Freshworks
Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to th...Read more
Market Share of Freshworks
Current Customer(s)
33684
Market Share (Est.)
3.65%
Ranking
#5
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Customer Experience category are Trustpilot with 18.26%, Zendesk with 18.03%, Adobe Marketing Cloud with 7.91% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Trustpilot | 168583 | 18.26% | Freshworks vs Trustpilot |
| Zendesk | 166487 | 18.03% | Freshworks vs Zendesk |
| Adobe Marketing Cloud | 73011 | 7.91% | Freshworks vs Adobe Marketing Cloud |
| Intercom | 70448 | 7.63% | Freshworks vs Intercom |
| Qualtrics | 29241 | 3.17% | Freshworks vs Qualtrics |
| Podium | 26824 | 2.91% | Freshworks vs Podium |
| Campaign Monitor | 25770 | 2.79% | Freshworks vs Campaign Monitor |
| Yotpo | 23997 | 2.60% | Freshworks vs Yotpo |
| Adobe Commerce Cloud | 23232 | 2.52% | Freshworks vs Adobe Commerce Cloud |
| Smartlook | 21726 | 2.35% | Freshworks vs Smartlook |
| Smile.io | 21571 | 2.34% | Freshworks vs Smile.io |
| Qualtrics Research Core | 20812 | 2.25% | Freshworks vs Qualtrics Research Core |
| Zoho CRM | 19326 | 2.09% | Freshworks vs Zoho CRM |
| Pendo | 15010 | 1.63% | Freshworks vs Pendo |
| Salesforce Service Cloud | 14100 | 1.53% | Freshworks vs Salesforce Service Cloud |
| Pipedrive | 13518 | 1.46% | Freshworks vs Pipedrive |
| Sitecore | 11551 | 1.25% | Freshworks vs Sitecore |
| OneAll | 11402 | 1.23% | Freshworks vs OneAll |
| Bazaarvoice | 8172 | 0.89% | Freshworks vs Bazaarvoice |
| LiveAgent | 7609 | 0.82% | Freshworks vs LiveAgent |
Popular Comparisons
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Customer Experience category are Trustpilot with 18.26%, Zendesk with 18.03%, Adobe Marketing Cloud with 7.91% market share.
Freshworks vs Trustpilot
Freshworks vs Zendesk
Freshworks vs Adobe Marketing Cloud
Freshworks vs Intercom
Freshworks vs Qualtrics
Freshworks vs Podium
Freshworks vs Campaign Monitor
Freshworks vs Yotpo
Customers of Freshworks
Around the world in 2024, over 33677 companies have started using Freshworks as Customer Experience tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Swarvoski | 10,000+ | Manchester | England | United Kingdom |   |
| Ingram Micro | 10,000+ | Irvine | California | United States |   |
| Duke University | 10,000+ | Durham | North Carolina | United States | |
| Emory University | 10,000+ | Atlanta | Georgia | United States | |
| Fusion BPO Services | 10,000+ | Draper | Utah | United States | |
| Rutgers University | 10,000+ | New Brunswick | New Jersey | United States | |
| Bridgestone Americas | 10,000+ | Jackson | New Jersey | United States | |
| Purdue University | 10,000+ | West Lafayette | Indiana | United States | |
| Usinas Siderurgicas de Minas Gerais S.A (USIMINAS) | 10,000+ | Belo Horizonte | Minas Gerais | Brazil | |
| Kaplan Financial | 10,000+ | London | England | United Kingdom | |
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Freshworks Customers by Products and Services
The top three products and services offering customers that use Freshworks for Customer Experience are Marketing (359), Software (348), Technology (327).
Customers
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Freshworks Customers by Employee Size
The majority of Freshworks's customers for the customer-experience category fall in the company size of 0 - 9 employees (11190 companies), 20 - 49 employees (7531 companies), 10 - 19 employees (5113 companies).
Employee Size
Freshworks Customers by Geography
The top three geographies of Freshworks for customer-experience are the United States with 12807(49.16%), United Kingdom with 3342(12.83%), India with 2508(9.63%) customers respectively.
Customers
Employees of Freshworks
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FAQ
Find answers to the most often asked questions by users.
Who are the top Freshworks competitors?
Freshworks’s Top competitors in the customer-experience category are Trustpilot, Zendesk, Adobe Marketing Cloud. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Trustpilot Freshworks vs Zendesk Freshworks vs Adobe Marketing Cloud.
What is Freshworks customer distribution based on company size?
What is Freshworks market share in the customer-experience?
What are the top countries that use Freshworks?
What are the top industries that use Freshworks?
Justine Lyon
Senior VP of Sales, Ally
At my previous organization we used Zoominfo and LInkedIn Navigator for contact, Bombora for intent and DiscoverOrg for account info. When I joined Ally where we use 6sense, I found it to be as valuable as all the other tools combined!
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