Technology Profile
Market Share
Top Competitors
Customers
Customers by Industry
Customers by Size
Customers by Geo
Employees
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Genesys
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No, I don't use this
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterpris...e customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent. Read more
Market Share of Genesys
- Current Customer(s) The number of companies that currently use Genesys
- 6782
- Websites Added The number of companies that have started using Genesys in the past month.
125- compared to last month
- Websites Dropped The number of companies that have stopped using Genesys in the past month.
137- compared to last month
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Customer Experience category are Zendesk with 19.88%, Trustpilot with 13.79%, Intercom with 7.96% market share.
Popular Comparisons
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Customer Experience category are Zendesk with 19.88%, Trustpilot with 13.79%, Intercom with 7.96% market share.
Customers of Genesys
Around the world in 2023, over 5996 companies have started using Genesys as Customer Experience tool.
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Genesys Customers by Industry
The three top industries that use Genesys for Customer Experience are Technology (141), Consulting (126), Engineering (112).
Genesys Customers by Employee Size
The majority of Genesys’s customers for the customer-experience category fall in the company size of 1,000 - 4,999 employees (1220 companies), 10,000+ employees (1166 companies), 20 - 49 employees (839 companies).
Genesys Customers by Geography
The top three geographies of Genesys for customer-experience are the United States with 3195(47.11%), United Kingdom with 423(6.24%), Australia with 366(5.40%) customers respectively.
Employees of Genesys
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FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the customer-experience category are Zendesk, Trustpilot, Intercom. You can view a full list of Genesys competitors . 6sense uses advanced data mining and AI algorithms to track customers and of Genesys and 40,000 other technologies on the internet.You can also compare Genesys and its feature with top competitors here : Genesys vs Zendesk Genesys vs Trustpilot Genesys vs Intercom .
What is Genesys customer distribution based on company size?
The majority of Genesys’s customers for the customer-experience category fall in the company size of 1,000 - 4,999 employees (1220 companies), 10,000+ employees (1166 companies), 20 - 49 employees (839 companies). You can view a distribution chart of Genesys customers by company size .
What is Genesys market share in the customer-experience?
Genesys has market share of 0.72% in customer-experience market. Genesys competes with 251 competitor tools in customer-experience category. The top alternatives for Genesys customer-experience tool are Zendesk with 19.88%, Trustpilot with 13.79%, Intercom with 7.96% market share.
What are the top industries that use Genesys?
Top industries that use Genesys for customer-experience are Technology (141), Consulting (126), Engineering (112).
What are the top countries that use Genesys?
Around the world in 2023, over 5996 companies have started using Genesys as customer-experience tool. Companies using Genesys for customer-experience are majorly from United States with 3195 customers. 47.11% of Genesys customers are from the United States. Other top countries using Genesys are United Kingdom and Australia with 423(6.24%) and 366(5.40%) customers respectively.
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