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Customer Experience

Q: How many companies use Customer Experience software these days?

Around the world in 2026, over 603,411 companies are currently using one or more Customer Experience software. Out of these, there are 530,220 companies using Customer Experience tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 14.64% of market share, Intercom with 13.27% of market share, Trustpilot with 12.72% of market share. Check for other Customer Experience technologies market share here.

Q: What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Marketing (9,354), Digital Marketing (7,926), Education (6,274).

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

248

Technologies Tracked

1218699

Companies Tracked

Categories related to Customer Experience

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Customer Experience

Top 5 Customer Experience technologies in 2026

Over 1218699 companies are using Customer Experience tools. Zendesk with 14.64% market share (178465 customers), Intercom with 13.27% market share (161770 customers), Trustpilot with 12.72% market share (155009 customers).

Technology

Market Share (Est.)

Customers

Zendesk

14.64%

178465

Intercom

13.27%

161770

Trustpilot

12.72%

155009

Adobe Experience Cloud

9.13%

111217

Adobe Marketing Cloud

6.78%

82663

Others

43.45%

529575

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (517254 companies), 20 - 49 employees (265113 companies), 100 - 249 employees (136768 companies).

Employee Size

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 530220 (54.35%), United Kingdom with 129961 (13.32%), Germany with 50551 (5.18%) customers respectively.

Customers

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Marketing (9354), Digital Marketing (7926), Education (6274).

Customers

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Zendesk	178465	14.64
2	Intercom	161770	13.27
3	Trustpilot	155009	12.72
4	Adobe Experience Cloud	111217	9.13
5	Adobe Marketing Cloud	82663	6.78
6	Qualtrics	75167	6.17
7	Freshworks	37320	3.06
8	Smartlook	32002	2.63
9	Qualtrics Research Core	27665	2.27
10	Adobe Commerce Cloud	25139	2.06
11	Zoho CRM	24463	2.01
12	Yotpo	21959	1.80
13	Pendo	21951	1.80
14	Podium	21730	1.78
15	Campaign Monitor	21377	1.75
16	Pipedrive	18495	1.52
17	Smile.io	16299	1.34
18	OneAll	13995	1.15
19	Salesforce Service Cloud	12473	1.02
20	ClickTale	11260	0.92
21	Sitecore	10339	0.85
22	Bazaarvoice	8112	0.67
23	Survicate	7367	0.60
24	Genesys	7247	0.59
25	LiveAgent	6671	0.55
26	Zoho Desk	6165	0.51
27	Bookafy	5902	0.48
28	Feefo	5845	0.48
29	Collect.chat	5799	0.48
30	SendX	5228	0.43
31	Genesys PureCloud	4612	0.38
32	LivePerson	4139	0.34
33	Nebula CX by Kampyle	3861	0.32
34	WalkMe	3509	0.29
35	Five9	3368	0.28
36	Medallia	3143	0.26
37	NiceJob	2920	0.24
38	PowerReviews	2321	0.19
39	Kustomer	2260	0.19
40	iZooto	2150	0.18
41	Gigya	1924	0.16
42	SAP Hybris Cloud for Customer	1578	0.13
43	CallPage	1572	0.13
44	WebEngage	1505	0.12
45	Woobox	1422	0.12
46	ChurnZero	1409	0.12
47	Kayako	1240	0.10
48	Oracle Service Cloud	1236	0.10
49	HelpCrunch	1216	0.10
50	QuantumMetric	1102	0.09
51	Oracle CX	1060	0.09
52	Quantcast Choice	1021	0.08
53	ReferralCandy	984	0.08
54	Airship	922	0.08
55	Grade.us	878	0.07
56	Qualtrics XM Customer Experience	859	0.07
57	Yieldify	858	0.07
58	Whatfix	850	0.07
59	amoCRM	815	0.07
60	ProProfs Knowledge Base	758	0.06
61	Quadient	750	0.06
62	UserTesting	749	0.06
63	OpinionLab	731	0.06
64	DecibelInsight	707	0.06
65	Dovetail	705	0.06
66	Confirmit	699	0.06
67	Adobe Experience Platform	695	0.06
68	NICE CXone	654	0.05
69	AskNicely	556	0.05
70	RumbleTalk	528	0.04
71	Zoho CRM Plus	514	0.04
72	Nextiva	513	0.04
73	Webtrekk	504	0.04
74	Practice Ignition	468	0.04
75	Vev	433	0.04
76	Thunderhead.com	422	0.03
77	TINT	404	0.03
78	Adobe Experience Manager Forms	388	0.03
79	Talisma	355	0.03
80	Totango	354	0.03
81	Planhat	352	0.03
82	TeleTech	346	0.03
83	VePlatform	343	0.03
84	TapMango	335	0.03
85	TeamSupport	294	0.02
86	AnyRoad	293	0.02
87	GetFeedback	289	0.02
88	GatherUp	281	0.02
89	TrustAnalytica	280	0.02
90	LoginRadius	277	0.02
91	Vocalcom	275	0.02
92	DeskDirector	275	0.02
93	Shipup	253	0.02
94	Reevoo	245	0.02
95	Clarabridge	237	0.02
96	Falcon.io	235	0.02
97	Thought Industries	234	0.02
98	Oracle Unity Customer Data Platform	233	0.02
99	SurveySparrow	221	0.02
100	Qhub	218	0.02
101	FICO Customer Lifecycle Products	212	0.02
102	Q-nomy	205	0.02
103	InMoment	200	0.02
104	Moxtra	186	0.02
105	Barilliance	181	0.01
106	RocketLane	181	0.01
107	Hippo Video	171	0.01
108	FiveStars	166	0.01
109	Kubra	154	0.01
110	Bright Pattern	151	0.01
111	Satmetrix	151	0.01
112	Vonage Communications APIs (formerly Nexmo)	151	0.01
113	Key Survey	147	0.01
114	Cloudrexx	145	0.01
115	ITSM 365	141	0.01
116	Oracle Fatwire	139	0.01
117	KnowledgeOwl	135	0.01
118	ForeSee	133	0.01
119	Conversocial	124	0.01
120	ReviewTrackers	121	0.01
121	Backbase	117	0.01
122	Bluestone PIM	115	0.01
123	HiConversion	113	0.01
124	Zingle	107	0.01
125	ProProfs Survey Maker	107	0.01
126	BEYABLE	104	0.01
127	FUEL CYCLE	103	0.01
128	Interakt	98	0.01
129	Sprinklr Modern Care	97	0.01
130	Wix Answers	96	0.01
131	Servion	93	0.01
132	UJET	86	0.01
133	FuseDesk	84	0.01
134	Intouch Insight	84	0.01
135	Mvix Digital Signage	83	0.01
136	Alida	81	0.01
137	CustomerGauge	80	0.01
138	Locobuzz	80	0.01
139	Nanorep	79	0.01
140	Pisano	78	0.01
141	Comarch Loyalty Management	74	0.01
142	Nicereply	74	0.01
143	Oracle Banking Digital Experience	72	0.01
144	Sharpen	71	0.01
145	Scorebuddy	67	0.01
146	Method:CRM	66	0.01
147	Antavo	66	0.01
148	UXPressia	66	0.01
149	Userbrain	64	0.01
150	Navar	63	0.01
151	Zonka Feedback	61	0.01
152	Cisco CX	60	0.00
153	Apptentive	55	0.00
154	Goodays	51	0.00
155	Zenloop	50	0.00
156	CX Index	48	0.00
157	Retreaver	44	0.00
158	Yonyx	43	0.00
159	Abacus Webvision Cloud	43	0.00
160	Akio	43	0.00
161	Chattermill	42	0.00
162	MaritzCX	41	0.00
163	ProcedureFlow	38	0.00
164	Pluck	37	0.00
165	Barcart	36	0.00
166	Zoomph	35	0.00
167	Retently NPS	35	0.00
168	SAS/ASSIST	33	0.00
169	Cayzu	32	0.00
170	AskingPoint	32	0.00
171	Aivo	31	0.00
172	VenueLytics	27	0.00
173	Rant & Rave	27	0.00
174	Salesmachine	26	0.00
175	Movate	26	0.00
176	Ushur	25	0.00
177	Toonimo	24	0.00
178	Oracle Real User Experience Insight	23	0.00
179	Feedbackly	23	0.00
180	SurveyLab	21	0.00
181	Katabat	20	0.00
182	3CLogic	20	0.00
183	Engagor	20	0.00
184	Team Sales Agent	20	0.00
185	IBM Watson Customer Experience Analytics	19	0.00
186	Talkus	19	0.00
187	Avaya Business Advocate	19	0.00
188	ResponseTek	18	0.00
189	Pointillist	17	0.00
190	Whisbi	16	0.00
191	OXON	16	0.00
192	Google Trusted Stores	16	0.00
193	CMNTY	15	0.00
194	Wright XM	15	0.00
195	Sitecore Experience Commerce	14	0.00
196	erxes Inc	13	0.00
197	Slapfive	13	0.00
198	Antlere	12	0.00
199	CloudCherry	12	0.00
200	Vocoll	12	0.00
201	CrazyCall	11	0.00
202	SeeVolution	11	0.00
203	Qwary	11	0.00
204	Honestly	10	0.00
205	OneWelcome	10	0.00
206	Reputology	9	0.00
207	Perkville	9	0.00
208	SimpleFeedback	9	0.00
209	UserRules	9	0.00
210	oorjit	9	0.00
211	eDigitalResearch (Maru EDR)	9	0.00
212	Easyway	9	0.00
213	Mi4biz	8	0.00
214	OpenText Communications Center Enterprise (CCE)	8	0.00
215	PeopleMetrics	7	0.00
216	Akamai Intelligent Edge Platform	7	0.00
217	Auryc	7	0.00
218	Progress DXP	7	0.00
219	Experiture	6	0.00
220	Logicalware	6	0.00
221	KANA Express	6	0.00
222	Market Force Information	6	0.00
223	Survey Analytics	5	0.00
224	InviteManager	5	0.00
225	ServiceDock	5	0.00
226	Cxense Insight	4	0.00
227	Quiq Messaging	4	0.00
228	SightMill	4	0.00
229	IBM Tealeaf	4	0.00
230	SuiteCX	4	0.00
231	Thanx Media	4	0.00
232	Clootrack	4	0.00
233	Bugwolf	3	0.00
234	JumpSeat	3	0.00
235	Acromobile	3	0.00
236	Belly	3	0.00
237	RenegadeWorks	3	0.00
238	Touchpoint Dashboard	3	0.00
239	BankBuddy	3	0.00
240	Concentrix Catalyst	3	0.00
241	Alterna CX	3	0.00
242	CallidusCloud CX	2	0.00
243	ShowHows	2	0.00
244	Gotcha	2	0.00
245	Lily Enterprise	2	0.00
246	Now Interact	2	0.00
247	SnapSolv	2	0.00
248	eAlicia Customer Experience	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk, Intercom, Trustpilot. Here, you can view a full list of Customer Experience tools in the market.