Freshworks
Freshdesk is a SaaS based, multichannel customer support software for businesses of all sizes, with gamification, automation, and is free for up to th...Read more
Market Share of Freshworks
Current Customer(s)
34304
Market Share (Est.)
3.69%
Ranking
#5
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Customer Experience category are Zendesk with 17.71%, Intercom with 14.50%, Trustpilot with 13.35% market share.
| Technology | Domains | Market Share (Est.) | Versus page |
|---|---|---|---|
| Zendesk | 164707 | 17.71% | Freshworks vs Zendesk |
| Intercom | 134900 | 14.50% | Freshworks vs Intercom |
| Trustpilot | 124208 | 13.35% | Freshworks vs Trustpilot |
| Adobe Marketing Cloud | 74584 | 8.02% | Freshworks vs Adobe Marketing Cloud |
| Qualtrics | 30045 | 3.23% | Freshworks vs Qualtrics |
| Smartlook | 28400 | 3.05% | Freshworks vs Smartlook |
| Podium | 26452 | 2.84% | Freshworks vs Podium |
| Qualtrics Research Core | 24667 | 2.65% | Freshworks vs Qualtrics Research Core |
| Campaign Monitor | 23911 | 2.57% | Freshworks vs Campaign Monitor |
| Yotpo | 23747 | 2.55% | Freshworks vs Yotpo |
| Zoho CRM | 19586 | 2.11% | Freshworks vs Zoho CRM |
| Adobe Commerce Cloud | 18909 | 2.03% | Freshworks vs Adobe Commerce Cloud |
| Pendo | 16748 | 1.80% | Freshworks vs Pendo |
| Smile.io | 16685 | 1.79% | Freshworks vs Smile.io |
| Pipedrive | 14353 | 1.54% | Freshworks vs Pipedrive |
| OneAll | 10450 | 1.12% | Freshworks vs OneAll |
| Sitecore | 9262 | 1.00% | Freshworks vs Sitecore |
| Salesforce Service Cloud | 9090 | 0.98% | Freshworks vs Salesforce Service Cloud |
| Bazaarvoice | 7297 | 0.78% | Freshworks vs Bazaarvoice |
| LiveAgent | 6663 | 0.72% | Freshworks vs LiveAgent |
Popular Comparisons
Top Competitors and Alternatives of Freshworks
The top three of Freshworks’s competitors in the Customer Experience category are Zendesk with 17.71%, Intercom with 14.50%, Trustpilot with 13.35% market share.
Freshworks vs Zendesk
Freshworks vs Intercom
Freshworks vs Trustpilot
Freshworks vs Adobe Marketing Cloud
Freshworks vs Qualtrics
Freshworks vs Smartlook
Freshworks vs Podium
Freshworks vs Qualtrics Research Core
Customers of Freshworks
Around the world in 2025, over 34304 companies have started using Freshworks as Customer Experience tool.
| Customers | Employee Range | City | Region | Country | Social Links |
|---|---|---|---|---|---|
| Salesforce | 10,000+ | San Francisco | California | United States |     |
| OSF HealthCare | 10,000+ | Peoria | Illinois | United States | |
| Big Lots | 10,000+ | Columbus | Ohio | United States | |
| Georgia Institute Of Technology | 10,000+ | Atlanta | Georgia | United States | |
| University Of Virginia | 10,000+ | Charlottesville | Virginia | United States | |
| McDonald's | 10,000+ | Chicago | Illinois | United States | |
| University Of Southern California | 10,000+ | Los Angeles | California | United States | |
| University Of Alabama At Birmingham | 10,000+ | Birmingham | Alabama | United States | |
| Justice | 10,000+ | New Albany | Ohio | United States | |
| Nielsen Consumer | 10,000+ | Chicago | Illinois | United States | |
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Freshworks Customers by Products and Services
The top three products and services offering customers that use Freshworks for Customer Experience are Marketing (330), Software (304), Technology (301).
Customers
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Freshworks Customers by Employee Size
The majority of Freshworks's customers for the customer-experience category fall in the company size of 0 - 9 employees (10859 companies), 20 - 49 employees (9298 companies), 100 - 249 employees (4304 companies).
Employee Size
Freshworks Customers by Geography
The top three geographies of Freshworks for customer-experience are the United States with 12793(48.08%), United Kingdom with 3492(13.13%), India with 2453(9.22%) customers respectively.
Customers
Employees of Freshworks
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FAQ
Find answers to the most often asked questions by users.
Who are the top Freshworks competitors?
Freshworks’s Top competitors in the customer-experience category are Zendesk, Intercom, Trustpilot. You can view a full list of Freshworks competitors here. 6sense uses advanced data mining and AI algorithms to track customers and competitors of Freshworks and 40,000 other technologies on the internet. You can also compare Freshworks and its feature with top competitors here : Freshworks vs Zendesk Freshworks vs Intercom Freshworks vs Trustpilot.
What is Freshworks customer distribution based on company size?
What is Freshworks market share in the customer-experience?
What are the top countries that use Freshworks?
What are the top industries that use Freshworks?
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