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Customer Experience

Q: How many companies use Customer Experience software these days?

Around the world in 2026, over 612,012 companies are currently using one or more Customer Experience software. Out of these, there are 574,796 companies using Customer Experience tools that are originally from the United States.

Q: Which company has the most significant market share in the Customer Experience software space?

The top few companies that have the most significant market share in the Customer Experience space are Zendesk with 14.11% of market share, Intercom with 13.27% of market share, Trustpilot with 13.14% of market share. Check for other Customer Experience technologies market share here.

Q: What are the top industries that usually use Customer Experience softwares?

The top industries that use Customer Experience software are Marketing (9,114), Digital Marketing (7,756), Education (6,294).

Gain market share and customer base information about the top Customer Experience software. Check out our list of Customer Experience Software, analyze them by marketshare, region, company size along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more.

251

Technologies Tracked

1299659

Companies Tracked

Categories related to Customer Experience

CRM Platforms

Sales Enablement

Sales Management

Lead Capture

Customer Experience

Top 5 Customer Experience technologies in 2026

Over 1299659 companies are using Customer Experience tools. Zendesk with 14.11% market share (183388 customers), Intercom with 13.27% market share (172457 customers), Trustpilot with 13.14% market share (170711 customers).

Technology

Market Share (Est.)

Customers

Zendesk

14.11%

183388

Intercom

13.27%

172457

Trustpilot

13.14%

170711

Adobe Experience Cloud

9.08%

117949

Adobe Marketing Cloud

7.11%

92389

Others

43.30%

562765

Customer Experience Customers by Employee Size

The majority of Customer Experience category falls in the company size of 0 - 9 employees (571731 companies), 20 - 49 employees (273620 companies), 100 - 249 employees (137369 companies).

Employee Size

Customer Experience Customers by Geography

Companies using Customer Experience technology software are majorly from the United States with 574796 (55.19%), United Kingdom with 135863 (13.05%), Germany with 53927 (5.18%) customers respectively.

Customers

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Customer Experience Customers by Industry

Top industries that use Customer Experience for Marketing (9114), Digital Marketing (7756), Education (6294).

Customers

Market Share for Top Customer Experience Technologies

Analyze the market share of popular Customer Experience technologies along with information about competitors, prospects, tech stacks, funding information, contract renewal dates and more

Ranking	Technology	Customers	Market share(Est.)(%)
1	Zendesk	183388	14.11
2	Intercom	172457	13.27
3	Trustpilot	170711	13.14
4	Adobe Experience Cloud	117949	9.08
5	Adobe Marketing Cloud	92389	7.11
6	Qualtrics	86599	6.66
7	Freshworks	36419	2.80
8	Qualtrics Research Core	32056	2.47
9	Smartlook	31586	2.43
10	Adobe Commerce Cloud	24941	1.92
11	Zoho CRM	24711	1.90
12	Pendo	24310	1.87
13	Podium	23857	1.84
14	Yotpo	20817	1.60
15	Pipedrive	18766	1.44
16	Campaign Monitor	18131	1.40
17	Smile.io	15945	1.23
18	ClickTale	14412	1.11
19	OneAll	13937	1.07
20	Genesys PureCloud	13474	1.04
21	Salesforce Service Cloud	11968	0.92
22	Sitecore	10973	0.84
23	Bazaarvoice	9084	0.70
24	Survicate	7897	0.61
25	WalkMe	7813	0.60
26	Genesys	7098	0.55
27	LiveAgent	6427	0.49
28	Zoho Desk	6232	0.48
29	Bookafy	5890	0.45
30	Feefo	5859	0.45
31	Collect.chat	5584	0.43
32	SendX	5259	0.40
33	LivePerson	4274	0.33
34	Nebula CX by Kampyle	4167	0.32
35	Five9	3362	0.26
36	Medallia	3357	0.26
37	NiceJob	2938	0.23
38	PowerReviews	2309	0.18
39	Kustomer	2204	0.17
40	iZooto	2198	0.17
41	QuantumMetric	1999	0.15
42	Gigya	1878	0.14
43	SAP Hybris Cloud for Customer	1570	0.12
44	CallPage	1558	0.12
45	WebEngage	1470	0.11
46	Woobox	1454	0.11
47	ChurnZero	1408	0.11
48	Kayako	1249	0.10
49	HelpCrunch	1213	0.09
50	Oracle Service Cloud	1200	0.09
51	Quantcast Choice	1053	0.08
52	Oracle CX	1032	0.08
53	Airship	937	0.07
54	Grade.us	930	0.07
55	ReferralCandy	905	0.07
56	Whatfix	894	0.07
57	amoCRM	830	0.06
58	Qualtrics XM Customer Experience	818	0.06
59	DecibelInsight	812	0.06
60	ProProfs Knowledge Base	784	0.06
61	Quadient	767	0.06
62	UserTesting	731	0.06
63	OpinionLab	715	0.06
64	Dovetail	700	0.05
65	Adobe Experience Platform	700	0.05
66	NICE CXone	690	0.05
67	Confirmit	670	0.05
68	AskNicely	557	0.04
69	Nextiva	542	0.04
70	Yieldify	528	0.04
71	Zoho CRM Plus	521	0.04
72	Webtrekk	496	0.04
73	Vev	454	0.03
74	Practice Ignition	452	0.03
75	Thunderhead.com	425	0.03
76	TINT	417	0.03
77	Planhat	396	0.03
78	Totango	393	0.03
79	Adobe Experience Manager Forms	390	0.03
80	TeleTech	368	0.03
81	Talisma	360	0.03
82	VePlatform	358	0.03
83	TapMango	342	0.03
84	AnyRoad	315	0.02
85	LoginRadius	295	0.02
86	TeamSupport	294	0.02
87	TrustAnalytica	286	0.02
88	GetFeedback	277	0.02
89	GatherUp	277	0.02
90	Vocalcom	275	0.02
91	DeskDirector	275	0.02
92	RumbleTalk	256	0.02
93	Shipup	252	0.02
94	Qhub	239	0.02
95	InMoment	239	0.02
96	Clarabridge	231	0.02
97	Thought Industries	230	0.02
98	Reevoo	230	0.02
99	Falcon.io	230	0.02
100	SurveySparrow	212	0.02
101	Q-nomy	209	0.02
102	FICO Customer Lifecycle Products	208	0.02
103	RocketLane	186	0.01
104	Moxtra	185	0.01
105	Oracle Unity Customer Data Platform	178	0.01
106	Barilliance	177	0.01
107	Hippo Video	163	0.01
108	FiveStars	161	0.01
109	Vonage Communications APIs (formerly Nexmo)	161	0.01
110	Kubra	157	0.01
111	Key Survey	152	0.01
112	Satmetrix	150	0.01
113	Cloudrexx	148	0.01
114	Bright Pattern	146	0.01
115	ITSM 365	143	0.01
116	Oracle Fatwire	139	0.01
117	KnowledgeOwl	137	0.01
118	ReviewTrackers	129	0.01
119	Conversocial	124	0.01
120	ForeSee	117	0.01
121	Backbase	115	0.01
122	Bluestone PIM	111	0.01
123	FUEL CYCLE	110	0.01
124	Zingle	110	0.01
125	HiConversion	108	0.01
126	BEYABLE	107	0.01
127	Interakt	102	0.01
128	ProProfs Survey Maker	95	0.01
129	Wix Answers	94	0.01
130	Servion	93	0.01
131	Sprinklr Modern Care	90	0.01
132	Pisano	89	0.01
133	Nanorep	86	0.01
134	UJET	86	0.01
135	Mvix Digital Signage	84	0.01
136	Alida	84	0.01
137	FuseDesk	83	0.01
138	Intouch Insight	83	0.01
139	CustomerGauge	80	0.01
140	Locobuzz	79	0.01
141	Goodays	79	0.01
142	Sharpen	76	0.01
143	Comarch Loyalty Management	75	0.01
144	Nicereply	73	0.01
145	Oracle Banking Digital Experience	73	0.01
146	Method:CRM	67	0.01
147	UXPressia	67	0.01
148	Scorebuddy	63	0.00
149	Userbrain	61	0.00
150	Zonka Feedback	60	0.00
151	Cisco CX	59	0.00
152	Antavo	55	0.00
153	Apptentive	55	0.00
154	Zenloop	50	0.00
155	InviteManager	48	0.00
156	CX Index	47	0.00
157	Retreaver	45	0.00
158	Abacus Webvision Cloud	43	0.00
159	Yonyx	42	0.00
160	Chattermill	42	0.00
161	MaritzCX	41	0.00
162	Retently NPS	41	0.00
163	Akio	41	0.00
164	Pluck	37	0.00
165	ProcedureFlow	37	0.00
166	Aivo	36	0.00
167	Barcart	36	0.00
168	Zoomph	35	0.00
169	CMNTY	33	0.00
170	SAS/ASSIST	33	0.00
171	AskingPoint	32	0.00
172	Cayzu	30	0.00
173	Salesmachine	29	0.00
174	VenueLytics	28	0.00
175	Rant & Rave	28	0.00
176	Movate	26	0.00
177	Toonimo	24	0.00
178	3CLogic	24	0.00
179	Feedbackly	24	0.00
180	Ushur	24	0.00
181	Oracle Real User Experience Insight	23	0.00
182	SurveyLab	21	0.00
183	Engagor	20	0.00
184	Katabat	19	0.00
185	IBM Watson Customer Experience Analytics	19	0.00
186	Talkus	19	0.00
187	Avaya Business Advocate	19	0.00
188	Team Sales Agent	19	0.00
189	ResponseTek	18	0.00
190	Clootrack	18	0.00
191	Whisbi	16	0.00
192	OXON	16	0.00
193	Thanx Media	16	0.00
194	Google Trusted Stores	16	0.00
195	SightMill	15	0.00
196	Slapfive	15	0.00
197	Pointillist	15	0.00
198	Wright XM	15	0.00
199	Sitecore Experience Commerce	14	0.00
200	erxes Inc	13	0.00
201	CloudCherry	12	0.00
202	Vocoll	12	0.00
203	CrazyCall	11	0.00
204	SeeVolution	11	0.00
205	Antlere	11	0.00
206	Qwary	11	0.00
207	UserRules	10	0.00
208	Honestly	10	0.00
209	Mi4biz	10	0.00
210	Reputology	9	0.00
211	Perkville	9	0.00
212	oorjit	9	0.00
213	eDigitalResearch (Maru EDR)	9	0.00
214	SuiteCX	9	0.00
215	OneWelcome	9	0.00
216	Easyway	9	0.00
217	SimpleFeedback	8	0.00
218	Logicalware	8	0.00
219	OpenText Communications Center Enterprise (CCE)	8	0.00
220	Experiture	7	0.00
221	PeopleMetrics	7	0.00
222	Akamai Intelligent Edge Platform	7	0.00
223	Auryc	7	0.00
224	Progress DXP	7	0.00
225	KANA Express	6	0.00
226	Market Force Information	6	0.00
227	Survey Analytics	5	0.00
228	ServiceDock	5	0.00
229	Bugwolf	4	0.00
230	ReviewSpreader	4	0.00
231	Cxense Insight	4	0.00
232	Quiq Messaging	4	0.00
233	IBM Tealeaf	4	0.00
234	ThoughtBuzz	3	0.00
235	JumpSeat	3	0.00
236	Acromobile	3	0.00
237	Belly	3	0.00
238	RenegadeWorks	3	0.00
239	Lily Enterprise	3	0.00
240	Touchpoint Dashboard	3	0.00
241	BankBuddy	3	0.00
242	Concentrix Catalyst	3	0.00
243	Alterna CX	3	0.00
244	CallidusCloud CX	2	0.00
245	ShowHows	2	0.00
246	Guideblocks	2	0.00
247	Gotcha	2	0.00
248	Now Interact	2	0.00
249	SnapSolv	2	0.00
250	eAlicia Customer Experience	2	0.00
251	Qloo	2	0.00

FAQ

Find answers to the most often asked questions by users.

Who are the top Customer Experience software market leaders?

Top leaders in the category for Customer Experience software are Zendesk, Intercom, Trustpilot. Here, you can view a full list of Customer Experience tools in the market.