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Customer Experience

Q: How many companies use Customer Experience software these days?

Around the world in 2026, over 615,713 companies are currently using one or more Customer Experience software. Out of these, there are 542,870 companies using Customer Experience tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 14.63% of market share, Intercom with 13.15% of market share, Trustpilot with 12.68% of market share. Check for other Customer Experience technologies market share here.

Q: What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Marketing (9,422), Digital Marketing (7,942), Education (6,352).

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

249

Technologies Tracked

1287115

Companies Tracked

Categories related to Customer Experience

CRM Platforms

Sales Enablement

Sales Management

Live Chat

Customer Experience

Top 5 Customer Experience technologies in 2026

Over 1287115 companies are using Customer Experience tools. Zendesk with 14.63% market share (188270 customers), Intercom with 13.15% market share (169307 customers), Trustpilot with 12.68% market share (163253 customers).

Technology

Market Share (Est.)

Customers

Zendesk

14.63%

188270

Intercom

13.15%

169307

Trustpilot

12.68%

163253

Adobe Experience Cloud

9.06%

116656

Qualtrics

7.07%

90961

Others

43.40%

558668

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (536524 companies), 20 - 49 employees (274719 companies), 100 - 249 employees (143151 companies).

Employee Size

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 542870 (54.30%), United Kingdom with 133495 (13.35%), Germany with 51645 (5.17%) customers respectively.

Customers

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Marketing (9422), Digital Marketing (7942), Education (6352).

Customers

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Zendesk	188270	14.63
2	Intercom	169307	13.15
3	Trustpilot	163253	12.68
4	Adobe Experience Cloud	116656	9.06
5	Qualtrics	90961	7.07
6	Adobe Marketing Cloud	88002	6.84
7	Freshworks	37391	2.91
8	Smartlook	33289	2.59
9	Qualtrics Research Core	29700	2.31
10	Adobe Commerce Cloud	25453	1.98
11	Zoho CRM	25056	1.95
12	Pendo	23260	1.81
13	Yotpo	22737	1.77
14	Campaign Monitor	22064	1.71
15	Podium	21679	1.68
16	Pipedrive	18934	1.47
17	Smile.io	16630	1.29
18	OneAll	14246	1.11
19	Salesforce Service Cloud	12394	0.96
20	ClickTale	11503	0.89
21	Sitecore	11159	0.87
22	Bazaarvoice	8639	0.67
23	Survicate	8519	0.66
24	Genesys	7221	0.56
25	LiveAgent	7071	0.55
26	Zoho Desk	6214	0.48
27	Feefo	6106	0.47
28	Collect.chat	6019	0.47
29	Bookafy	5969	0.46
30	SendX	5325	0.41
31	Genesys PureCloud	4788	0.37
32	Nebula CX by Kampyle	4672	0.36
33	LivePerson	4493	0.35
34	WalkMe	4392	0.34
35	Five9	3395	0.26
36	Medallia	3234	0.25
37	NiceJob	3082	0.24
38	PowerReviews	2440	0.19
39	Kustomer	2301	0.18
40	iZooto	2260	0.18
41	Gigya	2106	0.16
42	CallPage	1649	0.13
43	HelpCrunch	1636	0.13
44	Woobox	1566	0.12
45	SAP Hybris Cloud for Customer	1546	0.12
46	WebEngage	1521	0.12
47	ChurnZero	1439	0.11
48	Kayako	1281	0.10
49	QuantumMetric	1265	0.10
50	Oracle Service Cloud	1125	0.09
51	Quantcast Choice	1044	0.08
52	ReferralCandy	1033	0.08
53	Whatfix	941	0.07
54	Grade.us	934	0.07
55	Yieldify	929	0.07
56	Oracle CX	929	0.07
57	Airship	929	0.07
58	Qualtrics XM Customer Experience	850	0.07
59	amoCRM	846	0.07
60	OpinionLab	837	0.07
61	ProProfs Knowledge Base	806	0.06
62	Confirmit	804	0.06
63	DecibelInsight	752	0.06
64	Quadient	742	0.06
65	UserTesting	733	0.06
66	Dovetail	720	0.06
67	Adobe Experience Platform	673	0.05
68	NICE CXone	643	0.05
69	AskNicely	631	0.05
70	Webtrekk	541	0.04
71	Zoho CRM Plus	537	0.04
72	Nextiva	514	0.04
73	RumbleTalk	499	0.04
74	Vev	456	0.04
75	TINT	427	0.03
76	Practice Ignition	426	0.03
77	Thunderhead.com	424	0.03
78	Adobe Experience Manager Forms	401	0.03
79	Talisma	357	0.03
80	TeleTech	354	0.03
81	TapMango	350	0.03
82	Totango	343	0.03
83	Planhat	336	0.03
84	AnyRoad	323	0.03
85	VePlatform	313	0.02
86	GatherUp	305	0.02
87	TeamSupport	298	0.02
88	TrustAnalytica	298	0.02
89	GetFeedback	294	0.02
90	Vocalcom	287	0.02
91	LoginRadius	284	0.02
92	DeskDirector	272	0.02
93	Shipup	267	0.02
94	Reevoo	262	0.02
95	Clarabridge	237	0.02
96	Moxtra	237	0.02
97	Qhub	236	0.02
98	Falcon.io	236	0.02
99	Thought Industries	235	0.02
100	Oracle Unity Customer Data Platform	235	0.02
101	SurveySparrow	227	0.02
102	FICO Customer Lifecycle Products	214	0.02
103	InMoment	211	0.02
104	Barilliance	187	0.01
105	FiveStars	179	0.01
106	RocketLane	171	0.01
107	Q-nomy	170	0.01
108	Hippo Video	162	0.01
109	Vonage Communications APIs (formerly Nexmo)	156	0.01
110	ForeSee	155	0.01
111	Satmetrix	152	0.01
112	ITSM 365	151	0.01
113	Cloudrexx	149	0.01
114	Bright Pattern	148	0.01
115	Key Survey	146	0.01
116	KnowledgeOwl	142	0.01
117	Kubra	142	0.01
118	Oracle Fatwire	141	0.01
119	ReviewTrackers	135	0.01
120	Conversocial	129	0.01
121	HiConversion	119	0.01
122	Backbase	116	0.01
123	ProProfs Survey Maker	111	0.01
124	BEYABLE	109	0.01
125	FUEL CYCLE	107	0.01
126	Zingle	107	0.01
127	Interakt	100	0.01
128	Wix Answers	97	0.01
129	Bluestone PIM	96	0.01
130	Servion	96	0.01
131	CustomerGauge	95	0.01
132	FuseDesk	91	0.01
133	UJET	86	0.01
134	Mvix Digital Signage	84	0.01
135	Alida	84	0.01
136	Nanorep	83	0.01
137	Locobuzz	82	0.01
138	Intouch Insight	81	0.01
139	Sprinklr Modern Care	80	0.01
140	Comarch Loyalty Management	76	0.01
141	Oracle Banking Digital Experience	72	0.01
142	UXPressia	71	0.01
143	Pisano	71	0.01
144	Nicereply	68	0.01
145	Scorebuddy	67	0.01
146	Antavo	67	0.01
147	Sharpen	65	0.01
148	Method:CRM	64	0.00
149	Userbrain	63	0.00
150	Navar	63	0.00
151	Cisco CX	58	0.00
152	Apptentive	56	0.00
153	Goodays	56	0.00
154	CX Index	50	0.00
155	Zonka Feedback	48	0.00
156	MaritzCX	44	0.00
157	Abacus Webvision Cloud	44	0.00
158	Retreaver	44	0.00
159	Chattermill	43	0.00
160	Zenloop	43	0.00
161	Yonyx	42	0.00
162	Akio	41	0.00
163	Pluck	38	0.00
164	Retently NPS	37	0.00
165	Zoomph	36	0.00
166	ProcedureFlow	36	0.00
167	Aivo	36	0.00
168	Barcart	36	0.00
169	Cayzu	32	0.00
170	AskingPoint	32	0.00
171	SAS/ASSIST	30	0.00
172	Rant & Rave	28	0.00
173	VenueLytics	27	0.00
174	Ushur	26	0.00
175	Salesmachine	25	0.00
176	Toonimo	24	0.00
177	Oracle Real User Experience Insight	24	0.00
178	Movate	24	0.00
179	SurveyLab	21	0.00
180	Talkus	21	0.00
181	Engagor	21	0.00
182	3CLogic	20	0.00
183	Feedbackly	20	0.00
184	Katabat	19	0.00
185	IBM Watson Customer Experience Analytics	19	0.00
186	ResponseTek	19	0.00
187	Avaya Business Advocate	19	0.00
188	Team Sales Agent	19	0.00
189	Pointillist	17	0.00
190	Whisbi	16	0.00
191	OXON	16	0.00
192	Wright XM	16	0.00
193	Google Trusted Stores	16	0.00
194	CMNTY	15	0.00
195	Sitecore Experience Commerce	14	0.00
196	CloudCherry	13	0.00
197	erxes Inc	13	0.00
198	Antlere	12	0.00
199	Vocoll	12	0.00
200	Qwary	12	0.00
201	SeeVolution	11	0.00
202	Slapfive	11	0.00
203	CrazyCall	10	0.00
204	Honestly	10	0.00
205	oorjit	10	0.00
206	OneWelcome	10	0.00
207	Reputology	9	0.00
208	SimpleFeedback	9	0.00
209	UserRules	9	0.00
210	Mi4biz	9	0.00
211	Easyway	9	0.00
212	Perkville	8	0.00
213	Logicalware	8	0.00
214	OpenText Communications Center Enterprise (CCE)	8	0.00
215	Auryc	8	0.00
216	eDigitalResearch (Maru EDR)	7	0.00
217	PeopleMetrics	7	0.00
218	Progress DXP	7	0.00
219	Survey Analytics	6	0.00
220	KANA Express	6	0.00
221	Market Force Information	6	0.00
222	InviteManager	5	0.00
223	ServiceDock	5	0.00
224	Experiture	4	0.00
225	Belly	4	0.00
226	Cxense Insight	4	0.00
227	Quiq Messaging	4	0.00
228	SightMill	4	0.00
229	IBM Tealeaf	4	0.00
230	SuiteCX	4	0.00
231	Thanx Media	4	0.00
232	Touchpoint Dashboard	4	0.00
233	Akamai Intelligent Edge Platform	4	0.00
234	Clootrack	4	0.00
235	Concentrix Catalyst	4	0.00
236	JumpSeat	3	0.00
237	Acromobile	3	0.00
238	RenegadeWorks	3	0.00
239	BankBuddy	3	0.00
240	Alterna CX	3	0.00
241	ThoughtBuzz	2	0.00
242	CallidusCloud CX	2	0.00
243	ShowHows	2	0.00
244	Gotcha	2	0.00
245	Lily Enterprise	2	0.00
246	QA Recorder	2	0.00
247	Now Interact	2	0.00
248	SnapSolv	2	0.00
249	eAlicia Customer Experience	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk, Intercom, Trustpilot. Here, you can view a full list of Customer Experience tools in the market.