Customer Experience

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

255

Technologies

805253

Companies

Movements

Categories related to Customer Experience

Top 5 Customer Experience technologies in 2023

Over 805,253 companies are using Customer Experience tools. Zendesk with 21.69% market share (174,638 customers), Trustpilot with 13.14% market share (105,815 customers), Adobe Marketing Cloud with 7.78% market share (62,612 customers),

Zendesk

21.69 %

Market Share

174638

Customers
Trustpilot

13.14 %

Market Share

105815

Customers
Adobe Marketing Cloud

7.78 %

Market Share

62612

Customers
Intercom

6.70 %

Market Share

53949

Customers
Freshworks

3.73 %

Market Share

29999

Customers
Others

46.97 %

Market Share

378240

Customers

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (331,160 companies), 20 - 49 employees (245,096 companies), 100 - 249 employees (99,923 companies).

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 505,837 (61.87%), United Kingdom with 100,819 (12.33%), India with 39,696 (4.86%) customers respectively.

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Professional Services (168,636), Technology (99,168), Retail and CPG (86,474).

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share
1	Zendesk	174638	21.69 (%)
2	Trustpilot	105815	13.14 (%)
3	Adobe Marketing Cloud	62612	7.78 (%)
4	Intercom	53949	6.70 (%)
5	Freshworks	29999	3.73 (%)
6	Campaign Monitor	27312	3.39 (%)
7	Qualtrics	26443	3.28 (%)
8	Podium	23618	2.93 (%)
9	Yotpo	22638	2.81 (%)
10	Smile.io	18598	2.31 (%)
11	Qualtrics Research Core	17699	2.20 (%)
12	Zoho CRM	17225	2.14 (%)
13	Smartlook	15439	1.92 (%)
14	Pendo	12373	1.54 (%)
15	OneAll	12077	1.50 (%)
16	Sitecore	11432	1.42 (%)
17	Pipedrive	11375	1.41 (%)
18	Salesforce Service Cloud	11149	1.38 (%)
19	LiveAgent	8494	1.05 (%)
20	Bazaarvoice	7870	0.98 (%)
21	Zoho CRM Plus	6872	0.85 (%)
22	LivePerson	6771	0.84 (%)
23	Genesys	6018	0.75 (%)
24	Feefo	5275	0.66 (%)
25	KANA Express	5245	0.65 (%)
26	Zoho Desk	4668	0.58 (%)
27	Adobe Experience Cloud	3862	0.48 (%)
28	Wix Answers	3724	0.46 (%)
29	Collect.chat	3640	0.45 (%)
30	Medallia	3413	0.42 (%)
31	Bookafy	3367	0.42 (%)
32	PowerReviews	3279	0.41 (%)
33	Nebula CX by Kampyle	3148	0.39 (%)
34	Gigya	3095	0.38 (%)
35	Five9	2867	0.36 (%)
36	ClickTale	2647	0.33 (%)
37	Usabilla	2624	0.33 (%)
38	WalkMe	2614	0.32 (%)
39	Cxense Insight	2324	0.29 (%)
40	Kayako	2196	0.27 (%)
41	Genesys PureCloud	2181	0.27 (%)
42	RumbleTalk	2136	0.27 (%)
43	SendX	1816	0.23 (%)
44	NiceJob	1766	0.22 (%)
45	CallPage	1520	0.19 (%)
46	ProProfs Knowledge Base	1429	0.18 (%)
47	Kustomer	1405	0.17 (%)
48	Quantcast Choice	1279	0.16 (%)
49	Woobox	1178	0.15 (%)
50	WebEngage	1176	0.15 (%)
51	QuantumMetric	1168	0.15 (%)
52	iZooto	1163	0.14 (%)
53	Grade.us	1130	0.14 (%)
54	HelpCrunch	1124	0.14 (%)
55	Method:CRM	1084	0.13 (%)
56	GatherUp	1077	0.13 (%)
57	Antlere	1070	0.13 (%)
58	Confirmit	984	0.12 (%)
59	Oracle Service Cloud	962	0.12 (%)
60	amoCRM	941	0.12 (%)
61	Thunderhead.com	932	0.12 (%)
62	ReferralCandy	926	0.11 (%)
63	SAP Hybris Cloud for Customer	921	0.11 (%)
64	Oracle CX	860	0.11 (%)
65	OpinionLab	858	0.11 (%)
66	Survicate	829	0.10 (%)
67	Whisbi	811	0.10 (%)
68	Thunderhead ONE Engagement Hub	758	0.09 (%)
69	ChurnZero	753	0.09 (%)
70	Whatfix	741	0.09 (%)
71	DecibelInsight	733	0.09 (%)
72	Yieldify	630	0.08 (%)
73	Webtrekk	612	0.08 (%)
74	UserTesting	539	0.07 (%)
75	NICE CXone	452	0.06 (%)
76	ForeSee	450	0.06 (%)
77	Adobe Experience Platform	442	0.05 (%)
78	Talisma	427	0.05 (%)
79	TINT	417	0.05 (%)
80	LoginRadius	410	0.05 (%)
81	Practice Ignition	409	0.05 (%)
82	GetFeedback	400	0.05 (%)
83	Adobe Commerce Cloud	384	0.05 (%)
84	Market Force Information	384	0.05 (%)
85	Antavo	384	0.05 (%)
86	Thought Industries	379	0.05 (%)
87	Quadient	375	0.05 (%)
88	Totango	364	0.05 (%)
89	Nextiva	354	0.04 (%)
90	HiConversion	354	0.04 (%)
91	AskNicely	330	0.04 (%)
92	Retently NPS	330	0.04 (%)
93	TeamSupport	308	0.04 (%)
94	Adobe Experience Manager Forms	302	0.04 (%)
95	Key Survey	294	0.04 (%)
96	Clarabridge	293	0.04 (%)
97	Reevoo	291	0.04 (%)
98	TapMango	289	0.04 (%)
99	Shipup	289	0.04 (%)
100	Qhub	275	0.03 (%)
101	Vev	267	0.03 (%)
102	DeskDirector	264	0.03 (%)
103	Cloudrexx	244	0.03 (%)
104	Barilliance	243	0.03 (%)
105	Falcon.io	240	0.03 (%)
106	Nanorep	234	0.03 (%)
107	Perkville	230	0.03 (%)
108	Kubra	228	0.03 (%)
109	Hippo Video	219	0.03 (%)
110	UXPressia	215	0.03 (%)
111	Pisano	213	0.03 (%)
112	Akio	208	0.03 (%)
113	Moxtra	191	0.02 (%)
114	Satmetrix	189	0.02 (%)
115	Vocalcom	175	0.02 (%)
116	Conversocial	162	0.02 (%)
117	Pointillist	156	0.02 (%)
118	Honestly	155	0.02 (%)
119	Client Heartbeat	152	0.02 (%)
120	Dovetail	146	0.02 (%)
121	Mvix Digital Signage	146	0.02 (%)
122	Zingle	144	0.02 (%)
123	InMoment	137	0.02 (%)
124	Vonage Communications APIs (formerly Nexmo)	137	0.02 (%)
125	KnowledgeOwl	134	0.02 (%)
126	Appirio	133	0.02 (%)
127	Planhat	130	0.02 (%)
128	Oracle Fatwire	127	0.02 (%)
129	Bright Pattern	126	0.02 (%)
130	Belly	120	0.01 (%)
131	Q-nomy	119	0.01 (%)
132	ProProfs Survey Maker	116	0.01 (%)
133	Backbase	113	0.01 (%)
134	Zoomph	111	0.01 (%)
135	Cayzu	107	0.01 (%)
136	Impel	104	0.01 (%)
137	ReviewTrackers	103	0.01 (%)
138	Userbrain	95	0.01 (%)
139	Abacus Webvision Cloud	95	0.01 (%)
140	FUEL CYCLE	93	0.01 (%)
141	VePlatform	91	0.01 (%)
142	Intouch Insight	91	0.01 (%)
143	CustomerGauge	91	0.01 (%)
144	Yonyx	90	0.01 (%)
145	SurveySparrow	88	0.01 (%)
146	Apptentive	88	0.01 (%)
147	BEYABLE	79	0.01 (%)
148	PeopleMetrics	74	0.01 (%)
149	Picnic	71	0.01 (%)
150	FuseDesk	71	0.01 (%)
151	Starred	71	0.01 (%)
152	Scorebuddy	71	0.01 (%)
153	Survey Analytics	69	0.01 (%)
154	UJET	68	0.01 (%)
155	Slapfive	68	0.01 (%)
156	Comarch Loyalty Management	61	0.01 (%)
157	Bluestone PIM	60	0.01 (%)
158	Alida	59	0.01 (%)
159	Feedbackly	59	0.01 (%)
160	Servion	58	0.01 (%)
161	CXGroup	58	0.01 (%)
162	Quiq Messaging	56	0.01 (%)
163	ProcedureFlow	56	0.01 (%)
164	ResponseTek	55	0.01 (%)
165	CMNTY	54	0.01 (%)
166	Nicereply	52	0.01 (%)
167	Locobuzz	52	0.01 (%)
168	erxes Inc	51	0.01 (%)
169	CrazyCall	49	0.01 (%)
170	Moxie Concierge	48	0.01 (%)
171	Collect Loyalty	48	0.01 (%)
172	Sharpen	48	0.01 (%)
173	Emolytics	48	0.01 (%)
174	Talkus	45	0.01 (%)
175	SeeVolution	44	0.01 (%)
176	Touchpoint Dashboard	42	0.01 (%)
177	Chattermill	40	0.00 (%)
178	MaritzCX	39	0.00 (%)
179	UserReplay	38	0.00 (%)
180	Zonka Feedback	37	0.00 (%)
181	INDE Broadcast AR	35	0.00 (%)
182	Sitecore Experience Commerce	34	0.00 (%)
183	Zenloop	34	0.00 (%)
184	Engagor	34	0.00 (%)
185	Pluck	34	0.00 (%)
186	Toonimo	31	0.00 (%)
187	Interakt	31	0.00 (%)
188	Google Trusted Stores	30	0.00 (%)
189	Rant & Rave	27	0.00 (%)
190	eDigitalResearch (Maru EDR)	27	0.00 (%)
191	Oracle Banking Digital Experience	27	0.00 (%)
192	AskingPoint	26	0.00 (%)
193	Katabat	24	0.00 (%)
194	SurveyLab	23	0.00 (%)
195	SAS/ASSIST	23	0.00 (%)
196	Preferred Patron Loyalty	23	0.00 (%)
197	Retreaver	22	0.00 (%)
198	Temper.io	22	0.00 (%)
199	Experiture	22	0.00 (%)
200	Vocoll	19	0.00 (%)
201	UXprobe	19	0.00 (%)
202	oorjit	18	0.00 (%)
203	SightMill	18	0.00 (%)
204	SurveyExpression	18	0.00 (%)
205	Bugwolf	17	0.00 (%)
206	Oracle Unity Customer Data Platform	16	0.00 (%)
207	Iridize	16	0.00 (%)
208	InviteManager	15	0.00 (%)
209	Avaya Business Advocate	15	0.00 (%)
210	Oracle Real User Experience Insight	14	0.00 (%)
211	Reputology	13	0.00 (%)
212	Journey Sales	13	0.00 (%)
213	OXON	13	0.00 (%)
214	SuiteCX	12	0.00 (%)
215	Logicalware	12	0.00 (%)
216	Ushur	11	0.00 (%)
217	RocketLane	11	0.00 (%)
218	Mi4biz	10	0.00 (%)
219	CloudCherry	10	0.00 (%)
220	ITSM 365	10	0.00 (%)
221	OpenText Communications Center Enterprise (CCE)	10	0.00 (%)
222	ServiceDock	9	0.00 (%)
223	IBM Tealeaf	9	0.00 (%)
224	Acromobile	9	0.00 (%)
225	Survey Galaxy	9	0.00 (%)
226	SimpleFeedback	9	0.00 (%)
227	IBM Watson Customer Experience Analytics	8	0.00 (%)
228	Thanx Media	8	0.00 (%)
229	Promoter Ninja	8	0.00 (%)
230	Survaider	8	0.00 (%)
231	Salesmachine	7	0.00 (%)
232	Concentrix Catalyst	7	0.00 (%)
233	Gotcha	6	0.00 (%)
234	Survtapp	6	0.00 (%)
235	Sprinklr Modern Care	6	0.00 (%)
236	Guideblocks	5	0.00 (%)
237	UserRules	5	0.00 (%)
238	Team Sales Agent	5	0.00 (%)
239	VenueLytics	4	0.00 (%)
240	ThoughtBuzz	4	0.00 (%)
241	Auryc	4	0.00 (%)
242	SnapSolv	4	0.00 (%)
243	CallidusCloud CX	3	0.00 (%)
244	ReviewSpreader	3	0.00 (%)
245	RenegadeWorks	3	0.00 (%)
246	ShowHows	3	0.00 (%)
247	ATryBox	3	0.00 (%)
248	Akamai Intelligent Edge Platform	3	0.00 (%)
249	Nextpond	3	0.00 (%)
250	Wright XM	2	0.00 (%)
251	Oracle RightNow Engage	2	0.00 (%)
252	JumpSeat	2	0.00 (%)
253	3CLogic	2	0.00 (%)
254	cliizii	2	0.00 (%)
255	BankBuddy	2	0.00 (%)

Technology	Market share
Zendesk	21.69 (%)
Trustpilot	13.14 (%)
Adobe Marketing Cloud	7.78 (%)
Intercom	6.70 (%)
Freshworks	3.73 (%)
Campaign Monitor	3.39 (%)
Qualtrics	3.28 (%)
Podium	2.93 (%)
Yotpo	2.81 (%)
Smile.io	2.31 (%)
Qualtrics Research Core	2.20 (%)
Zoho CRM	2.14 (%)
Smartlook	1.92 (%)
Pendo	1.54 (%)
OneAll	1.50 (%)
Sitecore	1.42 (%)
Pipedrive	1.41 (%)
Salesforce Service Cloud	1.38 (%)
LiveAgent	1.05 (%)
Bazaarvoice	0.98 (%)
Zoho CRM Plus	0.85 (%)
LivePerson	0.84 (%)
Genesys	0.75 (%)
Feefo	0.66 (%)
KANA Express	0.65 (%)
Zoho Desk	0.58 (%)
Adobe Experience Cloud	0.48 (%)
Wix Answers	0.46 (%)
Collect.chat	0.45 (%)
Medallia	0.42 (%)
Bookafy	0.42 (%)
PowerReviews	0.41 (%)
Nebula CX by Kampyle	0.39 (%)
Gigya	0.38 (%)
Five9	0.36 (%)
ClickTale	0.33 (%)
Usabilla	0.33 (%)
WalkMe	0.32 (%)
Cxense Insight	0.29 (%)
Kayako	0.27 (%)
Genesys PureCloud	0.27 (%)
RumbleTalk	0.27 (%)
SendX	0.23 (%)
NiceJob	0.22 (%)
CallPage	0.19 (%)
ProProfs Knowledge Base	0.18 (%)
Kustomer	0.17 (%)
Quantcast Choice	0.16 (%)
Woobox	0.15 (%)
WebEngage	0.15 (%)
QuantumMetric	0.15 (%)
iZooto	0.14 (%)
Grade.us	0.14 (%)
HelpCrunch	0.14 (%)
Method:CRM	0.13 (%)
GatherUp	0.13 (%)
Antlere	0.13 (%)
Confirmit	0.12 (%)
Oracle Service Cloud	0.12 (%)
amoCRM	0.12 (%)
Thunderhead.com	0.12 (%)
ReferralCandy	0.11 (%)
SAP Hybris Cloud for Customer	0.11 (%)
Oracle CX	0.11 (%)
OpinionLab	0.11 (%)
Survicate	0.10 (%)
Whisbi	0.10 (%)
Thunderhead ONE Engagement Hub	0.09 (%)
ChurnZero	0.09 (%)
Whatfix	0.09 (%)
DecibelInsight	0.09 (%)
Yieldify	0.08 (%)
Webtrekk	0.08 (%)
UserTesting	0.07 (%)
NICE CXone	0.06 (%)
ForeSee	0.06 (%)
Adobe Experience Platform	0.05 (%)
Talisma	0.05 (%)
TINT	0.05 (%)
LoginRadius	0.05 (%)
Practice Ignition	0.05 (%)
GetFeedback	0.05 (%)
Adobe Commerce Cloud	0.05 (%)
Market Force Information	0.05 (%)
Antavo	0.05 (%)
Thought Industries	0.05 (%)
Quadient	0.05 (%)
Totango	0.05 (%)
Nextiva	0.04 (%)
HiConversion	0.04 (%)
AskNicely	0.04 (%)
Retently NPS	0.04 (%)
TeamSupport	0.04 (%)
Adobe Experience Manager Forms	0.04 (%)
Key Survey	0.04 (%)
Clarabridge	0.04 (%)
Reevoo	0.04 (%)
TapMango	0.04 (%)
Shipup	0.04 (%)
Qhub	0.03 (%)
Vev	0.03 (%)
DeskDirector	0.03 (%)
Cloudrexx	0.03 (%)
Barilliance	0.03 (%)
Falcon.io	0.03 (%)
Nanorep	0.03 (%)
Perkville	0.03 (%)
Kubra	0.03 (%)
Hippo Video	0.03 (%)
UXPressia	0.03 (%)
Pisano	0.03 (%)
Akio	0.03 (%)
Moxtra	0.02 (%)
Satmetrix	0.02 (%)
Vocalcom	0.02 (%)
Conversocial	0.02 (%)
Pointillist	0.02 (%)
Honestly	0.02 (%)
Client Heartbeat	0.02 (%)
Dovetail	0.02 (%)
Mvix Digital Signage	0.02 (%)
Zingle	0.02 (%)
InMoment	0.02 (%)
Vonage Communications APIs (formerly Nexmo)	0.02 (%)
KnowledgeOwl	0.02 (%)
Appirio	0.02 (%)
Planhat	0.02 (%)
Oracle Fatwire	0.02 (%)
Bright Pattern	0.02 (%)
Belly	0.01 (%)
Q-nomy	0.01 (%)
ProProfs Survey Maker	0.01 (%)
Backbase	0.01 (%)
Zoomph	0.01 (%)
Cayzu	0.01 (%)
Impel	0.01 (%)
ReviewTrackers	0.01 (%)
Userbrain	0.01 (%)
Abacus Webvision Cloud	0.01 (%)
FUEL CYCLE	0.01 (%)
VePlatform	0.01 (%)
Intouch Insight	0.01 (%)
CustomerGauge	0.01 (%)
Yonyx	0.01 (%)
SurveySparrow	0.01 (%)
Apptentive	0.01 (%)
BEYABLE	0.01 (%)
PeopleMetrics	0.01 (%)
Picnic	0.01 (%)
FuseDesk	0.01 (%)
Starred	0.01 (%)
Scorebuddy	0.01 (%)
Survey Analytics	0.01 (%)
UJET	0.01 (%)
Slapfive	0.01 (%)
Comarch Loyalty Management	0.01 (%)
Bluestone PIM	0.01 (%)
Alida	0.01 (%)
Feedbackly	0.01 (%)
Servion	0.01 (%)
CXGroup	0.01 (%)
Quiq Messaging	0.01 (%)
ProcedureFlow	0.01 (%)
ResponseTek	0.01 (%)
CMNTY	0.01 (%)
Nicereply	0.01 (%)
Locobuzz	0.01 (%)
erxes Inc	0.01 (%)
CrazyCall	0.01 (%)
Moxie Concierge	0.01 (%)
Collect Loyalty	0.01 (%)
Sharpen	0.01 (%)
Emolytics	0.01 (%)
Talkus	0.01 (%)
SeeVolution	0.01 (%)
Touchpoint Dashboard	0.01 (%)
Chattermill	0.00 (%)
MaritzCX	0.00 (%)
UserReplay	0.00 (%)
Zonka Feedback	0.00 (%)
INDE Broadcast AR	0.00 (%)
Sitecore Experience Commerce	0.00 (%)
Zenloop	0.00 (%)
Engagor	0.00 (%)
Pluck	0.00 (%)
Toonimo	0.00 (%)
Interakt	0.00 (%)
Google Trusted Stores	0.00 (%)
Rant & Rave	0.00 (%)
eDigitalResearch (Maru EDR)	0.00 (%)
Oracle Banking Digital Experience	0.00 (%)
AskingPoint	0.00 (%)
Katabat	0.00 (%)
SurveyLab	0.00 (%)
SAS/ASSIST	0.00 (%)
Preferred Patron Loyalty	0.00 (%)
Retreaver	0.00 (%)
Temper.io	0.00 (%)
Experiture	0.00 (%)
Vocoll	0.00 (%)
UXprobe	0.00 (%)
oorjit	0.00 (%)
SightMill	0.00 (%)
SurveyExpression	0.00 (%)
Bugwolf	0.00 (%)
Oracle Unity Customer Data Platform	0.00 (%)
Iridize	0.00 (%)
InviteManager	0.00 (%)
Avaya Business Advocate	0.00 (%)
Oracle Real User Experience Insight	0.00 (%)
Reputology	0.00 (%)
Journey Sales	0.00 (%)
OXON	0.00 (%)
SuiteCX	0.00 (%)
Logicalware	0.00 (%)
Ushur	0.00 (%)
RocketLane	0.00 (%)
Mi4biz	0.00 (%)
CloudCherry	0.00 (%)
ITSM 365	0.00 (%)
OpenText Communications Center Enterprise (CCE)	0.00 (%)
ServiceDock	0.00 (%)
IBM Tealeaf	0.00 (%)
Acromobile	0.00 (%)
Survey Galaxy	0.00 (%)
SimpleFeedback	0.00 (%)
IBM Watson Customer Experience Analytics	0.00 (%)
Thanx Media	0.00 (%)
Promoter Ninja	0.00 (%)
Survaider	0.00 (%)
Salesmachine	0.00 (%)
Concentrix Catalyst	0.00 (%)
Gotcha	0.00 (%)
Survtapp	0.00 (%)
Sprinklr Modern Care	0.00 (%)
Guideblocks	0.00 (%)
UserRules	0.00 (%)
Team Sales Agent	0.00 (%)
VenueLytics	0.00 (%)
ThoughtBuzz	0.00 (%)
Auryc	0.00 (%)
SnapSolv	0.00 (%)
CallidusCloud CX	0.00 (%)
ReviewSpreader	0.00 (%)
RenegadeWorks	0.00 (%)
ShowHows	0.00 (%)
ATryBox	0.00 (%)
Akamai Intelligent Edge Platform	0.00 (%)
Nextpond	0.00 (%)
Wright XM	0.00 (%)
Oracle RightNow Engage	0.00 (%)
JumpSeat	0.00 (%)
3CLogic	0.00 (%)
cliizii	0.00 (%)
BankBuddy	0.00 (%)

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk, Trustpilot, Adobe Marketing Cloud. Here, you can view a full list of Customer Experience tools in the market.

How many companies use Customer Experience software these days?

Around the world in 2023, over 984,191 companies are currently using one or more Customer Experience software. Out of these, there are 505,837 companies using Customer Experience tools that are originally from the United States .

Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 21.69 % of market share, and Trustpilot with 13.14 % of market share and Adobe Marketing Cloud with 7.78 % of market share . Check for other Customer Experience technologies market share here.