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Customer Experience

Q: How many companies use Customer Experience software these days?

Around the world in 2025, over 592,136 companies are currently using one or more Customer Experience software. Out of these, there are 410,060 companies using Customer Experience tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 17.71% of market share, Intercom with 14.50% of market share, Trustpilot with 13.35% of market share. Check for other Customer Experience technologies market share here.

Q: What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Marketing (8,805), Digital Marketing (6,851), Education (5,813).

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

244

Technologies Tracked

930103

Companies Tracked

Categories related to Customer Experience

Customer Experience

Live Chat

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Customer Experience technologies in 2025

Over 930103 companies are using Customer Experience tools. Zendesk with 17.71% market share (164707 customers), Intercom with 14.50% market share (134900 customers), Trustpilot with 13.35% market share (124208 customers).

Technology

Market Share (Est.)

Customers

Zendesk

17.71%

164707

Intercom

14.50%

134900

Trustpilot

13.35%

124208

Adobe Marketing Cloud

8.02%

74584

Freshworks

3.69%

34304

Others

42.73%

397400

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (322968 companies), 20 - 49 employees (217679 companies), 100 - 249 employees (100981 companies).

Employee Size

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 410060 (54.45%), United Kingdom with 108295 (14.38%), Australia with 38272 (5.08%) customers respectively.

Customers

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Marketing (8805), Digital Marketing (6851), Education (5813).

Customers

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Zendesk	164707	17.71
2	Intercom	134900	14.50
3	Trustpilot	124208	13.35
4	Adobe Marketing Cloud	74584	8.02
5	Freshworks	34304	3.69
6	Qualtrics	30045	3.23
7	Smartlook	28400	3.05
8	Podium	26452	2.84
9	Qualtrics Research Core	24667	2.65
10	Campaign Monitor	23911	2.57
11	Yotpo	23747	2.55
12	Zoho CRM	19586	2.11
13	Adobe Commerce Cloud	18909	2.03
14	Pendo	16748	1.80
15	Smile.io	16685	1.79
16	Pipedrive	14353	1.54
17	OneAll	10450	1.12
18	Sitecore	9262	1.00
19	Salesforce Service Cloud	9090	0.98
20	Bazaarvoice	7297	0.78
21	LiveAgent	6663	0.72
22	Feefo	5900	0.63
23	Collect.chat	5696	0.61
24	WalkMe	5587	0.60
25	Zoho Desk	5179	0.56
26	Genesys	4540	0.49
27	Adobe Experience Cloud	4466	0.48
28	LivePerson	4240	0.46
29	Medallia	3505	0.38
30	Bookafy	3280	0.35
31	Nebula CX by Kampyle	2914	0.31
32	ClickTale	2890	0.31
33	NiceJob	2875	0.31
34	Genesys PureCloud	2842	0.31
35	Five9	2734	0.29
36	PowerReviews	2654	0.29
37	Gigya	2055	0.22
38	Kustomer	2006	0.22
39	QuantumMetric	1953	0.21
40	Woobox	1925	0.21
41	iZooto	1776	0.19
42	WebEngage	1677	0.18
43	CallPage	1639	0.18
44	SendX	1619	0.17
45	Survicate	1558	0.17
46	ChurnZero	1428	0.15
47	Zoho CRM Plus	1237	0.13
48	Whatfix	1233	0.13
49	HelpCrunch	1167	0.13
50	SAP Hybris Cloud for Customer	1068	0.11
51	ReferralCandy	1059	0.11
52	Yieldify	1028	0.11
53	Quantcast Choice	1024	0.11
54	Kayako	1016	0.11
55	Confirmit	1003	0.11
56	Grade.us	986	0.11
57	OpinionLab	969	0.10
58	DecibelInsight	826	0.09
59	ProProfs Knowledge Base	809	0.09
60	Oracle CX	790	0.08
61	TINT	717	0.08
62	amoCRM	700	0.08
63	Thunderhead.com	694	0.07
64	Oracle Service Cloud	684	0.07
65	LoginRadius	649	0.07
66	AskNicely	596	0.06
67	Webtrekk	565	0.06
68	RumbleTalk	524	0.06
69	UserTesting	513	0.06
70	TeamSupport	510	0.05
71	Quadient	510	0.05
72	Qualtrics XM Customer Experience	479	0.05
73	Adobe Experience Platform	460	0.05
74	NICE CXone	453	0.05
75	GatherUp	453	0.05
76	Vev	430	0.05
77	TapMango	365	0.04
78	FiveStars	348	0.04
79	ForeSee	335	0.04
80	Talisma	329	0.04
81	Practice Ignition	318	0.03
82	Adobe Experience Manager Forms	314	0.03
83	TeleTech	291	0.03
84	Shipup	278	0.03
85	Reevoo	273	0.03
86	GetFeedback	264	0.03
87	AnyRoad	251	0.03
88	DeskDirector	248	0.03
89	Key Survey	246	0.03
90	Nextiva	232	0.02
91	Qhub	231	0.02
92	Totango	230	0.02
93	TrustAnalytica	221	0.02
94	Vonage Communications APIs (formerly Nexmo)	206	0.02
95	Moxtra	198	0.02
96	Planhat	198	0.02
97	Clarabridge	188	0.02
98	Barilliance	185	0.02
99	Falcon.io	174	0.02
100	Thought Industries	166	0.02
101	Hippo Video	165	0.02
102	InMoment	162	0.02
103	Dovetail	148	0.02
104	KnowledgeOwl	139	0.01
105	HiConversion	134	0.01
106	Satmetrix	124	0.01
107	Cloudrexx	122	0.01
108	BEYABLE	117	0.01
109	ProProfs Survey Maker	112	0.01
110	Nanorep	112	0.01
111	Kubra	111	0.01
112	Wix Answers	107	0.01
113	Oracle Unity Customer Data Platform	104	0.01
114	SurveySparrow	103	0.01
115	Conversocial	101	0.01
116	Zingle	93	0.01
117	Vocalcom	91	0.01
118	ReviewTrackers	90	0.01
119	Q-nomy	89	0.01
120	CXGroup	83	0.01
121	FUEL CYCLE	82	0.01
122	Oracle Fatwire	82	0.01
123	Retently NPS	79	0.01
124	Bright Pattern	75	0.01
125	CustomerGauge	73	0.01
126	Bluestone PIM	69	0.01
127	Locobuzz	66	0.01
128	Nicereply	64	0.01
129	Backbase	62	0.01
130	Navar	59	0.01
131	ITSM 365	58	0.01
132	Alida	57	0.01
133	Barcart	57	0.01
134	UJET	55	0.01
135	FuseDesk	54	0.01
136	Aivo	54	0.01
137	Rant & Rave	53	0.01
138	Servion	50	0.01
139	Retreaver	45	0.00
140	CX Index	45	0.00
141	Chattermill	44	0.00
142	Sharpen	43	0.00
143	Method:CRM	42	0.00
144	Interakt	41	0.00
145	Cisco CX	41	0.00
146	Pluck	39	0.00
147	Apptentive	39	0.00
148	VePlatform	38	0.00
149	Comarch Loyalty Management	37	0.00
150	Goodays	35	0.00
151	MaritzCX	34	0.00
152	AskingPoint	34	0.00
153	Oracle Banking Digital Experience	33	0.00
154	RocketLane	33	0.00
155	Zoomph	31	0.00
156	Engagor	26	0.00
157	Talkus	25	0.00
158	ResponseTek	23	0.00
159	Google Trusted Stores	23	0.00
160	Oracle Real User Experience Insight	22	0.00
161	SAS/ASSIST	22	0.00
162	Scorebuddy	20	0.00
163	UXPressia	20	0.00
164	Cayzu	19	0.00
165	VenueLytics	19	0.00
166	Toonimo	18	0.00
167	Whisbi	18	0.00
168	eDigitalResearch (Maru EDR)	18	0.00
169	Pointillist	18	0.00
170	Belly	17	0.00
171	CMNTY	16	0.00
172	OpenText Communications Center Enterprise (CCE)	16	0.00
173	Sitecore Experience Commerce	15	0.00
174	Team Sales Agent	15	0.00
175	Katabat	14	0.00
176	SeeVolution	14	0.00
177	Antavo	14	0.00
178	OXON	13	0.00
179	Vocoll	13	0.00
180	OneWelcome	13	0.00
181	CrazyCall	12	0.00
182	Yonyx	12	0.00
183	PeopleMetrics	12	0.00
184	Avaya Business Advocate	12	0.00
185	Ushur	12	0.00
186	Salesmachine	11	0.00
187	Logicalware	11	0.00
188	oorjit	11	0.00
189	SurveyLab	10	0.00
190	Reputology	10	0.00
191	Perkville	10	0.00
192	Userbrain	10	0.00
193	CloudCherry	10	0.00
194	Concentrix Catalyst	10	0.00
195	SimpleFeedback	9	0.00
196	UserRules	9	0.00
197	Zonka Feedback	9	0.00
198	Zenloop	9	0.00
199	Survey Analytics	8	0.00
200	InviteManager	8	0.00
201	ServiceDock	8	0.00
202	IBM Tealeaf	8	0.00
203	Now Interact	8	0.00
204	Market Force Information	8	0.00
205	Movate	8	0.00
206	Starred	7	0.00
207	Mvix Digital Signage	7	0.00
208	ProcedureFlow	7	0.00
209	Pisano	7	0.00
210	Lily Enterprise	7	0.00
211	Easyway	7	0.00
212	Experiture	6	0.00
213	Mi4biz	6	0.00
214	ThoughtBuzz	5	0.00
215	Antlere	5	0.00
216	KANA Express	5	0.00
217	Touchpoint Dashboard	5	0.00
218	Slapfive	5	0.00
219	Acromobile	4	0.00
220	3CLogic	4	0.00
221	Cxense Insight	4	0.00
222	IBM Watson Customer Experience Analytics	4	0.00
223	Auryc	4	0.00
224	Sprinklr Modern Care	4	0.00
225	JumpSeat	3	0.00
226	Quiq Messaging	3	0.00
227	Intouch Insight	3	0.00
228	Gotcha	3	0.00
229	Abacus Webvision Cloud	3	0.00
230	Thanx Media	3	0.00
231	erxes Inc	3	0.00
232	Bugwolf	2	0.00
233	CallidusCloud CX	2	0.00
234	RenegadeWorks	2	0.00
235	ShowHows	2	0.00
236	Guideblocks	2	0.00
237	Honestly	2	0.00
238	SightMill	2	0.00
239	QA Recorder	2	0.00
240	Reflex Appointment	2	0.00
241	SnapSolv	2	0.00
242	Wright XM	2	0.00
243	Clootrack	2	0.00
244	Halosight	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk, Intercom, Trustpilot. Here, you can view a full list of Customer Experience tools in the market.