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Customer Experience

Q: How many companies use Customer Experience software these days?

Around the world in 2024, over 572,533 companies are currently using one or more Customer Experience software. Out of these, there are 344,063 companies using Customer Experience tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 18.46% of market share, Trustpilot with 13.49% of market share, Intercom with 13.05% of market share. Check for other Customer Experience technologies market share here.

Q: What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Marketing (8,681), Digital Marketing (6,764), Education (5,733).

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

240

Technologies Tracked

827676

Companies Tracked

Categories related to Customer Experience

Live Chat

Customer Experience

Forms And Surveys

Membership Management

Customer Engagement

Top 5 Customer Experience technologies in 2024

Over 827676 companies are using Customer Experience tools. Zendesk with 18.46% market share (152770 customers), Trustpilot with 13.49% market share (111634 customers), Intercom with 13.05% market share (108050 customers).

Technology

Market Share (Est.)

Customers

Zendesk

18.46%

152770

Trustpilot

13.49%

111634

Intercom

13.05%

108050

Adobe Marketing Cloud

8.16%

67547

Freshworks

3.71%

30711

Others

43.13%

356964

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (226691 companies), 20 - 49 employees (180703 companies), 100 - 249 employees (89157 companies).

Employee Size

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 344063 (56.65%), United Kingdom with 85490 (14.07%), Australia with 30487 (5.02%) customers respectively.

Customers

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Marketing (8681), Digital Marketing (6764), Education (5733).

Customers

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Zendesk	152770	18.46
2	Trustpilot	111634	13.49
3	Intercom	108050	13.05
4	Adobe Marketing Cloud	67547	8.16
5	Freshworks	30711	3.71
6	Qualtrics	25828	3.12
7	Podium	25675	3.10
8	Campaign Monitor	22398	2.71
9	Smartlook	20575	2.49
10	Yotpo	20508	2.48
11	Qualtrics Research Core	20298	2.45
12	Adobe Commerce Cloud	19261	2.33
13	Zoho CRM	17497	2.11
14	Pendo	14077	1.70
15	Smile.io	13154	1.59
16	Pipedrive	12697	1.53
17	OneAll	11176	1.35
18	Salesforce Service Cloud	10330	1.25
19	Sitecore	9269	1.12
20	Bazaarvoice	7207	0.87
21	LiveAgent	6468	0.78
22	Feefo	5623	0.68
23	Zoho Desk	4845	0.59
24	Genesys	4776	0.58
25	Adobe Experience Cloud	4340	0.52
26	Collect.chat	3976	0.48
27	Medallia	3481	0.42
28	Bookafy	3476	0.42
29	LivePerson	3287	0.40
30	ClickTale	3011	0.36
31	Nebula CX by Kampyle	2843	0.34
32	Genesys PureCloud	2800	0.34
33	WalkMe	2782	0.34
34	PowerReviews	2753	0.33
35	Five9	2657	0.32
36	NiceJob	2337	0.28
37	Gigya	1974	0.24
38	Kustomer	1916	0.23
39	Woobox	1869	0.23
40	SendX	1718	0.21
41	QuantumMetric	1501	0.18
42	WebEngage	1388	0.17
43	ChurnZero	1357	0.16
44	Survicate	1347	0.16
45	CallPage	1326	0.16
46	Zoho CRM Plus	1272	0.15
47	iZooto	1191	0.14
48	HelpCrunch	1162	0.14
49	SAP Hybris Cloud for Customer	1133	0.14
50	Whatfix	1112	0.13
51	Kayako	1057	0.13
52	Quantcast Choice	992	0.12
53	Grade.us	958	0.12
54	Confirmit	940	0.11
55	ReferralCandy	888	0.11
56	OpinionLab	829	0.10
57	Oracle CX	784	0.09
58	DecibelInsight	774	0.09
59	TINT	722	0.09
60	ProProfs Knowledge Base	718	0.09
61	Thunderhead.com	710	0.09
62	Oracle Service Cloud	699	0.08
63	LoginRadius	669	0.08
64	Adobe Experience Platform	578	0.07
65	Yieldify	568	0.07
66	AskNicely	561	0.07
67	Quadient	549	0.07
68	UserTesting	541	0.07
69	NICE CXone	505	0.06
70	TeamSupport	505	0.06
71	Webtrekk	497	0.06
72	GatherUp	488	0.06
73	RumbleTalk	464	0.06
74	amoCRM	448	0.05
75	Vev	372	0.04
76	ForeSee	347	0.04
77	Talisma	341	0.04
78	Adobe Experience Manager Forms	341	0.04
79	TapMango	320	0.04
80	FiveStars	317	0.04
81	Practice Ignition	299	0.04
82	TeleTech	289	0.03
83	GetFeedback	272	0.03
84	Shipup	269	0.03
85	Reevoo	265	0.03
86	DeskDirector	255	0.03
87	Totango	246	0.03
88	Key Survey	244	0.03
89	Nextiva	237	0.03
90	Vonage Communications APIs (formerly Nexmo)	206	0.02
91	Clarabridge	199	0.02
92	Thought Industries	194	0.02
93	Qhub	192	0.02
94	Moxtra	190	0.02
95	Falcon.io	183	0.02
96	Planhat	170	0.02
97	Barilliance	165	0.02
98	Hippo Video	158	0.02
99	InMoment	158	0.02
100	Dovetail	150	0.02
101	KnowledgeOwl	124	0.01
102	Satmetrix	124	0.01
103	BEYABLE	122	0.01
104	Nanorep	119	0.01
105	Oracle Unity Customer Data Platform	119	0.01
106	HiConversion	118	0.01
107	Kubra	118	0.01
108	Wix Answers	109	0.01
109	Conversocial	101	0.01
110	ReviewTrackers	98	0.01
111	Zingle	98	0.01
112	ProProfs Survey Maker	95	0.01
113	Cloudrexx	93	0.01
114	SurveySparrow	92	0.01
115	Vocalcom	92	0.01
116	Q-nomy	91	0.01
117	FUEL CYCLE	90	0.01
118	Backbase	84	0.01
119	Oracle Fatwire	84	0.01
120	Retently NPS	79	0.01
121	CustomerGauge	73	0.01
122	Bluestone PIM	73	0.01
123	Alida	72	0.01
124	Bright Pattern	71	0.01
125	CXGroup	71	0.01
126	VePlatform	67	0.01
127	UJET	67	0.01
128	Nicereply	60	0.01
129	ITSM 365	60	0.01
130	Navar	60	0.01
131	Locobuzz	57	0.01
132	Aivo	52	0.01
133	Servion	50	0.01
134	Barcart	50	0.01
135	FuseDesk	48	0.01
136	Rant & Rave	46	0.01
137	CX Index	44	0.01
138	Sharpen	43	0.01
139	Chattermill	42	0.01
140	Method:CRM	41	0.00
141	Interakt	41	0.00
142	Apptentive	41	0.00
143	Cisco CX	41	0.00
144	Retreaver	40	0.00
145	Comarch Loyalty Management	37	0.00
146	MaritzCX	34	0.00
147	Pluck	33	0.00
148	Oracle Banking Digital Experience	33	0.00
149	AskingPoint	31	0.00
150	Zoomph	29	0.00
151	Talkus	27	0.00
152	RocketLane	26	0.00
153	Belly	24	0.00
154	Engagor	24	0.00
155	ResponseTek	23	0.00
156	Pointillist	23	0.00
157	SAS/ASSIST	23	0.00
158	Google Trusted Stores	23	0.00
159	Toonimo	22	0.00
160	UXPressia	22	0.00
161	Oracle Real User Experience Insight	22	0.00
162	Scorebuddy	21	0.00
163	OneWelcome	21	0.00
164	eDigitalResearch (Maru EDR)	20	0.00
165	Cayzu	19	0.00
166	oorjit	19	0.00
167	VenueLytics	17	0.00
168	Whisbi	17	0.00
169	Sitecore Experience Commerce	16	0.00
170	Ushur	15	0.00
171	CMNTY	14	0.00
172	Katabat	14	0.00
173	OXON	14	0.00
174	OpenText Communications Center Enterprise (CCE)	14	0.00
175	Team Sales Agent	14	0.00
176	SeeVolution	13	0.00
177	Lily Enterprise	13	0.00
178	Yonyx	12	0.00
179	Userbrain	12	0.00
180	Vocoll	12	0.00
181	PeopleMetrics	12	0.00
182	Avaya Business Advocate	12	0.00
183	Concentrix Catalyst	11	0.00
184	SurveyLab	10	0.00
185	Starred	10	0.00
186	CrazyCall	10	0.00
187	Reputology	10	0.00
188	Salesmachine	10	0.00
189	Logicalware	10	0.00
190	Zonka Feedback	10	0.00
191	Antavo	10	0.00
192	CloudCherry	10	0.00
193	Experiture	9	0.00
194	UserRules	9	0.00
195	Zenloop	9	0.00
196	ThoughtBuzz	8	0.00
197	Survey Analytics	8	0.00
198	SimpleFeedback	8	0.00
199	InviteManager	8	0.00
200	ServiceDock	8	0.00
201	Now Interact	8	0.00
202	Market Force Information	8	0.00
203	Easyway	8	0.00
204	Mvix Digital Signage	7	0.00
205	3CLogic	7	0.00
206	ProcedureFlow	7	0.00
207	IBM Tealeaf	7	0.00
208	Slapfive	7	0.00
209	Movate	7	0.00
210	Perkville	5	0.00
211	KANA Express	5	0.00
212	Pisano	5	0.00
213	Mi4biz	5	0.00
214	Touchpoint Dashboard	5	0.00
215	JumpSeat	4	0.00
216	Acromobile	4	0.00
217	Cxense Insight	4	0.00
218	Antlere	4	0.00
219	IBM Watson Customer Experience Analytics	4	0.00
220	erxes Inc	4	0.00
221	Auryc	4	0.00
222	Sprinklr Modern Care	4	0.00
223	Quiq Messaging	3	0.00
224	Intouch Insight	3	0.00
225	Gotcha	3	0.00
226	Abacus Webvision Cloud	3	0.00
227	Thanx Media	3	0.00
228	SnapSolv	3	0.00
229	Bugwolf	2	0.00
230	CallidusCloud CX	2	0.00
231	RenegadeWorks	2	0.00
232	ShowHows	2	0.00
233	Guideblocks	2	0.00
234	Honestly	2	0.00
235	SightMill	2	0.00
236	Wright XM	2	0.00
237	Akamai Intelligent Edge Platform	2	0.00
238	Qwary	2	0.00
239	Clootrack	2	0.00
240	Halosight	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk, Trustpilot, Intercom. Here, you can view a full list of Customer Experience tools in the market.