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Customer Experience

Q: How many companies use Customer Experience software these days?

Around the world in 2026, over 607,879 companies are currently using one or more Customer Experience software. Out of these, there are 573,841 companies using Customer Experience tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 13.87% of market share, Trustpilot with 13.28% of market share, Intercom with 13.08% of market share. Check for other Customer Experience technologies market share here.

Q: What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Marketing (9,522), Digital Marketing (8,000), Education (6,520).

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

251

Technologies Tracked

1314230

Companies Tracked

Categories related to Customer Experience

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Live Chat

Top 5 Customer Experience technologies in 2026

Over 1314230 companies are using Customer Experience tools. Zendesk with 13.87% market share (182268 customers), Trustpilot with 13.28% market share (174567 customers), Intercom with 13.08% market share (171870 customers).

Technology

Market Share (Est.)

Customers

Zendesk

13.87%

182268

Trustpilot

13.28%

174567

Intercom

13.08%

171870

Adobe Experience Cloud

8.88%

116735

Adobe Marketing Cloud

7.36%

96699

Others

43.53%

572091

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (551878 companies), 20 - 49 employees (279988 companies), 100 - 249 employees (143353 companies).

Employee Size

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 573841 (55.36%), United Kingdom with 134333 (12.96%), Germany with 53479 (5.16%) customers respectively.

Customers

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Marketing (9522), Digital Marketing (8000), Education (6520).

Customers

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Zendesk	182268	13.87
2	Trustpilot	174567	13.28
3	Intercom	171870	13.08
4	Adobe Experience Cloud	116735	8.88
5	Adobe Marketing Cloud	96699	7.36
6	Qualtrics	85256	6.49
7	Freshworks	36841	2.80
8	Smartlook	34391	2.62
9	Qualtrics Research Core	31156	2.37
10	Pendo	26661	2.03
11	Adobe Commerce Cloud	24925	1.90
12	Zoho CRM	24660	1.88
13	Podium	23694	1.80
14	Yotpo	23668	1.80
15	Pipedrive	18933	1.44
16	Campaign Monitor	17876	1.36
17	ClickTale	17390	1.32
18	Smile.io	16278	1.24
19	OneAll	13700	1.04
20	Salesforce Service Cloud	12036	0.92
21	Sitecore	11022	0.84
22	Genesys PureCloud	10570	0.80
23	Bazaarvoice	9915	0.75
24	WalkMe	8346	0.64
25	Survicate	7810	0.59
26	Genesys	7316	0.56
27	LiveAgent	6299	0.48
28	Zoho Desk	6224	0.47
29	Feefo	6034	0.46
30	Bookafy	5842	0.44
31	Collect.chat	5793	0.44
32	SendX	5221	0.40
33	LivePerson	4291	0.33
34	Medallia	3691	0.28
35	Five9	3460	0.26
36	Nebula CX by Kampyle	3386	0.26
37	NiceJob	2886	0.22
38	QuantumMetric	2389	0.18
39	PowerReviews	2311	0.18
40	Kustomer	2278	0.17
41	iZooto	2139	0.16
42	Gigya	1960	0.15
43	WebEngage	1610	0.12
44	SAP Hybris Cloud for Customer	1580	0.12
45	CallPage	1540	0.12
46	HelpCrunch	1461	0.11
47	ChurnZero	1403	0.11
48	Woobox	1388	0.11
49	DecibelInsight	1252	0.10
50	Kayako	1239	0.09
51	Oracle Service Cloud	1140	0.09
52	Quantcast Choice	1037	0.08
53	Oracle CX	987	0.08
54	Grade.us	954	0.07
55	Airship	937	0.07
56	Whatfix	921	0.07
57	ReferralCandy	906	0.07
58	Qualtrics XM Customer Experience	858	0.07
59	amoCRM	810	0.06
60	Quadient	768	0.06
61	ProProfs Knowledge Base	754	0.06
62	Adobe Experience Platform	752	0.06
63	UserTesting	740	0.06
64	OpinionLab	691	0.05
65	NICE CXone	690	0.05
66	Confirmit	670	0.05
67	Dovetail	669	0.05
68	RumbleTalk	607	0.05
69	AskNicely	592	0.05
70	Yieldify	545	0.04
71	Nextiva	543	0.04
72	Zoho CRM Plus	494	0.04
73	Webtrekk	486	0.04
74	Practice Ignition	455	0.03
75	Vev	444	0.03
76	Thunderhead.com	420	0.03
77	Totango	416	0.03
78	TINT	407	0.03
79	Planhat	402	0.03
80	Adobe Experience Manager Forms	383	0.03
81	TeleTech	371	0.03
82	Talisma	359	0.03
83	VePlatform	358	0.03
84	AnyRoad	329	0.03
85	TapMango	328	0.02
86	Vocalcom	312	0.02
87	TeamSupport	299	0.02
88	LoginRadius	288	0.02
89	TrustAnalytica	287	0.02
90	GetFeedback	279	0.02
91	DeskDirector	271	0.02
92	GatherUp	271	0.02
93	Shipup	249	0.02
94	Clarabridge	233	0.02
95	Thought Industries	229	0.02
96	Qhub	227	0.02
97	Reevoo	225	0.02
98	InMoment	214	0.02
99	SurveySparrow	213	0.02
100	Q-nomy	208	0.02
101	Key Survey	201	0.02
102	Barilliance	201	0.02
103	RocketLane	196	0.01
104	FICO Customer Lifecycle Products	194	0.01
105	Falcon.io	193	0.01
106	Moxtra	188	0.01
107	Kubra	174	0.01
108	Oracle Unity Customer Data Platform	170	0.01
109	Cloudrexx	163	0.01
110	Vonage Communications APIs (formerly Nexmo)	162	0.01
111	FiveStars	158	0.01
112	Hippo Video	156	0.01
113	FUEL CYCLE	153	0.01
114	Bright Pattern	153	0.01
115	Satmetrix	151	0.01
116	KnowledgeOwl	140	0.01
117	Oracle Fatwire	139	0.01
118	ProProfs Survey Maker	135	0.01
119	ForeSee	129	0.01
120	ITSM 365	126	0.01
121	ReviewTrackers	124	0.01
122	Conversocial	124	0.01
123	Backbase	121	0.01
124	Bluestone PIM	119	0.01
125	HiConversion	117	0.01
126	CustomerGauge	111	0.01
127	Zingle	104	0.01
128	BEYABLE	104	0.01
129	Servion	101	0.01
130	Interakt	100	0.01
131	Pisano	95	0.01
132	Sharpen	91	0.01
133	Wix Answers	89	0.01
134	UJET	89	0.01
135	Goodays	86	0.01
136	Intouch Insight	85	0.01
137	FuseDesk	82	0.01
138	Nanorep	82	0.01
139	Alida	81	0.01
140	Antavo	79	0.01
141	Locobuzz	78	0.01
142	Comarch Loyalty Management	77	0.01
143	Mvix Digital Signage	75	0.01
144	Nicereply	75	0.01
145	UXPressia	73	0.01
146	Scorebuddy	72	0.01
147	Userbrain	70	0.01
148	Oracle Banking Digital Experience	68	0.01
149	Sprinklr Modern Care	67	0.01
150	Retently NPS	63	0.00
151	Zonka Feedback	60	0.00
152	Navar	58	0.00
153	Cisco CX	57	0.00
154	Apptentive	56	0.00
155	InviteManager	54	0.00
156	Zenloop	52	0.00
157	CX Index	48	0.00
158	Method:CRM	47	0.00
159	Yonyx	46	0.00
160	Quiq Messaging	44	0.00
161	Zoomph	43	0.00
162	Chattermill	43	0.00
163	Retreaver	43	0.00
164	Abacus Webvision Cloud	42	0.00
165	MaritzCX	41	0.00
166	ProcedureFlow	41	0.00
167	Akio	41	0.00
168	CMNTY	40	0.00
169	Aivo	38	0.00
170	Cayzu	35	0.00
171	SAS/ASSIST	35	0.00
172	Barcart	35	0.00
173	Pluck	34	0.00
174	SurveyLab	32	0.00
175	Slapfive	32	0.00
176	3CLogic	29	0.00
177	AskingPoint	29	0.00
178	VenueLytics	28	0.00
179	Salesmachine	27	0.00
180	Rant & Rave	27	0.00
181	Movate	25	0.00
182	Toonimo	24	0.00
183	Feedbackly	24	0.00
184	Oracle Real User Experience Insight	23	0.00
185	Clootrack	23	0.00
186	Ushur	22	0.00
187	Katabat	19	0.00
188	IBM Watson Customer Experience Analytics	19	0.00
189	Engagor	19	0.00
190	Avaya Business Advocate	19	0.00
191	Team Sales Agent	19	0.00
192	ResponseTek	18	0.00
193	Pointillist	17	0.00
194	Wright XM	17	0.00
195	Experiture	16	0.00
196	OXON	16	0.00
197	Thanx Media	16	0.00
198	Talkus	16	0.00
199	Google Trusted Stores	16	0.00
200	Whisbi	15	0.00
201	Antlere	15	0.00
202	SightMill	15	0.00
203	Sitecore Experience Commerce	14	0.00
204	Qwary	13	0.00
205	CrazyCall	12	0.00
206	CloudCherry	12	0.00
207	Vocoll	12	0.00
208	erxes Inc	12	0.00
209	SeeVolution	11	0.00
210	Honestly	10	0.00
211	Mi4biz	10	0.00
212	SuiteCX	10	0.00
213	Reputology	9	0.00
214	Perkville	9	0.00
215	UserRules	9	0.00
216	oorjit	9	0.00
217	eDigitalResearch (Maru EDR)	9	0.00
218	OneWelcome	9	0.00
219	Easyway	9	0.00
220	SimpleFeedback	8	0.00
221	Logicalware	8	0.00
222	PeopleMetrics	8	0.00
223	OpenText Communications Center Enterprise (CCE)	8	0.00
224	KANA Express	6	0.00
225	Market Force Information	6	0.00
226	Akamai Intelligent Edge Platform	6	0.00
227	Auryc	6	0.00
228	Bugwolf	5	0.00
229	Survey Analytics	5	0.00
230	ServiceDock	5	0.00
231	ReviewSpreader	4	0.00
232	Cxense Insight	4	0.00
233	Progress DXP	4	0.00
234	ThoughtBuzz	3	0.00
235	JumpSeat	3	0.00
236	Belly	3	0.00
237	RenegadeWorks	3	0.00
238	IBM Tealeaf	3	0.00
239	Lily Enterprise	3	0.00
240	Touchpoint Dashboard	3	0.00
241	BankBuddy	3	0.00
242	Concentrix Catalyst	3	0.00
243	Alterna CX	3	0.00
244	Acromobile	2	0.00
245	CallidusCloud CX	2	0.00
246	ShowHows	2	0.00
247	Guideblocks	2	0.00
248	Gotcha	2	0.00
249	Now Interact	2	0.00
250	eAlicia Customer Experience	2	0.00
251	Qloo	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk, Trustpilot, Intercom. Here, you can view a full list of Customer Experience tools in the market.