Question 1

What are the different markets in which
        Freshworks and
        Smile.io compete against each other?

Accepted Answer

Freshworks and
        Smile.io compete against each other in
        the Customer Experience, Contact Center, Customer Loyalty, Customer Support Services, Knowledge Management.

Question 2

How does the market share of
        Freshworks
        and Smile.io compare in the
        Customer Experience market?

Accepted Answer

In the Customer Experience market,
        Freshworks has a
        3.25%
        market share in comparison to
        Smile.io’s
        1.08%.
        Since it has a better market share coverage,
        Freshworks holds the
        7th
        spot in 6sense's Market Share Ranking Index for
        the Customer Experience category, while
        Smile.io holds the
        19th spot.

Question 3

How many customers are acquired by
        Freshworks and
        Smile.io in the
        Customer Experience segment?

Accepted Answer

Freshworks has
        41,343 customers and
        Smile.io has
        13,741 customers in the
        Customer Experience
        segment. Freshworks has
        27602 more customers than
        Smile.io in this category.

Question 4

What are the countries in which
        Freshworks and
        Smile.io has more customers?

Accepted Answer

Freshworks has more customers in United States, United Kingdom and India.
Smile.io has more customers in United States, United Kingdom and Canada.

Freshworks Vs Smile.io : In-Depth Comparison

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Comparing the customer bases of Freshworks and Smile.io

Comparing the market share of Freshworks and Smile.io

Compare Freshworks vs Smile.io customers by geography

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