Genesys
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well...Read more
Market Share of Genesys
Current Customer(s)
4540
Market Share (Est.)
0.49%
Ranking
#26
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Customer Experience category are Zendesk with 17.71%, Intercom with 14.50%, Trustpilot with 13.35% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Zendesk | 164707 | 17.71% | Genesys vs Zendesk |
| Intercom | 134900 | 14.50% | Genesys vs Intercom |
| Trustpilot | 124208 | 13.35% | Genesys vs Trustpilot |
| Adobe Marketing Cloud | 74584 | 8.02% | Genesys vs Adobe Marketing Cloud |
| Freshworks | 34304 | 3.69% | Genesys vs Freshworks |
| Qualtrics | 30045 | 3.23% | Genesys vs Qualtrics |
| Smartlook | 28400 | 3.05% | Genesys vs Smartlook |
| Podium | 26452 | 2.84% | Genesys vs Podium |
| Qualtrics Research Core | 24667 | 2.65% | Genesys vs Qualtrics Research Core |
| Campaign Monitor | 23911 | 2.57% | Genesys vs Campaign Monitor |
| Yotpo | 23747 | 2.55% | Genesys vs Yotpo |
| Zoho CRM | 19586 | 2.11% | Genesys vs Zoho CRM |
| Adobe Commerce Cloud | 18909 | 2.03% | Genesys vs Adobe Commerce Cloud |
| Pendo | 16748 | 1.80% | Genesys vs Pendo |
| Smile.io | 16685 | 1.79% | Genesys vs Smile.io |
| Pipedrive | 14353 | 1.54% | Genesys vs Pipedrive |
| OneAll | 10450 | 1.12% | Genesys vs OneAll |
| Sitecore | 9262 | 1.00% | Genesys vs Sitecore |
| Salesforce Service Cloud | 9090 | 0.98% | Genesys vs Salesforce Service Cloud |
| Bazaarvoice | 7297 | 0.78% | Genesys vs Bazaarvoice |
Popular Comparisons
Top Competitors and Alternatives of Genesys
The top three of Genesys’s competitors in the Customer Experience category are Zendesk with 17.71%, Intercom with 14.50%, Trustpilot with 13.35% market share.
Genesys vs Zendesk
Genesys vs Intercom
Genesys vs Trustpilot
Genesys vs Adobe Marketing Cloud
Genesys vs Freshworks
Genesys vs Qualtrics
Genesys vs Smartlook
Genesys vs Podium
Customers of Genesys
Around the world in 2025, over 4540 companies have started using Genesys as Customer Experience tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| ACEA | 10,000+ | Rome | Latium | Italy |     |
| The Hartford | 10,000+ | Hartford | Connecticut | United States | |
| PCCW Ltd | 10,000+ | Hong Kong | Hong Kong SAR | People's Republic of China | |
| PGNiG | 10,000+ | Warsaw | Mazovia | Poland | |
| Whirlpool | 10,000+ | Benton Harbor | Michigan | United States | |
| Maytag | 10,000+ | Benton Harbor | Michigan | United States | |
| Allied Bank | 5,000 - 9,999 | Lahore | Punjab | Pakistan | |
| Opodo | 5,000 - 9,999 | London | England | United Kingdom | |
| Trafalgar | 5,000 - 9,999 | Anaheim | California | United States | |
| Klarna | 5,000 - 9,999 | Stockholm | Stockholm | Sweden | |
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Genesys Customers by Products and Services
The top three products and services offering customers that use Genesys for Customer Experience are Insurance (168), Cloud Services (148), Managed Services (124).
Customers
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Genesys Customers by Employee Size
The majority of Genesys's customers for the customer-experience category fall in the company size of 10,000+ employees (860 companies), 1,000 - 4,999 employees (822 companies), 100 - 249 employees (541 companies).
Employee Size
Genesys Customers by Geography
The top three geographies of Genesys for customer-experience are the United States with 2028(56.62%), United Kingdom with 310(8.65%), Australia with 303(8.46%) customers respectively.
Customers
Employees of Genesys
Also see other Products/Services by Genesys in:
FAQ
Find answers to the most often asked questions by users.
Who are the top Genesys competitors?
Genesys’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Genesys competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Genesys and 40,000 other technologies on the internet. You can also compare Genesys and its feature with top competitors here : Genesys vs Zendesk Genesys vs Intercom Genesys vs Trustpilot.
What is Genesys customer distribution based on company size?
What is Genesys market share in the customer-experience?
What are the top countries that use Genesys?
What are the top industries that use Genesys?
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