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Customer Experience

Q: How many companies use Customer Experience software these days?

Around the world in 2025, over 617,594 companies are currently using one or more Customer Experience software. Out of these, there are 465,956 companies using Customer Experience tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 16.09% of market share, Intercom with 12.70% of market share, Trustpilot with 11.46% of market share. Check for other Customer Experience technologies market share here.

Q: What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Marketing (10,006), Digital Marketing (8,452), Education (6,655).

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

253

Technologies Tracked

1060337

Companies Tracked

Categories related to Customer Experience

Live Chat

Customer Experience

Forms And Surveys

Customer Engagement

Membership Management

Top 5 Customer Experience technologies in 2025

Over 1060337 companies are using Customer Experience tools. Zendesk with 16.09% market share (170637 customers), Intercom with 12.70% market share (134626 customers), Trustpilot with 11.46% market share (121475 customers).

Technology

Market Share (Est.)

Customers

Zendesk

16.09%

170637

Intercom

12.70%

134626

Trustpilot

11.46%

121475

Adobe Experience Cloud

7.12%

75504

Adobe Marketing Cloud

6.89%

73024

Others

45.75%

485071

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (415569 companies), 20 - 49 employees (257859 companies), 100 - 249 employees (142158 companies).

Employee Size

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 465956 (54.64%), United Kingdom with 114025 (13.37%), Australia with 41884 (4.91%) customers respectively.

Customers

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Marketing (10006), Digital Marketing (8452), Education (6655).

Customers

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Zendesk	170637	16.09
2	Intercom	134626	12.70
3	Trustpilot	121475	11.46
4	Adobe Experience Cloud	75504	7.12
5	Adobe Marketing Cloud	73024	6.89
6	Qualtrics	50273	4.74
7	Freshworks	35553	3.35
8	Adobe Commerce Cloud	32203	3.04
9	Smartlook	27526	2.60
10	Podium	24573	2.32
11	Zoho CRM	24510	2.31
12	Qualtrics Research Core	22722	2.14
13	Campaign Monitor	22383	2.11
14	Yotpo	21889	2.06
15	Pipedrive	17739	1.67
16	Pendo	17033	1.61
17	OneAll	14926	1.41
18	Smile.io	14337	1.35
19	Salesforce Service Cloud	11709	1.10
20	Sitecore	10715	1.01
21	Genesys	7649	0.72
22	LiveAgent	6918	0.65
23	Bazaarvoice	6722	0.63
24	Bookafy	6677	0.63
25	Zoho Desk	6045	0.57
26	Feefo	5789	0.55
27	WalkMe	5534	0.52
28	Collect.chat	5508	0.52
29	LivePerson	4556	0.43
30	ClickTale	4420	0.42
31	Five9	3701	0.35
32	Medallia	3644	0.34
33	Genesys PureCloud	3603	0.34
34	NiceJob	2878	0.27
35	PowerReviews	2478	0.23
36	SendX	2476	0.23
37	Kustomer	2200	0.21
38	Nebula CX by Kampyle	2150	0.20
39	Gigya	2028	0.19
40	SAP Hybris Cloud for Customer	1835	0.17
41	Survicate	1812	0.17
42	WebEngage	1763	0.17
43	Woobox	1752	0.17
44	iZooto	1691	0.16
45	ChurnZero	1614	0.15
46	QuantumMetric	1559	0.15
47	Kayako	1556	0.15
48	CallPage	1524	0.14
49	Oracle Service Cloud	1312	0.12
50	Oracle CX	1249	0.12
51	HelpCrunch	1211	0.11
52	Airship	1149	0.11
53	Yieldify	1034	0.10
54	ReferralCandy	952	0.09
55	Quantcast Choice	937	0.09
56	Whatfix	897	0.08
57	Confirmit	864	0.08
58	OpinionLab	853	0.08
59	Qualtrics XM Customer Experience	848	0.08
60	Grade.us	834	0.08
61	UserTesting	829	0.08
62	Quadient	806	0.08
63	amoCRM	786	0.07
64	ProProfs Knowledge Base	773	0.07
65	DecibelInsight	735	0.07
66	TINT	711	0.07
67	NICE CXone	677	0.06
68	Adobe Experience Platform	667	0.06
69	Nextiva	657	0.06
70	AskNicely	591	0.06
71	TeamSupport	578	0.05
72	Webtrekk	574	0.05
73	TeleTech	499	0.05
74	Thunderhead.com	489	0.05
75	Talisma	474	0.04
76	Zoho CRM Plus	441	0.04
77	RumbleTalk	438	0.04
78	Dovetail	424	0.04
79	Vev	402	0.04
80	Practice Ignition	400	0.04
81	Adobe Experience Manager Forms	388	0.04
82	Totango	357	0.03
83	GatherUp	354	0.03
84	GetFeedback	342	0.03
85	TapMango	340	0.03
86	Planhat	334	0.03
87	DeskDirector	310	0.03
88	AnyRoad	301	0.03
89	Clarabridge	284	0.03
90	Reevoo	267	0.03
91	Falcon.io	265	0.02
92	Vocalcom	264	0.02
93	Shipup	257	0.02
94	Thought Industries	255	0.02
95	TrustAnalytica	247	0.02
96	FICO Customer Lifecycle Products	237	0.02
97	Q-nomy	229	0.02
98	VePlatform	219	0.02
99	Qhub	218	0.02
100	FiveStars	216	0.02
101	InMoment	214	0.02
102	Moxtra	209	0.02
103	Key Survey	207	0.02
104	Satmetrix	204	0.02
105	ForeSee	201	0.02
106	Hippo Video	189	0.02
107	SurveySparrow	181	0.02
108	Kubra	177	0.02
109	Barilliance	175	0.02
110	Oracle Fatwire	174	0.02
111	Oracle Unity Customer Data Platform	171	0.02
112	Conversocial	165	0.02
113	Vonage Communications APIs (formerly Nexmo)	157	0.01
114	Bright Pattern	143	0.01
115	KnowledgeOwl	135	0.01
116	LoginRadius	126	0.01
117	ReviewTrackers	124	0.01
118	Wix Answers	118	0.01
119	ProProfs Survey Maker	118	0.01
120	ITSM 365	118	0.01
121	Cloudrexx	118	0.01
122	Zingle	115	0.01
123	Locobuzz	110	0.01
124	Interakt	108	0.01
125	Backbase	108	0.01
126	Bluestone PIM	108	0.01
127	HiConversion	105	0.01
128	BEYABLE	104	0.01
129	UJET	101	0.01
130	Servion	100	0.01
131	FuseDesk	89	0.01
132	CXGroup	87	0.01
133	CustomerGauge	86	0.01
134	Nanorep	86	0.01
135	Alida	85	0.01
136	RocketLane	84	0.01
137	Apptentive	74	0.01
138	Cisco CX	71	0.01
139	Comarch Loyalty Management	68	0.01
140	Navar	67	0.01
141	FUEL CYCLE	66	0.01
142	Method:CRM	64	0.01
143	CX Index	59	0.01
144	MaritzCX	55	0.01
145	Scorebuddy	53	0.00
146	Aivo	53	0.00
147	Barcart	51	0.00
148	Retreaver	50	0.00
149	Sharpen	49	0.00
150	Rant & Rave	49	0.00
151	Goodays	48	0.00
152	Chattermill	45	0.00
153	Avaya Business Advocate	44	0.00
154	Oracle Banking Digital Experience	41	0.00
155	SAS/ASSIST	40	0.00
156	Abacus Webvision Cloud	37	0.00
157	Pluck	36	0.00
158	Movate	35	0.00
159	Zoomph	34	0.00
160	UXPressia	33	0.00
161	Oracle Real User Experience Insight	33	0.00
162	ResponseTek	29	0.00
163	Google Trusted Stores	29	0.00
164	AskingPoint	27	0.00
165	Salesmachine	26	0.00
166	Katabat	26	0.00
167	Antavo	24	0.00
168	Honestly	24	0.00
169	Retently NPS	24	0.00
170	Userbrain	23	0.00
171	Team Sales Agent	23	0.00
172	Whisbi	21	0.00
173	Pointillist	21	0.00
174	Cayzu	20	0.00
175	Toonimo	20	0.00
176	Engagor	20	0.00
177	Belly	19	0.00
178	Nicereply	19	0.00
179	CloudCherry	19	0.00
180	Yonyx	18	0.00
181	VenueLytics	18	0.00
182	CMNTY	17	0.00
183	Talkus	17	0.00
184	Ushur	17	0.00
185	ProcedureFlow	16	0.00
186	Sitecore Experience Commerce	16	0.00
187	eDigitalResearch (Maru EDR)	15	0.00
188	PeopleMetrics	15	0.00
189	OneWelcome	15	0.00
190	Zenloop	14	0.00
191	Slapfive	14	0.00
192	SurveyLab	12	0.00
193	Reputology	12	0.00
194	Market Force Information	12	0.00
195	SeeVolution	11	0.00
196	OXON	11	0.00
197	OpenText Communications Center Enterprise (CCE)	11	0.00
198	Survey Analytics	10	0.00
199	KANA Express	10	0.00
200	oorjit	10	0.00
201	Now Interact	10	0.00
202	Auryc	10	0.00
203	CrazyCall	9	0.00
204	SimpleFeedback	9	0.00
205	InviteManager	9	0.00
206	UserRules	9	0.00
207	Concentrix Catalyst	9	0.00
208	Easyway	9	0.00
209	IBM Watson Customer Experience Analytics	8	0.00
210	Perkville	7	0.00
211	Logicalware	7	0.00
212	Pisano	7	0.00
213	Vocoll	7	0.00
214	Touchpoint Dashboard	7	0.00
215	Sprinklr Modern Care	7	0.00
216	Experiture	6	0.00
217	Cxense Insight	6	0.00
218	Antlere	6	0.00
219	Mi4biz	6	0.00
220	ServiceDock	6	0.00
221	Lily Enterprise	6	0.00
222	erxes Inc	6	0.00
223	3CLogic	5	0.00
224	Intouch Insight	5	0.00
225	IBM Tealeaf	5	0.00
226	Mvix Digital Signage	4	0.00
227	JumpSeat	4	0.00
228	Acromobile	4	0.00
229	Zonka Feedback	4	0.00
230	Gotcha	4	0.00
231	Thanx Media	4	0.00
232	Akio	4	0.00
233	Akamai Intelligent Edge Platform	4	0.00
234	Clootrack	4	0.00
235	Progress DXP	4	0.00
236	ShowHows	3	0.00
237	Quiq Messaging	3	0.00
238	SuiteCX	3	0.00
239	Feedbackly	3	0.00
240	BankBuddy	3	0.00
241	Alterna CX	3	0.00
242	Bugwolf	2	0.00
243	ThoughtBuzz	2	0.00
244	CallidusCloud CX	2	0.00
245	RenegadeWorks	2	0.00
246	SightMill	2	0.00
247	Reflex Appointment	2	0.00
248	SnapSolv	2	0.00
249	eAlicia Customer Experience	2	0.00
250	Wright XM	2	0.00
251	Qwary	2	0.00
252	Halosight	2	0.00
253	Qloo	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk, Intercom, Trustpilot. Here, you can view a full list of Customer Experience tools in the market.