Customer Experience

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

246

Technologies Tracked

1000830

Companies Tracked

Categories related to Customer Experience

Customer Experience
Live Chat
Forms And Surveys
Customer Engagement
Membership Management

Top 5 Customer Experience technologies in 2025

Over 1000830 companies are using Customer Experience tools. Zendesk with 16.53% market share (165482 customers), Intercom with 13.44% market share (134514 customers), Trustpilot with 12.24% market share (122529 customers).

Technology

Market Share (Est.)

Customers

  • Zendesk

    16.53%

    165482

  • Intercom

    13.44%

    134514

  • Trustpilot

    12.24%

    122529

  • Adobe Marketing Cloud

    7.25%

    72538

  • Adobe Experience Cloud

    6.66%

    66653

  • Others

    43.87%

    439114

  • Customer Experience Customers by Employee Size

    The majority of Customer Experience category falls in the company size of 0 - 9 employees (400703 companies), 20 - 49 employees (240105 companies), 100 - 249 employees (126223 companies).

    Employee Size

    Customer Experience Customers by Geography

    Companies using Customer Experience technology software are majorly from the United States with 430238 (54.65%), United Kingdom with 108065 (13.73%), Australia with 39131 (4.97%) customers respectively.

    Customers

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    Company Logo

    Customer Experience Customers by Industry

    Top industries that use Customer Experience for Marketing (8555), Digital Marketing (6701), Education (5945).

    Customers

    Market Share for Top Customer Experience Technologies

    Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Zendesk16548216.53
    2Intercom13451413.44
    3Trustpilot12252912.24
    4Adobe Marketing Cloud725387.25
    5Adobe Experience Cloud666536.66
    6Qualtrics480464.80
    7Freshworks320983.21
    8Smartlook279512.79
    9Podium249642.49
    10Qualtrics Research Core227802.28
    11Yotpo222152.22
    12Campaign Monitor220742.21
    13Zoho CRM203362.03
    14Adobe Commerce Cloud187761.88
    15Pendo170911.71
    16OneAll152461.52
    17Pipedrive147701.48
    18Smile.io146901.47
    19Sitecore89020.89
    20Salesforce Service Cloud81600.82
    21Bookafy67390.67
    22LiveAgent66790.67
    23Bazaarvoice65860.66
    24Feefo57640.58
    25Collect.chat55690.56
    26Zoho Desk52070.52
    27WalkMe52060.52
    28Genesys45520.45
    29LivePerson43660.44
    30ClickTale40490.40
    31Medallia30970.31
    32NiceJob28960.29
    33Five927760.28
    34Genesys PureCloud27730.28
    35SendX25190.25
    36PowerReviews25050.25
    37Nebula CX by Kampyle21830.22
    38Kustomer20890.21
    39Gigya19020.19
    40Survicate17990.18
    41iZooto17060.17
    42Woobox16930.17
    43WebEngage16630.17
    44CallPage15520.16
    45QuantumMetric15280.15
    46ChurnZero14520.15
    47HelpCrunch13040.13
    48Kayako11280.11
    49SAP Hybris Cloud for Customer10440.10
    50ReferralCandy9830.10
    51Yieldify9690.10
    52Quantcast Choice9480.09
    53OpinionLab8650.09
    54Grade.us8480.08
    55Whatfix8190.08
    56ProProfs Knowledge Base7740.08
    57Oracle CX7390.07
    58Confirmit7300.07
    59DecibelInsight7280.07
    60Airship7120.07
    61TINT6840.07
    62amoCRM6730.07
    63Oracle Service Cloud6480.06
    64UserTesting5790.06
    65AskNicely5460.05
    66Qualtrics XM Customer Experience5220.05
    67Webtrekk5110.05
    68TeamSupport5030.05
    69Quadient5010.05
    70NICE CXone4680.05
    71Adobe Experience Platform4680.05
    72RumbleTalk4400.04
    73Nextiva4090.04
    74Zoho CRM Plus4000.04
    75Vev3950.04
    76Thunderhead.com3630.04
    77GatherUp3570.04
    78TapMango3460.03
    79DeskDirector3200.03
    80FiveStars3070.03
    81AnyRoad3050.03
    82Practice Ignition3010.03
    83Talisma2970.03
    84Dovetail2910.03
    85TeleTech2870.03
    86Totango2700.03
    87Reevoo2650.03
    88Adobe Experience Manager Forms2650.03
    89Planhat2570.03
    90GetFeedback2480.02
    91TrustAnalytica2470.02
    92Shipup2410.02
    93ForeSee2260.02
    94Thought Industries2250.02
    95Qhub2210.02
    96Key Survey2100.02
    97Clarabridge1880.02
    98Moxtra1860.02
    99Q-nomy1740.02
    100Falcon.io1690.02
    101FICO Customer Lifecycle Products1630.02
    102Barilliance1600.02
    103Hippo Video1540.02
    104Vonage Communications APIs (formerly Nexmo)1450.01
    105InMoment1370.01
    106KnowledgeOwl1330.01
    107ReviewTrackers1260.01
    108Satmetrix1200.01
    109ProProfs Survey Maker1180.01
    110LoginRadius1180.01
    111Cloudrexx1180.01
    112Wix Answers1090.01
    113HiConversion1070.01
    114Oracle Unity Customer Data Platform1040.01
    115BEYABLE1020.01
    116SurveySparrow1010.01
    117Conversocial1010.01
    118ITSM 3651000.01
    119Kubra950.01
    120Nanorep880.01
    121Backbase870.01
    122Vocalcom850.01
    123CXGroup850.01
    124FuseDesk830.01
    125Oracle Fatwire810.01
    126CustomerGauge800.01
    127Bright Pattern800.01
    128Zingle780.01
    129Alida700.01
    130Navar680.01
    131FUEL CYCLE670.01
    132Locobuzz670.01
    133Bluestone PIM660.01
    134UJET640.01
    135Nicereply620.01
    136Servion540.01
    137Chattermill520.01
    138Aivo510.01
    139Goodays510.01
    140Barcart480.00
    141RocketLane470.00
    142Interakt450.00
    143Retreaver440.00
    144Rant & Rave440.00
    145Cisco CX420.00
    146Method:CRM410.00
    147VePlatform390.00
    148Abacus Webvision Cloud390.00
    149Zoomph380.00
    150Apptentive380.00
    151Comarch Loyalty Management370.00
    152Sharpen370.00
    153MaritzCX360.00
    154Pluck350.00
    155Oracle Banking Digital Experience320.00
    156Avaya Business Advocate280.00
    157AskingPoint270.00
    158CX Index270.00
    159Belly250.00
    160Honestly240.00
    161Retently NPS230.00
    162ResponseTek230.00
    163Google Trusted Stores230.00
    164Oracle Real User Experience Insight220.00
    165Engagor210.00
    166Toonimo200.00
    167Scorebuddy190.00
    168UXPressia190.00
    169VenueLytics180.00
    170Whisbi170.00
    171Talkus170.00
    172SAS/ASSIST170.00
    173Cayzu150.00
    174Katabat150.00
    175Team Sales Agent150.00
    176Antavo140.00
    177eDigitalResearch (Maru EDR)140.00
    178Vocoll140.00
    179Salesmachine130.00
    180Pointillist130.00
    181CMNTY120.00
    182PeopleMetrics120.00
    183Survey Analytics110.00
    184SeeVolution110.00
    185oorjit110.00
    186OXON110.00
    187Ushur110.00
    188Movate110.00
    189Reputology100.00
    190Yonyx100.00
    191CloudCherry100.00
    192OneWelcome100.00
    193SurveyLab90.00
    194CrazyCall90.00
    195Perkville90.00
    196SimpleFeedback90.00
    197UserRules90.00
    198ProcedureFlow90.00
    199Userbrain90.00
    200Sitecore Experience Commerce90.00
    201Zenloop90.00
    202Slapfive90.00
    203Now Interact90.00
    204Logicalware80.00
    205Market Force Information80.00
    206Concentrix Catalyst80.00
    207Experiture70.00
    208InviteManager70.00
    209OpenText Communications Center Enterprise (CCE)70.00
    210Pisano60.00
    211Mi4biz60.00
    212ServiceDock60.00
    213Lily Enterprise60.00
    214Easyway60.00
    215Starred50.00
    2163CLogic50.00
    217Cxense Insight50.00
    218Antlere50.00
    219KANA Express50.00
    220IBM Tealeaf50.00
    221Touchpoint Dashboard50.00
    222Acromobile40.00
    223Gotcha40.00
    224IBM Watson Customer Experience Analytics40.00
    225Auryc40.00
    226Sprinklr Modern Care40.00
    227ThoughtBuzz30.00
    228JumpSeat30.00
    229Zonka Feedback30.00
    230Quiq Messaging30.00
    231Intouch Insight30.00
    232Thanx Media30.00
    233erxes Inc30.00
    234Bugwolf20.00
    235Mvix Digital Signage20.00
    236CallidusCloud CX20.00
    237RenegadeWorks20.00
    238ShowHows20.00
    239SightMill20.00
    240Reflex Appointment20.00
    241Akio20.00
    242SnapSolv20.00
    243Akamai Intelligent Edge Platform20.00
    244Clootrack20.00
    245Halosight20.00
    246Qloo20.00

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Experience software market leaders?

    Top leaders in the category for Customer Experience software are Zendesk, Intercom, Trustpilot. Here, you can view a full list of Customer Experience tools in the market.

    faq icon

    How many companies use Customer Experience software these days?

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    Which company has the most significant market share in the Customer Experience software space?

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    What are the top industries that usually use Customer Experience softwares?

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    Choose Technologies to compare

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    Popular Comparisons

    Zendesk vs Intercom

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