf 17 0.00 (%)
206 Oracle Unity Customer Data Platform 16 0.00 (%)
207 Iridize 16 0.00 (%)
208 InviteManager 15 0.00 (%)
209 Avaya Business Advocate 15 0.00 (%)
210 Oracle Real User Experience Insight 14 0.00 (%)
211 Reputology 13 0.00 (%)
212 Journey Sales 13 0.00 (%)
213 OXON 13 0.00 (%)
214 SuiteCX 12 0.00 (%)
215 Logicalware 12 0.00 (%)
216 Ushur 11 0.00 (%)
217 RocketLane 11 0.00 (%)
218 Mi4biz 10 0.00 (%)
219 CloudCherry 10 0.00 (%)
220 ITSM 365 10 0.00 (%)
221 OpenText Communications Center Enterprise (CCE) 10 0.00 (%)
222 ServiceDock 9 0.00 (%)
223 IBM Tealeaf 9 0.00 (%)
224 Acromobile 9 0.00 (%)
225 Survey Galaxy 9 0.00 (%)
226 SimpleFeedback 9 0.00 (%)
227 IBM Watson Customer Experience Analytics 8 0.00 (%)
228 Thanx Media 8 0.00 (%)
229 Promoter Ninja 8 0.00 (%)
230 Survaider 8 0.00 (%)
231 Salesmachine 7 0.00 (%)
232 Concentrix Catalyst 7 0.00 (%)
233 Gotcha 6 0.00 (%)
234 Survtapp 6 0.00 (%)
235 Sprinklr Modern Care 6 0.00 (%)
236 Guideblocks 5 0.00 (%)
237 UserRules 5 0.00 (%)
238 Team Sales Agent 5 0.00 (%)
239 VenueLytics 4 0.00 (%)
240 ThoughtBuzz 4 0.00 (%)
241 Auryc 4 0.00 (%)
242 SnapSolv 4 0.00 (%)
243 CallidusCloud CX 3 0.00 (%)
244 ReviewSpreader 3 0.00 (%)
245 RenegadeWorks 3 0.00 (%)
246 ShowHows 3 0.00 (%)
247 ATryBox 3 0.00 (%)
248 Akamai Intelligent Edge Platform 3 0.00 (%)
249 Nextpond 3 0.00 (%)
250 Wright XM 2 0.00 (%)
251 Oracle RightNow Engage 2 0.00 (%)
252 JumpSeat 2 0.00 (%)
253 3CLogic 2 0.00 (%)
254 cliizii 2 0.00 (%)
255 BankBuddy 2 0.00 (%)
Technology Market share
Zendesk 21.69 (%)
Trustpilot 13.14 (%)
Adobe Marketing Cloud 7.78 (%)
Intercom 6.70 (%)
Freshworks 3.73 (%)
Campaign Monitor 3.39 (%)
Qualtrics 3.28 (%)
Podium 2.93 (%)
Yotpo 2.81 (%)
Smile.io 2.31 (%)
Qualtrics Research Core 2.20 (%)
Zoho CRM 2.14 (%)
Smartlook 1.92 (%)
Pendo 1.54 (%)
OneAll 1.50 (%)
Sitecore 1.42 (%)
Pipedrive 1.41 (%)
Salesforce Service Cloud 1.38 (%)
LiveAgent 1.05 (%)
Bazaarvoice 0.98 (%)
Zoho CRM Plus 0.85 (%)
LivePerson 0.84 (%)
Genesys 0.75 (%)
Feefo 0.66 (%)
KANA Express 0.65 (%)
Zoho Desk 0.58 (%)
Adobe Experience Cloud 0.48 (%)
Wix Answers 0.46 (%)
Collect.chat 0.45 (%)
Medallia 0.42 (%)
Bookafy 0.42 (%)
PowerReviews 0.41 (%)
Nebula CX by Kampyle 0.39 (%)
Gigya 0.38 (%)
Five9 0.36 (%)
ClickTale 0.33 (%)
Usabilla 0.33 (%)
WalkMe 0.32 (%)
Cxense Insight 0.29 (%)
Kayako 0.27 (%)
Genesys PureCloud 0.27 (%)
RumbleTalk 0.27 (%)
SendX 0.23 (%)
NiceJob 0.22 (%)
CallPage 0.19 (%)
ProProfs Knowledge Base 0.18 (%)
Kustomer 0.17 (%)
Quantcast Choice 0.16 (%)
Woobox 0.15 (%)
WebEngage 0.15 (%)
QuantumMetric 0.15 (%)
iZooto 0.14 (%)
Grade.us 0.14 (%)
HelpCrunch 0.14 (%)
Method:CRM 0.13 (%)
GatherUp 0.13 (%)
Antlere 0.13 (%)
Confirmit 0.12 (%)
Oracle Service Cloud 0.12 (%)
amoCRM 0.12 (%)
Thunderhead.com 0.12 (%)
ReferralCandy 0.11 (%)
SAP Hybris Cloud for Customer 0.11 (%)
Oracle CX 0.11 (%)
OpinionLab 0.11 (%)
Survicate 0.10 (%)
Whisbi 0.10 (%)
Thunderhead ONE Engagement Hub 0.09 (%)
ChurnZero 0.09 (%)
Whatfix 0.09 (%)
DecibelInsight 0.09 (%)
Yieldify 0.08 (%)
Webtrekk 0.08 (%)
UserTesting 0.07 (%)
NICE CXone 0.06 (%)
ForeSee 0.06 (%)
Adobe Experience Platform 0.05 (%)
Talisma 0.05 (%)
TINT 0.05 (%)
LoginRadius 0.05 (%)
Practice Ignition 0.05 (%)
GetFeedback 0.05 (%)
Adobe Commerce Cloud 0.05 (%)
Market Force Information 0.05 (%)
Antavo 0.05 (%)
Thought Industries 0.05 (%)
Quadient 0.05 (%)
Totango 0.05 (%)
Nextiva 0.04 (%)
HiConversion 0.04 (%)
AskNicely 0.04 (%)
Retently NPS 0.04 (%)
TeamSupport 0.04 (%)
Adobe Experience Manager Forms 0.04 (%)
Key Survey 0.04 (%)
Clarabridge 0.04 (%)
Reevoo 0.04 (%)
TapMango 0.04 (%)
Shipup 0.04 (%)
Qhub 0.03 (%)
Vev 0.03 (%)
DeskDirector 0.03 (%)
Cloudrexx 0.03 (%)
Barilliance 0.03 (%)
Falcon.io 0.03 (%)
Nanorep 0.03 (%)
Perkville 0.03 (%)
Kubra 0.03 (%)
Hippo Video 0.03 (%)
UXPressia 0.03 (%)
Pisano 0.03 (%)
Akio 0.03 (%)
Moxtra 0.02 (%)
Satmetrix 0.02 (%)
Vocalcom 0.02 (%)
Conversocial 0.02 (%)
Pointillist 0.02 (%)
Honestly 0.02 (%)
Client Heartbeat 0.02 (%)
Dovetail 0.02 (%)
Mvix Digital Signage 0.02 (%)
Zingle 0.02 (%)
InMoment 0.02 (%)
Vonage Communications APIs (formerly Nexmo) 0.02 (%)
KnowledgeOwl 0.02 (%)
Appirio 0.02 (%)
Planhat 0.02 (%)
Oracle Fatwire 0.02 (%)
Bright Pattern 0.02 (%)
Belly 0.01 (%)
Q-nomy 0.01 (%)
ProProfs Survey Maker 0.01 (%)
Backbase 0.01 (%)
Zoomph 0.01 (%)
Cayzu 0.01 (%)
Impel 0.01 (%)
ReviewTrackers 0.01 (%)
Userbrain 0.01 (%)
Abacus Webvision Cloud 0.01 (%)
FUEL CYCLE 0.01 (%)
VePlatform 0.01 (%)
Intouch Insight 0.01 (%)
CustomerGauge 0.01 (%)
Yonyx 0.01 (%)
SurveySparrow 0.01 (%)
Apptentive 0.01 (%)
BEYABLE 0.01 (%)
PeopleMetrics 0.01 (%)
Picnic 0.01 (%)
FuseDesk 0.01 (%)
Starred 0.01 (%)
Scorebuddy 0.01 (%)
Survey Analytics 0.01 (%)
UJET 0.01 (%)
Slapfive 0.01 (%)
Comarch Loyalty Management 0.01 (%)
Bluestone PIM 0.01 (%)
Alida 0.01 (%)
Feedbackly 0.01 (%)
Servion 0.01 (%)
CXGroup 0.01 (%)
Quiq Messaging 0.01 (%)
ProcedureFlow 0.01 (%)
ResponseTek 0.01 (%)
CMNTY 0.01 (%)
Nicereply 0.01 (%)
Locobuzz 0.01 (%)
erxes Inc 0.01 (%)
CrazyCall 0.01 (%)
Moxie Concierge 0.01 (%)
Collect Loyalty 0.01 (%)
Sharpen 0.01 (%)
Emolytics 0.01 (%)
Talkus 0.01 (%)
SeeVolution 0.01 (%)
Touchpoint Dashboard 0.01 (%)
Chattermill 0.00 (%)
MaritzCX 0.00 (%)
UserReplay 0.00 (%)
Zonka Feedback 0.00 (%)
INDE Broadcast AR 0.00 (%)
Sitecore Experience Commerce 0.00 (%)
Zenloop 0.00 (%)
Engagor 0.00 (%)
Pluck 0.00 (%)
Toonimo 0.00 (%)
Interakt 0.00 (%)
Google Trusted Stores 0.00 (%)
Rant & Rave 0.00 (%)
eDigitalResearch (Maru EDR) 0.00 (%)
Oracle Banking Digital Experience 0.00 (%)
AskingPoint 0.00 (%)
Katabat 0.00 (%)
SurveyLab 0.00 (%)
SAS/ASSIST 0.00 (%)
Preferred Patron Loyalty 0.00 (%)
Retreaver 0.00 (%)
Temper.io 0.00 (%)
Experiture 0.00 (%)
Vocoll 0.00 (%)
UXprobe 0.00 (%)
oorjit 0.00 (%)
SightMill 0.00 (%)
SurveyExpression 0.00 (%)
Bugwolf 0.00 (%)
Oracle Unity Customer Data Platform 0.00 (%)
Iridize 0.00 (%)
InviteManager 0.00 (%)
Avaya Business Advocate 0.00 (%)
Oracle Real User Experience Insight 0.00 (%)
Reputology 0.00 (%)
Journey Sales 0.00 (%)
OXON 0.00 (%)
SuiteCX 0.00 (%)
Logicalware 0.00 (%)
Ushur 0.00 (%)
RocketLane 0.00 (%)
Mi4biz 0.00 (%)
CloudCherry 0.00 (%)
ITSM 365 0.00 (%)
OpenText Communications Center Enterprise (CCE) 0.00 (%)
ServiceDock 0.00 (%)
IBM Tealeaf 0.00 (%)
Acromobile 0.00 (%)
Survey Galaxy 0.00 (%)
SimpleFeedback 0.00 (%)
IBM Watson Customer Experience Analytics 0.00 (%)
Thanx Media 0.00 (%)
Promoter Ninja 0.00 (%)
Survaider 0.00 (%)
Salesmachine 0.00 (%)
Concentrix Catalyst 0.00 (%)
Gotcha 0.00 (%)
Survtapp 0.00 (%)
Sprinklr Modern Care 0.00 (%)
Guideblocks 0.00 (%)
UserRules 0.00 (%)
Team Sales Agent 0.00 (%)
VenueLytics 0.00 (%)
ThoughtBuzz 0.00 (%)
Auryc 0.00 (%)
SnapSolv 0.00 (%)
CallidusCloud CX 0.00 (%)
ReviewSpreader 0.00 (%)
RenegadeWorks 0.00 (%)
ShowHows 0.00 (%)
ATryBox 0.00 (%)
Akamai Intelligent Edge Platform 0.00 (%)
Nextpond 0.00 (%)
Wright XM 0.00 (%)
Oracle RightNow Engage 0.00 (%)
JumpSeat 0.00 (%)
3CLogic 0.00 (%)
cliizii 0.00 (%)
BankBuddy 0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk, Trustpilot, Adobe Marketing Cloud. Here, you can view a full list of Customer Experience tools in the market.

How many companies use Customer Experience software these days?

Around the world in 2023, over 984,191 companies are currently using one or more Customer Experience software. Out of these, there are 505,837 companies using Customer Experience tools that are originally from the United States .

Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 21.69 % of market share, and Trustpilot with 13.14 % of market share and Adobe Marketing Cloud with 7.78 % of market share . Check for other Customer Experience technologies market share here.

What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Professional Services (168,636) , Technology (99,168) , Retail and CPG (86,474) .

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