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Customer Experience

Q: How many companies use Customer Experience software these days?

Around the world in 2024, over 590,614 companies are currently using one or more Customer Experience software. Out of these, there are 446,141 companies using Customer Experience tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 17.85% of market share, Trustpilot with 17.74% of market share, Adobe Marketing Cloud with 7.77% of market share. Check for other Customer Experience technologies market share here.

Q: What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Marketing (10,625), Digital Marketing (8,734), E-Commerce (7,117).

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

245

Technologies Tracked

947610

Companies Tracked

Categories related to Customer Experience

Live Chat

Customer Experience

Forms And Surveys

Membership Management

Contact Center

Top 5 Customer Experience technologies in 2024

Over 947610 companies are using Customer Experience tools. Zendesk with 17.85% market share (169150 customers), Trustpilot with 17.74% market share (168085 customers), Adobe Marketing Cloud with 7.77% market share (73663 customers).

Technology

Market Share (Est.)

Customers

Zendesk

17.85%

169150

Trustpilot

17.74%

168085

Adobe Marketing Cloud

7.77%

73663

Intercom

7.51%

71127

Freshworks

3.67%

34777

Others

45.46%

430808

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (330959 companies), 20 - 49 employees (196630 companies), 10 - 19 employees (121087 companies).

Employee Size

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 446141 (57.49%), United Kingdom with 103883 (13.39%), Australia with 38479 (4.96%) customers respectively.

Customers

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Marketing (10625), Digital Marketing (8734), E-Commerce (7117).

Customers

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Zendesk	169150	17.85
2	Trustpilot	168085	17.74
3	Adobe Marketing Cloud	73663	7.77
4	Intercom	71127	7.51
5	Freshworks	34777	3.67
6	Adobe Commerce Cloud	30817	3.25
7	Qualtrics	29245	3.09
8	Podium	29087	3.07
9	Campaign Monitor	26354	2.78
10	Yotpo	24094	2.54
11	Smartlook	21811	2.30
12	Smile.io	21593	2.28
13	Qualtrics Research Core	20770	2.19
14	Zoho CRM	20625	2.18
15	Salesforce Service Cloud	15062	1.59
16	Pendo	15055	1.59
17	Pipedrive	14287	1.51
18	Sitecore	11582	1.22
19	OneAll	11437	1.21
20	Bazaarvoice	8170	0.86
21	LiveAgent	7556	0.80
22	Genesys	6710	0.71
23	LivePerson	5996	0.63
24	Feefo	5691	0.60
25	Zoho Desk	5384	0.57
26	Adobe Experience Cloud	4758	0.50
27	Survicate	4437	0.47
28	Usabilla	4387	0.46
29	Collect.chat	4367	0.46
30	Medallia	4068	0.43
31	ClickTale	4008	0.42
32	Five9	3428	0.36
33	Bookafy	3421	0.36
34	WalkMe	3367	0.36
35	Nebula CX by Kampyle	3319	0.35
36	PowerReviews	3240	0.34
37	Genesys PureCloud	3084	0.33
38	Gigya	2689	0.28
39	NiceJob	2417	0.26
40	Kustomer	2125	0.22
41	Woobox	2047	0.22
42	SendX	1799	0.19
43	HelpCrunch	1785	0.19
44	QuantumMetric	1689	0.18
45	CallPage	1541	0.16
46	WebEngage	1485	0.16
47	Kayako	1468	0.15
48	iZooto	1385	0.15
49	ChurnZero	1276	0.13
50	Quantcast Choice	1162	0.12
51	SAP Hybris Cloud for Customer	1109	0.12
52	DecibelInsight	1080	0.11
53	Grade.us	1064	0.11
54	Confirmit	1049	0.11
55	ReferralCandy	1011	0.11
56	Thunderhead.com	988	0.10
57	Oracle Service Cloud	961	0.10
58	amoCRM	936	0.10
59	OpinionLab	921	0.10
60	Oracle CX	881	0.09
61	ProProfs Knowledge Base	773	0.08
62	Whatfix	687	0.07
63	UserTesting	642	0.07
64	Adobe Experience Platform	630	0.07
65	Webtrekk	625	0.07
66	Quadient	603	0.06
67	TeamSupport	598	0.06
68	ForeSee	551	0.06
69	Yieldify	524	0.06
70	GatherUp	517	0.05
71	Adobe Experience Manager Forms	513	0.05
72	AskNicely	508	0.05
73	RumbleTalk	493	0.05
74	Talisma	462	0.05
75	TINT	447	0.05
76	Nextiva	433	0.05
77	GetFeedback	410	0.04
78	Zoho CRM Plus	396	0.04
79	Practice Ignition	377	0.04
80	Reevoo	364	0.04
81	TeleTech	337	0.04
82	Thought Industries	336	0.04
83	TapMango	335	0.04
84	Totango	331	0.03
85	NICE CXone	328	0.03
86	Clarabridge	324	0.03
87	Vev	315	0.03
88	Falcon.io	286	0.03
89	DeskDirector	286	0.03
90	Qhub	274	0.03
91	Shipup	273	0.03
92	Key Survey	234	0.02
93	FiveStars	221	0.02
94	Q-nomy	217	0.02
95	Barilliance	213	0.02
96	Hippo Video	206	0.02
97	Nanorep	194	0.02
98	Planhat	192	0.02
99	Satmetrix	183	0.02
100	Conversocial	166	0.02
101	Moxtra	165	0.02
102	HiConversion	160	0.02
103	Vocalcom	147	0.02
104	LoginRadius	145	0.02
105	Kubra	144	0.02
106	Wix Answers	140	0.01
107	FUEL CYCLE	136	0.01
108	KnowledgeOwl	128	0.01
109	VePlatform	123	0.01
110	Zingle	122	0.01
111	Oracle Fatwire	118	0.01
112	SurveySparrow	116	0.01
113	BEYABLE	114	0.01
114	ProProfs Survey Maker	113	0.01
115	Bright Pattern	108	0.01
116	Cloudrexx	106	0.01
117	InMoment	102	0.01
118	ReviewTrackers	97	0.01
119	Vonage Communications APIs (formerly Nexmo)	83	0.01
120	UJET	81	0.01
121	Interakt	72	0.01
122	Backbase	71	0.01
123	Servion	71	0.01
124	CXGroup	66	0.01
125	Client Heartbeat	65	0.01
126	Apptentive	65	0.01
127	Barcart	63	0.01
128	Method:CRM	61	0.01
129	FuseDesk	61	0.01
130	Bluestone PIM	61	0.01
131	Sharpen	60	0.01
132	ITSM 365	59	0.01
133	Comarch Loyalty Management	54	0.01
134	Locobuzz	51	0.01
135	Rant & Rave	49	0.01
136	Dovetail	44	0.00
137	Retreaver	44	0.00
138	MaritzCX	42	0.00
139	Zoomph	41	0.00
140	Katabat	40	0.00
141	SeeVolution	36	0.00
142	RocketLane	36	0.00
143	Google Trusted Stores	35	0.00
144	Talkus	34	0.00
145	SAS/ASSIST	34	0.00
146	Oracle Banking Digital Experience	34	0.00
147	AskingPoint	33	0.00
148	Pluck	31	0.00
149	Touchpoint Dashboard	31	0.00
150	Pointillist	29	0.00
151	Engagor	29	0.00
152	Scorebuddy	28	0.00
153	Oracle Real User Experience Insight	28	0.00
154	eDigitalResearch (Maru EDR)	27	0.00
155	UXPressia	26	0.00
156	Honestly	26	0.00
157	InviteManager	25	0.00
158	ResponseTek	25	0.00
159	CustomerGauge	24	0.00
160	Whisbi	23	0.00
161	oorjit	23	0.00
162	Avaya Business Advocate	23	0.00
163	Antavo	20	0.00
164	Userbrain	19	0.00
165	OXON	19	0.00
166	Cayzu	18	0.00
167	Nicereply	18	0.00
168	Chattermill	18	0.00
169	Ushur	18	0.00
170	CMNTY	17	0.00
171	Temper.io	17	0.00
172	Aivo	17	0.00
173	Yonyx	16	0.00
174	PeopleMetrics	16	0.00
175	Sitecore Experience Commerce	15	0.00
176	Salesmachine	14	0.00
177	Oracle Unity Customer Data Platform	14	0.00
178	Reputology	13	0.00
179	Retently NPS	13	0.00
180	Vocoll	13	0.00
181	OneWelcome	13	0.00
182	Belly	12	0.00
183	CrazyCall	11	0.00
184	Toonimo	11	0.00
185	Logicalware	11	0.00
186	Market Force Information	11	0.00
187	Movate	11	0.00
188	SurveyLab	10	0.00
189	Experiture	10	0.00
190	UserRules	10	0.00
191	CloudCherry	10	0.00
192	Zenloop	10	0.00
193	Auryc	10	0.00
194	Easyway	10	0.00
195	Starred	9	0.00
196	KANA Express	9	0.00
197	IBM Tealeaf	9	0.00
198	OpenText Communications Center Enterprise (CCE)	9	0.00
199	Survey Analytics	8	0.00
200	SimpleFeedback	8	0.00
201	VenueLytics	8	0.00
202	Promoter Ninja	8	0.00
203	Survey Galaxy	7	0.00
204	Cxense Insight	7	0.00
205	ProcedureFlow	7	0.00
206	ServiceDock	7	0.00
207	IBM Watson Customer Experience Analytics	7	0.00
208	Sprinklr Modern Care	7	0.00
209	Concentrix Catalyst	7	0.00
210	ThoughtBuzz	6	0.00
211	Acromobile	6	0.00
212	Guideblocks	6	0.00
213	Mi4biz	6	0.00
214	Perkville	5	0.00
215	3CLogic	5	0.00
216	Zonka Feedback	5	0.00
217	Quiq Messaging	5	0.00
218	Pisano	5	0.00
219	Lily Enterprise	5	0.00
220	erxes Inc	5	0.00
221	Slapfive	5	0.00
222	JumpSeat	4	0.00
223	Nextpond	4	0.00
224	RenegadeWorks	4	0.00
225	ShowHows	4	0.00
226	Antlere	4	0.00
227	Alida	4	0.00
228	Mvix Digital Signage	3	0.00
229	SightMill	3	0.00
230	Intouch Insight	3	0.00
231	Gotcha	3	0.00
232	Abacus Webvision Cloud	3	0.00
233	Thanx Media	3	0.00
234	Now Interact	3	0.00
235	Akio	3	0.00
236	BankBuddy	3	0.00
237	Akamai Intelligent Edge Platform	3	0.00
238	Qwary	3	0.00
239	Team Sales Agent	3	0.00
240	Bugwolf	2	0.00
241	CallidusCloud CX	2	0.00
242	SuiteCX	2	0.00
243	Oracle RightNow Engage	2	0.00
244	Feedbackly	2	0.00
245	SnapSolv	2	0.00