Customer Experience

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

253

Technologies Tracked

1060337

Companies Tracked

Categories related to Customer Experience

Live Chat
Customer Experience
Forms And Surveys
Customer Engagement
Membership Management

Top 5 Customer Experience technologies in 2025

Over 1060337 companies are using Customer Experience tools. Zendesk with 16.09% market share (170637 customers), Intercom with 12.70% market share (134626 customers), Trustpilot with 11.46% market share (121475 customers).

Technology

Market Share (Est.)

Customers

  • Zendesk

    16.09%

    170637

  • Intercom

    12.70%

    134626

  • Trustpilot

    11.46%

    121475

  • Adobe Experience Cloud

    7.12%

    75504

  • Adobe Marketing Cloud

    6.89%

    73024

  • Others

    45.75%

    485071

  • Customer Experience Customers by Employee Size

    The majority of Customer Experience category falls in the company size of 0 - 9 employees (415569 companies), 20 - 49 employees (257859 companies), 100 - 249 employees (142158 companies).

    Employee Size

    Customer Experience Customers by Geography

    Companies using Customer Experience technology software are majorly from the United States with 465956 (54.64%), United Kingdom with 114025 (13.37%), Australia with 41884 (4.91%) customers respectively.

    Customers

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    Company Logo

    Customer Experience Customers by Industry

    Top industries that use Customer Experience for Marketing (10006), Digital Marketing (8452), Education (6655).

    Customers

    Market Share for Top Customer Experience Technologies

    Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

    Ranking
    Technology
    Customers
    Market share(Est.)(%)
    1Zendesk17063716.09
    2Intercom13462612.70
    3Trustpilot12147511.46
    4Adobe Experience Cloud755047.12
    5Adobe Marketing Cloud730246.89
    6Qualtrics502734.74
    7Freshworks355533.35
    8Adobe Commerce Cloud322033.04
    9Smartlook275262.60
    10Podium245732.32
    11Zoho CRM245102.31
    12Qualtrics Research Core227222.14
    13Campaign Monitor223832.11
    14Yotpo218892.06
    15Pipedrive177391.67
    16Pendo170331.61
    17OneAll149261.41
    18Smile.io143371.35
    19Salesforce Service Cloud117091.10
    20Sitecore107151.01
    21Genesys76490.72
    22LiveAgent69180.65
    23Bazaarvoice67220.63
    24Bookafy66770.63
    25Zoho Desk60450.57
    26Feefo57890.55
    27WalkMe55340.52
    28Collect.chat55080.52
    29LivePerson45560.43
    30ClickTale44200.42
    31Five937010.35
    32Medallia36440.34
    33Genesys PureCloud36030.34
    34NiceJob28780.27
    35PowerReviews24780.23
    36SendX24760.23
    37Kustomer22000.21
    38Nebula CX by Kampyle21500.20
    39Gigya20280.19
    40SAP Hybris Cloud for Customer18350.17
    41Survicate18120.17
    42WebEngage17630.17
    43Woobox17520.17
    44iZooto16910.16
    45ChurnZero16140.15
    46QuantumMetric15590.15
    47Kayako15560.15
    48CallPage15240.14
    49Oracle Service Cloud13120.12
    50Oracle CX12490.12
    51HelpCrunch12110.11
    52Airship11490.11
    53Yieldify10340.10
    54ReferralCandy9520.09
    55Quantcast Choice9370.09
    56Whatfix8970.08
    57Confirmit8640.08
    58OpinionLab8530.08
    59Qualtrics XM Customer Experience8480.08
    60Grade.us8340.08
    61UserTesting8290.08
    62Quadient8060.08
    63amoCRM7860.07
    64ProProfs Knowledge Base7730.07
    65DecibelInsight7350.07
    66TINT7110.07
    67NICE CXone6770.06
    68Adobe Experience Platform6670.06
    69Nextiva6570.06
    70AskNicely5910.06
    71TeamSupport5780.05
    72Webtrekk5740.05
    73TeleTech4990.05
    74Thunderhead.com4890.05
    75Talisma4740.04
    76Zoho CRM Plus4410.04
    77RumbleTalk4380.04
    78Dovetail4240.04
    79Vev4020.04
    80Practice Ignition4000.04
    81Adobe Experience Manager Forms3880.04
    82Totango3570.03
    83GatherUp3540.03
    84GetFeedback3420.03
    85TapMango3400.03
    86Planhat3340.03
    87DeskDirector3100.03
    88AnyRoad3010.03
    89Clarabridge2840.03
    90Reevoo2670.03
    91Falcon.io2650.02
    92Vocalcom2640.02
    93Shipup2570.02
    94Thought Industries2550.02
    95TrustAnalytica2470.02
    96FICO Customer Lifecycle Products2370.02
    97Q-nomy2290.02
    98VePlatform2190.02
    99Qhub2180.02
    100FiveStars2160.02
    101InMoment2140.02
    102Moxtra2090.02
    103Key Survey2070.02
    104Satmetrix2040.02
    105ForeSee2010.02
    106Hippo Video1890.02
    107SurveySparrow1810.02
    108Kubra1770.02
    109Barilliance1750.02
    110Oracle Fatwire1740.02
    111Oracle Unity Customer Data Platform1710.02
    112Conversocial1650.02
    113Vonage Communications APIs (formerly Nexmo)1570.01
    114Bright Pattern1430.01
    115KnowledgeOwl1350.01
    116LoginRadius1260.01
    117ReviewTrackers1240.01
    118Wix Answers1180.01
    119ProProfs Survey Maker1180.01
    120ITSM 3651180.01
    121Cloudrexx1180.01
    122Zingle1150.01
    123Locobuzz1100.01
    124Interakt1080.01
    125Backbase1080.01
    126Bluestone PIM1080.01
    127HiConversion1050.01
    128BEYABLE1040.01
    129UJET1010.01
    130Servion1000.01
    131FuseDesk890.01
    132CXGroup870.01
    133CustomerGauge860.01
    134Nanorep860.01
    135Alida850.01
    136RocketLane840.01
    137Apptentive740.01
    138Cisco CX710.01
    139Comarch Loyalty Management680.01
    140Navar670.01
    141FUEL CYCLE660.01
    142Method:CRM640.01
    143CX Index590.01
    144MaritzCX550.01
    145Scorebuddy530.00
    146Aivo530.00
    147Barcart510.00
    148Retreaver500.00
    149Sharpen490.00
    150Rant & Rave490.00
    151Goodays480.00
    152Chattermill450.00
    153Avaya Business Advocate440.00
    154Oracle Banking Digital Experience410.00
    155SAS/ASSIST400.00
    156Abacus Webvision Cloud370.00
    157Pluck360.00
    158Movate350.00
    159Zoomph340.00
    160UXPressia330.00
    161Oracle Real User Experience Insight330.00
    162ResponseTek290.00
    163Google Trusted Stores290.00
    164AskingPoint270.00
    165Salesmachine260.00
    166Katabat260.00
    167Antavo240.00
    168Honestly240.00
    169Retently NPS240.00
    170Userbrain230.00
    171Team Sales Agent230.00
    172Whisbi210.00
    173Pointillist210.00
    174Cayzu200.00
    175Toonimo200.00
    176Engagor200.00
    177Belly190.00
    178Nicereply190.00
    179CloudCherry190.00
    180Yonyx180.00
    181VenueLytics180.00
    182CMNTY170.00
    183Talkus170.00
    184Ushur170.00
    185ProcedureFlow160.00
    186Sitecore Experience Commerce160.00
    187eDigitalResearch (Maru EDR)150.00
    188PeopleMetrics150.00
    189OneWelcome150.00
    190Zenloop140.00
    191Slapfive140.00
    192SurveyLab120.00
    193Reputology120.00
    194Market Force Information120.00
    195SeeVolution110.00
    196OXON110.00
    197OpenText Communications Center Enterprise (CCE)110.00
    198Survey Analytics100.00
    199KANA Express100.00
    200oorjit100.00
    201Now Interact100.00
    202Auryc100.00
    203CrazyCall90.00
    204SimpleFeedback90.00
    205InviteManager90.00
    206UserRules90.00
    207Concentrix Catalyst90.00
    208Easyway90.00
    209IBM Watson Customer Experience Analytics80.00
    210Perkville70.00
    211Logicalware70.00
    212Pisano70.00
    213Vocoll70.00
    214Touchpoint Dashboard70.00
    215Sprinklr Modern Care70.00
    216Experiture60.00
    217Cxense Insight60.00
    218Antlere60.00
    219Mi4biz60.00
    220ServiceDock60.00
    221Lily Enterprise60.00
    222erxes Inc60.00
    2233CLogic50.00
    224Intouch Insight50.00
    225IBM Tealeaf50.00
    226Mvix Digital Signage40.00
    227JumpSeat40.00
    228Acromobile40.00
    229Zonka Feedback40.00
    230Gotcha40.00
    231Thanx Media40.00
    232Akio40.00
    233Akamai Intelligent Edge Platform40.00
    234Clootrack40.00
    235Progress DXP40.00
    236ShowHows30.00
    237Quiq Messaging30.00
    238SuiteCX30.00
    239Feedbackly30.00
    240BankBuddy30.00
    241Alterna CX30.00
    242Bugwolf20.00
    243ThoughtBuzz20.00
    244CallidusCloud CX20.00
    245RenegadeWorks20.00
    246SightMill20.00
    247Reflex Appointment20.00
    248SnapSolv20.00
    249eAlicia Customer Experience20.00
    250Wright XM20.00
    251Qwary20.00
    252Halosight20.00
    253Qloo20.00

    FAQ

    Find answers to the most often asked questions by users.

    Who are the top Customer Experience software market leaders?

    Top leaders in the category for Customer Experience software are Zendesk, Intercom, Trustpilot. Here, you can view a full list of Customer Experience tools in the market.

    faq icon

    How many companies use Customer Experience software these days?

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    Which company has the most significant market share in the Customer Experience software space?

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    What are the top industries that usually use Customer Experience softwares?

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    Choose Technologies to compare

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    Popular Comparisons

    Zendesk vs Intercom

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